C
Cliff
I received this fix from HP. It works! (only for AMD Athon processor)
______________________________________________________
Hello Clifford,
Thank you for contacting HP Total Care.
I gather from your email that you own an HP Pavilion Media Center a1310n
Desktop PC and you are experiencing an issue after installing the Windows XP
Service Pack 3(SP3). The system will not boot and you receive a message
“Windows XP failed to startâ€. After uninstalling the Windows XP SP3 the
system works fine.
I understand your concern and will look forward to provide you with
appropriate information.
Clifford, please get back to us with the exact error message that you
receive. This will help us to isolate the issue. To prevent the system from
crashing, you need to set an option during startup. To do so, hit the F8 key
during restart right when you see the black Windows XP screen come up. Then
select the "Disable automatic restart on system failure" option.
Then perform the steps provided below.
Creating a backup copy of the registry for Microsoft(R) Windows XP:
1. Click Start, and then Run. The Run window will appear.
2. In the Open box, type: REGEDIT
3. Click OK. The Registry Editor window will appear.
4. Click Registry or File, and then click Export... or Export Registry
File. 5. The Export Registry File window will appear.
6. In the Savein drop down box, select Desktop.
7. In the Filename box, type: Backup
8. In the Saveastype drop down box, select Registration Files.
9. In the Export range area, select all.
10. Click Save. The Export Registry File window will close and a copy of the
registry will be located on the desktop.
11. Close the Registry Editor window.
12. The registry has been copied.
To fix the problem, boot into safe mode, or boot to a WinPE disk, or into
the recovery console, and disable the intelppm.sys driver.
WARNING: Do NOT under any circumstance disable the intelppm driver on an
Intel-based computer. It will make your computer not boot! If your computer
will not boot because you disabled the intelppm driver on an Intel-based
computer, follow the directions in the Recovery Console section below.
If you have an AMD-based computer, however, you do not need the intelppm
driver and can disable it. Boot into Safe Mode by hitting the F8 key as
above, but select Safe Mode instead. You will need your Administrator account
to log on in safe mode. To disable the driver, take the following steps:
If you booted into the recovery console, from a command prompt, run "disable
intelppm"
If you booted into safe mode you can run "sc config intelppm start= disabled"
If you booted into WinPE, you have to manually edit the registry. Do this:
1. Run regedit
2. Click on HKEY_LOCAL_MACHINE
3. From the File menu, select "Load hive"
4. Navigate to %systemdriver%\Windows\System32\Config on the dead system and
select the file name System
5. Name it something you can remember, such as "horked"
6. Navigate to horked\ControlSet001\Services\IntelPPM
7. Double click the Start value and set it to 4
8. If you did what I did and completely destroyed things by running a disk
check, navigate to ControlSet001\Control\SessionManager. Open the BootExecute
value and clear out the autochk entries
9. Repeat steps 6-8 for the other control sets.
10. Reboot.
If you need further assistance, please reply to this message and we will be
happy to assist you further.
You may receive an e-mail surveyregarding your e-mail support experience. We
would appreciate your feedback.
For information on keeping your HP and Compaq products up and running,
please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Natalia
HP Total Care
***Do Not Delete Service Ticket Number***
{ticketno:[8011602511]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data.
For more information, including technical information updates, please visit
our Web site at http://www.hp.com/support.
______________________________________________________
Hello Clifford,
Thank you for contacting HP Total Care.
I gather from your email that you own an HP Pavilion Media Center a1310n
Desktop PC and you are experiencing an issue after installing the Windows XP
Service Pack 3(SP3). The system will not boot and you receive a message
“Windows XP failed to startâ€. After uninstalling the Windows XP SP3 the
system works fine.
I understand your concern and will look forward to provide you with
appropriate information.
Clifford, please get back to us with the exact error message that you
receive. This will help us to isolate the issue. To prevent the system from
crashing, you need to set an option during startup. To do so, hit the F8 key
during restart right when you see the black Windows XP screen come up. Then
select the "Disable automatic restart on system failure" option.
Then perform the steps provided below.
Creating a backup copy of the registry for Microsoft(R) Windows XP:
1. Click Start, and then Run. The Run window will appear.
2. In the Open box, type: REGEDIT
3. Click OK. The Registry Editor window will appear.
4. Click Registry or File, and then click Export... or Export Registry
File. 5. The Export Registry File window will appear.
6. In the Savein drop down box, select Desktop.
7. In the Filename box, type: Backup
8. In the Saveastype drop down box, select Registration Files.
9. In the Export range area, select all.
10. Click Save. The Export Registry File window will close and a copy of the
registry will be located on the desktop.
11. Close the Registry Editor window.
12. The registry has been copied.
To fix the problem, boot into safe mode, or boot to a WinPE disk, or into
the recovery console, and disable the intelppm.sys driver.
WARNING: Do NOT under any circumstance disable the intelppm driver on an
Intel-based computer. It will make your computer not boot! If your computer
will not boot because you disabled the intelppm driver on an Intel-based
computer, follow the directions in the Recovery Console section below.
If you have an AMD-based computer, however, you do not need the intelppm
driver and can disable it. Boot into Safe Mode by hitting the F8 key as
above, but select Safe Mode instead. You will need your Administrator account
to log on in safe mode. To disable the driver, take the following steps:
If you booted into the recovery console, from a command prompt, run "disable
intelppm"
If you booted into safe mode you can run "sc config intelppm start= disabled"
If you booted into WinPE, you have to manually edit the registry. Do this:
1. Run regedit
2. Click on HKEY_LOCAL_MACHINE
3. From the File menu, select "Load hive"
4. Navigate to %systemdriver%\Windows\System32\Config on the dead system and
select the file name System
5. Name it something you can remember, such as "horked"
6. Navigate to horked\ControlSet001\Services\IntelPPM
7. Double click the Start value and set it to 4
8. If you did what I did and completely destroyed things by running a disk
check, navigate to ControlSet001\Control\SessionManager. Open the BootExecute
value and clear out the autochk entries
9. Repeat steps 6-8 for the other control sets.
10. Reboot.
If you need further assistance, please reply to this message and we will be
happy to assist you further.
You may receive an e-mail surveyregarding your e-mail support experience. We
would appreciate your feedback.
For information on keeping your HP and Compaq products up and running,
please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Natalia
HP Total Care
***Do Not Delete Service Ticket Number***
{ticketno:[8011602511]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data.
For more information, including technical information updates, please visit
our Web site at http://www.hp.com/support.
