f10 not working/screensaver

[bobbi]

Hi i am having a major problem my computer crashed and it is telling me that
this computer has been deactivated please contact (dave) never herd of this
person before, or enter password which i do not have. it is some kind of
screen saver type virus i can not access desktop at all it stops right before
it gets to it with this screen saver i can do a system restore with f10
because it has been deactivated some how please help.

 

[Malke]

bobbi wrote:

> Hi i am having a major problem my computer crashed and it is telling me
> that this computer has been deactivated please contact (dave) never herd
> of this person before, or enter password which i do not have. it is some
> kind of screen saver type virus i can not access desktop at all it stops
> right before it gets to it with this screen saver i can do a system
> restore with f10 because it has been deactivated some how please help.

I understand that you are upset, but your post is extremely unclear. Please
post back with clarification:

1. What operating system, version, and service pack level you are running
(eg. Windows XP Home Service Pack 2)
2. What antivirus you have installed - name and version (eg. Norton
Antivirus 2008)
3. What exactly "crashed" means. Remember we can't see your computer.
4. Where and when you get the error message and its *exact* text.
5. What make/model computer you have.
6. If this is a standalone home computer, part of an office Workgroup, or
part of an office domain.

Answer these questions calmly and clearly so we can help you.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

 

[bobbi]

1) I am running windows xp service pack 2
2) I think i have live one do not know what version
3) crashed means i can not access my desktop at all
4) I get the error saying this computer has been deactivated right before
the desk top shows windows acts like it is loading
5) I have a compaq presario sr1902hm
6) Yes it is a personal home computer
I can not run f10 either to restore my system on start up as it has been
deactivated some how. it is a red screen that is showing up that says
Agent Machine (LOCKED)
Agent Key (F41352111161E1C1C) {F41352111161E1C1C}
AGENT NAME [CNH6321GTR]
AGENT VERSION 2.4.4
TO TOP IT SAYS THIS COMPUTER HAS BEEN DEACTIVATED
WARNING: ATTEMPTING TO BYPASS OR REACTIVATE THIS MACHINE WITHOUT THE PROPER
PASSWORD MAY RESULT IN DAMAGE TO YOUR SYSTEM AND LOSS OF DATA
Hope this helps.
thanks
bobbi
"Malke" wrote:

> bobbi wrote:
>
> > Hi i am having a major problem my computer crashed and it is telling me
> > that this computer has been deactivated please contact (dave) never herd
> > of this person before, or enter password which i do not have. it is some
> > kind of screen saver type virus i can not access desktop at all it stops
> > right before it gets to it with this screen saver i can do a system
> > restore with f10 because it has been deactivated some how please help.
>
> I understand that you are upset, but your post is extremely unclear. Please
> post back with clarification:
>
> 1. What operating system, version, and service pack level you are running
> (eg. Windows XP Home Service Pack 2)
> 2. What antivirus you have installed - name and version (eg. Norton
> Antivirus 2008)
> 3. What exactly "crashed" means. Remember we can't see your computer.
> 4. Where and when you get the error message and its *exact* text.
> 5. What make/model computer you have.
> 6. If this is a standalone home computer, part of an office Workgroup, or
> part of an office domain.
>
> Answer these questions calmly and clearly so we can help you.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>
>

 

[Malke]

bobbi wrote:

>
> 1) I am running windows xp service pack 2
> 2) I think i have live one do not know what version
> 3) crashed means i can not access my desktop at all
> 4) I get the error saying this computer has been deactivated right before
> the desk top shows windows acts like it is loading
> 5) I have a compaq presario sr1902hm
> 6) Yes it is a personal home computer
> I can not run f10 either to restore my system on start up as it has been
> deactivated some how. it is a red screen that is showing up that says
> Agent Machine (LOCKED)
> Agent Key (F41352111161E1C1C) {F41352111161E1C1C}
> AGENT NAME [CNH6321GTR]
> AGENT VERSION 2.4.4
> TO TOP IT SAYS THIS COMPUTER HAS BEEN DEACTIVATED
> WARNING: ATTEMPTING TO BYPASS OR REACTIVATE THIS MACHINE WITHOUT THE
> PROPER PASSWORD MAY RESULT IN DAMAGE TO YOUR SYSTEM AND LOSS OF DATA

Is there a phone number which you are supposed to call to "activate" the
computer? If so, you've been infected with one of the "ransomware" viruses.
Do you know what you did just before this appeared? Did anyone else have
access to your computer?

Without being able to see the machine and with incomplete information, it
will be hard to untangle this. If it were in the shop, I'd try these steps:

1. Attempt to boot into Safe Mode.

2. If Safe Mode didn't work, I'd boot with a rescue system like a Bart's PE
or ERD Commander (expensive and now discontinued) to see what was
happening.

3. If repairs weren't possible, I'd pull off the data with method 2 (or by
using a Linux Live CD) and clean-install Windows. Use the recovery disks
that came with your computer (or which you made) instead of F10. If you
neglected to create recovery disks, you can order them from Compaq/HP.

You know your skill level best. If you have the resources and skill to do
any of the above but would like more details, let me know. Otherwise,
consider taking the machine to a local professional. I don't recommend
using a BigComputerStore/GeekSquad type of place.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