terminal server not responding

L

lavagirl

Hi ... please help. I have a terminal server that students log into for
Microsoft applications. The problem that I am running into is that all 25 of
them log in at the same time, and when they do, several of them freeze and
the TS stops responding. I have to end the task and have them log in again.
Does anyone have any suggestions on this?
 
V

Vera Noest [MVP]

What OS and SP version are you running on the Terminal Server?
Any warnings or errors in the EventLog?
What kind of TS profiles do the users have? Local? Roaming?
If the problem is caused by a profile load or unload error, you
will find an event saying so. In that case, install the UPHClean
utility.
http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D-
8912-4E18-B570-42470E2F3582

If you *don't* get profile errors, then have a look at this:

324446 - Terminal Server and connected Terminal Services clients
pause when a Terminal Services client logs on or logs off
http://support.microsoft.com/?kbid=324446

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
wrote on 06 aug 2007 in
microsoft.public.windows.terminal_services:

> Hi ... please help. I have a terminal server that students log
> into for Microsoft applications. The problem that I am running
> into is that all 25 of them log in at the same time, and when
> they do, several of them freeze and the TS stops responding. I
> have to end the task and have them log in again. Does anyone
> have any suggestions on this?
 
L

lavagirl

Vera,
Thank you for your reply. This is the only error in the System event log:

DCOM got error "The service cannot be started, either because it is disabled
or because it has no enabled devices associated with it. " attempting to
start the service StiSvc with arguments "" in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

It is error # 10005.

I will try to do the steps listed in the article to enable advanced
performance.

"Vera Noest [MVP]" wrote:

> What OS and SP version are you running on the Terminal Server?
> Any warnings or errors in the EventLog?
> What kind of TS profiles do the users have? Local? Roaming?
> If the problem is caused by a profile load or unload error, you
> will find an event saying so. In that case, install the UPHClean
> utility.
> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D-
> 8912-4E18-B570-42470E2F3582
>
> If you *don't* get profile errors, then have a look at this:
>
> 324446 - Terminal Server and connected Terminal Services clients
> pause when a Terminal Services client logs on or logs off
> http://support.microsoft.com/?kbid=324446
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
> wrote on 06 aug 2007 in
> microsoft.public.windows.terminal_services:
>
> > Hi ... please help. I have a terminal server that students log
> > into for Microsoft applications. The problem that I am running
> > into is that all 25 of them log in at the same time, and when
> > they do, several of them freeze and the TS stops responding. I
> > have to end the task and have them log in again. Does anyone
> > have any suggestions on this?
>
 
L

lavagirl

Oops...my OS is Win2003 SP2. I can't enable advanced performance because my
drives are RAID configured. It doesn't give me the option. Should I still
make the registry changes mentioned in the article?
Thanks!

"Vera Noest [MVP]" wrote:

> What OS and SP version are you running on the Terminal Server?
> Any warnings or errors in the EventLog?
> What kind of TS profiles do the users have? Local? Roaming?
> If the problem is caused by a profile load or unload error, you
> will find an event saying so. In that case, install the UPHClean
> utility.
> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D-
> 8912-4E18-B570-42470E2F3582
>
> If you *don't* get profile errors, then have a look at this:
>
> 324446 - Terminal Server and connected Terminal Services clients
> pause when a Terminal Services client logs on or logs off
> http://support.microsoft.com/?kbid=324446
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
> wrote on 06 aug 2007 in
> microsoft.public.windows.terminal_services:
>
> > Hi ... please help. I have a terminal server that students log
> > into for Microsoft applications. The problem that I am running
> > into is that all 25 of them log in at the same time, and when
> > they do, several of them freeze and the TS stops responding. I
> > have to end the task and have them log in again. Does anyone
> > have any suggestions on this?
>
 
V

Vera Noest [MVP]

I think so, yes. But make sure that you make a backup of the
registry before modifying the keys.

