HP envy23 touchsmart AIO windows10 black screen w/cursor upon startup

  • Thread starter Ashley Patterson1
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Ashley Patterson1

HP envy 23 touchsmart AIO windows 10, upon power up I got a black screen with a cursor and the blue loading circle, it didn't even make it to the log in screen. So I walked away for like 20 min maybe more? When I came back it was still black the cursor was there but the loading circle was gone. I tried to do a system restore which is something I read on another thread but it said there weren't any restore points. Please help, I have to work off this computer for 2 more weeks! Thanks in advance!

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