My computer isn't working properly

[Alexander Cellante (Student)]

So my Windows hasn't been working for a few days. Usually when I sign in I press the I forgot my pin button because unfortunatly I fotogt my pin! I would get an email about a code I type in to sign in. But when I tried that today it said I needed to install an app for this task and when I clicked yes it went back to the log in screen! What can I do to fix the problem?

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