691 Error Code - HELP

[AnnieLou]

I am setting up my friend's brand new out of the box Dell computer ..
comes with Vista. I go through the steps required to set up internet
connection, making sure spelling of username and password is correct and
case sensitive. Friend wants MSN as ISP. When I try to get connection,
keep getting Error Code 691.
I can't get past it...and have called MSN techies at least 10 times,
and they say everything is correct and I should be connected. Yeah
right. (I am glad I have XP on my own computer). Can anyone help me
get past this 691 Error code to get connected to the internet?


--
AnnieLou

 

[Sally]

If MSN is saying that everything is okay on their end, it might be with the
computer.
Try calling the Dell help desk, they should be able to help you.



"AnnieLou" <AnnieLou.2taowe@no-mx.forums.net> wrote in message
news:AnnieLou.2taowe@no-mx.forums.net...
>
> I am setting up my friend's brand new out of the box Dell computer ..
> comes with Vista. I go through the steps required to set up internet
> connection, making sure spelling of username and password is correct and
> case sensitive. Friend wants MSN as ISP. When I try to get connection,
> keep getting Error Code 691.
> I can't get past it...and have called MSN techies at least 10 times,
> and they say everything is correct and I should be connected. Yeah
> right. (I am glad I have XP on my own computer). Can anyone help me
> get past this 691 Error code to get connected to the internet?
>
>
> --
> AnnieLou

 

[Lang Murphy]

"AnnieLou" <AnnieLou.2taowe@no-mx.forums.net> wrote in message
news:AnnieLou.2taowe@no-mx.forums.net...
>
> I am setting up my friend's brand new out of the box Dell computer ..
> comes with Vista. I go through the steps required to set up internet
> connection, making sure spelling of username and password is correct and
> case sensitive. Friend wants MSN as ISP. When I try to get connection,
> keep getting Error Code 691.
> I can't get past it...and have called MSN techies at least 10 times,
> and they say everything is correct and I should be connected. Yeah
> right. (I am glad I have XP on my own computer). Can anyone help me
> get past this 691 Error code to get connected to the internet?
>
>
> --
> AnnieLou


Next time, try Google... first link returned on "error 691" is:

http://support.microsoft.com/kb/310431

Not saying that will fix your problem, but it's a place to start...

Lang