Re: Windows Defender Defenition 1.35.716.0 failed to install.

[PA Bear [MS MVP]]

[Crossposted to Windows Update, WinXP General, and Security newsgroups]

I have reproduced this problem (error 0x80070643). Users may encounter this
problem when updating Defender via Automatic Update, Windows Update, or from
within Defender (Check for updates function).

NB: Defender will NOT be happy and its "Alert!" icon will continue to appear
in Notification Area until an update is successfully installed. This does
NOT mean that Defender is not working/protecting your machine.

I have alerted MS and the Defender team to this apparent bug via private
channels.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Serge wrote:
> Automatic update set to: Notify me but don't automatically download and
> install them. It downloads ok.
>
> It failed to installed no error code.
>
> I tried to download it manually.
>
> The window showed:
>
> Initializing Installation
> Download
> Not Installed
>
> As it keeps being reoffered, I now have it as a hidden update.
>
> Serge

 

[John Navas]

On Tue, 24 Jun 2008 18:27:25 -0400, "PA Bear [MS MVP]"
<PABearMVP@gmail.com> wrote in <OUB#ank1IHA.5472@TK2MSFTNGP06.phx.gbl>:

>[Crossposted to Windows Update, WinXP General, and Security newsgroups]
>
>I have reproduced this problem (error 0x80070643). Users may encounter this
>problem when updating Defender via Automatic Update, Windows Update, or from
>within Defender (Check for updates function).
>
>NB: Defender will NOT be happy and its "Alert!" icon will continue to appear
>in Notification Area until an update is successfully installed. This does
>NOT mean that Defender is not working/protecting your machine.

Not necessarily: I uninstalled and reinstalled Windows Defender in an
attempt to fix the problem, and it's now stuck at Definition version
1.0.0.0 2006/01/25, so my machine isn't terribly well protected.

>I have alerted MS and the Defender team to this apparent bug via private
>channels.

I'm frankly stunned that this could get released with such a clear
problem, and that Windows Security Support still doesn't know about it
(as of my call 2 hours ago).

--
Best regards,
John Navas <http:/navasgroup.com>

 

[John Navas]

INFO: Windows Defender definition update 1.35.716.0 fails to install

Antispyware definition version: 1.35.716.0
Antispyware definition created on: 2008-24-06 01:58:38 PST

This update will fail regardless of how you try to install it:
* Windows Defender direct update error 0x80070643
* Windows Update error 0x80508007
* Manual update from <http://support.microsoft.com/kb/923159/>
runs but does nothing

Problem reproduced by a many people on many machines.

--
Best regards,
John Navas <http:/navasgroup.com>

 

[John Navas]

Re: INFO: Windows Defender definition update 1.35.716.0 fails to install

On Tue, 24 Jun 2008 17:04:57 -0700, John Navas
<spamfilter1@navasgroup.com> wrote in
<4r2364tkrkkq260s0gpgfgpc1kcagobnil@4ax.com>:

>Antispyware definition version: 1.35.716.0
>Antispyware definition created on: 2008-24-06 01:58:38 PST
>
>This update will fail regardless of how you try to install it:
>* Windows Defender direct update error 0x80070643
>* Windows Update error 0x80508007
>* Manual update from <http://support.microsoft.com/kb/923159/>
> runs but does nothing
>
>Problem reproduced by a many people on many machines.

This problem also seems to be affecting Windows Live OneCare Safety
Scanner <http://onecare.live.com/site/en-au/default.htm?mkt=en-au> --
Protection Scan fails with ErrorID 0x04500816, ResultID=0x8007000e.
(Other functions still work properly.)

