Re: I can not get my modem to connect

[dannydee@nospammm.com]

On Tue, 29 Apr 2008 20:15:39 +1000, Steven Saunderson <phelum@Syd.au>
wrote:

>On Tue, 29 Apr 2008 04:55:38 -0500, dannydee@nospammm.com wrote:
>
>> I am using that same modem and same computer right now. I have a
>> barebones installation of Win98se on another small hard drive. I
>> unplugged my regular harddrive and plugged in this one. I could dial
>> right away without any problems. But, I am still only getting 24K
>> again.
>>
>> Can anyone please tell me what to do to fix this. I have no idea what
>> else to do. Needless to say, I am going to begin looking for another
>> ISP.
>
>It could be the ISP but I doubt it. I would suspect a drop in your
>phone line quality. Can you either take your PC to another house and
>try it there or try connecting to another ISP if you know someone with a
>dial up account that will let you use their account temporarily. If
>your PC works better at another house then it looks like a line problem.
>If connecting to another ISP works better then maybe it is the ISP. If
>neither then it might be a modem problem or perhaps a change in the
>modem settings that restricts its maximum rate.


I will agree that it could be my phone line quality. We have had
considerable rain, several electrical storms, etc. I unplug the phone
line from my modem during lightning, but that protects the modem not
the lines. My ISP *is* my phone company, and the reason I called them
was to get them to check the lines, etc. Instead they insisted I
change my computer, and totally screw it up.

Since I am able to connect with the same computer and modem using
*this* installation of win98, proves that they screwed up my
installation of windows. Now I have to change hard drives to go
online because all my software is on my other drive. My main reason
to post this message is to hopefully find someone who can help me get
Windows to recognise my modem on my regular drive again.
PLEASE PLEASE PLEASE.....

After that, I will try another phone line, and see if I can borrow
another ext. modem too.

What could change in the modem settings? Like I said, *this*
installation is a barebones install of Win98se. The drive is normally
unplugged and stashed away in a box. I only have it for times like
this when I can not get something to work, and I use it for testing.
The test proved that whatever my ISP had me do, really screwed up my
computer on my regular install of Windows. It also proved that the
24K slowdown still exists.

One other question. Where are my dialup settings stored in Win98?
Are they in the registry? Are they in a .INI file? What about those
TCP/IP settings in "Network". If I could manually edit whatever file
that stuff is in, I might fix the problem, using this barebones
install to use as an example. But where are these settings stored?

I will never let my ISP have me change anything on my computer again.

I need help badly.... Please....

Thanks

Dan

 

[Gary S. Terhune]

1. Almost certainly line quality is your original problem. Too many
possibilities, but a private phone tech could at least prove whether it's
your interior wiring or the phone company's.

2. On your original machine, have you tried reinstalling the modem? If so,
how did you do it? If not, want to try it now? I mean, what do you have to
lose?

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

<dannydee@nospammm.com> wrote in message
news:5kfe149f2rs7n2e0efgttbh9guh8o36j5q@4ax.com...
> On Tue, 29 Apr 2008 20:15:39 +1000, Steven Saunderson <phelum@Syd.au>
> wrote:
>
>>On Tue, 29 Apr 2008 04:55:38 -0500, dannydee@nospammm.com wrote:
>>
>>> I am using that same modem and same computer right now. I have a
>>> barebones installation of Win98se on another small hard drive. I
>>> unplugged my regular harddrive and plugged in this one. I could dial
>>> right away without any problems. But, I am still only getting 24K
>>> again.
>>>
>>> Can anyone please tell me what to do to fix this. I have no idea what
>>> else to do. Needless to say, I am going to begin looking for another
>>> ISP.
>>
>>It could be the ISP but I doubt it. I would suspect a drop in your
>>phone line quality. Can you either take your PC to another house and
>>try it there or try connecting to another ISP if you know someone with a
>>dial up account that will let you use their account temporarily. If
>>your PC works better at another house then it looks like a line problem.
>>If connecting to another ISP works better then maybe it is the ISP. If
>>neither then it might be a modem problem or perhaps a change in the
>>modem settings that restricts its maximum rate.
>
>
> I will agree that it could be my phone line quality. We have had
> considerable rain, several electrical storms, etc. I unplug the phone
> line from my modem during lightning, but that protects the modem not
> the lines. My ISP *is* my phone company, and the reason I called them
> was to get them to check the lines, etc. Instead they insisted I
> change my computer, and totally screw it up.
>
> Since I am able to connect with the same computer and modem using
> *this* installation of win98, proves that they screwed up my
> installation of windows. Now I have to change hard drives to go
> online because all my software is on my other drive. My main reason
> to post this message is to hopefully find someone who can help me get
> Windows to recognise my modem on my regular drive again.
> PLEASE PLEASE PLEASE.....
>
> After that, I will try another phone line, and see if I can borrow
> another ext. modem too.
>
> What could change in the modem settings? Like I said, *this*
> installation is a barebones install of Win98se. The drive is normally
> unplugged and stashed away in a box. I only have it for times like
> this when I can not get something to work, and I use it for testing.
> The test proved that whatever my ISP had me do, really screwed up my
> computer on my regular install of Windows. It also proved that the
> 24K slowdown still exists.
>
> One other question. Where are my dialup settings stored in Win98?
> Are they in the registry? Are they in a .INI file? What about those
> TCP/IP settings in "Network". If I could manually edit whatever file
> that stuff is in, I might fix the problem, using this barebones
> install to use as an example. But where are these settings stored?
>
> I will never let my ISP have me change anything on my computer again.
>
> I need help badly.... Please....
>
> Thanks
>
> Dan
>

