Windows 11 Hello won't recognize me

[Carol E M Anderson]

I went through the Windows 11 set on my new Envy 360 laptop, successfully created a Windows Hello recognition, but it will not recognize me on sign in. I have checked everything on the troubleshooting list, changed the lighting, checked the IR driver. Still doesn't work. I have run the facial recognizer several times successfully but it still doesn't let me use facial recognition to sign in.This function worked perfectly on my old Envy laptop which sat in the same place on my desk.I can sign in with a PIN but it is frustrating for something on a new laptop to not work. Appreciate any help

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