Security Update for IE7 WinXP KB950759 fails to install

[david331]

---> I, too, am having this problem. The last error in the log is
0x80070005 however, the WU website shows 0x8DDD0007.

---> From the end of the log:

***
2008-06-11 22:14:31:890 1220 64c Report REPORT EVENT:
{F1E8DA62-4B30-45B6-9C16-0D269642E225} 2008-06-11
22:14:26:890-0500 1 182 101 {B4D318F7-B6A2-4470-A051-1D20600AAD80} 106 80070005 WindowsUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070005: Cumulative Security Update for Internet Explorer 7 for
Windows XP (KB950759).
***

Virus protection was turned off during install I use a hardware firewall.

---> What I've tried:
1 -- I tried using the AU Reset tool from Sheenan Stanley
(http://www.microsoft.com/communitie...date&mid=38beac09-b7f4-45ee-9c47-5c28fd2b974e).
After running his tool, I went back to the WU website & went through the DL
& installation of 950759 again. It asked me to reboot, which I did. After
reboot, the yellow shield is still in the systray


2 -- Tried following the troubleshooting steps offered on the WU website.

3 -- I have tried calling the PCSAFETY number for different WU issues in the
past (different computer), and the person's thick accent coupled w/ the
excessive background noise made it impossible to understand the tech.


---> I think this is the part of the log where it begins the 950759 update...