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
wrote on 06 aug 2007 in
microsoft.public.windows.terminal_services:

> Oops...my OS is Win2003 SP2. I can't enable advanced
> performance because my drives are RAID configured. It doesn't
> give me the option. Should I still make the registry changes
> mentioned in the article? Thanks!
>
> "Vera Noest [MVP]" wrote:
>
>> What OS and SP version are you running on the Terminal Server?
>> Any warnings or errors in the EventLog?
>> What kind of TS profiles do the users have? Local? Roaming?
>> If the problem is caused by a profile load or unload error, you
>> will find an event saying so. In that case, install the
>> UPHClean utility.
>> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6
>> D- 8912-4E18-B570-42470E2F3582
>>
>> If you *don't* get profile errors, then have a look at this:
>>
>> 324446 - Terminal Server and connected Terminal Services
>> clients pause when a Terminal Services client logs on or logs
>> off http://support.microsoft.com/?kbid=324446
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
>> wrote on 06 aug 2007 in
>> microsoft.public.windows.terminal_services:
>>
>> > Hi ... please help. I have a terminal server that students
>> > log into for Microsoft applications. The problem that I am
>> > running into is that all 25 of them log in at the same time,
>> > and when they do, several of them freeze and the TS stops
>> > responding. I have to end the task and have them log in
>> > again. Does anyone have any suggestions on this?
 
V

Vera Noest [MVP]

That's mentioned here:

http://www.eventid.net/display.asp?eventid=10005&eventno=612
&source=DCOM&phase=1

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
wrote on 06 aug 2007 in
microsoft.public.windows.terminal_services:

> Vera,
> Thank you for your reply. This is the only error in the System
> event log:
>
> DCOM got error "The service cannot be started, either because it
> is disabled or because it has no enabled devices associated with
> it. " attempting to start the service StiSvc with arguments ""
> in order to run the server:
> {A1F4E726-8CF1-11D1-BF92-0060081ED811}
>
> It is error # 10005.
>
> I will try to do the steps listed in the article to enable
> advanced performance.
>
> "Vera Noest [MVP]" wrote:
>
>> What OS and SP version are you running on the Terminal Server?
>> Any warnings or errors in the EventLog?
>> What kind of TS profiles do the users have? Local? Roaming?
>> If the problem is caused by a profile load or unload error, you
>> will find an event saying so. In that case, install the
>> UPHClean utility.
>> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6
>> D- 8912-4E18-B570-42470E2F3582
>>
>> If you *don't* get profile errors, then have a look at this:
>>
>> 324446 - Terminal Server and connected Terminal Services
>> clients pause when a Terminal Services client logs on or logs
>> off http://support.microsoft.com/?kbid=324446
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
>> wrote on 06 aug 2007 in
>> microsoft.public.windows.terminal_services:
>>
>> > Hi ... please help. I have a terminal server that students
>> > log into for Microsoft applications. The problem that I am
>> > running into is that all 25 of them log in at the same time,
>> > and when they do, several of them freeze and the TS stops
>> > responding. I have to end the task and have them log in
>> > again. Does anyone have any suggestions on this?
 
S

Soo Kuan Teo [MSFT]

Is Drive redirection enabled? If yes, disable it and see if you still have
the same issue.

Thanks
Soo Kuan


--
This posting is provided "AS IS" with no warranties, and confers no rights.

"Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote in message
news:Xns9984F21F9B7F6veranoesthemutforsse@207.46.248.16...
>I think so, yes. But make sure that you make a backup of the
> registry before modifying the keys.
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
> wrote on 06 aug 2007 in
> microsoft.public.windows.terminal_services:
>
>> Oops...my OS is Win2003 SP2. I can't enable advanced
>> performance because my drives are RAID configured. It doesn't
>> give me the option. Should I still make the registry changes
>> mentioned in the article? Thanks!
>>
>> "Vera Noest [MVP]" wrote:
>>
>>> What OS and SP version are you running on the Terminal Server?
>>> Any warnings or errors in the EventLog?
>>> What kind of TS profiles do the users have? Local? Roaming?
>>> If the problem is caused by a profile load or unload error, you
>>> will find an event saying so. In that case, install the
>>> UPHClean utility.
>>> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6
>>> D- 8912-4E18-B570-42470E2F3582
>>>
>>> If you *don't* get profile errors, then have a look at this:
>>>
>>> 324446 - Terminal Server and connected Terminal Services
>>> clients pause when a Terminal Services client logs on or logs
>>> off http://support.microsoft.com/?kbid=324446
>>>
>>> _________________________________________________________
>>> Vera Noest
>>> MCSE, CCEA, Microsoft MVP - Terminal Server
>>> TS troubleshooting: http://ts.veranoest.net
>>> ___ please respond in newsgroup, NOT by private email ___
>>>
>>> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
>>> wrote on 06 aug 2007 in
>>> microsoft.public.windows.terminal_services:
>>>
>>> > Hi ... please help. I have a terminal server that students
>>> > log into for Microsoft applications. The problem that I am
>>> > running into is that all 25 of them log in at the same time,
>>> > and when they do, several of them freeze and the TS stops
>>> > responding. I have to end the task and have them log in
>>> > again. Does anyone have any suggestions on this?
 
L

lavagirl

"Soo Kuan Teo [MSFT]" wrote:

> Is Drive redirection enabled? If yes, disable it and see if you still have
> the same issue.
>
> Thanks
> Soo Kuan
>
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote in message
> news:Xns9984F21F9B7F6veranoesthemutforsse@207.46.248.16...
> >I think so, yes. But make sure that you make a backup of the
> > registry before modifying the keys.
> >
> > _________________________________________________________
> > Vera Noest
> > MCSE, CCEA, Microsoft MVP - Terminal Server
> > TS troubleshooting: http://ts.veranoest.net
> > ___ please respond in newsgroup, NOT by private email ___
> >
> > =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
> > wrote on 06 aug 2007 in
> > microsoft.public.windows.terminal_services:
> >
> >> Oops...my OS is Win2003 SP2. I can't enable advanced
> >> performance because my drives are RAID configured. It doesn't
> >> give me the option. Should I still make the registry changes
> >> mentioned in the article? Thanks!
> >>
> >> "Vera Noest [MVP]" wrote:
> >>
> >>> What OS and SP version are you running on the Terminal Server?
> >>> Any warnings or errors in the EventLog?
> >>> What kind of TS profiles do the users have? Local? Roaming?
> >>> If the problem is caused by a profile load or unload error, you
> >>> will find an event saying so. In that case, install the
> >>> UPHClean utility.
> >>> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6
> >>> D- 8912-4E18-B570-42470E2F3582
> >>>
> >>> If you *don't* get profile errors, then have a look at this:
> >>>
> >>> 324446 - Terminal Server and connected Terminal Services
> >>> clients pause when a Terminal Services client logs on or logs
> >>> off http://support.microsoft.com/?kbid=324446
> >>>
> >>> _________________________________________________________
> >>> Vera Noest
> >>> MCSE, CCEA, Microsoft MVP - Terminal Server
> >>> TS troubleshooting: http://ts.veranoest.net
> >>> ___ please respond in newsgroup, NOT by private email ___
> >>>
> >>> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
> >>> wrote on 06 aug 2007 in
> >>> microsoft.public.windows.terminal_services:
> >>>
> >>> > Hi ... please help. I have a terminal server that students
> >>> > log into for Microsoft applications. The problem that I am
> >>> > running into is that all 25 of them log in at the same time,
> >>> > and when they do, several of them freeze and the TS stops
> >>> > responding. I have to end the task and have them log in
> >>> > again. Does anyone have any suggestions on this?
>
>
 
L

lavagirl

Oops, I hope that blank one didn't post. I have the MyDocuments redirecting.
We need that in our environment because the students move around to
different computers, and some of them are using apps not on terminal servers.

