Cannot print from office

[Sarah Kingswell]

I am running office 2002 in a terminal server environment. One of the users
cannot print from excel, word, outlook. Only the office suite appears to be
affected. Each application returns a different type of error. Mainly,
check cables, reinstall driver etc. The user can print a test page and can
print from Sage.

This is the second time this has happened in the last 6 months. Previously
I had to recreate the users profile but I don't want to have to do this each
time it stops printing. The printer is an HP officejet Pro 550 and maps as
a session printer attached the to thin clients usb port.

Is there anyway I can fix this without recreating the profile?

Sarah
Solent Carpentry Services Ltd
3 Capel Ley
Purbrook
Hampshire
PO7 5PU

Tel: 02392 782875
Mobile: 07721 529512

Privileged/Confidential Information may be contained in this message. If
you are not the address indicated in this message (or responsible for
delivery of the message to such person), you may not copy or deliver this
message to anyone. In such case you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to Internet email messages of this kind.
Opinions, conclusions and other information in this message that do not
relate to the official business of my company shall be understood as neither
given nor endorsed by it.

Registered Office: The Old Surgery, 18 Mengham Lane, Hayling Island,
Hampshire, PO11 9JT. Company Reg. No. 05667859 Registered in England and
Wales

 

[Jeff Pitsch]

In this case, most likely not. In the future I would look to try different
print drivers. I'm guessing you've installed the driver from a CD or
something. My guess is the print driver is not 100% terminal services
compatible. I would look to find a compatible driver. something off the
Windows CD itself or use the fallback drivers available with Win2k3 SP2.


Jeff Pitsch
Microsoft MVP - Terminal Services

"Sarah Kingswell" <sarahkingswell@hotmail.com> wrote in message
news:%23wN7FJN7IHA.1952@TK2MSFTNGP02.phx.gbl...
>I am running office 2002 in a terminal server environment. One of the
>users cannot print from excel, word, outlook. Only the office suite
>appears to be affected. Each application returns a different type of
>error. Mainly, check cables, reinstall driver etc. The user can print a
>test page and can print from Sage.
>
> This is the second time this has happened in the last 6 months.
> Previously I had to recreate the users profile but I don't want to have to
> do this each time it stops printing. The printer is an HP officejet Pro
> 550 and maps as a session printer attached the to thin clients usb port.
>
> Is there anyway I can fix this without recreating the profile?
>
> Sarah
> Solent Carpentry Services Ltd
> 3 Capel Ley
> Purbrook
> Hampshire
> PO7 5PU
>
> Tel: 02392 782875
> Mobile: 07721 529512
>
> Privileged/Confidential Information may be contained in this message. If
> you are not the address indicated in this message (or responsible for
> delivery of the message to such person), you may not copy or deliver this
> message to anyone. In such case you should destroy this message and
> kindly notify the sender by reply email. Please advise immediately if you
> or your employer does not consent to Internet email messages of this kind.
> Opinions, conclusions and other information in this message that do not
> relate to the official business of my company shall be understood as
> neither given nor endorsed by it.
>
> Registered Office: The Old Surgery, 18 Mengham Lane, Hayling Island,
> Hampshire, PO11 9JT. Company Reg. No. 05667859 Registered in England and
> Wales
>

 

[Sarah Kingswell]

Hi Jeff

Thanks for your response.

I have installed the Windows 2003 Server driver for the printer on the
terminal server so I presume it is compatible. I do not understand how it
can print okay from other applications. Even the print preview returns the
same error. I do get slightly different errors for each office application

Word
Windows cannot print due to a problem with the current printer setup.
Check the print test page.
Make sure the printer is turned on and online.
Reinstall driver

Excel
Not enough memory to print
Check network connections
Check for a loose cable

Outlook
Script error in preview.dlg

Unfortunately recreating the user's profile has not fixed the issue this
time. This is driving me nuts!

