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Microsoft: Want a Hot Fix? Just E-Mail Us
Microsoft customers can now request a hot fix by e-mail, avoiding the
hassle of reaching the company's support staff on the phone.
Gregg Keizer, Computerworld
Thursday, July 26, 2007 1:00 PM PDT
http://www.pcworld.com/article/id,135122/article.html?tk=nl_dnxnws
Microsoft customers can now request a hot fix by e-mail, avoiding the
hassle of reaching the company's support staff on the phone.
In a blog post, Steve Patrick, who works in a Microsoft group within
support services, provided a link to an online form where customers
can enter their e-mail address and the desired hot fix by referencing
its associated Knowledge Base article number. Microsoft's support will
e-mail a download link for the hot fix within eight business hours,
the form notes.
Hot fixes are patches that Microsoft writes for specific, documented
problems but doesn't release to everyone via one of its update
services, such as Microsoft Update. Typically, Microsoft support
recommends that only users who have experienced the problem install a
hot fix. Most of the time, Microsoft does not make these fixes
available for downloading from its Web site instead, it demands that
users call in and explain their situation to support before it
releases the patch.
A Windows Vista bug that locks up a PC when it's brought out of
hibernation is a good example. In the May 7 Knowledge Base article,
Microsoft said, "It is intended to correct only the problem that is
described in this article. Apply it only to systems that are
experiencing this specific problem. This hot fix may receive
additional testing. Therefore, if you are not severely affected by
this problem, we recommend that you wait for the next service pack
that contains this hot fix. To resolve this problem immediately,
contact Microsoft Customer Support Services to obtain the hot fix."
"Man -- this makes life SOOOO much easier for a lot of folks," said
Patrick, who credited the change to "the Big Brainers" at Microsoft.
The hot fix request form is available online.
https://support.microsoft.com/contactus2/emailcontact.aspx?scid=swen1410&WS=hotfix
Microsoft customers can now request a hot fix by e-mail, avoiding the
hassle of reaching the company's support staff on the phone.
Gregg Keizer, Computerworld
Thursday, July 26, 2007 1:00 PM PDT
http://www.pcworld.com/article/id,135122/article.html?tk=nl_dnxnws
Microsoft customers can now request a hot fix by e-mail, avoiding the
hassle of reaching the company's support staff on the phone.
In a blog post, Steve Patrick, who works in a Microsoft group within
support services, provided a link to an online form where customers
can enter their e-mail address and the desired hot fix by referencing
its associated Knowledge Base article number. Microsoft's support will
e-mail a download link for the hot fix within eight business hours,
the form notes.
Hot fixes are patches that Microsoft writes for specific, documented
problems but doesn't release to everyone via one of its update
services, such as Microsoft Update. Typically, Microsoft support
recommends that only users who have experienced the problem install a
hot fix. Most of the time, Microsoft does not make these fixes
available for downloading from its Web site instead, it demands that
users call in and explain their situation to support before it
releases the patch.
A Windows Vista bug that locks up a PC when it's brought out of
hibernation is a good example. In the May 7 Knowledge Base article,
Microsoft said, "It is intended to correct only the problem that is
described in this article. Apply it only to systems that are
experiencing this specific problem. This hot fix may receive
additional testing. Therefore, if you are not severely affected by
this problem, we recommend that you wait for the next service pack
that contains this hot fix. To resolve this problem immediately,
contact Microsoft Customer Support Services to obtain the hot fix."
"Man -- this makes life SOOOO much easier for a lot of folks," said
Patrick, who credited the change to "the Big Brainers" at Microsoft.
The hot fix request form is available online.
https://support.microsoft.com/contactus2/emailcontact.aspx?scid=swen1410&WS=hotfix