IE 6 fails to start (wants to send error report)

[Some Guy]

On the system in question (win-98se, fully patched/updated - to the
extent that it can be) IE was well behaved. I was away for a few days
and a relative stayed at my house and was using the computer. At some
point IE got screwed up.

So right now when IE is launched, no IE window is created or started.
Instead, some sort of error window comes up that says "Microsoft
Internet Explorer has encounterd a problem and needs to close". There
is a checkbox to restart IE, along with a couple of buttons (send error
report, don't send report).

The details of the report contains the following selected info:

Error Signature:
AppName: iexplore.exe
modver: 4.72.3812.600
Appver: 6.0.2800.1106
Offset: 00001af2
ModName: shell32.dll
Exception Information:
Code: 0xc0000005
flags: 0x00000000

Is it correct that the problem here is the interaction between ie and
shell32?

Shell32.dll is version 4.72.3812.600, user32.dll and user.exe is version
4.10.2231.

Would a remedy be to install IE? Is that even possible?

PS: Firefox continues to function correctly, although I believe that
I'm seeing some strange behavior (such as the home, end, and arrow keys
don't always function in the URL entry box).

 

[Frank Saunders MS-MVP IE,OE/WM]

"Some Guy" <Some@Guy.com> wrote in message news:48678A95.FDC27174@Guy.com...
> On the system in question (win-98se, fully patched/updated - to the
> extent that it can be) IE was well behaved. I was away for a few days
> and a relative stayed at my house and was using the computer. At some
> point IE got screwed up.
>
> So right now when IE is launched, no IE window is created or started.
> Instead, some sort of error window comes up that says "Microsoft
> Internet Explorer has encounterd a problem and needs to close". There
> is a checkbox to restart IE, along with a couple of buttons (send error
> report, don't send report).
>
> The details of the report contains the following selected info:
>
> Error Signature:
> AppName: iexplore.exe
> modver: 4.72.3812.600
> Appver: 6.0.2800.1106
> Offset: 00001af2
> ModName: shell32.dll
> Exception Information:
> Code: 0xc0000005
> flags: 0x00000000
>
> Is it correct that the problem here is the interaction between ie and
> shell32?
>
> Shell32.dll is version 4.72.3812.600, user32.dll and user.exe is version
> 4.10.2231.
>
> Would a remedy be to install IE? Is that even possible?
>
> PS: Firefox continues to function correctly, although I believe that
> I'm seeing some strange behavior (such as the home, end, and arrow keys
> don't always function in the URL entry box).

This was answered in another newsgroup.

If you must post identical messages in more than one newsgroup please
crosspost, i.e. please place all of the newsgroups in the Newsgroup field of
one message, separated by commas. That way when someone reads the message
in one newsgroup it will be marked as read in all of them. In addition, an
answer posted in one newsgroup will generally show up in all of them.

This is usually not necessary since most of those who answer posts read
more than one newsgroup.

See http://www.blakjak.demon.co.uk/mul_crss.htm

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

 

[PCR]

Some Guy wrote:
| On the system in question (win-98se, fully patched/updated - to the
| extent that it can be) IE was well behaved. I was away for a few days
| and a relative stayed at my house and was using the computer. At some
| point IE got screwed up.
|
| So right now when IE is launched, no IE window is created or started.
| Instead, some sort of error window comes up that says "Microsoft
| Internet Explorer has encounterd a problem and needs to close". There
| is a checkbox to restart IE, along with a couple of buttons (send
| error report, don't send report).
|
| The details of the report contains the following selected info:
|
| Error Signature:
| AppName: iexplore.exe
| modver: 4.72.3812.600
| Appver: 6.0.2800.1106
| Offset: 00001af2
| ModName: shell32.dll
| Exception Information:
| Code: 0xc0000005
| flags: 0x00000000
|
| Is it correct that the problem here is the interaction between ie and
| shell32?

Something not mentioned in that error report likely is causing the
problem, maybe by causing the two files mentioned no longer to work well
together.

| Shell32.dll is version 4.72.3812.600, user32.dll and user.exe is
| version
| 4.10.2231.

Those are the right files-- I have the same ones! I've also crashed to
the MS Error Report Tool-- but it hasn't happened in quite a while!

| Would a remedy be to install IE? Is that even possible?

It may or may not be a remedy. It is possible. Maybe look through the
following article first. The suggested cure was not what worked for me,
though. Mine just eventually went away on its own.

........ Quote of something found using ..........
........ Google on "Code: 0xc0000005" ..........
........ of which there were about 182,000 .....
From: Lester on 07/22/2003
My friend had this problem. I spent a few hours over the last two days
but I finally found a fix.
What helped was the following from Microsoft:
* Microsoft Knowledge Base Article - 276393
Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer

The URL is
http://support.microsoft.com/default.aspx?scid=kben-usq276393

The article had several suggestions but what worked was to disable third
party extensions for IE.

Basically my friend had installed some third party program which had a
bug in it. That is, trying to access some area in memory it shouldn't be
(memory page fault).

So the short term fix is to do what the article says which is the
following:
1) Close all instances of Internet Explorer, click Start, point to
Settings,
and then click Control Panel.
2) Double-click Internet Options.
3) Click the Advanced tab.
4) Under Browsing, click to clear the Enable third-party browser
extensions (requires restart) check box.
5) Restart Internet Explorer.

Poof! No more page faults.

The permanent fix is to uninstall the "guilty" third party program.

I hope this helps!
........EOQ.............................

| PS: Firefox continues to function correctly, although I believe that
| I'm seeing some strange behavior (such as the home, end, and arrow
| keys don't always function in the URL entry box).

If that article is no cure, here is how to try the over-install of IE...

(1) "START, Run, MSInfo32, Tools menu, IE Repair Tool"

It produces a rather large "Fix IE Log.txt" in C:\Windows.
IE & E are basically one & the same. If this crashes, an
over-install of IE is indicated.
http://support.microsoft.com/?kbid=194177
Description of the Internet Explorer Repair Tool

(2) Over-install IE. Try first without, but I believe it will request an
internet connection. Perhaps it is best to let it connect, actually. If
you don't care to get this fancy, just skip to step (c).

(a) Turn off interfering programs. Use http://www.pcmag.com/ 's
"StartupCop" or "EndItAll2". Or "START, Run, MSConfig, Startup tab".
Note what is unchecked, if anything. Then, go to the General tab &
disable the entire Startup Group, by clicking "Selective.." & unchecking
"Load Startup...". Reboot.

(b) Perhaps, if you haven't got EndItAll2, then "Ctrl-Alt-Del" & end
task all but Explorer & Systray. If this goes badly, start again from
top, & skip it next time.

(c) "START, Find, F/F, IE6Setup.exe". Click it in the Find window.

NOTE: If you are IE5, then it's "IE5Setup.exe". If there
aremore than one (I have two each), click the one in
"C:\WINDOWS\Windows Update Setup Files" or
"C:\Windows Update Setup Files", as applicable.

(d) Re-enable the Startup Group. That will automatically check all
items. Go to the Startup tab & uncheck any noted in step (a). Reboot.

(e) Perhaps go to Windows Update, to see whether it now offers
criticals.


And here is the Google search...
http://www.google.com/search?hl=en&q=Code:+0xc0000005&btnG=Search
Google finds about 182,000 for "Code: 0xc0000005".


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
Should things get worse after this,
PCR
pcrrcp@netzero.net