 

[dannydee@nospammm.com]

On Tue, 29 Apr 2008 09:02:05 -0700, "Gary S. Terhune" <none> wrote:

>1. Almost certainly line quality is your original problem. Too many
>possibilities, but a private phone tech could at least prove whether it's
>your interior wiring or the phone company's.
>

I can test if it's my wiring in the house by running my modem to the
main junction box on the outside of the house. It's only about 12
feet outside the window. If that does not fix it, the phone company
will be called.

>2. On your original machine, have you tried reinstalling the modem? If so,
>how did you do it? If not, want to try it now? I mean, what do you have to
>lose?

Yes, I want to try it now. Please tell me what to do.
I was just looking on the Microsoft website for "Error 633".
That is what I keep getting. It keeps bringing up a telephon.ini
file. As soon as I switch back to the other hard drive I will look
into that. I just copied that file from this hard drive to a floppy
so I can compare them. Otherwise I have no idea what to do.
I appreciate all help.

To answer your ques: To reinstall the modem, to reinstall the modem,
I went to CONTROL PANEL / MODEMS. I removed ALL of them in the list.
Then I rebooted. This is a USR 56K Voice Faxmodem Pro (plug and
play). When I rebooted, the modem was automatically reinstalled via
the PnP.
I also went to CONTROL PANEL / MODEMS. I did a ADD. install new
modem. I let it search for the best driver. It gave me the same one
installed by the PnP, and also gave me another one with the word
"faxmodem" in the list. I allowed that one to install, which gave me
TWO drivers installed.

I've done both of these things at least 5 times now.

Dan

 

[Gary S. Terhune]

Before we do that, have you seen this?
http://www.modemsite.com/56K/duns633.asp

I want you especially to follow the instructions regarding telephone.ini
replacement. Follow instructions carefully. I also want you to replace
Unimdm.tsp according to http://support.microsoft.com/kb/q150619/

none of those helps, then a reinstall would be my next idea.

1. Set up a Clean Boot as described here
http://grystmill.com/articles/cleanboot.htm (Ignore the reference to my
other article on Security.)

2. Physically remove the modem if you feel qualified. Makes things a lot
easier.

3. Boot directly into Safe Mode. Do this by repeatedly and continuously
tapping the Ctrl or F8 key as the system cranks up, until you get a Startup
Menu where you can choose Safe Mode. In Safe Mode, go to Device Manager tab
on the System applet and remove ALL modems (I don't think your model has an
"HFC enumerator" or similar device that is also installed, but check for
that and delete it if there.) While you're there, look for duplications of
any devices. If you find EXACT duplications, stop and post back here with
the list. Most should be deleted, but not all. Also look for hardware you
don't recognize and entries for hardware that used to be part of the system
but isn't any longer.

4. Restart into Normal Mode. Go to Control Panel. Go to Modems and delete
them all. Go to Network applet and delete everything there. Go to Add/Remove
Programs, Windows Setup tab, Communications section, Details button and
uncheck Dial-up Networking (DUN). Click OK, etc., and restart when prompted.

