Server responds to ping, but event log says "it is shutdown" and server realy hung up

[Mark Bryce]

Hello,

Our server is HP DL380 run Windows 2003 Server Standard Edition and Sql Server 2000 Standard Edition. Its role is the being the database server, no apps., no IIS.
Our server was working fine until last sunday. Last sunday, I applied the windows updates and added extra memory and added some disks, created a new array (Raid-5).

Since then the server is hung up several times. I changed one of the disks since HP software tool suggested so. It hung up a few days later. I took out the extra memory. It hung up this morning again. Th new array is barely used (just storing for few database backups).

The strange thing is that we can ping the server while it is hung up. Event log says it is shutdown. You may see below.
Event Type: Error
Event Source: EventLog
Event Category: None
Event ID: 6008
Date: 30-03-2008
Time: 12:53:32
User: N/A
Computer: FIGENSOFT3
Description:
The previous system shutdown at 02:59:40 on 30.03.2008 was unexpected.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: d8 07 03 00 00 00 1e 00 Ø.......
0008: 02 00 3b 00 28 00 ea 00 ...(.ê.
0010: d8 07 03 00 00 00 1e 00 Ø.......
0018: 00 00 3b 00 28 00 ea 00 ...(.ê.


Below is another strange recording from Event log:

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 30-03-2008
Time: 03:48:54
User: N/A
Computer: FIGENSOFT3
Description:
The WinHTTP Web Proxy Auto-Discovery Service service entered the running state.


We were able ping the server at 12:45 before we rebooted the server. Event log says it is shutdown at 02:59, but it recorded an event at 03:48. Actualy from another server, we saw "the db server was reachable" at the application logs.

Sorry for this long message, but I could not find a way resolve this problem.
I will appreciate your opinions.

Best Regards,
-Mehmet

 

[Dave Patrick]

You'll need to describe "hung up" in much greater detail.


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"Mark Bryce" wrote:
Hello,

Our server is HP DL380 run Windows 2003 Server Standard Edition and Sql
Server 2000 Standard Edition. Its role is the being the database server, no
apps., no IIS.
Our server was working fine until last sunday. Last sunday, I applied the
windows updates and added extra memory and added some disks, created a new
array (Raid-5).

Since then the server is hung up several times. I changed one of the disks
since HP software tool suggested so. It hung up a few days later. I took out
the extra memory. It hung up this morning again. Th new array is barely used
(just storing for few database backups).

The strange thing is that we can ping the server while it is hung up. Event
log says it is shutdown. You may see below.
Event Type: Error
Event Source: EventLog
Event Category: None
Event ID: 6008
Date: 30-03-2008
Time: 12:53:32
User: N/A
Computer: FIGENSOFT3
Description:
The previous system shutdown at 02:59:40 on 30.03.2008 was unexpected.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: d8 07 03 00 00 00 1e 00 Ø.......
0008: 02 00 3b 00 28 00 ea 00 ...(.ê.
0010: d8 07 03 00 00 00 1e 00 Ø.......
0018: 00 00 3b 00 28 00 ea 00 ...(.ê.


Below is another strange recording from Event log:

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 30-03-2008
Time: 03:48:54
User: N/A
Computer: FIGENSOFT3
Description:
The WinHTTP Web Proxy Auto-Discovery Service service entered the running
state.


We were able ping the server at 12:45 before we rebooted the server. Event
log says it is shutdown at 02:59, but it recorded an event at 03:48. Actualy
from another server, we saw "the db server was reachable" at the application
logs.

Sorry for this long message, but I could not find a way resolve this
problem.
I will appreciate your opinions.

Best Regards,
-Mehmet

 

[Mark Bryce]

Hung up refers to we cannot login or remotely login to server, we cannot
connect to sql server. The server does not react to anything.
Thanks for quick return.


"Dave Patrick" <DSPatrick@nospam.gmail.com> wrote in message
news:F0EF8678-62DE-4E9A-93D5-13693DF7744B@microsoft.com...
> You'll need to describe "hung up" in much greater detail.
>
>
> --
>
> Regards,
>
> Dave Patrick ....Please no email replies - reply in newsgroup.
> Microsoft Certified Professional
> Microsoft MVP [Windows]
> http://www.microsoft.com/protect
>
> "Mark Bryce" wrote:
> Hello,
>
> Our server is HP DL380 run Windows 2003 Server Standard Edition and Sql
> Server 2000 Standard Edition. Its role is the being the database server,
no
> apps., no IIS.
> Our server was working fine until last sunday. Last sunday, I applied the
> windows updates and added extra memory and added some disks, created a new
> array (Raid-5).
>
> Since then the server is hung up several times. I changed one of the disks
> since HP software tool suggested so. It hung up a few days later. I took
out
> the extra memory. It hung up this morning again. Th new array is barely
used
> (just storing for few database backups).
>
> The strange thing is that we can ping the server while it is hung up.
Event
> log says it is shutdown. You may see below.
> Event Type: Error
> Event Source: EventLog
> Event Category: None
> Event ID: 6008
> Date: 30-03-2008
> Time: 12:53:32
> User: N/A
> Computer: FIGENSOFT3
> Description:
> The previous system shutdown at 02:59:40 on 30.03.2008 was unexpected.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: d8 07 03 00 00 00 1e 00 Ø.......
> 0008: 02 00 3b 00 28 00 ea 00 ...(.ê.
> 0010: d8 07 03 00 00 00 1e 00 Ø.......
> 0018: 00 00 3b 00 28 00 ea 00 ...(.ê.
>
>
> Below is another strange recording from Event log:
>
> Event Type: Information
> Event Source: Service Control Manager
> Event Category: None
> Event ID: 7036
> Date: 30-03-2008
> Time: 03:48:54
> User: N/A
> Computer: FIGENSOFT3
> Description:
> The WinHTTP Web Proxy Auto-Discovery Service service entered the running
> state.
>
>
> We were able ping the server at 12:45 before we rebooted the server. Event
> log says it is shutdown at 02:59, but it recorded an event at 03:48.
Actualy
> from another server, we saw "the db server was reachable" at the
application
> logs.
>
> Sorry for this long message, but I could not find a way resolve this
> problem.
> I will appreciate your opinions.
>
> Best Regards,
> -Mehmet
>

