how do I get a CD out of this drive?

[Robert A. Macy]

apologies ahead of time, but this group has ALWAYS helped, so I'm
back.

I just spent two fruitless hours searching the net for info on this
and zip!

Here is the problem: I've got a CD Drive, Creative 24Xmx Model CR-585-
B that has a CD in it that I cannot extricate.

Yes, I tried the drive in a known good system....with power applied
and bus attached.

Either the drive is dead, or the eject switch is dead, but either way
I've got a CD in there I can't get at.

I removed four screws on the bottom and removed the metal plate.
Then, removed two screws holding in the PC. But only one end lifted
up and I'm reluctant to start forcing things when there's a 'proper'
way to get at that CD.

I did notice two tiny holes in the PCB near the eject switch that
looked like they had been gouged [during manufacture] Are those
contacts to bypass the switch?

Any directions, URLs [manuals, etc], help here?

Robert

 

[Gary S. Terhune]

There is typically a small hole in the front of the drive they will accept
an unfolded, large paper clip. You push steadily straight in and the drawer
ejects.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Robert A. Macy" <macy@california.com> wrote in message
news:16e66e6d-e500-41b4-bdc9-425f5ad73795@m45g2000hsb.googlegroups.com...
> apologies ahead of time, but this group has ALWAYS helped, so I'm
> back.
>
> I just spent two fruitless hours searching the net for info on this
> and zip!
>
> Here is the problem: I've got a CD Drive, Creative 24Xmx Model CR-585-
> B that has a CD in it that I cannot extricate.
>
> Yes, I tried the drive in a known good system....with power applied
> and bus attached.
>
> Either the drive is dead, or the eject switch is dead, but either way
> I've got a CD in there I can't get at.
>
> I removed four screws on the bottom and removed the metal plate.
> Then, removed two screws holding in the PC. But only one end lifted
> up and I'm reluctant to start forcing things when there's a 'proper'
> way to get at that CD.
>
> I did notice two tiny holes in the PCB near the eject switch that
> looked like they had been gouged [during manufacture] Are those
> contacts to bypass the switch?
>
> Any directions, URLs [manuals, etc], help here?
>
> Robert

 

[Brian A.]

"Robert A. Macy" <macy@california.com> wrote in message news:16e66e6d-e500-41b4-bdc9-425f5ad73795@m45g2000hsb.googlegroups.com...

> apologies ahead of time, but this group has ALWAYS helped, so I'm
> back.
>
> I just spent two fruitless hours searching the net for info on this
> and zip!
>
> Here is the problem: I've got a CD Drive, Creative 24Xmx Model CR-585-
> B that has a CD in it that I cannot extricate.
>
> Yes, I tried the drive in a known good system....with power applied
> and bus attached.
>
> Either the drive is dead, or the eject switch is dead, but either way
> I've got a CD in there I can't get at.
>
> I removed four screws on the bottom and removed the metal plate.
> Then, removed two screws holding in the PC. But only one end lifted
> up and I'm reluctant to start forcing things when there's a 'proper'
> way to get at that CD.
>
> I did notice two tiny holes in the PCB near the eject switch that
> looked like they had been gouged [during manufacture] Are those
> contacts to bypass the switch?
>
> Any directions, URLs [manuals, etc], help here?
>
> Robert


There should be a small hole about the size of a small paperclip in the front of the drive. Push a wire or small straightened paperclip into the hole and it should contact/turn a manual gear which will open the tray. You may need to re-insert the wire/paperclip a few times until the tray is out enough where you can get a grip on it and pull it out the rest of the way.

--

Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[philo]

"Gary S. Terhune" <none> wrote in message
news:u5Cf4Jb9IHA.2496@TK2MSFTNGP04.phx.gbl...
> There is typically a small hole in the front of the drive they will accept
> an unfolded, large paper clip. You push steadily straight in and the
drawer
> ejects.
>
>


That often does the trick.

Also, try right clicking on the cdrom icon and choose "eject"

If not...and since the drive is defective anyway,
you can *carefully* pry the carriage open with a screw driver...
being careful not to touch the cd itself...

I've had to do that a number of times

 

[Robert A. Macy]

Gary, Philo,

Both good ideas. Thank you.

The paper clip worked instantly.

Thanks again.

Robert

On Aug 3, 3:27 pm, "philo" <ph...@privacy.net> wrote:
> "Gary S. Terhune" <none> wrote in messagenews:u5Cf4Jb9IHA.2496@TK2MSFTNGP04.phx.gbl...
>
> > There is typically a small hole in the front of the drive they will accept
> > an unfolded, large paper clip. You push steadily straight in and the
> drawer
> > ejects.
>
> That often does the trick.
>
> Also, try right clicking on the cdrom icon and choose "eject"
>
> If not...and since the drive is defective anyway,
> you can *carefully* pry the carriage open with a screw driver...
> being careful not to touch the cd itself...
>
> I've had to do that a number of times

 

[Robert A. Macy]

On Aug 3, 3:53 pm, "Robert A. Macy" <m...@california.com> wrote:
> Gary, Philo,
>
> Both good ideas.  Thank you.
>
> The paper clip worked instantly.
>
> Thanks again.
>
> Robert
>
> On Aug 3, 3:27 pm, "philo" <ph...@privacy.net> wrote:
>
>
>
> > "Gary S. Terhune" <none> wrote in messagenews:u5Cf4Jb9IHA.2496@TK2MSFTNGP04.phx.gbl...
>
> > > There is typically a small hole in the front of the drive they will accept
> > > an unfolded, large paper clip. You push steadily straight in and the
> > drawer
> > > ejects.
>
> > That often does the trick.
>
> > Also, try right clicking on the cdrom icon and choose "eject"
>
> > If not...and since the drive is defective anyway,
> > you can *carefully* pry the carriage open with a screw driver...
> > being careful not to touch the cd itself...
>
> > I've had to do that a number of times- Hide quoted text -
>
> - Show quoted text -

ARRRGGG!!!!

Works on all my 24X, but not on the two '52X max'

They have a small hole but a paper clip does NOT make that model
eject.

