memory could not be "read"

gremme · Aug 11, 2007

Hi
I got a problem with my computer.
now and then, sometimes very often, when I'm playing world of warcraft
a message pops up (looks like this but with different numbers from time to
time:

error#132 (0x85100084) fatal exception
program: c:\program\world of warcraft\wow.exe
exception: 0xc0000005 (access_violation) @ 001b:4d67375
the instruction at "0x4d657375" referenced memory at "0x4d657375".
the memory could not be "read".

then the game will shut down after I press ok.
Does anyone know what might cause this? I'll be very grateful for any help.
Below I've included system specs and an errorlog

Here's a summary of my system specs from the directX diagnostics:
OS: Microsoft windows XP professional(5.1, build 2600)
Systemmanufacturer: NVIDIA
Systemmodel: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, MMX, 3DNow(2
CPUs),
Memory: 2048MB RAM
Exchangefile: 711 MB used, 3228 available
DirectX-version: DirectX 9.0c(4.09.0000.0904)

Here's an errorlog from world of warcrafts errorlogs:

WoWBuild: 6898
------------------------------------------------------------------------------

----------------------------------------
x86 Registers
----------------------------------------

EAX=52000805 EBX=0012FE14 ECX=003C2B6D EDX=00290000 ESI=05F06008
EDI=0000B81C EBP=0012FE00 ESP=0012FDE0 EIP=52000805 FLG=00210206
CS =001B DS =0023 ES =0023 SS =0023 FS =003B GS =0000

----------------------------------------
Stack Trace (Manual)
----------------------------------------

Address Frame Logical addr Module

52000805 0012FE00 0000:00000000 F:\World of Warcraft\WoW.exe
00531425 0012FE2C 0001:00130425 F:\World of Warcraft\WoW.exe
00531971 0012FE54 0001:00130971 F:\World of Warcraft\WoW.exe
006D1E03 0012FE98 0001:002D0E03 F:\World of Warcraft\WoW.exe
0041C1CC 0012FF0C 0001:0001B1CC F:\World of Warcraft\WoW.exe
0041D661 0012FF24 0001:0001C661 F:\World of Warcraft\WoW.exe
00405868 0012FFC0 0001:00004868 F:\World of Warcraft\WoW.exe
7C816D4F 0012FFF0 0001:00015D4F C:\WINDOWS\system32\kernel32.dll

----------------------------------------
Stack Trace (Using DBGHELP.DLL)
----------------------------------------

52000805 <unknown module> <unknown symbol>+0
(0x00290000,0x0000B81C,0x003C2B6D,0x0012FE14)
00530EB3 WoW.exe <unknown symbol>+0
(0x00000000,0x00000000,0x00000000,0x00000000)

----------------------------------------
Loaded Modules
----------------------------------------