Sarah


"Jeff Pitsch" <jeff@jeffpitschconsulting.com> wrote in message
news:%23F6dE8R7IHA.5596@TK2MSFTNGP02.phx.gbl...
> In this case, most likely not. In the future I would look to try
> different print drivers. I'm guessing you've installed the driver from a
> CD or something. My guess is the print driver is not 100% terminal
> services compatible. I would look to find a compatible driver. something
> off the Windows CD itself or use the fallback drivers available with
> Win2k3 SP2.
>
>
> Jeff Pitsch
> Microsoft MVP - Terminal Services
>
> "Sarah Kingswell" <sarahkingswell@hotmail.com> wrote in message
> news:%23wN7FJN7IHA.1952@TK2MSFTNGP02.phx.gbl...
>>I am running office 2002 in a terminal server environment. One of the
>>users cannot print from excel, word, outlook. Only the office suite
>>appears to be affected. Each application returns a different type of
>>error. Mainly, check cables, reinstall driver etc. The user can print a
>>test page and can print from Sage.
>>
>> This is the second time this has happened in the last 6 months.
>> Previously I had to recreate the users profile but I don't want to have
>> to do this each time it stops printing. The printer is an HP officejet
>> Pro 550 and maps as a session printer attached the to thin clients usb
>> port.
>>
>> Is there anyway I can fix this without recreating the profile?
>>
>> Sarah
>> Solent Carpentry Services Ltd
>> 3 Capel Ley
>> Purbrook
>> Hampshire
>> PO7 5PU
>>
>> Tel: 02392 782875
>> Mobile: 07721 529512
>>
>> Privileged/Confidential Information may be contained in this message. If
>> you are not the address indicated in this message (or responsible for
>> delivery of the message to such person), you may not copy or deliver this
>> message to anyone. In such case you should destroy this message and
>> kindly notify the sender by reply email. Please advise immediately if
>> you or your employer does not consent to Internet email messages of this
>> kind. Opinions, conclusions and other information in this message that do
>> not relate to the official business of my company shall be understood as
>> neither given nor endorsed by it.
>>
>> Registered Office: The Old Surgery, 18 Mengham Lane, Hayling Island,
>> Hampshire, PO11 9JT. Company Reg. No. 05667859 Registered in England and
>> Wales
>>
>
>

 

[Vera Noest [MVP]]

Make sure that you use the *exact* version of the driver that is
tested by HP. You'll find it here:

HP Printers Supported in Citrix MetaFrame Presentation and Terminal
Server Environments
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?
objectID=c00213455

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

"Sarah Kingswell" <sarahkingswell@hotmail.com> wrote on 25 jul
2008 in microsoft.public.windows.terminal_services:

> Hi Jeff
>
> Thanks for your response.
>
> I have installed the Windows 2003 Server driver for the printer
> on the terminal server so I presume it is compatible. I do not
> understand how it can print okay from other applications. Even
> the print preview returns the same error. I do get slightly
> different errors for each office application
>
> Word
> Windows cannot print due to a problem with the current printer
> setup. Check the print test page.
> Make sure the printer is turned on and online.
> Reinstall driver
>
> Excel
> Not enough memory to print
> Check network connections
> Check for a loose cable
>
> Outlook
> Script error in preview.dlg
>
> Unfortunately recreating the user's profile has not fixed the
> issue this time. This is driving me nuts!
>
> Sarah
>
>
> "Jeff Pitsch" <jeff@jeffpitschconsulting.com> wrote in message
> news:%23F6dE8R7IHA.5596@TK2MSFTNGP02.phx.gbl...
>> In this case, most likely not. In the future I would look to
>> try different print drivers. I'm guessing you've installed the
>> driver from a CD or something. My guess is the print driver is
>> not 100% terminal services compatible. I would look to find a
>> compatible driver. something off the Windows CD itself or use
>> the fallback drivers available with Win2k3 SP2.
>>
>>
>> Jeff Pitsch
>> Microsoft MVP - Terminal Services
>>
>> "Sarah Kingswell" <sarahkingswell@hotmail.com> wrote in message
>> news:%23wN7FJN7IHA.1952@TK2MSFTNGP02.phx.gbl...
>>>I am running office 2002 in a terminal server environment. One
>>>of the users cannot print from excel, word, outlook. Only the
>>>office suite appears to be affected. Each application returns
>>>a different type of error. Mainly, check cables, reinstall
>>>driver etc. The user can print a test page and can print from
>>>Sage.
>>>
>>> This is the second time this has happened in the last 6
>>> months. Previously I had to recreate the users profile but I
>>> don't want to have to do this each time it stops printing.
>>> The printer is an HP officejet Pro 550 and maps as a session
>>> printer attached the to thin clients usb port.
>>>
>>> Is there anyway I can fix this without recreating the profile?
>>>
>>> Sarah
>>> Solent Carpentry Services Ltd
>>> 3 Capel Ley
>>> Purbrook
>>> Hampshire
>>> PO7 5PU
>>>
>>> Tel: 02392 782875
>>> Mobile: 07721 529512
>>>
>>> Privileged/Confidential Information may be contained in this
>>> message. If you are not the address indicated in this message
>>> (or responsible for delivery of the message to such person),
>>> you may not copy or deliver this message to anyone. In such
>>> case you should destroy this message and kindly notify the
>>> sender by reply email. Please advise immediately if you or
>>> your employer does not consent to Internet email messages of
>>> this kind. Opinions, conclusions and other information in this
>>> message that do not relate to the official business of my
>>> company shall be understood as neither given nor endorsed by
>>> it.
>>>
>>> Registered Office: The Old Surgery, 18 Mengham Lane, Hayling
>>> Island, Hampshire, PO11 9JT. Company Reg. No. 05667859
>>> Registered in England and Wales