Word 2000

[bagger]

8 year old system with ME IE 6sp1, all of a sudden unable to open word docs,
no error msg, just hour glass timing, have to reboot to use other apps.
Seems to me I had this problem a long time ago, but can't remember the
solution.
tia

 

[Mart]

Not necessarily, but maybe :-

Sounds like you *may* have a damaged 'normal.dot' template. One of the most
common problems with Word not opening is due to a faulty (corrupted)
'normal.dot' template. You could try renaming/deleting the 'normal.dot'
template (Don't worry, a new one will be generated, if successful)

Take a look at the MS Knowledge Base article :-
"WD2000: Invalid Page Fault When Normal.dot Is a Document"
http://support.microsoft.com/default.aspx?scid=kben-us211541

Otherwise, you could try posting to one of the Word newsgroups

Best of luck

Mart



"bagger" <bagger@discussions.microsoft.com> wrote in message
news:C50273D4-1F80-4463-8745-F22B97E9A471@microsoft.com...
>8 year old system with ME IE 6sp1, all of a sudden unable to open word
>docs,
> no error msg, just hour glass timing, have to reboot to use other apps.
> Seems to me I had this problem a long time ago, but can't remember the
> solution.
> tia

 

[bagger]

Tnks Mart, that was the problem, just renaming 'normal.dot' , fine now.

"Mart" wrote:

> Not necessarily, but maybe :-
>
> Sounds like you *may* have a damaged 'normal.dot' template. One of the most
> common problems with Word not opening is due to a faulty (corrupted)
> 'normal.dot' template. You could try renaming/deleting the 'normal.dot'
> template (Don't worry, a new one will be generated, if successful)
>
> Take a look at the MS Knowledge Base article :-
> "WD2000: Invalid Page Fault When Normal.dot Is a Document"
> http://support.microsoft.com/default.aspx?scid=kben-us211541
>
> Otherwise, you could try posting to one of the Word newsgroups
>
> Best of luck
>
> Mart
>
>
>
> "bagger" <bagger@discussions.microsoft.com> wrote in message
> news:C50273D4-1F80-4463-8745-F22B97E9A471@microsoft.com...
> >8 year old system with ME IE 6sp1, all of a sudden unable to open word
> >docs,
> > no error msg, just hour glass timing, have to reboot to use other apps.
> > Seems to me I had this problem a long time ago, but can't remember the
> > solution.
> > tia
>
>
>

 

[Mart]

You're welcome bagger, it usually does the trick, You can/should delete the
old one - Oh! and thanks for the feedback.

Mart


"bagger" <bagger@discussions.microsoft.com> wrote in message
news:99EF6EDA-F5F0-4EBA-A234-C36C7DDE763F@microsoft.com...
> Tnks Mart, that was the problem, just renaming 'normal.dot' , fine now.
>
> "Mart" wrote:
>
>> Not necessarily, but maybe :-
>>
>> Sounds like you *may* have a damaged 'normal.dot' template. One of the
>> most
>> common problems with Word not opening is due to a faulty (corrupted)
>> 'normal.dot' template. You could try renaming/deleting the 'normal.dot'
>> template (Don't worry, a new one will be generated, if successful)
>>
>> Take a look at the MS Knowledge Base article :-
>> "WD2000: Invalid Page Fault When Normal.dot Is a Document"
>> http://support.microsoft.com/default.aspx?scid=kben-us211541
>>
>> Otherwise, you could try posting to one of the Word newsgroups
>>
>> Best of luck
>>
>> Mart
>>
>>
>>
>> "bagger" <bagger@discussions.microsoft.com> wrote in message
>> news:C50273D4-1F80-4463-8745-F22B97E9A471@microsoft.com...
>> >8 year old system with ME IE 6sp1, all of a sudden unable to open word
>> >docs,
>> > no error msg, just hour glass timing, have to reboot to use other apps.
>> > Seems to me I had this problem a long time ago, but can't remember the
>> > solution.
>> > tia
>>
>>
>>