Help! My computer freezes when I try to open Word

[SH73]

Whenever I try to open a Word document, my computer freezes up. This happened
once before and a Dell tech support person found a very easy solution that
solved the problem, but I forget what it was. Any advice?

 

[George Gee]

Click Start > Run > type "winword /a"
(without the quotes, & note the space after winword).
Does 'Word' open?

If yes, close 'Word', search for and delete all instances of the file
"normal.dot"
(without the quotes).
This should solve your problem.

For more information look here:
http://wordprocessing.about.com/cs/quicktips/qt/normalstart.htm

George Gee




"SH73" <SH73@discussions.microsoft.com> wrote in message
news:34725114-8F8F-41FB-8494-42E978A4AA30@microsoft.com...
> Whenever I try to open a Word document, my computer freezes up. This
> happened
> once before and a Dell tech support person found a very easy solution that
> solved the problem, but I forget what it was. Any advice?