5. Go back and reinstall DUN in Add/Remove Programs, click OK, etc.,
restart. Now shut down and put the modem back into the case. Restart and let
the modem reinstall. Then set up a DUN connectoid and test. I can't recall
if DUN connectoids are saved when DUN is uninstalled (I think they are), but
you should remove any that are there before setting up the new one.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com


<dannydee@nospammm.com> wrote in message
news:klje14dm7rvp7lvnhgrnb5ee4k7d68r6oa@4ax.com...
> On Tue, 29 Apr 2008 09:02:05 -0700, "Gary S. Terhune" <none> wrote:
>
>>1. Almost certainly line quality is your original problem. Too many
>>possibilities, but a private phone tech could at least prove whether it's
>>your interior wiring or the phone company's.
>>
>
> I can test if it's my wiring in the house by running my modem to the
> main junction box on the outside of the house. It's only about 12
> feet outside the window. If that does not fix it, the phone company
> will be called.
>
>>2. On your original machine, have you tried reinstalling the modem? If so,
>>how did you do it? If not, want to try it now? I mean, what do you have to
>>lose?
>
> Yes, I want to try it now. Please tell me what to do.
> I was just looking on the Microsoft website for "Error 633".
> That is what I keep getting. It keeps bringing up a telephon.ini
> file. As soon as I switch back to the other hard drive I will look
> into that. I just copied that file from this hard drive to a floppy
> so I can compare them. Otherwise I have no idea what to do.
> I appreciate all help.
>
> To answer your ques: To reinstall the modem, to reinstall the modem,
> I went to CONTROL PANEL / MODEMS. I removed ALL of them in the list.
> Then I rebooted. This is a USR 56K Voice Faxmodem Pro (plug and
> play). When I rebooted, the modem was automatically reinstalled via
> the PnP.
> I also went to CONTROL PANEL / MODEMS. I did a ADD. install new
> modem. I let it search for the best driver. It gave me the same one
> installed by the PnP, and also gave me another one with the word
> "faxmodem" in the list. I allowed that one to install, which gave me
> TWO drivers installed.
>
> I've done both of these things at least 5 times now.
>
> Dan

 

[Gary S. Terhune]

One more step... If you're successful, remove the machine from Clean Boot
mode.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"Gary S. Terhune" <none> wrote in message
news:OAcMI9hqIHA.1164@TK2MSFTNGP04.phx.gbl...
> Before we do that, have you seen this?
> http://www.modemsite.com/56K/duns633.asp
>
> I want you especially to follow the instructions regarding telephone.ini
> replacement. Follow instructions carefully. I also want you to replace
> Unimdm.tsp according to http://support.microsoft.com/kb/q150619/
>
> none of those helps, then a reinstall would be my next idea.
>
> 1. Set up a Clean Boot as described here
> http://grystmill.com/articles/cleanboot.htm (Ignore the reference to my
> other article on Security.)
>
> 2. Physically remove the modem if you feel qualified. Makes things a lot
> easier.
>
> 3. Boot directly into Safe Mode. Do this by repeatedly and continuously
> tapping the Ctrl or F8 key as the system cranks up, until you get a
> Startup Menu where you can choose Safe Mode. In Safe Mode, go to Device
> Manager tab on the System applet and remove ALL modems (I don't think your
> model has an "HFC enumerator" or similar device that is also installed,
> but check for that and delete it if there.) While you're there, look for
> duplications of any devices. If you find EXACT duplications, stop and post
> back here with the list. Most should be deleted, but not all. Also look
> for hardware you don't recognize and entries for hardware that used to be
> part of the system but isn't any longer.
>
> 4. Restart into Normal Mode. Go to Control Panel. Go to Modems and delete
> them all. Go to Network applet and delete everything there. Go to
> Add/Remove Programs, Windows Setup tab, Communications section, Details
> button and uncheck Dial-up Networking (DUN). Click OK, etc., and restart
> when prompted.
>
> 5. Go back and reinstall DUN in Add/Remove Programs, click OK, etc.,
> restart. Now shut down and put the modem back into the case. Restart and
> let the modem reinstall. Then set up a DUN connectoid and test. I can't
> recall if DUN connectoids are saved when DUN is uninstalled (I think they
> are), but you should remove any that are there before setting up the new
> one.
>
> --
> Gary S. Terhune
> MS-MVP Shell/User
> www.grystmill.com
>
>
> <dannydee@nospammm.com> wrote in message
> news:klje14dm7rvp7lvnhgrnb5ee4k7d68r6oa@4ax.com...
>> On Tue, 29 Apr 2008 09:02:05 -0700, "Gary S. Terhune" <none> wrote:
>>
>>>1. Almost certainly line quality is your original problem. Too many
>>>possibilities, but a private phone tech could at least prove whether it's
>>>your interior wiring or the phone company's.
>>>
>>
>> I can test if it's my wiring in the house by running my modem to the
>> main junction box on the outside of the house. It's only about 12
>> feet outside the window. If that does not fix it, the phone company
>> will be called.
>>
>>>2. On your original machine, have you tried reinstalling the modem? If
>>>so,
>>>how did you do it? If not, want to try it now? I mean, what do you have
>>>to
>>>lose?
>>
>> Yes, I want to try it now. Please tell me what to do.
>> I was just looking on the Microsoft website for "Error 633".
>> That is what I keep getting. It keeps bringing up a telephon.ini
>> file. As soon as I switch back to the other hard drive I will look
>> into that. I just copied that file from this hard drive to a floppy
>> so I can compare them. Otherwise I have no idea what to do.
>> I appreciate all help.
>>
>> To answer your ques: To reinstall the modem, to reinstall the modem,
>> I went to CONTROL PANEL / MODEMS. I removed ALL of them in the list.
>> Then I rebooted. This is a USR 56K Voice Faxmodem Pro (plug and
>> play). When I rebooted, the modem was automatically reinstalled via
>> the PnP.
>> I also went to CONTROL PANEL / MODEMS. I did a ADD. install new
>> modem. I let it search for the best driver. It gave me the same one
>> installed by the PnP, and also gave me another one with the word
>> "faxmodem" in the list. I allowed that one to install, which gave me
>> TWO drivers installed.
>>
>> I've done both of these things at least 5 times now.
>>
>> Dan
>