***
2008-06-11 22:12:38:031 1220 64c DnldMgr *************
2008-06-11 22:12:38:031 1220 64c DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = WindowsUpdate]
2008-06-11 22:12:38:031 1220 64c DnldMgr *********
2008-06-11 22:12:38:031 1220 64c DnldMgr * Call ID =
{DE35BA07-28D1-4E84-BBE9-478B4E14EE3D}
2008-06-11 22:12:38:031 1220 64c DnldMgr * Priority = 3, Interactive = 1,
Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-06-11 22:12:38:031 1220 64c DnldMgr * Updates to download = 1
2008-06-11 22:12:38:031 1220 64c Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows XP (KB950759)
2008-06-11 22:12:38:031 1220 64c Agent * UpdateId =
{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106
2008-06-11 22:12:38:031 1220 64c Agent * Bundles 1 updates:
2008-06-11 22:12:38:031 1220 64c Agent *
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:12:38:062 1220 64c DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:12:38:062 1220 64c DnldMgr * Queueing update for download
handler request generation.
2008-06-11 22:12:38:062 1220 64c DnldMgr Generating download request for
update {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:12:39:125 1220 64c Handler Windows Patch download for UpdateId
= {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}: selected action is download
full-file.
2008-06-11 22:12:39:125 1220 64c DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:12:39:578 1220 64c DnldMgr * BITS job initialized, JobId =
{F10242FF-051A-4531-9347-22E639983D64}
2008-06-11 22:12:39:671 1220 64c DnldMgr * Downloading from
http://www.download.windowsupdate.c..._b910626d4cdb552ffe41ce7a8a28419e14c2a607.exe
to
C:\WINDOWS\SoftwareDistribution\Download\87ff457a44289b1c3f0d1fa652bd7f66\IE7-WindowsXP-KB950759-x86-ENU.exe (full file).
2008-06-11 22:12:39:828 1220 64c Agent *********
2008-06-11 22:12:39:828 1220 64c Agent ** END ** Agent: Downloading
updates [CallerId = WindowsUpdate]
2008-06-11 22:12:39:828 1220 64c Agent *************
2008-06-11 22:13:49:750 1220 824 DnldMgr BITS job
{F10242FF-051A-4531-9347-22E639983D64} completed successfully
2008-06-11 22:13:50:218 1220 824 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\Download\87ff457a44289b1c3f0d1fa652bd7f66\IE7-WindowsXP-KB950759-x86-ENU.exe:
2008-06-11 22:13:50:296 1220 824 Misc Microsoft signed: Yes
2008-06-11 22:13:50:296 1220 824 DnldMgr Download job bytes total = 0,
bytes transferred = 8914472
2008-06-11 22:13:50:296 1220 824 DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:13:50:296 1220 824 DnldMgr * Queueing update for download
handler request generation.
2008-06-11 22:13:50:296 1220 824 DnldMgr Generating download request for
update {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:13:51:343 1220 824 Handler Windows Patch download for UpdateId
= {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}: selected action is download
full-file.
2008-06-11 22:13:55:671 1220 824 DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:13:55:671 1220 824 DnldMgr * All files for update were
already downloaded and are valid.
2008-06-11 22:13:55:687 3072 b14 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = WindowsUpdate]
2008-06-11 22:13:55:687 3072 b14 COMAPI - Download call complete
(succeeded = 1, succeeded with errors = 0, failed = 0, unaccounted = 0)
2008-06-11 22:13:55:687 3072 b14 COMAPI ---------
2008-06-11 22:13:55:687 3072 b14 COMAPI -- END -- COMAPI: Download
[ClientId = WindowsUpdate]
2008-06-11 22:13:55:687 3072 b14 COMAPI -------------
2008-06-11 22:13:56:250 3072 c2c COMAPI -------------
2008-06-11 22:13:56:250 3072 c2c COMAPI -- START -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:13:56:250 3072 c2c COMAPI ---------
2008-06-11 22:13:56:250 3072 c2c COMAPI - Allow source prompts: Yes
Forced: No Force quiet: No
2008-06-11 22:13:56:250 3072 c2c COMAPI - Updates in request: 1
2008-06-11 22:13:56:250 3072 c2c COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-06-11 22:13:56:250 3072 c2c COMAPI - Updates to install = 1
2008-06-11 22:13:56:250 3072 c2c COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:13:56:250 1220 9f4 Agent *************
2008-06-11 22:13:56:250 1220 9f4 Agent ** START ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-06-11 22:13:56:250 1220 9f4 Agent *********
2008-06-11 22:13:56:250 1220 9f4 Agent * Updates to install = 1
2008-06-11 22:13:56:250 1220 9f4 Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows XP (KB950759)
2008-06-11 22:13:56:250 1220 9f4 Agent * UpdateId =
{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106
2008-06-11 22:13:56:250 1220 9f4 Agent * Bundles 1 updates:
2008-06-11 22:13:56:250 1220 9f4 Agent *
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:13:57:218 1220 9f4 Handler Attempting to create remote handler
process as HEPBURN\Barbara M. Hepburn in session 0
2008-06-11 22:13:57:421 1220 9f4 DnldMgr Preparing update for install,
updateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105.
2008-06-11 22:13:57:421 3916 f64 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2008-06-11 22:13:57:421 3916 f64 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-06-11 22:13:57:421 3916 f64 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-06-11 22:13:57:421 3916 f64 Handler :::::::::::::
2008-06-11 22:13:57:421 3916 f64 Handler :: START :: Handler: Windows Patch
Install
2008-06-11 22:13:57:421 3916 f64 Handler :::::::::
2008-06-11 22:13:57:421 3916 f64 Handler : Updates to install = 1
2008-06-11 22:13:57:421 3916 f64 Handler : Installing update
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:13:57:421 3916 f68 Handler Installing with parameters=-q -z
-er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\f4bbe93413da6448b38093eb5244141e.
2008-06-11 22:14:00:671 1220 64c Report REPORT EVENT:
{94B6E71D-7DDB-46A6-B78A-5C0146997829} 2008-06-11
22:13:55:671-0500 1 162 101 {B4D318F7-B6A2-4470-A051-1D20600AAD80} 106 0 WindowsUpdate Success Content Download Download succeeded.
2008-06-11 22:14:26:890 3916 f68 Handler Install completed with 0x80070005.
2008-06-11 22:14:26:890 3916 f64 Handler FATAL: UH: 0x80070005:
InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
2008-06-11 22:14:26:890 3916 f64 Handler : WARNING: Install completed:
result type = 0x0, installer error = True, error = 0x80070005, disabled until
reboot = Yes, reboot required = No
2008-06-11 22:14:26:890 3916 f64 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2008-06-11 22:14:26:890 3916 f64 Handler :::::::::
2008-06-11 22:14:26:890 3916 f64 Handler :: END :: Handler: Windows Patch
Install
2008-06-11 22:14:26:890 3916 f64 Handler :::::::::::::
2008-06-11 22:14:26:906 1220 9f4 Agent *********
2008-06-11 22:14:26:906 1220 9f4 Agent ** END ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-06-11 22:14:26:906 1220 9f4 Agent *************
2008-06-11 22:14:26:906 1220 1cc AU AU setting pending client directive to
'Reboot Pending'
2008-06-11 22:14:26:906 1220 1cc AU Triggering Offline detection
(non-interactive)
2008-06-11 22:14:26:906 3072 fb4 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:14:26:906 3072 fb4 COMAPI - Install call complete (succeeded
= 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2008-06-11 22:14:26:906 3072 fb4 COMAPI - Reboot required = Yes
2008-06-11 22:14:26:906 3072 fb4 COMAPI - WARNING: Exit code = 0x00000000
Call error code = 0x80240022
2008-06-11 22:14:26:906 3072 fb4 COMAPI ---------
2008-06-11 22:14:26:906 3072 fb4 COMAPI -- END -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:14:26:906 3072 fb4 COMAPI -------------
2008-06-11 22:14:26:906 1220 1cc AU #############
2008-06-11 22:14:26:906 1220 1cc AU ## START ## AU: Search for updates
2008-06-11 22:14:26:906 1220 1cc AU #########
2008-06-11 22:14:26:906 1220 1cc AU <<## SUBMITTED ## AU: Search for updates
[CallId = {27EA0F60-4661-4767-BB7F-65AA6BA03B9B}]
2008-06-11 22:14:26:921 1220 64c Agent *************
2008-06-11 22:14:26:921 1220 64c Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-06-11 22:14:26:921 1220 64c Agent *********
2008-06-11 22:14:26:921 1220 64c Agent * Online = No Ignore download
priority = No
2008-06-11 22:14:26:921 1220 64c Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-06-11 22:14:26:921 1220 64c Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-06-11 22:14:28:218 1220 64c Agent Handler for update
{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106 is not active. Not returning it.
2008-06-11 22:14:28:218 1220 64c Agent * Found 0 updates and 12 categories
in search evaluated appl. rules of 198 out of 291 deployed entities
2008-06-11 22:14:28:218 1220 64c Agent *********
2008-06-11 22:14:28:218 1220 64c Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-06-11 22:14:28:218 1220 64c Agent *************
2008-06-11 22:14:28:218 1220 60c AU >>## RESUMED ## AU: Search for updates
[CallId = {27EA0F60-4661-4767-BB7F-65AA6BA03B9B}]
2008-06-11 22:14:28:218 1220 60c AU # 0 updates detected
2008-06-11 22:14:28:218 1220 60c AU #########
2008-06-11 22:14:28:218 1220 60c AU ## END ## AU: Search for updates
[CallId = {27EA0F60-4661-4767-BB7F-65AA6BA03B9B}]
2008-06-11 22:14:28:218 1220 60c AU #############
2008-06-11 22:14:28:218 1220 60c AU Setting AU scheduled install time to
2008-06-12 08:00:00
2008-06-11 22:14:31:890 1220 64c Report REPORT EVENT:
{F1E8DA62-4B30-45B6-9C16-0D269642E225} 2008-06-11
22:14:26:890-0500 1 182 101 {B4D318F7-B6A2-4470-A051-1D20600AAD80} 106 80070005 WindowsUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070005: Cumulative Security Update for Internet Explorer 7 for
Windows XP (KB950759).
2008-06-11 22:14:41:921 1220 1cc AU Launched new AU client for directive
'Reboot Pending', session id = 0x0
2008-06-11 22:14:41:968 3140 c48 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2008-06-11 22:14:41:968 3140 c48 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-06-11 22:14:41:968 3140 c48 AUClnt Launched Client UI process
2008-06-11 22:14:42:296 3140 c48 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2008-06-11 22:14:42:296 3140 c48 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-06-11 22:14:42:296 3140 c48 Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2008-06-11 22:14:42:296 3140 c48 CltUI AU client got new directive = 'Reboot
Pending', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return =
0x00000000
***