 

[Gary S. Terhune]

Aim the wire more toward the center of the drive to see if you can catch the
gears there.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Robert A. Macy" <macy@california.com> wrote in message
news:71eb8589-9d7e-4b61-89ea-975ede173034@a1g2000hsb.googlegroups.com...
On Aug 3, 3:53 pm, "Robert A. Macy" <m...@california.com> wrote:
> Gary, Philo,
>
> Both good ideas. Thank you.
>
> The paper clip worked instantly.
>
> Thanks again.
>
> Robert
>
> On Aug 3, 3:27 pm, "philo" <ph...@privacy.net> wrote:
>
>
>
> > "Gary S. Terhune" <none> wrote in
> > messagenews:u5Cf4Jb9IHA.2496@TK2MSFTNGP04.phx.gbl...
>
> > > There is typically a small hole in the front of the drive they will
> > > accept
> > > an unfolded, large paper clip. You push steadily straight in and the
> > drawer
> > > ejects.
>
> > That often does the trick.
>
> > Also, try right clicking on the cdrom icon and choose "eject"
>
> > If not...and since the drive is defective anyway,
> > you can *carefully* pry the carriage open with a screw driver...
> > being careful not to touch the cd itself...
>
> > I've had to do that a number of times- Hide quoted text -
>
> - Show quoted text -

ARRRGGG!!!!

Works on all my 24X, but not on the two '52X max'

They have a small hole but a paper clip does NOT make that model
eject.

 

[Brian A.]

"Robert A. Macy" <macy@california.com> wrote in message news:71eb8589-9d7e-4b61-89ea-975ede173034@a1g2000hsb.googlegroups.com...
On Aug 3, 3:53 pm, "Robert A. Macy" <m...@california.com> wrote:

> Gary, Philo,
>
> Both good ideas. Thank you.
>
> The paper clip worked instantly.
>
> Thanks again.
>
> Robert
>
> On Aug 3, 3:27 pm, "philo" <ph...@privacy.net> wrote:
>
>
>

> > "Gary S. Terhune" <none> wrote in messagenews:u5Cf4Jb9IHA.2496@TK2MSFTNGP04.phx.gbl...

>

> > > There is typically a small hole in the front of the drive they will accept
> > > an unfolded, large paper clip. You push steadily straight in and the

> > drawer

> > > ejects.

>

> > That often does the trick.

>

> > Also, try right clicking on the cdrom icon and choose "eject"

>

> > If not...and since the drive is defective anyway,
> > you can *carefully* pry the carriage open with a screw driver...
> > being careful not to touch the cd itself...

>

> > I've had to do that a number of times- Hide quoted text -

>
> - Show quoted text -


ARRRGGG!!!!

Works on all my 24X, but not on the two '52X max'

They have a small hole but a paper clip does NOT make that model
eject.

Sometimes you need to angle the paperclip slightly towards the center of the tray to get at the gear.

--

Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Robert A. Macy]

On Aug 3, 4:26 pm, "Brian A." <gonefish'n@afarawaylake> wrote:
> "Robert A. Macy" <m...@california.com> wrote in messagenews:71eb8589-9d7e-4b61-89ea-975ede173034@a1g2000hsb.googlegroups.com...
> On Aug 3, 3:53 pm, "Robert A. Macy" <m...@california.com> wrote:
>
>
>
>
>
> > Gary, Philo,
>
> > Both good ideas. Thank you.
>
> > The paper clip worked instantly.
>
> > Thanks again.
>
> > Robert
>
> > On Aug 3, 3:27 pm, "philo" <ph...@privacy.net> wrote:
>
> > > "Gary S. Terhune" <none> wrote in messagenews:u5Cf4Jb9IHA.2496@TK2MSFTNGP04.phx.gbl...
>
> > > > There is typically a small hole in the front of the drive they will accept
> > > > an unfolded, large paper clip. You push steadily straight in and the
> > > drawer
> > > > ejects.
>
> > > That often does the trick.
>
> > > Also, try right clicking on the cdrom icon and choose "eject"
>
> > > If not...and since the drive is defective anyway,
> > > you can *carefully* pry the carriage open with a screw driver...
> > > being careful not to touch the cd itself...
>
> > > I've had to do that a number of times- Hide quoted text -
>
> > - Show quoted text -
>
> ARRRGGG!!!!
>
> Works on all my 24X, but not on the two '52X max'
>
> They have a small hole but a paper clip does NOT make that model
> eject.
>
>   Sometimes you need to angle the paperclip slightly towards the center of the tray to get at the gear.
>
> --
>
> Brian A. Sesko   { MS MVP_Windows Desktop User Experience }
> Conflicts start where information lacks.http://basconotw.mvps.org/
>
> Suggested posting do's/don'ts:  http://dts-l.com/goodpost.htm
> How to ask a question:  http://support.microsoft.com/kb/555375- Hide quoted text -
>
> - Show quoted text -

Both of you, thank you.

It was actually a 'slipping' section along the bottom area and you had
to stroke the gears to slowly slide out the tray.

But either way, it worked! It was more the 'faith' that it would
work.

Robert

 

[Gary S. Terhune]

Musta been one important CD, <s>.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Robert A. Macy" <macy@california.com> wrote in message
news:7572521e-d848-4f35-9cec-4ab1e41623d1@b1g2000hsg.googlegroups.com...
On Aug 3, 4:26 pm, "Brian A." <gonefish'n@afarawaylake> wrote:
> "Robert A. Macy" <m...@california.com> wrote in
> messagenews:71eb8589-9d7e-4b61-89ea-975ede173034@a1g2000hsb.googlegroups.com...
> On Aug 3, 3:53 pm, "Robert A. Macy" <m...@california.com> wrote:
>
>
>
>
>
> > Gary, Philo,
>
> > Both good ideas. Thank you.
>
> > The paper clip worked instantly.
>
> > Thanks again.
>
> > Robert
>
> > On Aug 3, 3:27 pm, "philo" <ph...@privacy.net> wrote:
>
> > > "Gary S. Terhune" <none> wrote in
> > > messagenews:u5Cf4Jb9IHA.2496@TK2MSFTNGP04.phx.gbl...
>
> > > > There is typically a small hole in the front of the drive they will
> > > > accept
> > > > an unfolded, large paper clip. You push steadily straight in and the
> > > drawer
> > > > ejects.
>
> > > That often does the trick.
>
> > > Also, try right clicking on the cdrom icon and choose "eject"
>
> > > If not...and since the drive is defective anyway,
> > > you can *carefully* pry the carriage open with a screw driver...
> > > being careful not to touch the cd itself...
>
> > > I've had to do that a number of times- Hide quoted text -
>
> > - Show quoted text -
>
> ARRRGGG!!!!
>
> Works on all my 24X, but not on the two '52X max'
>
> They have a small hole but a paper clip does NOT make that model
> eject.
>
> Sometimes you need to angle the paperclip slightly towards the center of
> the tray to get at the gear.
>
> --
>
> Brian A. Sesko { MS MVP_Windows Desktop User Experience }
> Conflicts start where information lacks.http://basconotw.mvps.org/
>
> Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
> How to ask a question: http://support.microsoft.com/kb/555375- Hide quoted
> text -
>
> - Show quoted text -

Both of you, thank you.

