Spyware, Anti-Virus and Microsoft update frustration

[Kris]

I am looking for some honest help! I have a HP Pavilion ze4500 notebook,
which I received for free from my father in-law, and it has more problems
than I know what to do with. I started by just trying to update Windows and
upgrade to Internet Explorer. I have so many popups it's not even funny. I
can barely get anything done. So I went and purchased Norton Anti-Virus
2008, and it is telling me I need to download the Service Pack 2. When I try
to download that, I then get an error # 0x80072ee7. I can not for the life
of me get this problem solved, I am not that computer smart, and so I am
looking for some assistance. I desperately need to get something done about
this computer, because all of the advertisements on webpages are now being
replaced w/ some nasty photos that I do not want to see. The computer is
also popping up an out of Memory box when I first open up my internet
explorer window. If anyone can help me out in some way, I would greatly
appreciate it, and please let me know if you notice a scammer replying to my
message trying to help. Thanks again

 

[PA Bear [MS MVP]]

See http://aumha.net/viewtopic.php?t=28580

1. Format & reinstall Windows. A Repair Install will NOT help!

2. Immediately take care of everything on the following webpage before
otherwise connecting the machine to the internet (e.g., to surf email
chat):

Before You Connect a New Computer to the Internet
http://www.cert.org/tech_tips/before_you_plug_in.html

Also see:

Security FAQ & Checklist
http://www.dslreports.com/faq/8463
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



Kris wrote:
> I am looking for some honest help! I have a HP Pavilion ze4500 notebook,
> which I received for free from my father in-law, and it has more problems
> than I know what to do with. I started by just trying to update Windows
> and
> upgrade to Internet Explorer. I have so many popups it's not even funny.
> I
> can barely get anything done. So I went and purchased Norton Anti-Virus
> 2008, and it is telling me I need to download the Service Pack 2. When I
> try to download that, I then get an error # 0x80072ee7. I can not for the
> life of me get this problem solved, I am not that computer smart, and so I
> am looking for some assistance. I desperately need to get something done
> about this computer, because all of the advertisements on webpages are now
> being replaced w/ some nasty photos that I do not want to see. The
> computer is also popping up an out of Memory box when I first open up my
> internet explorer window. If anyone can help me out in some way, I would
> greatly appreciate it, and please let me know if you notice a scammer
> replying to my message trying to help. Thanks again