"Soo Kuan Teo [MSFT]" wrote:

> Is Drive redirection enabled? If yes, disable it and see if you still have
> the same issue.
>
> Thanks
> Soo Kuan
>
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote in message
> news:Xns9984F21F9B7F6veranoesthemutforsse@207.46.248.16...
> >I think so, yes. But make sure that you make a backup of the
> > registry before modifying the keys.
> >
> > _________________________________________________________
> > Vera Noest
> > MCSE, CCEA, Microsoft MVP - Terminal Server
> > TS troubleshooting: http://ts.veranoest.net
> > ___ please respond in newsgroup, NOT by private email ___
> >
> > =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
> > wrote on 06 aug 2007 in
> > microsoft.public.windows.terminal_services:
> >
> >> Oops...my OS is Win2003 SP2. I can't enable advanced
> >> performance because my drives are RAID configured. It doesn't
> >> give me the option. Should I still make the registry changes
> >> mentioned in the article? Thanks!
> >>
> >> "Vera Noest [MVP]" wrote:
> >>
> >>> What OS and SP version are you running on the Terminal Server?
> >>> Any warnings or errors in the EventLog?
> >>> What kind of TS profiles do the users have? Local? Roaming?
> >>> If the problem is caused by a profile load or unload error, you
> >>> will find an event saying so. In that case, install the
> >>> UPHClean utility.
> >>> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6
> >>> D- 8912-4E18-B570-42470E2F3582
> >>>
> >>> If you *don't* get profile errors, then have a look at this:
> >>>
> >>> 324446 - Terminal Server and connected Terminal Services
> >>> clients pause when a Terminal Services client logs on or logs
> >>> off http://support.microsoft.com/?kbid=324446
> >>>
> >>> _________________________________________________________
> >>> Vera Noest
> >>> MCSE, CCEA, Microsoft MVP - Terminal Server
> >>> TS troubleshooting: http://ts.veranoest.net
> >>> ___ please respond in newsgroup, NOT by private email ___
> >>>
> >>> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
> >>> wrote on 06 aug 2007 in
> >>> microsoft.public.windows.terminal_services:
> >>>
> >>> > Hi ... please help. I have a terminal server that students
> >>> > log into for Microsoft applications. The problem that I am
> >>> > running into is that all 25 of them log in at the same time,
> >>> > and when they do, several of them freeze and the TS stops
> >>> > responding. I have to end the task and have them log in
> >>> > again. Does anyone have any suggestions on this?
>
>
 
L

lavagirl

Well, I installed UPHCLEAN and made the registry changes to the TS, but same
problem. If more than one are signing in at once, at least one will freeze
up. If I go to task manager and close the unresponsive TS login, and then
try connection again, it works. The problem is, these are students, and they
can't do that. Could this be a performance/network issue? The TS is
physically in the same room as the students, and once they are connected it
is very quick.


"Vera Noest [MVP]" wrote:

> I think so, yes. But make sure that you make a backup of the
> registry before modifying the keys.
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
> wrote on 06 aug 2007 in
> microsoft.public.windows.terminal_services:
>
> > Oops...my OS is Win2003 SP2. I can't enable advanced
> > performance because my drives are RAID configured. It doesn't
> > give me the option. Should I still make the registry changes
> > mentioned in the article? Thanks!
> >
> > "Vera Noest [MVP]" wrote:
> >
> >> What OS and SP version are you running on the Terminal Server?
> >> Any warnings or errors in the EventLog?
> >> What kind of TS profiles do the users have? Local? Roaming?
> >> If the problem is caused by a profile load or unload error, you
> >> will find an event saying so. In that case, install the
> >> UPHClean utility.
> >> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6
> >> D- 8912-4E18-B570-42470E2F3582
> >>
> >> If you *don't* get profile errors, then have a look at this:
> >>
> >> 324446 - Terminal Server and connected Terminal Services
> >> clients pause when a Terminal Services client logs on or logs
> >> off http://support.microsoft.com/?kbid=324446
> >>
> >> _________________________________________________________
> >> Vera Noest
> >> MCSE, CCEA, Microsoft MVP - Terminal Server
> >> TS troubleshooting: http://ts.veranoest.net
> >> ___ please respond in newsgroup, NOT by private email ___
> >>
> >> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
> >> wrote on 06 aug 2007 in
> >> microsoft.public.windows.terminal_services:
> >>
> >> > Hi ... please help. I have a terminal server that students
> >> > log into for Microsoft applications. The problem that I am
> >> > running into is that all 25 of them log in at the same time,
> >> > and when they do, several of them freeze and the TS stops
> >> > responding. I have to end the task and have them log in
> >> > again. Does anyone have any suggestions on this?
>
 