It was actually a 'slipping' section along the bottom area and you had
to stroke the gears to slowly slide out the tray.

But either way, it worked! It was more the 'faith' that it would
work.

Robert

 

[Robert A. Macy]

On Aug 4, 6:47 pm, "Gary S. Terhune" <none> wrote:
> Musta been one important CD, <s>.
>
> --
> Gary S. Terhune
> MS-MVP Shell/Userhttp://grystmill.com
>
> "Robert A. Macy" <m...@california.com> wrote in messagenews:7572521e-d848-4f35-9cec-4ab1e41623d1@b1g2000hsg.googlegroups.com...
> On Aug 3, 4:26 pm, "Brian A." <gonefish'n@afarawaylake> wrote:
>
>
>
>
>
> > "Robert A. Macy" <m...@california.com> wrote in
> > messagenews:71eb8589-9d7e-4b61-89ea-975ede173034@a1g2000hsb.googlegroups.com...
> > On Aug 3, 3:53 pm, "Robert A. Macy" <m...@california.com> wrote:
>
> > > Gary, Philo,
>
> > > Both good ideas. Thank you.
>
> > > The paper clip worked instantly.
>
> > > Thanks again.
>
> > > Robert
>
> > > On Aug 3, 3:27 pm, "philo" <ph...@privacy.net> wrote:
>
> > > > "Gary S. Terhune" <none> wrote in
> > > > messagenews:u5Cf4Jb9IHA.2496@TK2MSFTNGP04.phx.gbl...
>
> > > > > There is typically a small hole in the front of the drive they will
> > > > > accept
> > > > > an unfolded, large paper clip. You push steadily straight in and the
> > > > drawer
> > > > > ejects.
>
> > > > That often does the trick.
>
> > > > Also, try right clicking on the cdrom icon and choose "eject"
>
> > > > If not...and since the drive is defective anyway,
> > > > you can *carefully* pry the carriage open with a screw driver...
> > > > being careful not to touch the cd itself...
>
> > > > I've had to do that a number of times- Hide quoted text -
>
> > > - Show quoted text -
>
> > ARRRGGG!!!!
>
> > Works on all my 24X, but not on the two '52X max'
>
> > They have a small hole but a paper clip does NOT make that model
> > eject.
>
> > Sometimes you need to angle the paperclip slightly towards the center of
> > the tray to get at the gear.
>
> > --
>
> > Brian A. Sesko { MS MVP_Windows Desktop User Experience }
> > Conflicts start where information lacks.http://basconotw.mvps.org/
>
> > Suggested posting do's/don'ts:http://dts-l.com/goodpost.htm
> > How to ask a question:http://support.microsoft.com/kb/555375-Hide quoted
> > text -
>
> > - Show quoted text -
>
> Both of you, thank you.
>
> It was actually a 'slipping' section along the bottom area and you had
> to stroke the gears to slowly slide out the tray.
>
> But either way, it worked!  It was more the 'faith' that it would
> work.
>
> Robert- Hide quoted text -
>
> - Show quoted text -

Sadly, all the drives were empty?! Still can't find that !@#$#$@! CD

Robert

 

[Gary S. Terhune]

Sorry, can't help you there.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Robert A. Macy" <macy@california.com> wrote in message
news:da67fc01-9ad1-4d28-8d6c-3216f527aeb0@z66g2000hsc.googlegroups.com...
On Aug 4, 6:47 pm, "Gary S. Terhune" <none> wrote:
> Musta been one important CD, <s>.
>
> --
> Gary S. Terhune
> MS-MVP Shell/Userhttp://grystmill.com
>
> "Robert A. Macy" <m...@california.com> wrote in
> messagenews:7572521e-d848-4f35-9cec-4ab1e41623d1@b1g2000hsg.googlegroups.com...
> On Aug 3, 4:26 pm, "Brian A." <gonefish'n@afarawaylake> wrote:
>
>
>
>
>
> > "Robert A. Macy" <m...@california.com> wrote in
> > messagenews:71eb8589-9d7e-4b61-89ea-975ede173034@a1g2000hsb.googlegroups.com...
> > On Aug 3, 3:53 pm, "Robert A. Macy" <m...@california.com> wrote:
>
> > > Gary, Philo,
>
> > > Both good ideas. Thank you.
>
> > > The paper clip worked instantly.
>
> > > Thanks again.
>
> > > Robert
>
> > > On Aug 3, 3:27 pm, "philo" <ph...@privacy.net> wrote:
>
> > > > "Gary S. Terhune" <none> wrote in
> > > > messagenews:u5Cf4Jb9IHA.2496@TK2MSFTNGP04.phx.gbl...
>
> > > > > There is typically a small hole in the front of the drive they
> > > > > will
> > > > > accept
> > > > > an unfolded, large paper clip. You push steadily straight in and
> > > > > the
> > > > drawer
> > > > > ejects.
>
> > > > That often does the trick.
>
> > > > Also, try right clicking on the cdrom icon and choose "eject"
>
> > > > If not...and since the drive is defective anyway,
> > > > you can *carefully* pry the carriage open with a screw driver...
> > > > being careful not to touch the cd itself...
>
> > > > I've had to do that a number of times- Hide quoted text -
>
> > > - Show quoted text -
>
> > ARRRGGG!!!!
>
> > Works on all my 24X, but not on the two '52X max'
>
> > They have a small hole but a paper clip does NOT make that model
> > eject.
>
> > Sometimes you need to angle the paperclip slightly towards the center of
> > the tray to get at the gear.
>
> > --
>
> > Brian A. Sesko { MS MVP_Windows Desktop User Experience }
> > Conflicts start where information lacks.http://basconotw.mvps.org/
>
> > Suggested posting do's/don'ts:http://dts-l.com/goodpost.htm
> > How to ask a question:http://support.microsoft.com/kb/555375-Hide quoted
> > text -
>
> > - Show quoted text -
>
> Both of you, thank you.
>
> It was actually a 'slipping' section along the bottom area and you had
> to stroke the gears to slowly slide out the tray.
>
> But either way, it worked! It was more the 'faith' that it would
> work.
>
> Robert- Hide quoted text -
>
> - Show quoted text -