 

[Gary S. Terhune]

One more step... If you're successful, remove the machine from Clean Boot
mode.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com


"Gary S. Terhune" <none> wrote in message
news:OAcMI9hqIHA.1164@TK2MSFTNGP04.phx.gbl...
> Before we do that, have you seen this?
> http://www.modemsite.com/56K/duns633.asp
>
> I want you especially to follow the instructions regarding telephone.ini
> replacement. Follow instructions carefully. I also want you to replace
> Unimdm.tsp according to http://support.microsoft.com/kb/q150619/
>
> none of those helps, then a reinstall would be my next idea.
>
> 1. Set up a Clean Boot as described here
> http://grystmill.com/articles/cleanboot.htm (Ignore the reference to my
> other article on Security.)
>
> 2. Physically remove the modem if you feel qualified. Makes things a lot
> easier.
>
> 3. Boot directly into Safe Mode. Do this by repeatedly and continuously
> tapping the Ctrl or F8 key as the system cranks up, until you get a
> Startup Menu where you can choose Safe Mode. In Safe Mode, go to Device
> Manager tab on the System applet and remove ALL modems (I don't think your
> model has an "HFC enumerator" or similar device that is also installed,
> but check for that and delete it if there.) While you're there, look for
> duplications of any devices. If you find EXACT duplications, stop and post
> back here with the list. Most should be deleted, but not all. Also look
> for hardware you don't recognize and entries for hardware that used to be
> part of the system but isn't any longer.
>
> 4. Restart into Normal Mode. Go to Control Panel. Go to Modems and delete
> them all. Go to Network applet and delete everything there. Go to
> Add/Remove Programs, Windows Setup tab, Communications section, Details
> button and uncheck Dial-up Networking (DUN). Click OK, etc., and restart
> when prompted.
>
> 5. Go back and reinstall DUN in Add/Remove Programs, click OK, etc.,
> restart. Now shut down and put the modem back into the case. Restart and
> let the modem reinstall. Then set up a DUN connectoid and test. I can't
> recall if DUN connectoids are saved when DUN is uninstalled (I think they
> are), but you should remove any that are there before setting up the new
> one.
>
> --
> Gary S. Terhune
> MS-MVP Shell/User
> www.grystmill.com
>
>
> <dannydee@nospammm.com> wrote in message
> news:klje14dm7rvp7lvnhgrnb5ee4k7d68r6oa@4ax.com...
>> On Tue, 29 Apr 2008 09:02:05 -0700, "Gary S. Terhune" <none> wrote:
>>
>>>1. Almost certainly line quality is your original problem. Too many
>>>possibilities, but a private phone tech could at least prove whether it's
>>>your interior wiring or the phone company's.
>>>
>>
>> I can test if it's my wiring in the house by running my modem to the
>> main junction box on the outside of the house. It's only about 12
>> feet outside the window. If that does not fix it, the phone company
>> will be called.
>>
>>>2. On your original machine, have you tried reinstalling the modem? If
>>>so,
>>>how did you do it? If not, want to try it now? I mean, what do you have
>>>to
>>>lose?
>>
>> Yes, I want to try it now. Please tell me what to do.
>> I was just looking on the Microsoft website for "Error 633".
>> That is what I keep getting. It keeps bringing up a telephon.ini
>> file. As soon as I switch back to the other hard drive I will look
>> into that. I just copied that file from this hard drive to a floppy
>> so I can compare them. Otherwise I have no idea what to do.
>> I appreciate all help.
>>
>> To answer your ques: To reinstall the modem, to reinstall the modem,
>> I went to CONTROL PANEL / MODEMS. I removed ALL of them in the list.
>> Then I rebooted. This is a USR 56K Voice Faxmodem Pro (plug and
>> play). When I rebooted, the modem was automatically reinstalled via
>> the PnP.
>> I also went to CONTROL PANEL / MODEMS. I did a ADD. install new
>> modem. I let it search for the best driver. It gave me the same one
>> installed by the PnP, and also gave me another one with the word
>> "faxmodem" in the list. I allowed that one to install, which gave me
>> TWO drivers installed.
>>
>> I've done both of these things at least 5 times now.
>>
>> Dan
>

