J
Jack Gillis
Here is a problem that was posted over in Mozilla.Support.Firefox on June 24
entitled "FF3 Crashes on this Webpage." It has been thoroughly thrashed out
there but with no solution. I bring it here seeking a solution because
there seems to be a conflict between FF3 and Win XP. I am not the OP and I
hope by bringing it here I have not offended this NG or
Mozilla.Support.Firefox in any way.
Briefly, the problem is that this site http://www.ramonadisposal.com causes
a crash in Firefox and produces an error message saying,"Firefox has
encountered a problem an needs to close...." The error signature is:
AppName: firefox.exe
Appversion 1.9.0.3071 ModName ntdll.dll
ModVer 5.1.2600.5512
and seems to occur when Flash Player tries to show the large image in the
upper right corner of the site. The small image on the left displays
correctly.
Now for the specifics.
I have Firefox 3 installed on my Laptop and my desktop. Both are running XP
Home SP3 and Adobe Flash Player 9.0.124.0. The laptop renders the site just
fine but the desktop produces the error above. I installed Firefox on both
machines from my administrative account (MAIN). If I go to this site while
running as MAIN the error occurs. HOWEVER, if I switch to the guest account
or any other account including the Administrator, the site renders with no
problems. That seems very strange to me.
What I have done:
I have compared the Firefox prefs.js and user.js files on both machines and
they are identical.
I have used the FF Profile manager to run FF on the desktop with the
laptop's profile but the problem still exits.
I have deleted FF on the Desktop and installed it again. No luck
Running FF in the safe mode (firefox.exe -safemode) doesn't solve the
problem. Likewise, booting XP into safe mode doesn't either.
Will someone please give me some help on getting FF to display this site
correctly from my MAIN account on the desktop.
Thank you very much.
entitled "FF3 Crashes on this Webpage." It has been thoroughly thrashed out
there but with no solution. I bring it here seeking a solution because
there seems to be a conflict between FF3 and Win XP. I am not the OP and I
hope by bringing it here I have not offended this NG or
Mozilla.Support.Firefox in any way.
Briefly, the problem is that this site http://www.ramonadisposal.com causes
a crash in Firefox and produces an error message saying,"Firefox has
encountered a problem an needs to close...." The error signature is:
AppName: firefox.exe
Appversion 1.9.0.3071 ModName ntdll.dll
ModVer 5.1.2600.5512
and seems to occur when Flash Player tries to show the large image in the
upper right corner of the site. The small image on the left displays
correctly.
Now for the specifics.
I have Firefox 3 installed on my Laptop and my desktop. Both are running XP
Home SP3 and Adobe Flash Player 9.0.124.0. The laptop renders the site just
fine but the desktop produces the error above. I installed Firefox on both
machines from my administrative account (MAIN). If I go to this site while
running as MAIN the error occurs. HOWEVER, if I switch to the guest account
or any other account including the Administrator, the site renders with no
problems. That seems very strange to me.
What I have done:
I have compared the Firefox prefs.js and user.js files on both machines and
they are identical.
I have used the FF Profile manager to run FF on the desktop with the
laptop's profile but the problem still exits.
I have deleted FF on the Desktop and installed it again. No luck
Running FF in the safe mode (firefox.exe -safemode) doesn't solve the
problem. Likewise, booting XP into safe mode doesn't either.
Will someone please give me some help on getting FF to display this site
correctly from my MAIN account on the desktop.
Thank you very much.