Sadly, all the drives were empty?! Still can't find that !@#$#$@! CD

Robert

 

[glee]

If you are certain you actually put the CD in the drive in the first place, it may
have gone up over the slot it is supposed to load into from the tray. I have had
this happen before. The CD will not be in the tray when you eject the tray, because
it jumped up into the top of the drive housing when it was inserted. When this
happened, I had to remove the drive from the drive bay and partially disassemble the
drive to get the disc free.... all I could see was the edge of the disc up in the
top of the drive.
--
Glen Ventura, MS MVP Windows, A+
http://dts-l.net/
http://dts-l.net/goodpost.htm


"Robert A. Macy" <macy@california.com> wrote in message
news:da67fc01-9ad1-4d28-8d6c-3216f527aeb0@z66g2000hsc.googlegroups.com...


Sadly, all the drives were empty?! Still can't find that !@#$#$@! CD

Robert

 

[Gary S. Terhune]

How fortunate you happened to have run into that odd problem, else we
wouldn't know about it!

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"glee" <glee29@spamindspring.com> wrote in message
news:eUTqDO$9IHA.3544@TK2MSFTNGP06.phx.gbl...
> If you are certain you actually put the CD in the drive in the first
> place, it may have gone up over the slot it is supposed to load into from
> the tray. I have had this happen before. The CD will not be in the tray
> when you eject the tray, because it jumped up into the top of the drive
> housing when it was inserted. When this happened, I had to remove the
> drive from the drive bay and partially disassemble the drive to get the
> disc free.... all I could see was the edge of the disc up in the top of
> the drive.
> --
> Glen Ventura, MS MVP Windows, A+
> http://dts-l.net/
> http://dts-l.net/goodpost.htm
>
>
> "Robert A. Macy" <macy@california.com> wrote in message
> news:da67fc01-9ad1-4d28-8d6c-3216f527aeb0@z66g2000hsc.googlegroups.com...
>
>
> Sadly, all the drives were empty?! Still can't find that !@#$#$@! CD
>
> Robert

 

[glee]

I'm just a lucky kind of guy!

"Gary S. Terhune" <none> wrote in message
news:uUDylBA%23IHA.3612@TK2MSFTNGP04.phx.gbl...
> How fortunate you happened to have run into that odd problem, else we wouldn't
> know about it!
>
>
> "glee" <glee29@spamindspring.com> wrote in message
> news:eUTqDO$9IHA.3544@TK2MSFTNGP06.phx.gbl...
>> If you are certain you actually put the CD in the drive in the first place, it
>> may have gone up over the slot it is supposed to load into from the tray. I have
>> had this happen before. The CD will not be in the tray when you eject the tray,
>> because it jumped up into the top of the drive housing when it was inserted.
>> When this happened, I had to remove the drive from the drive bay and partially
>> disassemble the drive to get the disc free.... all I could see was the edge of
>> the disc up in the top of the drive.
>>
>>
>> "Robert A. Macy" <macy@california.com> wrote in message
>> news:da67fc01-9ad1-4d28-8d6c-3216f527aeb0@z66g2000hsc.googlegroups.com...
>>
>>
>> Sadly, all the drives were empty?! Still can't find that !@#$#$@! CD

--
Glen Ventura, MS MVP Windows, A+
http://dts-l.net/
http://dts-l.net/goodpost.htm

 

[Robert A. Macy]

On Aug 6, 5:51 pm, "glee" <gle...@spamindspring.com> wrote:
> I'm just a lucky kind of guy!
>
> "Gary S. Terhune" <none> wrote in messagenews:uUDylBA%23IHA.3612@TK2MSFTNGP04.phx.gbl...
>
>
>
>
>
> > How fortunate you happened to have run into that odd problem, else we wouldn't
> > know about it!
>
> > "glee" <gle...@spamindspring.com> wrote in message
> >news:eUTqDO$9IHA.3544@TK2MSFTNGP06.phx.gbl...
> >> If you are certain you actually put the CD in the drive in the first place, it
> >> may have gone up over the slot it is supposed to load into from the tray.  I have
> >> had this happen before.  The CD will not be in the tray when you eject the tray,
> >> because it jumped up into the top of the drive housing when it was inserted.
> >> When this happened, I had to remove the drive from the drive bay and partially
> >> disassemble the drive to get the disc free.... all I could see was the edge of
> >> the disc up in the top of the drive.
>
> >> "Robert A. Macy" <m...@california.com> wrote in message
> >>news:da67fc01-9ad1-4d28-8d6c-3216f527aeb0@z66g2000hsc.googlegroups.com....
>
> >> Sadly, all the drives were empty?!  Still can't find that !@#$#$@! CD
>
> --
> Glen Ventura, MS MVP Windows, A+http://dts-l.net/http://dts-l.net/goodpost.htm- Hide quoted text -
>
> - Show quoted text -

THANK YOU FOR THAT ONE!!

I'll go check again.

Robert

PS and I pre-apologize for being waaaay off topic here, but I need the
help. If you have time would any of you go over to the Internet
Explorer General group and look at my thread regarding problems with
IE7. I assumed it was an IE7 problem, turns out to be IE6, but I did
not get much help there. Any of you might know the simple answer to
my problem, know a fix for it.

Secondarily, as noted in the thread, I'm very reluctant to go to any
MS website using any of my Win98 machines and IE6 because EVERY visit
has caused the IE to stop responding to the extent I have to reboot.
End task will not work. But my workaround is don't do that.

More importantly, if you know how to wake up my IE6 [on WinXP SP2] to
start receiving pages once connected, I need the help.

Regards,
Robert

 

[Gary S. Terhune]

If they don't have your answers over there (they deal with IE6, too), I'm
certainly not going to have them. And, no, I won't "go over there". Please
provide a direct link to the thread at Google Groups and I'll read it. But I
won't post any responses there, nor will I add the group to my list. Got
enough on my plate.