--
Best regards,
John Navas <http:/navasgroup.com>

 

[John Navas]

Re: INFO: Windows Defender definition update 1.35.716.0 fails to install

On Tue, 24 Jun 2008 18:31:47 -0700, John Navas
<spamfilter1@navasgroup.com> wrote in
<cl7364lvn5233jgraj3n6pqbqvja85rbkn@4ax.com>:

>On Tue, 24 Jun 2008 17:04:57 -0700, John Navas
><spamfilter1@navasgroup.com> wrote in
><4r2364tkrkkq260s0gpgfgpc1kcagobnil@4ax.com>:
>
>>Antispyware definition version: 1.35.716.0
>>Antispyware definition created on: 2008-24-06 01:58:38 PST
>>
>>This update will fail regardless of how you try to install it:
>>* Windows Defender direct update error 0x80070643
>>* Windows Update error 0x80508007
>>* Manual update from <http://support.microsoft.com/kb/923159/>
>> runs but does nothing
>>
>>Problem reproduced by a many people on many machines.
>
>This problem also seems to be affecting Windows Live OneCare Safety
>Scanner <http://onecare.live.com/site/en-au/default.htm?mkt=en-au> --
>Protection Scan fails with ErrorID 0x04500816, ResultID=0x8007000e.
>(Other functions still work properly.)

Manual update from <http://support.microsoft.com/kb/923159/> of
Antispyware definition version: 1.35.724.0
Antispyware definition created on: 2008-24-06 07:28:54 PST
also runs but does nothing.

--
Best regards,
John Navas <http:/navasgroup.com>

 

[John Navas]

Re: INFO: Windows Defender definition update 1.35.716.0 fails to install

On Tue, 24 Jun 2008 21:13:14 -0700, John Navas
<spamfilter1@navasgroup.com> wrote in
<leh3649ohorj5963b97rsr7hokgbsbpdr4@4ax.com>:

>On Tue, 24 Jun 2008 18:31:47 -0700, John Navas
><spamfilter1@navasgroup.com> wrote in
><cl7364lvn5233jgraj3n6pqbqvja85rbkn@4ax.com>:
>
>>On Tue, 24 Jun 2008 17:04:57 -0700, John Navas
>><spamfilter1@navasgroup.com> wrote in
>><4r2364tkrkkq260s0gpgfgpc1kcagobnil@4ax.com>:
>>
>>>Antispyware definition version: 1.35.716.0
>>>Antispyware definition created on: 2008-24-06 01:58:38 PST
>>>
>>>This update will fail regardless of how you try to install it:
>>>* Windows Defender direct update error 0x80070643
>>>* Windows Update error 0x80508007
>>>* Manual update from <http://support.microsoft.com/kb/923159/>
>>> runs but does nothing
>>>
>>>Problem reproduced by a many people on many machines.
>>
>>This problem also seems to be affecting Windows Live OneCare Safety
>>Scanner <http://onecare.live.com/site/en-au/default.htm?mkt=en-au> --
>>Protection Scan fails with ErrorID 0x04500816, ResultID=0x8007000e.
>>(Other functions still work properly.)
>
>Manual update from <http://support.microsoft.com/kb/923159/> of
> Antispyware definition version: 1.35.724.0
> Antispyware definition created on: 2008-24-06 07:28:54 PST
>also runs but does nothing.

Antispyware definition version: 1.35.716.0
has now been removed both from Windows Update and from Windows Defender
Update.

<http://www.microsoft.com/security/portal/ADL.aspx> now shows
Antispyware definition version: 1.35.744.0
Antispyware definition created on: 2008-24-06 17:09:04 PST
and DOES install correctly. (As of this writing that's only the link
"32 bit Definitions" on the LEFT side of the page -- the link on the
right side of the page under "Latest Definition Updates" is actually
still 1.35.724.0, which does NOT install.)

Protection Scan of Windows Live OneCare Safety Scanner
<http://onecare.live.com/site/en-au/default.htm?mkt=en-au>
now works properly again.

--
Best regards,
John Navas <http:/navasgroup.com>

 

[PA Bear [MS MVP]]

Re: Windows Defender definition update 1.35.716.0 fails to install

Thanks, we know:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/855fa79450758825

John Navas wrote:
> Antispyware definition version: 1.35.716.0
> Antispyware definition created on: 2008-24-06 01:58:38 PST
>
> This update will fail regardless of how you try to install it:
> * Windows Defender direct update error 0x80070643
> * Windows Update error 0x80508007
> * Manual update from <http://support.microsoft.com/kb/923159/>
> runs but does nothing
>
> Problem reproduced by a many people on many machines.