0x00380000 - 0x003E9000 F:\World of Warcraft\DivxDecoder.dll
0x00400000 - 0x00CEE000 F:\World of Warcraft\WoW.exe
0x01C50000 - 0x01C72000 C:\WINDOWS\system32\nvappfilter.dll
0x0A570000 - 0x0A836000 C:\WINDOWS\system32\msi.dll
0x0FAF0000 - 0x0FC08000 F:\World of Warcraft\dbghelp.dll
0x0FFD0000 - 0x0FFF8000 C:\WINDOWS\system32\rsaenh.dll
0x10000000 - 0x10090000 F:\World of Warcraft\fmod.dll
0x20000000 - 0x202CA000 C:\WINDOWS\system32\xpsp2res.dll
0x4FD10000 - 0x4FEB6000 C:\WINDOWS\system32\d3d9.dll
0x5B270000 - 0x5B2A8000 C:\WINDOWS\system32\uxtheme.dll
0x5D5B0000 - 0x5D647000 C:\WINDOWS\system32\comctl32.dll
0x5F220000 - 0x5F2EC000 C:\WINDOWS\system32\OPENGL32.dll
0x5FF90000 - 0x5FFB1000 C:\WINDOWS\system32\GLU32.dll
0x60940000 - 0x60994000 C:\WINDOWS\system32\NETAPI32.dll
0x698B0000 - 0x69908000 C:\WINDOWS\system32\hnetcfg.dll
0x6DF20000 - 0x6DF26000 C:\WINDOWS\system32\d3d8thk.dll
0x71A40000 - 0x71A80000 C:\WINDOWS\system32\mswsock.dll
0x71A80000 - 0x71A88000 C:\WINDOWS\System32\wshtcpip.dll
0x71A90000 - 0x71A98000 C:\WINDOWS\system32\WS2HELP.dll
0x71AA0000 - 0x71AB7000 C:\WINDOWS\system32\WS2_32.dll
0x71AC0000 - 0x71ACA000 C:\WINDOWS\system32\WSOCK32.dll
0x71BE0000 - 0x71BF3000 C:\WINDOWS\system32\SAMLIB.dll
0x722A0000 - 0x722A5000 C:\WINDOWS\system32\sensapi.dll
0x72CE0000 - 0x72CE8000 C:\WINDOWS\system32\msacm32.drv
0x72CF0000 - 0x72CF9000 C:\WINDOWS\system32\wdmaud.drv
0x73050000 - 0x7306C000 C:\WINDOWS\system32\rsvpsp.dll
0x73730000 - 0x73779000 C:\WINDOWS\system32\DDRAW.dll
0x73B90000 - 0x73B96000 C:\WINDOWS\system32\DCIMAN32.dll
0x73EB0000 - 0x73EB4000 C:\WINDOWS\system32\KsUser.dll
0x73EE0000 - 0x73F3C000 C:\WINDOWS\system32\dsound.dll
0x746F0000 - 0x7473B000 C:\WINDOWS\system32\MSCTF.dll
0x75E70000 - 0x75F20000 C:\WINDOWS\system32\SXS.DLL
0x76370000 - 0x7638D000 C:\WINDOWS\system32\IMM32.dll
0x769B0000 - 0x76A63000 C:\WINDOWS\system32\USERENV.dll
0x76B30000 - 0x76B5E000 C:\WINDOWS\system32\WINMM.dll
0x76BE0000 - 0x76BEB000 C:\WINDOWS\system32\PSAPI.DLL