Just based upon your vague allusions, though, go to Internet Options,
Advanced tab, and make sure that "Automatically check for IE Updates" is
UNCHECKED. It's near the top of the list. Next, go to Internet Options,
Programs tab, Manage Add-ons button, and disable them *all* before testing
the site again. I know it's a PITA to do, because there's no universal
Enable/Disable button, you have to do them one by one, but unless you
disable them all, the test is worthless.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Robert A. Macy" <macy@california.com> wrote in message
news:b4209ec1-08a8-4da0-a048-5eb47c0de819@34g2000hsf.googlegroups.com...
On Aug 6, 5:51 pm, "glee" <gle...@spamindspring.com> wrote:
> I'm just a lucky kind of guy!
>
> "Gary S. Terhune" <none> wrote in
> messagenews:uUDylBA%23IHA.3612@TK2MSFTNGP04.phx.gbl...
>
>
>
>
>
> > How fortunate you happened to have run into that odd problem, else we
> > wouldn't
> > know about it!
>
> > "glee" <gle...@spamindspring.com> wrote in message
> >news:eUTqDO$9IHA.3544@TK2MSFTNGP06.phx.gbl...
> >> If you are certain you actually put the CD in the drive in the first
> >> place, it
> >> may have gone up over the slot it is supposed to load into from the
> >> tray. I have
> >> had this happen before. The CD will not be in the tray when you eject
> >> the tray,
> >> because it jumped up into the top of the drive housing when it was
> >> inserted.
> >> When this happened, I had to remove the drive from the drive bay and
> >> partially
> >> disassemble the drive to get the disc free.... all I could see was the
> >> edge of
> >> the disc up in the top of the drive.
>
> >> "Robert A. Macy" <m...@california.com> wrote in message
> >>news:da67fc01-9ad1-4d28-8d6c-3216f527aeb0@z66g2000hsc.googlegroups.com...
>
> >> Sadly, all the drives were empty?! Still can't find that !@#$#$@! CD
>
> --
> Glen Ventura, MS MVP Windows,
> A+http://dts-l.net/http://dts-l.net/goodpost.htm- Hide quoted text -
>
> - Show quoted text -

THANK YOU FOR THAT ONE!!

I'll go check again.

Robert

PS and I pre-apologize for being waaaay off topic here, but I need the
help. If you have time would any of you go over to the Internet
Explorer General group and look at my thread regarding problems with
IE7. I assumed it was an IE7 problem, turns out to be IE6, but I did
not get much help there. Any of you might know the simple answer to
my problem, know a fix for it.

Secondarily, as noted in the thread, I'm very reluctant to go to any
MS website using any of my Win98 machines and IE6 because EVERY visit
has caused the IE to stop responding to the extent I have to reboot.
End task will not work. But my workaround is don't do that.

More importantly, if you know how to wake up my IE6 [on WinXP SP2] to
start receiving pages once connected, I need the help.

Regards,
Robert

 

[Gary S. Terhune]

Belay that... IE6 in Win9x doesn't have a "Manage Add-ons" function. Not
sure what the workaround is, but I'm 99.99% certain that there is one. If
necessary, we'll work it out. For now, test that first idea, even though I'm
almost certain it's a malfunctioning add-on.

This ONLY happens at Microsoft.com? And it happens on all your 98 systems,
and it started happening when? What else happened around then, that you can
recall? Any new installations, updates in things like, say, Spybot? It's a
bit risky, but you could also try a Clean Boot on one machine and see if it
still happens (but ONLY test the one site, and regardless of the results,
immediately kill the internet connection (pull the plug from the router or
from the machine.) In preparation for this test, disconnect ALL machines
from the router, set up the Clean Boot on one 98 machine, and when ready to
test, plug that machine in. (And, as I said, when the test is complete,
regardless of the results, pull the plug again until you you've undone the
Clean Boot.
http://grystmill.com/articles/cleanboot.htm

Note that if you are running Avast, it will re-enable itself after you use
MSCONFIG to disable it. Just right-click the try icon and Stop All
Providers.

And, referring back to your previous post, that last paragraph about your
XPSP2 makes absolutely no sense to me. Try again.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Robert A. Macy" <macy@california.com> wrote in message
news:b4209ec1-08a8-4da0-a048-5eb47c0de819@34g2000hsf.googlegroups.com...
On Aug 6, 5:51 pm, "glee" <gle...@spamindspring.com> wrote:
> I'm just a lucky kind of guy!
>
> "Gary S. Terhune" <none> wrote in
> messagenews:uUDylBA%23IHA.3612@TK2MSFTNGP04.phx.gbl...
>
>
>
>
>
> > How fortunate you happened to have run into that odd problem, else we
> > wouldn't
> > know about it!
>
> > "glee" <gle...@spamindspring.com> wrote in message
> >news:eUTqDO$9IHA.3544@TK2MSFTNGP06.phx.gbl...
> >> If you are certain you actually put the CD in the drive in the first
> >> place, it
> >> may have gone up over the slot it is supposed to load into from the
> >> tray. I have
> >> had this happen before. The CD will not be in the tray when you eject
> >> the tray,
> >> because it jumped up into the top of the drive housing when it was
> >> inserted.
> >> When this happened, I had to remove the drive from the drive bay and
> >> partially
> >> disassemble the drive to get the disc free.... all I could see was the
> >> edge of
> >> the disc up in the top of the drive.
>
> >> "Robert A. Macy" <m...@california.com> wrote in message
> >>news:da67fc01-9ad1-4d28-8d6c-3216f527aeb0@z66g2000hsc.googlegroups.com...
>
> >> Sadly, all the drives were empty?! Still can't find that !@#$#$@! CD
>
> --
> Glen Ventura, MS MVP Windows,
> A+http://dts-l.net/http://dts-l.net/goodpost.htm- Hide quoted text -
>
> - Show quoted text -

THANK YOU FOR THAT ONE!!

I'll go check again.

Robert

PS and I pre-apologize for being waaaay off topic here, but I need the
help. If you have time would any of you go over to the Internet
Explorer General group and look at my thread regarding problems with
IE7. I assumed it was an IE7 problem, turns out to be IE6, but I did
not get much help there. Any of you might know the simple answer to
my problem, know a fix for it.

Secondarily, as noted in the thread, I'm very reluctant to go to any
MS website using any of my Win98 machines and IE6 because EVERY visit
has caused the IE to stop responding to the extent I have to reboot.
End task will not work. But my workaround is don't do that.

