Some file or path missing!

[Clifford Anup N Dhamanigi]

Hi, I had earlier installed, windows live one care family safety! It was
working absolutely fine, until one day I scanned my computer completely to
find deadly highly infected trojan, which had infected more than 250 files on
my computer! It also had infected windows family safety too, I used Spyware
Doctor, from PC Tools website! My computer is always updated with the lastest
updates on all the application software I run, including windows updates, so
I have an updated version, Windows XP Professional SP 3!

After quarantining the trojan, it asked me to reboot my computer for removal
of certain other infected files! I did so! After reboot however, it wasn't
able to find certain installation files that family safety works with! Before
rebooting, I removed the quarantined trojan from my computer without setting
up a restore point! I quickly un-installed family safety! I scanned my
computer again, and removed more infections!

The problem now is, even after removing family safety, my FDD keeps blinking
every 5 seconds, and it flashes a message, " The feature you are trying to
use is on a CD-ROM or other removable disk that is not that is not available.
Insert the 'Status' disk and click OK. " The CPU also goes bezzerk and
comsumes alot of processing power before this message is displayed every time
I start-up my computer! The computer slows down quite considerably! When I
try to ignore the message by clicking on Cancel, the windows installer rolls
back, and gets initiated again, and the FDD goes blinking several times, and
the same message gets displayed again! I tried everything I could! But I am
not able to stop that message from appearing, kindly help me in solving this
problem as quickly as possible!

It's really irritating to just leave that message idol till I finish working
on my computer. and then say cancel and in quick succession turn off my
computer, otherwise, my computer doesn't seem to shut down either! I have do
it all at a particular time, in order to shut down my computer in a manner it
has to properly be shut down!

Thanks!
Cliff!

 

[Malke]

Clifford Anup N Dhamanigi wrote:

> Hi, I had earlier installed, windows live one care family safety! It was
> working absolutely fine, until one day I scanned my computer completely to
> find deadly highly infected trojan, which had infected more than 250 files
> on my computer! It also had infected windows family safety too, I used
> Spyware Doctor, from PC Tools website! My computer is always updated with
> the lastest updates on all the application software I run, including
> windows updates, so I have an updated version, Windows XP Professional SP
> 3!
>
> After quarantining the trojan, it asked me to reboot my computer for
> removal of certain other infected files! I did so! After reboot however,
> it wasn't able to find certain installation files that family safety works
> with! Before rebooting, I removed the quarantined trojan from my computer
> without setting up a restore point! I quickly un-installed family safety!
> I scanned my computer again, and removed more infections!
>
> The problem now is, even after removing family safety, my FDD keeps
> blinking every 5 seconds, and it flashes a message, " The feature you are
> trying to use is on a CD-ROM or other removable disk that is not that is
> not available. Insert the 'Status' disk and click OK. " The CPU also goes
> bezzerk and comsumes alot of processing power before this message is
> displayed every time I start-up my computer! The computer slows down quite
> considerably! When I try to ignore the message by clicking on Cancel, the
> windows installer rolls back, and gets initiated again, and the FDD goes
> blinking several times, and the same message gets displayed again! I tried
> everything I could! But I am not able to stop that message from appearing,
> kindly help me in solving this problem as quickly as possible!
>
> It's really irritating to just leave that message idol till I finish
> working on my computer. and then say cancel and in quick succession turn
> off my computer, otherwise, my computer doesn't seem to shut down either!
> I have do it all at a particular time, in order to shut down my computer
> in a manner it has to properly be shut down!

It doesn't sound like your computer is virus/malware-free. Simply having
that message appear would not cause the symptoms you are describing.

Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://tinyurl.com/yoeru3 - download link and more instructions

You can also check to see if there are targeted removal steps for your
malware here, at Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html

When all else fails, get guided help. Choose one of the specialty forums
listed at the first link. Register and read its posting FAQ. You will
generally be asked to:

1. Download and execute HiJack This! (HJT) -
http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe

2. Disable Notepad's word wrap - In Notepad.exe Format --> uncheck "Word
wrap"

3. Download/run Deckard's System Scanner -
http://www.techsupportforum.com/sectools/Deckard/dss.exe

4. Save the scan results (Main.txt and Extra.txt)

5. And then post the contents of Main.txt and Extra.txt in your post at the
forum you chose. DO NOT POST LOGS IN THE MS NEWSGROUPS.

Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may be
so infested that Windows will need to be clean-installed. If possible, have
all your data backed up before you take the machine into a shop.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

 

[MAP]

Clifford Anup N Dhamanigi wrote:
> Hi, I had earlier installed, windows live one care family safety! It
> was working absolutely fine, until one day I scanned my computer
> completely to find deadly highly infected trojan, which had infected
> more than 250 files on my computer! It also had infected windows
> family safety too, I used Spyware Doctor, from PC Tools website! My
> computer is always updated with the lastest updates on all the
> application software I run, including windows updates, so I have an
> updated version, Windows XP Professional SP 3!
>
> After quarantining the trojan, it asked me to reboot my computer for
> removal of certain other infected files! I did so! After reboot
> however, it wasn't able to find certain installation files that
> family safety works with! Before rebooting, I removed the quarantined
> trojan from my computer without setting up a restore point! I quickly
> un-installed family safety! I scanned my computer again, and removed
> more infections!
>
> The problem now is, even after removing family safety, my FDD keeps
> blinking every 5 seconds, and it flashes a message, " The feature you
> are trying to use is on a CD-ROM or other removable disk that is not
> that is not available. Insert the 'Status' disk and click OK. " The
> CPU also goes bezzerk and comsumes alot of processing power before
> this message is displayed every time I start-up my computer! The
> computer slows down quite considerably! When I try to ignore the
> message by clicking on Cancel, the windows installer rolls back, and
> gets initiated again, and the FDD goes blinking several times, and
> the same message gets displayed again! I tried everything I could!
> But I am not able to stop that message from appearing, kindly help me
> in solving this problem as quickly as possible!
>
> It's really irritating to just leave that message idol till I finish
> working on my computer. and then say cancel and in quick succession
> turn off my computer, otherwise, my computer doesn't seem to shut
> down either! I have do it all at a particular time, in order to shut
> down my computer in a manner it has to properly be shut down!
>
> Thanks!
> Cliff!

Some security apps. will generate false positives with service pack 3, and
unfortunatly for you PC tools spyware doctor is one of them. you can read
more at the link below.

http://windowssecrets.com/comp/080522

I would suggest a repair install to replace the files mistakenly removed.

--
Mike Pawlak