 

[PA Bear [MS MVP]]

We saw your first post. Why did you uninstall/reinstall Defender? Of
course *you* aren't fully protected now. I frankly stunned that you did
that.
--
~PA Bear

John Navas wrote:
> On Tue, 24 Jun 2008 18:27:25 -0400, "PA Bear [MS MVP]"
> <PABearMVP@gmail.com> wrote in <OUB#ank1IHA.5472@TK2MSFTNGP06.phx.gbl>:
>
>> [Crossposted to Windows Update, WinXP General, and Security newsgroups]
>>
>> I have reproduced this problem (error 0x80070643). Users may encounter
>> this problem when updating Defender via Automatic Update, Windows Update,
>> or from within Defender (Check for updates function).
>>
>> NB: Defender will NOT be happy and its "Alert!" icon will continue to
>> appear in Notification Area until an update is successfully installed.
>> This does NOT mean that Defender is not working/protecting your machine.
>
> Not necessarily: I uninstalled and reinstalled Windows Defender in an
> attempt to fix the problem, and it's now stuck at Definition version
> 1.0.0.0 2006/01/25, so my machine isn't terribly well protected.
>
>> I have alerted MS and the Defender team to this apparent bug via private
>> channels.
>
> I'm frankly stunned that this could get released with such a clear
> problem, and that Windows Security Support still doesn't know about it
> (as of my call 2 hours ago).

 

[John Navas]

Re: INFO: Windows Defender definition update 1.35.716.0 fails to install

On Tue, 24 Jun 2008 21:31:49 -0700, John Navas
<spamfilter1@navasgroup.com> wrote in
<coh3649v6u7un9dighd1h9jus756bcred1@4ax.com>:

>On Tue, 24 Jun 2008 21:13:14 -0700, John Navas
><spamfilter1@navasgroup.com> wrote in
><leh3649ohorj5963b97rsr7hokgbsbpdr4@4ax.com>:
>
>>On Tue, 24 Jun 2008 18:31:47 -0700, John Navas
>><spamfilter1@navasgroup.com> wrote in
>><cl7364lvn5233jgraj3n6pqbqvja85rbkn@4ax.com>:
>>
>>>On Tue, 24 Jun 2008 17:04:57 -0700, John Navas
>>><spamfilter1@navasgroup.com> wrote in
>>><4r2364tkrkkq260s0gpgfgpc1kcagobnil@4ax.com>:
>>>
>>>>Antispyware definition version: 1.35.716.0
>>>>Antispyware definition created on: 2008-24-06 01:58:38 PST
>>>>
>>>>This update will fail regardless of how you try to install it:
>>>>* Windows Defender direct update error 0x80070643
>>>>* Windows Update error 0x80508007
>>>>* Manual update from <http://support.microsoft.com/kb/923159/>
>>>> runs but does nothing
>>>>
>>>>Problem reproduced by a many people on many machines.
>>>
>>>This problem also seems to be affecting Windows Live OneCare Safety
>>>Scanner <http://onecare.live.com/site/en-au/default.htm?mkt=en-au> --
>>>Protection Scan fails with ErrorID 0x04500816, ResultID=0x8007000e.
>>>(Other functions still work properly.)
>>
>>Manual update from <http://support.microsoft.com/kb/923159/> of
>> Antispyware definition version: 1.35.724.0
>> Antispyware definition created on: 2008-24-06 07:28:54 PST
>>also runs but does nothing.
>
>Antispyware definition version: 1.35.716.0
>has now been removed both from Windows Update and from Windows Defender
>Update.
>
><http://www.microsoft.com/security/portal/ADL.aspx> now shows
> Antispyware definition version: 1.35.744.0
> Antispyware definition created on: 2008-24-06 17:09:04 PST
>and DOES install correctly. (As of this writing that's only the link
>"32 bit Definitions" on the LEFT side of the page -- the link on the
>right side of the page under "Latest Definition Updates" is actually
>still 1.35.724.0, which does NOT install.)
>
>Protection Scan of Windows Live OneCare Safety Scanner
><http://onecare.live.com/site/en-au/default.htm?mkt=en-au>
>now works properly again.