More importantly, if you know how to wake up my IE6 [on WinXP SP2] to
start receiving pages once connected, I need the help.

Regards,
Robert

 

[Robert A. Macy]

On Aug 7, 2:03 am, "Gary S. Terhune" <none> wrote:
> Belay that... IE6 in Win9x doesn't have a "Manage Add-ons" function. Not
> sure what the workaround is, but I'm 99.99% certain that there is one. If
> necessary, we'll work it out. For now, test that first idea, even though I'm
> almost certain it's a malfunctioning add-on.
>
> This ONLY happens at Microsoft.com? And it happens on all your 98 systems,
> and it started happening when? What else happened around then, that you can
> recall? Any new installations, updates in things like, say, Spybot? It's a
> bit risky, but you could also try a Clean Boot on one machine and see if it
> still happens (but ONLY test the one site, and regardless of the results,
> immediately kill the internet connection (pull the plug from the router or
> from the machine.) In preparation for this test, disconnect ALL machines
> from the router, set up the Clean Boot on one 98 machine, and when ready to
> test, plug that machine in. (And, as I said, when the test is complete,
> regardless of the results, pull the plug again until you you've undone the
> Clean Boot.http://grystmill.com/articles/cleanboot.htm
>
> Note that if you are running Avast, it will re-enable itself after you use
> MSCONFIG to disable it. Just right-click the try icon and Stop All
> Providers.
>
> And, referring back to your previous post, that last paragraph about your
> XPSP2 makes absolutely no sense to me. Try again.
>
> --
> Gary S. Terhune
> MS-MVP Shell/Userhttp://grystmill.com
>
> "Robert A. Macy" <m...@california.com> wrote in messagenews:b4209ec1-08a8-4da0-a048-5eb47c0de819@34g2000hsf.googlegroups.com...
> On Aug 6, 5:51 pm, "glee" <gle...@spamindspring.com> wrote:
>
>
>
>
>
> > I'm just a lucky kind of guy!
>
> > "Gary S. Terhune" <none> wrote in
> > messagenews:uUDylBA%23IHA.3612@TK2MSFTNGP04.phx.gbl...
>
> > > How fortunate you happened to have run into that odd problem, else we
> > > wouldn't
> > > know about it!
>
> > > "glee" <gle...@spamindspring.com> wrote in message
> > >news:eUTqDO$9IHA.3544@TK2MSFTNGP06.phx.gbl...
> > >> If you are certain you actually put the CD in the drive in the first
> > >> place, it
> > >> may have gone up over the slot it is supposed to load into from the
> > >> tray. I have
> > >> had this happen before. The CD will not be in the tray when you eject
> > >> the tray,
> > >> because it jumped up into the top of the drive housing when it was
> > >> inserted.
> > >> When this happened, I had to remove the drive from the drive bay and
> > >> partially
> > >> disassemble the drive to get the disc free.... all I could see was the
> > >> edge of
> > >> the disc up in the top of the drive.
>
> > >> "Robert A. Macy" <m...@california.com> wrote in message
> > >>news:da67fc01-9ad1-4d28-8d6c-3216f527aeb0@z66g2000hsc.googlegroups.com...
>
> > >> Sadly, all the drives were empty?! Still can't find that !@#$#$@! CD
>
> > --
> > Glen Ventura, MS MVP Windows,
> > A+http://dts-l.net/http://dts-l.net/goodpost.htm-Hide quoted text -
>
> > - Show quoted text -
>
> THANK YOU FOR THAT ONE!!
>
> I'll go check again.
>
> Robert
>
> PS and I pre-apologize for being waaaay off topic here, but I need the
> help.  If you have time would any of you go over to the Internet
> Explorer General group and look at my thread regarding problems with
> IE7.  I assumed it was an IE7 problem, turns out to be IE6, but I did
> not get much help there.  Any of you might know the simple answer to
> my problem, know a fix for it.
>
> Secondarily, as noted in the thread, I'm very reluctant to go to any
> MS website using any of my Win98 machines and IE6 because EVERY visit
> has caused the IE to stop responding to the extent I have  to reboot.
> End task will not work.  But my workaround is don't do that.
>
> More importantly, if you know how to wake up my IE6 [on WinXP SP2] to
> start receiving pages once connected, I need the help.
>
> Regards,
> Robert- Hide quoted text -
>
> - Show quoted text -

Thank you for your reply.

True that Win9x had no add-ons, but the automatically check WAS set.

I found that when I went to MS website as shown in a usenet posting
for info about WinXP/Vista problems, EVERY time I had to reboot! When
I went to older info URLs [about Win98 etc] there was no problem.

After I unchecked the automatic update, and tried again I found that
the IE application window I used to go to the MS URL had no problem.
I could minimize, close, whatever. However, the original IE
application window that I used to redirect me from google reader to
website, THAT IE window hung up. had to reboot. However, I think
that's a problem with google's redirection and stuff. Historically,
google's gmail would hang my IE after downloading an attachment, but
google fixed that. As a test to see if google is now at fault, I
tried pasting the MS URL directly in and NOT use google's redirection
and voila! all is copacetic again.

Conclusion MS website was not hanging me, but there was a toxic
combination of MS looking for a nonexistent update for my Win98 and
then my not being able to recover from google's redirection.

I think you fixed that problem.

This weird trouble with IE6 on Win98 all started after visiting a
poorly constructed real estate website listing where their tour bombed
my system everytime. [I swear it acts like a memory leak] So I gave
up, but after that experience something permanently changed my IE on
this Win98. At least 3 days before the same thing had happened on the
other Win98 machine and changed its IE to be touchy beyond belief.
But no detectable malware either machine.

Another nuisance question, half the time I can't save an MS website
URL as a self contained .mht, only as that "folder generating" .html.
I hate those extra folders so much, that I usually save as text and
use an old editor that has column manipulation capability to clean up
the text so it's readable. Any idea what causes that dreaded 'failed
to save' when trying to use .mht? It's very irritating especially
after waiting through some 30 seconds of download before IE decides it
can't save it.

Back to my original problem with IE6 on WinXP, my comment about waking
up the IE on my WinXP is in excruciating detail at:
I don't know how to give you the URL for the thread, except copy it
off my IE:
<http://groups.google.com/group/
microsoft.public.internetexplorer.general/browse_thread/thread/
a9e6c7309e768ac2/5a21791cd64605c9?hl=en#5a21791cd64605c9>
I hope you get a chance to read it. You will appreciate why I'm here
asking off-topic questions.

