Unable to connect Bluetooth headphones

[SweetTasha]

The headphones in question are Sony WH- 520. I've used them for 4 months+/-. I've had connectivity issues a few times, but I was able to get them to work with trial-and-error troubleshooting. Those steps didn't work this time. Google found this article Fix Bluetooth problems in Windows - Microsoft Support I was unable to proceed from there: If these initial steps are inadequate to elicit a solution, I will be glad to proceed with any suggested troubleshooting steps.

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