Emmanuel Katto Dubai : How can I resolve problems with the Windows 11 update process on my Surface Pro 6?

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Emmanuel Katto1

Hi Everyone, I'm Emmanuel Katto from Dubai, having trouble with my Surface Pro 6; it won't complete the installation of the following update:2024-10 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5044380)The error message I’m receiving is 0x80070002. I’ve spent over 12 hours on the phone with Microsoft representatives without any success. I’m considering taking it to Geek Squad or a similar service.Two different Microsoft agents suggested different solutions: one wanted to "image" my system and do a "factory reset," while the other recommended erasing the system

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