In case that URL doesn't work, here is a description of my problem:
How do I get the IE6 on my WinXP to get past this?
It dials, makes connection, confirms me to my ISP, announces that the
connection is made with a little balloon, but then stops and will not
download the welcome page? The IE6 promptly sequences through
everything until it's time to get the page, then...nothing, no data
transfer, just an hour glass. I can't even activate the View Source.
Have to stop IE, but then the 'can't show this page' screen is the
same as view source.

To see what was different between my WinXP that was working and the
problematic WinXP one, I copied all the settings I saw and noticed
that in Programs the IE that did not work referenced a lot of
Microsoft Outlook, so changed them to match the working machine
'Outlook Express'. One item seemed wrong. I can't change the html
editor from being Notepad appear blank like the machine that works.
But didn't seem to matter, because the IE6 started working! Pages
came down very quickly and I actually visited three websites,
generated them as history and all looked normal. But then I ran
ipconfig and ping while attached to see what my ISP DNS was. Being
finished, I closed IE6 and upon reopening and connecting to my ISP,
the IE6 stopped at any page download again! Didn't matter what
website address, IE6 just stopped when it came time to get the page.
No data transfer, nothing.

There are only three add-ons running, Forgot what they are, but one
is adobe, which I trust, another is Active X, don't know, but I
disabled it and another one,but I think I disabled it too. Later, I
will uncheck the update section and disable all and let you know if
that helped.

Robert

 

[Gary S. Terhune]

"Robert A. Macy" <macy@california.com> wrote in message
news:171940dc-82d9-4270-adfa-9fc17f52974f@25g2000hsx.googlegroups.com...
On Aug 7, 2:03 am, "Gary S. Terhune" <none> wrote:
> Belay that... IE6 in Win9x doesn't have a "Manage Add-ons" function. Not
> sure what the workaround is, but I'm 99.99% certain that there is one. If
> necessary, we'll work it out. For now, test that first idea, even though
> I'm
> almost certain it's a malfunctioning add-on.
>
> This ONLY happens at Microsoft.com? And it happens on all your 98 systems,
> and it started happening when? What else happened around then, that you
> can
> recall? Any new installations, updates in things like, say, Spybot? It's a
> bit risky, but you could also try a Clean Boot on one machine and see if
> it
> still happens (but ONLY test the one site, and regardless of the results,
> immediately kill the internet connection (pull the plug from the router or
> from the machine.) In preparation for this test, disconnect ALL machines
> from the router, set up the Clean Boot on one 98 machine, and when ready
> to
> test, plug that machine in. (And, as I said, when the test is complete,
> regardless of the results, pull the plug again until you you've undone the
> Clean Boot.http://grystmill.com/articles/cleanboot.htm
>
> Note that if you are running Avast, it will re-enable itself after you use
> MSCONFIG to disable it. Just right-click the try icon and Stop All
> Providers.
>
> And, referring back to your previous post, that last paragraph about your
> XPSP2 makes absolutely no sense to me. Try again.
>
> --
> Gary S. Terhune
> MS-MVP Shell/Userhttp://grystmill.com
>
> "Robert A. Macy" <m...@california.com> wrote in
> messagenews:b4209ec1-08a8-4da0-a048-5eb47c0de819@34g2000hsf.googlegroups.com...
> On Aug 6, 5:51 pm, "glee" <gle...@spamindspring.com> wrote:
>
>
>
>
>
> > I'm just a lucky kind of guy!
>
> > "Gary S. Terhune" <none> wrote in
> > messagenews:uUDylBA%23IHA.3612@TK2MSFTNGP04.phx.gbl...
>
> > > How fortunate you happened to have run into that odd problem, else we
> > > wouldn't
> > > know about it!
>
> > > "glee" <gle...@spamindspring.com> wrote in message
> > >news:eUTqDO$9IHA.3544@TK2MSFTNGP06.phx.gbl...
> > >> If you are certain you actually put the CD in the drive in the first
> > >> place, it
> > >> may have gone up over the slot it is supposed to load into from the
> > >> tray. I have
> > >> had this happen before. The CD will not be in the tray when you eject
> > >> the tray,
> > >> because it jumped up into the top of the drive housing when it was
> > >> inserted.
> > >> When this happened, I had to remove the drive from the drive bay and
> > >> partially
> > >> disassemble the drive to get the disc free.... all I could see was
> > >> the
> > >> edge of
> > >> the disc up in the top of the drive.
>
> > >> "Robert A. Macy" <m...@california.com> wrote in message
> > >>news:da67fc01-9ad1-4d28-8d6c-3216f527aeb0@z66g2000hsc.googlegroups.com...
>
> > >> Sadly, all the drives were empty?! Still can't find that !@#$#$@! CD
>
> > --
> > Glen Ventura, MS MVP Windows,
> > A+http://dts-l.net/http://dts-l.net/goodpost.htm-Hide quoted text -
>
> > - Show quoted text -
>
> THANK YOU FOR THAT ONE!!
>
> I'll go check again.
>
> Robert
>
> PS and I pre-apologize for being waaaay off topic here, but I need the
> help. If you have time would any of you go over to the Internet
> Explorer General group and look at my thread regarding problems with
> IE7. I assumed it was an IE7 problem, turns out to be IE6, but I did
> not get much help there. Any of you might know the simple answer to
> my problem, know a fix for it.
>
> Secondarily, as noted in the thread, I'm very reluctant to go to any
> MS website using any of my Win98 machines and IE6 because EVERY visit
> has caused the IE to stop responding to the extent I have to reboot.
> End task will not work. But my workaround is don't do that.
>
> More importantly, if you know how to wake up my IE6 [on WinXP SP2] to
> start receiving pages once connected, I need the help.
>
> Regards,
> Robert- Hide quoted text -
>
> - Show quoted text -

Thank you for your reply.

***You're welcome, but I would personally appreciate it if you were to stop
using Google Groups to post here. Either that or find a setting that causes
indented content to be clearly marked. Use a real newsreader instead. Click
here:
news://msnews.microsoft.com/microsoft.public.win98.gen_discussion.

True that Win9x had no add-ons, but the automatically check WAS set.