 

[Meinolf Weber]

Hello Mark,

Check that you have the latest updates for the hardware. Download the latest
Smartstart version for the DL 380 and run that updates. Is it G5 or G4 server?

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm

> Hello,
>
> Our server is HP DL380 run Windows 2003 Server Standard Edition and
> Sql Server 2000 Standard Edition. Its role is the being the database
> server, no apps., no IIS.
>
> Our server was working fine until last sunday. Last sunday, I applied
> the windows updates and added extra memory and added some disks,
> created a new array (Raid-5).
>
> Since then the server is hung up several times. I changed one of the
> disks since HP software tool suggested so. It hung up a few days
> later. I took out the extra memory. It hung up this morning again. Th
> new array is barely used (just storing for few database backups).
>
> The strange thing is that we can ping the server while it is hung up.
> Event log says it is shutdown. You may see below.
>
> Event Type: Error
>
> Event Source: EventLog
>
> Event Category: None
>
> Event ID: 6008
>
> Date: 30-03-2008
>
> Time: 12:53:32
>
> User: N/A
>
> Computer: FIGENSOFT3
>
> Description:
>
> The previous system shutdown at 02:59:40 on 30.03.2008 was unexpected.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: d8 07 03 00 00 00 1e 00 Ø.......
> 0008: 02 00 3b 00 28 00 ea 00 ...(.ê.
> 0010: d8 07 03 00 00 00 1e 00 Ø.......
> 0018: 00 00 3b 00 28 00 ea 00 ...(.ê.
> Below is another strange recording from Event log:
>
> Event Type: Information
> Event Source: Service Control Manager
> Event Category: None
> Event ID: 7036
> Date: 30-03-2008
> Time: 03:48:54
> User: N/A
> Computer: FIGENSOFT3
> Description:
> The WinHTTP Web Proxy Auto-Discovery Service service entered the
> running state.
> We were able ping the server at 12:45 before we rebooted the server.
> Event log says it is shutdown at 02:59, but it recorded an event at
> 03:48. Actualy from another server, we saw "the db server was
> reachable" at the application logs.
>
> Sorry for this long message, but I could not find a way resolve this
> problem. I will appreciate your opinions.
>
> Best Regards,
> -Mehmet

 

[Meinolf Weber]

Hello Mark,

Here you can find the latest SmartStart version for 2003:
http://h20000.www2.hp.com/bizsuppor...esId=345557&swLang=8&taskId=135&swEnvOID=1005

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm

> Hello,
>
> Our server is HP DL380 run Windows 2003 Server Standard Edition and
> Sql Server 2000 Standard Edition. Its role is the being the database
> server, no apps., no IIS.
>
> Our server was working fine until last sunday. Last sunday, I applied
> the windows updates and added extra memory and added some disks,
> created a new array (Raid-5).
>
> Since then the server is hung up several times. I changed one of the
> disks since HP software tool suggested so. It hung up a few days
> later. I took out the extra memory. It hung up this morning again. Th
> new array is barely used (just storing for few database backups).
>
> The strange thing is that we can ping the server while it is hung up.
> Event log says it is shutdown. You may see below.
>
> Event Type: Error
>
> Event Source: EventLog
>
> Event Category: None
>
> Event ID: 6008
>
> Date: 30-03-2008
>
> Time: 12:53:32
>
> User: N/A
>
> Computer: FIGENSOFT3
>
> Description:
>
> The previous system shutdown at 02:59:40 on 30.03.2008 was unexpected.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: d8 07 03 00 00 00 1e 00 Ø.......
> 0008: 02 00 3b 00 28 00 ea 00 ...(.ê.
> 0010: d8 07 03 00 00 00 1e 00 Ø.......
> 0018: 00 00 3b 00 28 00 ea 00 ...(.ê.
> Below is another strange recording from Event log:
>
> Event Type: Information
> Event Source: Service Control Manager
> Event Category: None
> Event ID: 7036
> Date: 30-03-2008
> Time: 03:48:54
> User: N/A
> Computer: FIGENSOFT3
> Description:
> The WinHTTP Web Proxy Auto-Discovery Service service entered the
> running state.
> We were able ping the server at 12:45 before we rebooted the server.
> Event log says it is shutdown at 02:59, but it recorded an event at
> 03:48. Actualy from another server, we saw "the db server was
> reachable" at the application logs.
>
> Sorry for this long message, but I could not find a way resolve this
> problem. I will appreciate your opinions.
>
> Best Regards,
> -Mehmet

 

[Dave Patrick]

Still pretty vague but I'd look for blocking, etc. in SQL server process.



--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"Mark Bryce" wrote:
> Hung up refers to we cannot login or remotely login to server, we cannot
> connect to sql server. The server does not react to anything.
> Thanks for quick return.