As of this writing, the Definition version on
<http://www.microsoft.com/security/portal/ADL.aspx> varies between
1.35.724.0 (doesn't work) and 1.35.744.0 (does work), probably because
all load balancing servers haven't yet been updated to the later
corrected version, so be sure to check the version before downloading.

--
Best regards,
John Navas <http:/navasgroup.com>

 

[John Navas]

On Wed, 25 Jun 2008 00:36:33 -0400, "PA Bear [MS MVP]"
<PABearMVP@gmail.com> wrote in <eQ8hy2n1IHA.4704@TK2MSFTNGP05.phx.gbl>:

>We saw your first post.

OK.

>Why did you uninstall/reinstall Defender?

To try to correct the definition update problem (of course).

>Of
>course *you* aren't fully protected now.

Actually I am, because I first installed the last working version, and
have now installed the new corrected version from the Windows Protection
Center.

>I frankly stunned that you did
>that.

I'm frankly stunned that you wouldn't see that as a reasonable and
normal thing to try. )

--
Best regards,
John Navas <http:/navasgroup.com>

 

[John Navas]

Re: Windows Defender definition update 1.35.716.0 fails to install

You apparently didn't know the full extent of the problem, but you're
welcome nonetheless. )

On Wed, 25 Jun 2008 00:31:55 -0400, "PA Bear [MS MVP]"
<PABearMVP@gmail.com> wrote in <OdiDy2n1IHA.4704@TK2MSFTNGP05.phx.gbl>:

>Thanks, we know:
>http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/855fa79450758825
>
>John Navas wrote:
>> Antispyware definition version: 1.35.716.0
>> Antispyware definition created on: 2008-24-06 01:58:38 PST
>>
>> This update will fail regardless of how you try to install it:
>> * Windows Defender direct update error 0x80070643
>> * Windows Update error 0x80508007
>> * Manual update from <http://support.microsoft.com/kb/923159/>
>> runs but does nothing
>>
>> Problem reproduced by a many people on many machines.

--
Best regards,
John Navas <http:/navasgroup.com>

 

[PA Bear [MS MVP]]

Re: Windows Defender definition update 1.35.716.0 fails to install

The full extent of the problem wasn't evident 8-9 hours ago.

John Navas wrote:
> You apparently didn't know the full extent of the problem, but you're
> welcome nonetheless. )
>
> On Wed, 25 Jun 2008 00:31:55 -0400, "PA Bear [MS MVP]"
> <PABearMVP@gmail.com> wrote in <OdiDy2n1IHA.4704@TK2MSFTNGP05.phx.gbl>:
>
>> Thanks, we know:
>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/855fa79450758825
>>
>> John Navas wrote:
>>> Antispyware definition version: 1.35.716.0
>>> Antispyware definition created on: 2008-24-06 01:58:38 PST
>>>
>>> This update will fail regardless of how you try to install it:
>>> * Windows Defender direct update error 0x80070643
>>> * Windows Update error 0x80508007
>>> * Manual update from <http://support.microsoft.com/kb/923159/>
>>> runs but does nothing
>>>
>>> Problem reproduced by a many people on many machines.

 

[John Navas]

Re: Windows Defender definition update 1.35.716.0 fails to install

Actually it was.

On Wed, 25 Jun 2008 01:22:01 -0400, "PA Bear [MS MVP]"
<PABearMVP@gmail.com> wrote in <uH36iTo1IHA.6112@TK2MSFTNGP02.phx.gbl>:

>The full extent of the problem wasn't evident 8-9 hours ago.
>
>John Navas wrote:
>> You apparently didn't know the full extent of the problem, but you're
>> welcome nonetheless. )
>>
>> On Wed, 25 Jun 2008 00:31:55 -0400, "PA Bear [MS MVP]"
>> <PABearMVP@gmail.com> wrote in <OdiDy2n1IHA.4704@TK2MSFTNGP05.phx.gbl>:
>>
>>> Thanks, we know:
>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/855fa79450758825
>>>
>>> John Navas wrote:
>>>> Antispyware definition version: 1.35.716.0
>>>> Antispyware definition created on: 2008-24-06 01:58:38 PST
>>>>
>>>> This update will fail regardless of how you try to install it:
>>>> * Windows Defender direct update error 0x80070643
>>>> * Windows Update error 0x80508007
>>>> * Manual update from <http://support.microsoft.com/kb/923159/>
>>>> runs but does nothing
>>>>
>>>> Problem reproduced by a many people on many machines.