 

[w_tom]

On Apr 30, 2:20 pm, danny...@nospammm.com wrote:
> I looked at these sites, and thanks for the help.  However, I cant
> seem to get much help from any of it.  For example, on
> http://modemsite.com/56k/diag.aspthey mention all those AT commands.
> but they do not mention HOW to enter them using any of the Windows
> software.

What Franc provides is the easiest solution AND makes it possible
for others to provide useful answers.

How to enter those AT command - load a program found in all Windows
called Hyperterminal. Usually found under Start>Accessories. If not
loaded, then use Control Panel (under Communications) to load that
program from Windows 98 diskettes.

When Hyperterminal asks for a connection, click on Cancel. Under
File>Properties, select a connection either to the modem or to the
COMx port that is attached to that modem.

Now, every keystroke connects directly to the modem's computer. And
every character echoed back from the modem's computer appears on the
screen. Press Enter. Then enter AT&F followed by Enter. (written
here as AT&F<ret>). Now enter AT<ret>. The modem will write AT on
the screen, then respond with OK.

At this point, you are talking directly to the modem's computer.
Now you are ready to do those commands in that web site to talk to
the modem's computer, tell it what to do, and see what it really does.

Some other commands. Another reset the modem command is:
ATZ<ret>
To increase the speaker volume, enter:
ATL3<ret>
To dial the phone, enter:
ATDTxxxxx<ret> where xxxx is a phone number. You should hear the
dial tone and hear that number being dialed.

Not only do you see what the modem's computer sees. Also provided
is information so that others can post a useful reply. And you are
actually diagnosing the modem without complications from Windows.

Do it and report back.

 

[Franc Zabkar]

On Wed, 30 Apr 2008 13:20:23 -0500, dannydee@nospammm.com put finger
to keyboard and composed:

>On Wed, 30 Apr 2008 06:29:22 +1000, Franc Zabkar
><fzabkar@iinternode.on.net> wrote:

>>Genuine USR modems (not rebadged Conexants) can actually report the
>>frequency response of the phone line. This will give you a direct
>>indication of line quality and what your maximum speed is likely to
>>be.
>>
>I guess I dont know which USR modem I have. It's a Model 0525 and
>also has the numbers 80-005605-00. It's called a 3com US Robotics 56K
>Voice Faxmodem Pro.

If it's an external serial modem, then it's a USR modem. If it's
internal, then it could be a Conexant softmodem.

>>Troubleshooting:
>>http://modemsite.com/56k/trouble.asp

>I looked at these sites, and thanks for the help. However, I cant
>seem to get much help from any of it. For example, on
>http://modemsite.com/56k/diag.asp they mention all those AT commands.
>but they do not mention HOW to enter them using any of the Windows
>software.

How to make HyperTerminal talk to your modem:
http://modemsite.com/56k/x2-hyperterm.asp

AT Commands and examples of test calls & diagnostics
http://modemsite.com/56k/usehyper.asp

If you can't get diagnostic data after net connections
http://modemsite.com/56k/x2-inf.asp

>One program I found, and absolutely love, is Net.Medic. That thing is
>great, except I am only able to find the DEMO version.

The experts at comp.dcom.modems regard it as snake oil. A better
measure of throughput is provided by Win98SE's free System Monitor
(sysmon.exe).

Monitoring & Determining Throughput
http://modemsite.com/56k/x2-thru.asp

To install Sysmon, go to Control Panel > Add/Remove Programs > System
Tools > System Monitor.

To configure Sysmon, launch sysmon.exe and go to Edit > Add Item >
Dial-Up Adapter > Bytes Received/Transmitted/Second.

- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.