0x76C20000 - 0x76C4E000 C:\WINDOWS\system32\WINTRUST.dll
0x76C80000 - 0x76CA8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x76E70000 - 0x76E7E000 C:\WINDOWS\system32\rtutils.dll
0x76E80000 - 0x76E92000 C:\WINDOWS\system32\rasman.dll
0x76EA0000 - 0x76ECF000 C:\WINDOWS\system32\TAPI32.dll
0x76ED0000 - 0x76F0C000 C:\WINDOWS\system32\RASAPI32.DLL
0x76F10000 - 0x76F37000 C:\WINDOWS\system32\DNSAPI.dll
0x76F50000 - 0x76F7D000 C:\WINDOWS\system32\WLDAP32.dll
0x76FA0000 - 0x76FA8000 C:\WINDOWS\System32\winrnr.dll
0x76FB0000 - 0x76FB6000 C:\WINDOWS\system32\rasadhlp.dll
0x76FC0000 - 0x7703F000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77040000 - 0x77108000 C:\WINDOWS\system32\COMRes.dll
0x77110000 - 0x7719C000 C:\WINDOWS\system32\OLEAUT32.dll
0x771A0000 - 0x77246000 C:\WINDOWS\system32\WININET.dll
0x77250000 - 0x772F0000 C:\WINDOWS\system32\urlmon.dll
0x773C0000 - 0x774C2000
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
0x774D0000 - 0x7760C000 C:\WINDOWS\system32\ole32.dll
0x77680000 - 0x776A1000 C:\WINDOWS\system32\NTMARTA.DLL
0x77910000 - 0x77A05000 C:\WINDOWS\system32\setupapi.dll
0x77A70000 - 0x77B05000 C:\WINDOWS\system32\CRYPT32.dll
0x77B10000 - 0x77B22000 C:\WINDOWS\system32\MSASN1.dll
0x77BC0000 - 0x77BC7000 C:\WINDOWS\system32\midimap.dll
0x77BD0000 - 0x77BE5000 C:\WINDOWS\system32\MSACM32.dll
0x77BF0000 - 0x77BF8000 C:\WINDOWS\system32\VERSION.dll
0x77C00000 - 0x77C58000 C:\WINDOWS\system32\msvcrt.dll
0x77D30000 - 0x77DC0000 C:\WINDOWS\system32\USER32.dll
0x77DC0000 - 0x77E6B000 C:\WINDOWS\system32\ADVAPI32.dll
0x77E70000 - 0x77F01000 C:\WINDOWS\system32\RPCRT4.dll
0x77F10000 - 0x77F56000 C:\WINDOWS\system32\GDI32.dll
0x77F60000 - 0x77FD6000 C:\WINDOWS\system32\SHLWAPI.dll
0x77FE0000 - 0x77FF1000 C:\WINDOWS\system32\Secur32.dll
0x7C800000 - 0x7C8F8000 C:\WINDOWS\system32\kernel32.dll
0x7C900000 - 0x7C9B2000 C:\WINDOWS\system32\ntdll.dll
0x7C9C0000 - 0x7D1D6000 C:\WINDOWS\system32\SHELL32.dll