V

Vera Noest [MVP]

That's folder redirection, not local drive redirection.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
wrote on 09 aug 2007 in
microsoft.public.windows.terminal_services:

> Oops, I hope that blank one didn't post. I have the MyDocuments
> redirecting.
> We need that in our environment because the students move
> around to
> different computers, and some of them are using apps not on
> terminal servers.
>
> "Soo Kuan Teo [MSFT]" wrote:
>
>> Is Drive redirection enabled? If yes, disable it and see if you
>> still have the same issue.
>>
>> Thanks
>> Soo Kuan
>>
>>
>> --
>> This posting is provided "AS IS" with no warranties, and
>> confers no rights.
>>
>> "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote
>> in message
>> news:Xns9984F21F9B7F6veranoesthemutforsse@207.46.248.16...
>> >I think so, yes. But make sure that you make a backup of the
>> > registry before modifying the keys.
>> >
>> > _________________________________________________________
>> > Vera Noest
>> > MCSE, CCEA, Microsoft MVP - Terminal Server
>> > TS troubleshooting: http://ts.veranoest.net
>> > ___ please respond in newsgroup, NOT by private email ___
>> >
>> > =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com>
>> > wrote on 06 aug 2007 in
>> > microsoft.public.windows.terminal_services:
>> >
>> >> Oops...my OS is Win2003 SP2. I can't enable advanced
>> >> performance because my drives are RAID configured. It
>> >> doesn't give me the option. Should I still make the
>> >> registry changes mentioned in the article? Thanks!
>> >>
>> >> "Vera Noest [MVP]" wrote:
>> >>
>> >>> What OS and SP version are you running on the Terminal
>> >>> Server? Any warnings or errors in the EventLog?
>> >>> What kind of TS profiles do the users have? Local? Roaming?
>> >>> If the problem is caused by a profile load or unload error,
>> >>> you will find an event saying so. In that case, install the
>> >>> UPHClean utility.
>> >>> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B2
>> >>> 86E6 D- 8912-4E18-B570-42470E2F3582
>> >>>
>> >>> If you *don't* get profile errors, then have a look at
>> >>> this:
>> >>>
>> >>> 324446 - Terminal Server and connected Terminal Services
>> >>> clients pause when a Terminal Services client logs on or
>> >>> logs off http://support.microsoft.com/?kbid=324446
>> >>>
>> >>> _________________________________________________________
>> >>> Vera Noest
>> >>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> >>> TS troubleshooting: http://ts.veranoest.net
>> >>> ___ please respond in newsgroup, NOT by private email ___
>> >>>
>> >>> =?Utf-8?B?bGF2YWdpcmw=?=
>> >>> <lavagirl@discussions.microsoft.com> wrote on 06 aug 2007
>> >>> in microsoft.public.windows.terminal_services:
>> >>>
>> >>> > Hi ... please help. I have a terminal server that
>> >>> > students log into for Microsoft applications. The
>> >>> > problem that I am running into is that all 25 of them log
>> >>> > in at the same time, and when they do, several of them
>> >>> > freeze and the TS stops responding. I have to end the
>> >>> > task and have them log in again. Does anyone have any
>> >>> > suggestions on this?
 
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