I can't purchase anything on my account

J

Jacoby Boddy

Everytime I try to purchase anything, I receive a message saying "We’re having trouble processing your payment and we’d like to get it sorted out." I called the support line, and they said that my account had been locked and that a supervisor would have to unlock it for me, which would take "2-3 hours." I tried again the next day and still got the same message. I called them back about a week later after still not being able to purchase anything and went through the same process with somebody new on the phone. They again, told me that my account was locked and that a supervisor would have to b

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