*** Not true that IE6 on Win98 has no add-ons, it's just more difficult to
get to them. Active-X, Java, Flash... All of these are IE Add-ons.

I found that when I went to MS website as shown in a usenet posting
for info about WinXP/Vista problems, EVERY time I had to reboot! When
I went to older info URLs [about Win98 etc] there was no problem.

After I unchecked the automatic update, and tried again I found that
the IE application window I used to go to the MS URL had no problem.
I could minimize, close, whatever. However, the original IE
application window that I used to redirect me from google reader to
website, THAT IE window hung up. had to reboot. However, I think
that's a problem with google's redirection and stuff. Historically,
google's gmail would hang my IE after downloading an attachment, but
google fixed that. As a test to see if google is now at fault, I
tried pasting the MS URL directly in and NOT use google's redirection
and voila! all is copacetic again.

Conclusion MS website was not hanging me, but there was a toxic
combination of MS looking for a nonexistent update for my Win98 and
then my not being able to recover from google's redirection.

***Frankly, if you have anything Google besides using it as a home page and
Google Earth installed -- if you have Google Desktop or Toolbar or any other
such Google search assistant, I'd uninstall it.

I think you fixed that problem.

This weird trouble with IE6 on Win98 all started after visiting a
poorly constructed real estate website listing where their tour bombed
my system everytime. [I swear it acts like a memory leak] So I gave
up, but after that experience something permanently changed my IE on
this Win98. At least 3 days before the same thing had happened on the
other Win98 machine and changed its IE to be touchy beyond belief.
But no detectable malware either machine.

***That's because it's probably a "legit" add-on that acts as a viewer for
the real estate tour. Look in Add/Remove Programs for anything named
Viewpoint and uninstall it. It's a common viewer for 3D graphics and just as
commonly causes problems. If not Viewpoint, it will be something similar,
though it may not be in Add/Remove Programs. Then we'll have to go looking
for those "add-ons".

Another nuisance question, half the time I can't save an MS website
URL as a self contained .mht, only as that "folder generating" .html.
I hate those extra folders so much, that I usually save as text and
use an old editor that has column manipulation capability to clean up
the text so it's readable. Any idea what causes that dreaded 'failed
to save' when trying to use .mht? It's very irritating especially
after waiting through some 30 seconds of download before IE decides it
can't save it.

***The web page contains components that cannot be saved in the MHT format.
That simple.

Back to my original problem with IE6 on WinXP, my comment about waking
up the IE on my WinXP is in excruciating detail at:
I don't know how to give you the URL for the thread, except copy it
off my IE:
<http://groups.google.com/group/
microsoft.public.internetexplorer.general/browse_thread/thread/
a9e6c7309e768ac2/5a21791cd64605c9?hl=en#5a21791cd64605c9>
I hope you get a chance to read it. You will appreciate why I'm here
asking off-topic questions.

***Another reason for not using Google Groups to post, only for research:
Broken links. And there's nothing off-topic about IE questions in a Windows
group. You're just likely to get better answers from over there, especially
from PA Bear, only it turns out you were having a very hard time making
yourself clear.

In case that URL doesn't work, here is a description of my problem:
How do I get the IE6 on my WinXP to get past this?
It dials, makes connection, confirms me to my ISP, announces that the
connection is made with a little balloon, but then stops and will not
download the welcome page? The IE6 promptly sequences through
everything until it's time to get the page, then...nothing, no data
transfer, just an hour glass. I can't even activate the View Source.
Have to stop IE, but then the 'can't show this page' screen is the
same as view source.

To see what was different between my WinXP that was working and the
problematic WinXP one, I copied all the settings I saw and noticed
that in Programs the IE that did not work referenced a lot of
Microsoft Outlook, so changed them to match the working machine
'Outlook Express'. One item seemed wrong. I can't change the html
editor from being Notepad appear blank like the machine that works.
But didn't seem to matter, because the IE6 started working! Pages
came down very quickly and I actually visited three websites,
generated them as history and all looked normal. But then I ran
ipconfig and ping while attached to see what my ISP DNS was. Being
finished, I closed IE6 and upon reopening and connecting to my ISP,
the IE6 stopped at any page download again! Didn't matter what
website address, IE6 just stopped when it came time to get the page.
No data transfer, nothing.

There are only three add-ons running, Forgot what they are, but one
is adobe, which I trust, another is Active X, don't know, but I
disabled it and another one,but I think I disabled it too. Later, I
will uncheck the update section and disable all and let you know if
that helped.

***Ideas only. Test each thoroughly before continuing to the next:
1. In Internet Options, Advanced tab, click the Restore Defaults button.
Then uncheck JUST that one item about checking for Updates. You can fiddle
with the rest later. Do the same for your Internet Zone and Restricted Zone.
Reset to defaults.

2. In a CMD window, while connected, run the following:
ipconfig /flushdns

3. Set up a Clean Boot by running MSCONFIG, choosing Selective Startup, then
uncheck the Load Startup Items, then go to the Services tab, put a check in
"Hide all Microsoft Services", then click Disable All. Click OK, reboot when
prompted, check to make sure that your antivirus didn't automatically
restart itself (Avast will do that), then test at Microsoft.com. If you're
sure it's working OK, now, then run MSINFO32, look under Software, then
Startup Programs, click anywhere in the right-hand pane, press Ctrl-A, then
Ctrl-C, then use Ctrl-V to Paste the info into a reply. Stop any further
testing of suggestions and reestablish a Normal boot in MSCONFIG.

4. Not sure about this one, because I've never used a modem with XP. In the
Modem's properties, I would hope that there is somewhere to manually enter
DNS settings. Probably in the modem's Properties, then TCP/IP protocol's
Properties. Try using OpenDNS.com for both Primary and Secondary DNS
servers.

And, before replying, click here and start using a proper newsreader:
news://msnews.microsoft.com/microsoft.public.windowsxp.general

Otherwise, I'll simply ignore you. Might not seem like much to you, but it's
a lot of difference to me. Take it or leave it. I'm 99% certain that the
problem isn't IE at all, it's either a third-party piece or crapware that
won't let you (or anything else, like your ISP) change settings, or there's
something wrong with the DUN connectoid.

What ISP do you use? Do you set up your DUN connection manually or did you
install some program from the ISP to do it? Is it even using Windows DUN, or
is it using its own dialer?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com