--
Best regards,
John Navas <http:/navasgroup.com>

 

[PA Bear [MS MVP]]

Re: Windows Defender definition update 1.35.716.0 fails to install

Quoting you: "Matter of opinion."

John Navas wrote:
> Actually it was.
>
> On Wed, 25 Jun 2008 01:22:01 -0400, "PA Bear [MS MVP]"
> <PABearMVP@gmail.com> wrote in <uH36iTo1IHA.6112@TK2MSFTNGP02.phx.gbl>:
>
>> The full extent of the problem wasn't evident 8-9 hours ago.
>>
>> John Navas wrote:
>>> You apparently didn't know the full extent of the problem, but you're
>>> welcome nonetheless. )
>>>
>>> On Wed, 25 Jun 2008 00:31:55 -0400, "PA Bear [MS MVP]"
>>> <PABearMVP@gmail.com> wrote in <OdiDy2n1IHA.4704@TK2MSFTNGP05.phx.gbl>:
>>>
>>>> Thanks, we know:
>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/855fa79450758825
>>>>
>>>> John Navas wrote:
>>>>> Antispyware definition version: 1.35.716.0
>>>>> Antispyware definition created on: 2008-24-06 01:58:38 PST
>>>>>
>>>>> This update will fail regardless of how you try to install it:
>>>>> * Windows Defender direct update error 0x80070643
>>>>> * Windows Update error 0x80508007
>>>>> * Manual update from <http://support.microsoft.com/kb/923159/>
>>>>> runs but does nothing
>>>>>
>>>>> Problem reproduced by a many people on many machines.

 

[John Navas]

Re: Windows Defender definition update 1.35.716.0 fails to install

Indeed.

Any particular reason why you've got your back up about this?
Are you just jealous whenever someone else posts info and answers?
Or ... ?

On Wed, 25 Jun 2008 12:27:14 -0400, "PA Bear [MS MVP]"
<PABearMVP@gmail.com> wrote in <OjSOPDu1IHA.5944@TK2MSFTNGP04.phx.gbl>:

>Quoting you: "Matter of opinion."
>
>John Navas wrote:
>> Actually it was.
>>
>> On Wed, 25 Jun 2008 01:22:01 -0400, "PA Bear [MS MVP]"
>> <PABearMVP@gmail.com> wrote in <uH36iTo1IHA.6112@TK2MSFTNGP02.phx.gbl>:
>>
>>> The full extent of the problem wasn't evident 8-9 hours ago.
>>>
>>> John Navas wrote:
>>>> You apparently didn't know the full extent of the problem, but you're
>>>> welcome nonetheless. )
>>>>
>>>> On Wed, 25 Jun 2008 00:31:55 -0400, "PA Bear [MS MVP]"
>>>> <PABearMVP@gmail.com> wrote in <OdiDy2n1IHA.4704@TK2MSFTNGP05.phx.gbl>:
>>>>
>>>>> Thanks, we know:
>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/855fa79450758825
>>>>>
>>>>> John Navas wrote:
>>>>>> Antispyware definition version: 1.35.716.0
>>>>>> Antispyware definition created on: 2008-24-06 01:58:38 PST
>>>>>>
>>>>>> This update will fail regardless of how you try to install it:
>>>>>> * Windows Defender direct update error 0x80070643
>>>>>> * Windows Update error 0x80508007
>>>>>> * Manual update from <http://support.microsoft.com/kb/923159/>
>>>>>> runs but does nothing
>>>>>>
>>>>>> Problem reproduced by a many people on many machines.

--
Best regards,
John Navas <http:/navasgroup.com>