Need help getting pen to work again

[Star_E]

So I had bought the Bamboo Ink, newer version and for a while it worked on my 2-in1 laptop, then one day it stopped working, I though it was.in need of a new battery so I had bought some new ones but it still didnt work I even tried to change the pen settings like it says in the box but it still didn't work I even tried to go to the website and download the thing but it said "A supported tablet was not found on the system." Is there anything I can do to fix or make it work again?

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