"PA Bear [MS MVP]" wrote:

> [X-post to Windows Update newsgroup]
>
> Was IE7 installed before or after WinXP SP3 was installed?
>
> What does WindowsUpdate.log have to say about the failure to install?
>
> How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
> Compare errors to those listed here:
> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and Support
> link in left pane > Solve problems on your own.
>
> ================================
>
> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
> attempting to install the update(s). If you disable the third-party
> firewall, make certain that you enable the Windows Firewall!
>
> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/kb/906602
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/default.aspx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB950759).
>
> LOOK! => If your problem relates to a Cumulative Security Update for IE,
> call the above number and ask to be transferred to the Consumer IE7 queue
> (which is 47830).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin DTS-L.net
>
>
> ju.c wrote:
> > "Cumulative Security Update for Internet Explorer 7 for Windows XP
> > (KB950759)" installation fails on XP Pro SP3. Automatic Updates was the
> > first try, after that failed I downloaded the file from Microsoft
> > Downloads. That too failed, so I tried the Microsoft Update Site. Same
> > thing - fails. It seems to do a precondition check and something tells it
> > to stop installing. Not anti-malware software, system fully updated and
> > working perfectly. Any ideas or sympathy?
>
>

 

[PA Bear [MS MVP]]

Please begin a new thread about /your/ problem, David.

For reference ONLY!...

See:

http://groups.google.com/group/microsoft.public.windowsupdate/msg/daeb76947f06b051

http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=53&ln=en

http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=29&ln=en
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


david331 wrote:
> ---> I, too, am having this problem. The last error in the log is
> 0x80070005 however, the WU website shows 0x8DDD0007.
<snip>

 

[cbittraining]

The following corrected the issue following SP3 install:
Method 1: Register the Wups2.dll file in Windows
To register the Wups2.dll file in Windows, follow these steps:1. Stop
the Automatic Updates service. To do this, follow these steps:a. Click
Start, click Run, type cmd, and then click OK.
b. At the command prompt, type the following command, and then press
ENTER:
net stop wuauserv

2. Register the Wups2.dll file. To do this, follow these steps:a. At
the command prompt, type the following command, and then press ENTER:
regsvr32 %windir%\system32\wups2.dll
Note For a computer that is running Windows XP Professional x64
Edition, type the following command, and then press ENTER:
regsvr32 %windir%\syswow64\wups2.dll
b. Click OK on each verification message that you receive.

3. Start the Automatic Updates service. To do this, type the following
command at the command prompt, and then press ENTER:
net start wuauserv
4. Exit the command prompt. To do this type exit, and then press ENTER.


--
cbittraining
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