iTunes.exe - Bad Image - ksuser.dll is not a valid Windows image

[Scott]

When I try to open iTunes, it will not open and the following error message
is prompted:

DDE Server Window: iTunes.exe - Bad Image The application or DLL
C:\windows\system32\ksuser.dll is not a valid Windows image. Please check
this against your installation diskette.

What can I do to correct this problem?

Regards,

Scott

 

[PA Bear [MS MVP]]

Windows version? Is this a sudden, new problem or an ongoing one?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Scott wrote:
> When I try to open iTunes, it will not open and the following error
> message
> is prompted:
>
> DDE Server Window: iTunes.exe - Bad Image The application or DLL
> C:\windows\system32\ksuser.dll is not a valid Windows image. Please check
> this against your installation diskette.
>
> What can I do to correct this problem?
>
> Regards,
>
> Scott

 

[Scott]

Re: iTunes.exe - Bad Image - ksuser.dll is not a valid Windows ima

Sudden, within the last few days.

I use AVG Anti-Virus. I do have Windows Defender. I stay current on all
security updates -- Windows and AVG. AVG performs a thorough scan each
night. Windows Firewall is always on. I do not have a third party firewall
provider.

FYI.....I added additional RAM to my computer last week, and I downloaded
Apple's Safari. Not sure if this matters, but these were changes to my CPU.

Thank you.

Scott



"PA Bear [MS MVP]" wrote:

> Windows version? Is this a sudden, new problem or an ongoing one?
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Scott wrote:
> > When I try to open iTunes, it will not open and the following error
> > message
> > is prompted:
> >
> > DDE Server Window: iTunes.exe - Bad Image The application or DLL
> > C:\windows\system32\ksuser.dll is not a valid Windows image. Please check
> > this against your installation diskette.
> >
> > What can I do to correct this problem?
> >
> > Regards,
> >
> > Scott
>
>

 

[Scott]

Re: iTunes.exe - Bad Image - ksuser.dll is not a valid Windows ima

Windows Version: Windows XP


"PA Bear [MS MVP]" wrote:

> Windows version? Is this a sudden, new problem or an ongoing one?
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Scott wrote:
> > When I try to open iTunes, it will not open and the following error
> > message
> > is prompted:
> >
> > DDE Server Window: iTunes.exe - Bad Image The application or DLL
> > C:\windows\system32\ksuser.dll is not a valid Windows image. Please check
> > this against your installation diskette.
> >
> > What can I do to correct this problem?
> >
> > Regards,
> >
> > Scott
>
>

 

[PA Bear [MS MVP]]

Re: iTunes.exe - Bad Image - ksuser.dll is not a valid Windows ima

Doesn't sound like a security-related issue, Scott. Try posting in WinXP
General newsgroup or an iTunes forum instead.

Scott wrote:
> Windows Version: Windows XP
<paste>
> Sudden, within the last few days.
>
> I use AVG Anti-Virus. I do have Windows Defender. I stay current on all
> security updates -- Windows and AVG. AVG performs a thorough scan each
> night. Windows Firewall is always on. I do not have a third party
> firewall
> provider.
>
> FYI.....I added additional RAM to my computer last week, and I downloaded
> Apple's Safari. Not sure if this matters, but these were changes to my
> CPU.
> </paste>
> "PA Bear [MS MVP]" wrote:
>> Windows version? Is this a sudden, new problem or an ongoing one?
>>
>> What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall
>> (if any)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Scott wrote:
>>> When I try to open iTunes, it will not open and the following error
>>> message
>>> is prompted:
>>>
>>> DDE Server Window: iTunes.exe - Bad Image The application or DLL
>>> C:\windows\system32\ksuser.dll is not a valid Windows image. Please
>>> check
>>> this against your installation diskette.
>>>
>>> What can I do to correct this problem?
>>>
>>> Regards,
>>>
>>> Scott