DVD driver problems

[brianjcook]

Having problems. VISTA Home Premium. Compaq F500 laptop.
The only changes to hardware or software for a month is MS Updates.

Installed DVD drive properties in Device Manager is:
Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 39)

Recently installed KB935652. Anyone know of problems with this update or a
work around?
--
Regards,

Brian

 

[Engel]

Hello Brian,

This KB apply to XP, but maybe can point to your problem with Vista
http://support.microsoft.com/kb/314060

Good luck

Let us know how it works ºut.
--


"brianjcook" wrote:

> Having problems. VISTA Home Premium. Compaq F500 laptop.
> The only changes to hardware or software for a month is MS Updates.
>
> Installed DVD drive properties in Device Manager is:
> Windows cannot load the device driver for this hardware. The driver may be
> corrupted or missing. (Code 39)
>
> Recently installed KB935652. Anyone know of problems with this update or a
> work around?
> --
> Regards,
>
> Brian

 

[brianjcook]

I saw that but was hoping for a VISTA specific work around.

I drilled through the regisistry and backed up the key. The key didn't have
'UpperFilters' but did have 'LowerFilters' which I deleted. I then went back
to device manager and uninstalled thee DVD in error then scanned for new
devices. The DVD was reinstalled correctly.

I am now wrestling with problems on my home entertainment server (Vista
Ultimate x64 on AMD 4200 X2 + 2gb) I will post separately as more complex.
--
Regards,

Brian


"brianjcook" wrote:

> Having problems. VISTA Home Premium. Compaq F500 laptop.
> The only changes to hardware or software for a month is MS Updates.
>
> Installed DVD drive properties in Device Manager is:
> Windows cannot load the device driver for this hardware. The driver may be
> corrupted or missing. (Code 39)
>
> Recently installed KB935652. Anyone know of problems with this update or a
> work around?
> --
> Regards,
>
> Brian

 

[Engel]

Hi Brian,

Thanks for getting back to us with your success.
-

"brianjcook" wrote:

> I saw that but was hoping for a VISTA specific work around.
>
> I drilled through the regisistry and backed up the key. The key didn't have
> 'UpperFilters' but did have 'LowerFilters' which I deleted. I then went back
> to device manager and uninstalled thee DVD in error then scanned for new
> devices. The DVD was reinstalled correctly.
>
> I am now wrestling with problems on my home entertainment server (Vista
> Ultimate x64 on AMD 4200 X2 + 2gb) I will post separately as more complex.
> --
> Regards,
>
> Brian
>
>
> "brianjcook" wrote:
>
> > Having problems. VISTA Home Premium. Compaq F500 laptop.
> > The only changes to hardware or software for a month is MS Updates.
> >
> > Installed DVD drive properties in Device Manager is:
> > Windows cannot load the device driver for this hardware. The driver may be
> > corrupted or missing. (Code 39)
> >
> > Recently installed KB935652. Anyone know of problems with this update or a
> > work around?
> > --
> > Regards,
> >
> > Brian