Viewing Image Files is slow and choppy.

  • Thread starter Michelle Thorpe
  • Start date
M

Michelle Thorpe

Good afternoon,

I have a Proliant DL140 G3 server running Windows Server 2003 R2. The
machine has 2GB of RAM installed.

Users are noticing that viewing .tiff files and .pdf's is painfully slow and
choppy. Would a RAM upgrade fix this? We are using Adobe Acrobat 8 to view
..pdf's and we're using the Windows Picture and Fax Viewer to view .tiff
files. Our main concern is getting the .tiff's to be viewed faster. Any
information would be greatly appreciated!

Thanks very much!
- MT
 
J

Jeff Pitsch

More RAM will not fix the issue. This is a problem with terminal
services. 3rd party products like Citrix Presentation Server help
alleviate these types of issues.

Jeff Pitsch
Microsoft MVP - Terminal Server
Citrix Technology Professional
Provision Networks VIP

Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com

Michelle Thorpe wrote:
> Good afternoon,
>
> I have a Proliant DL140 G3 server running Windows Server 2003 R2. The
> machine has 2GB of RAM installed.
>
> Users are noticing that viewing .tiff files and .pdf's is painfully slow and
> choppy. Would a RAM upgrade fix this? We are using Adobe Acrobat 8 to view
> .pdf's and we're using the Windows Picture and Fax Viewer to view .tiff
> files. Our main concern is getting the .tiff's to be viewed faster. Any
> information would be greatly appreciated!
>
> Thanks very much!
> - MT
>
>
 
G

Gregg Kelyman

I am not so sure that it is simply "bad MS Terminal"
How big are the images?
How many users?
How fast is your network?
What is the network saturation?
How much RAM is being used by TS when you observe this behavior?
What are you using to run the terminal sessions, dedicated terminals
(neoware etc) old lousy workstations, newer workstations?

I run a TS with up to 20 connections at once, without choppy .tiffs or
pdfs, so a blanket statement to buy several thousand dollars worth of
software seems to be jumping the gun.

RAM may or may not be an issue, but there is a lot going on between
the TS and the client.

Gregg Kelyman, MCSE



On Wed, 08 Aug 2007 12:11:54 -0400, Jeff Pitsch
<Jeff@Jeffpitschconsulting.com> wrote:

>More RAM will not fix the issue. This is a problem with terminal
>services. 3rd party products like Citrix Presentation Server help
>alleviate these types of issues.
>
>Jeff Pitsch
>Microsoft MVP - Terminal Server
>Citrix Technology Professional
>Provision Networks VIP
>
>Forums not enough?
>Get support from the experts at your business
>http://jeffpitschconsulting.com
>
>Michelle Thorpe wrote:
>> Good afternoon,
>>
>> I have a Proliant DL140 G3 server running Windows Server 2003 R2. The
>> machine has 2GB of RAM installed.
>>
>> Users are noticing that viewing .tiff files and .pdf's is painfully slow and
>> choppy. Would a RAM upgrade fix this? We are using Adobe Acrobat 8 to view
>> .pdf's and we're using the Windows Picture and Fax Viewer to view .tiff
>> files. Our main concern is getting the .tiff's to be viewed faster. Any
>> information would be greatly appreciated!
>>
>> Thanks very much!
>> - MT
>>
>>
 
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