----------------------------------------
Memory Dump
----------------------------------------

Code: 16 bytes starting at (EIP = 52000805)

52000805: <can't read from this address>

Stack: 1024 bytes starting at (ESP = 0012FDE0)

* = addr ** *
0012FDE0: B3 0E 53 00 00 00 29 00 1C B8 00 00 6D 2B 3C 00 ..S...).....m+<.
0012FDF0: 14 FE 12 00 C8 77 A8 05 08 60 F0 05 C8 E7 08 14 .....w...`......
0012FE00: 2C FE 12 00 25 14 53 00 6D 2B 3C 00 1C B8 12 00 ,...%.S.m+<.....
0012FE10: E1 8F AB 00 18 E8 79 00 08 76 BC 14 00 00 00 00 ......y..v......
0012FE20: FF FF FF FF 0B 01 00 00 02 00 00 00 54 FE 12 00 ............T...
0012FE30: 71 19 53 00 6D 2B 3C 00 08 76 BC 14 0B 01 00 00 q.S.m+<..v......
0012FE40: AC 38 B1 02 E1 8F AB 00 88 3B 0B 08 CC 77 A8 05 .8..........w..
0012FE50: 30 51 40 00 98 FE 12 00 03 1E 6D 00 08 38 B1 02 0Q@.......m..8..
0012FE60: 89 1B 40 00 00 00 00 00 00 00 00 00 1B ED 41 00 ..@...........A.
0012FE70: 00 00 00 00 00 00 00 00 08 38 B1 02 00 00 00 00 .........8......
0012FE80: 88 3B 0B 08 28 4A B6 02 00 00 00 00 02 01 00 00 ...(J..........
0012FE90: 03 00 00 00 01 00 00 00 0C FF 12 00 CC C1 41 00 ..............A.
0012FEA0: 08 38 B1 02 06 00 00 00 00 00 00 00 76 D5 41 00 .8..........v.A.
0012FEB0: 28 0A 00 00 02 00 00 00 01 00 00 00 65 2C 3C 00 (...........e,<.
0012FEC0: 00 00 00 00 00 00 00 00 45 6E 67 69 6E 65 20 31 ........Engine 1
0012FED0: 35 66 30 00 18 00 00 00 3C 1B 00 7C 00 00 15 00 5f0.....<..|....
0012FEE0: 65 6E 00 00 F0 FE 12 00 B0 FF 12 00 28 0A 00 00 en..........(...
0012FEF0: 47 42 00 00 00 00 00 00 7C E5 90 7C 38 9C 80 7C GB......|..|8..|
0012FF00: 8C 20 00 00 00 00 00 00 FE D1 63 31 24 FF 12 00 . ........c1$...
0012FF10: 61 D6 41 00 01 00 00 00 28 58 40 00 01 00 00 00 a.A.....(X@.....
0012FF20: 01 00 00 00 C0 FF 12 00 68 58 40 00 49 94 40 00 ........hX@.I.@.
0012FF30: 00 00 40 00 00 00 00 00 2E 23 15 00 0A 00 00 00 ..@......#......
0012FF40: 32 D1 63 31 00 00 00 00 00 00 00 00 00 F0 FD 7F 2.c1............
0012FF50: 44 00 00 00 F0 3E 15 00 88 32 15 00 80 41 15 00 D....>...2...A..
0012FF60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0012FF70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0012FF80: 00 00 00 00 00 00 00 00 FF FF FF FF FF FF FF FF ................
0012FF90: FF FF FF FF 05 00 00 C0 01 00 00 00 05 00 00 00 ................
0012FFA0: 00 00 00 00 00 00 00 00 40 FF 12 00 08 FA 12 00 ........@.......
0012FFB0: E0 FF 12 00 E0 BA 40 00 2A 96 F1 31 01 00 00 00 ......@.*..1....
0012FFC0: F0 FF 12 00 4F 6D 81 7C 00 00 00 00 00 00 00 00 ....Om.|........
0012FFD0: 00 F0 FD 7F 05 00 00 C0 C8 FF 12 00 04 FA 12 00 ................
0012FFE0: FF FF FF FF F3 99 83 7C 58 6D 81 7C 00 00 00 00 .......|Xm.|....
0012FFF0: 00 00 00 00 00 00 00 00 00 10 40 00 00 00 00 00 ..........@.....
00130000: 41 63 74 78 20 00 00 00 01 00 00 00 98 24 00 00 Actx ........$..
00130010: C4 00 00 00 00 00 00 00 20 00 00 00 00 00 00 00 ........ .......
00130020: 14 00 00 00 01 00 00 00 06 00 00 00 34 00 00 00 ............4...
00130030: 14 01 00 00 01 00 00 00 00 00 00 00 00 00 00 00 ................
00130040: 00 00 00 00 00 00 00 00 00 00 00 00 02 00 00 00 ................
00130050: 00 00 00 00 00 00 00 00 00 00 00 00 14 02 00 00 ................
00130060: 9C 01 00 00 00 00 00 00 5B 49 59 2D B0 03 00 00 ........[IY-....
00130070: 32 00 00 00 E4 03 00 00 D2 02 00 00 00 00 00 00 2...............
00130080: E4 02 02 83 B8 06 00 00 46 00 00 00 00 07 00 00 ........F.......
00130090: EA 02 00 00 00 00 00 00 D2 D5 8C D1 EC 09 00 00 ................
001300A0: 46 00 00 00 34 0A 00 00 EA 02 00 00 00 00 00 00 F...4...........
001300B0: 2E AD 6A D8 20 0D 00 00 46 00 00 00 68 0D 00 00 ..j. ...F...h...
001300C0: 04 03 00 00 10 00 00 00 04 00 00 00 D4 00 00 00 ................
001300D0: 02 00 00 00 01 00 00 00 14 01 00 00 8C 0F 00 00 ................
001300E0: 01 00 00 00 02 00 00 00 A0 10 00 00 2C 03 00 00 ............,...
001300F0: 01 00 00 00 04 00 00 00 CC 13 00 00 50 10 00 00 ............P...
00130100: 02 00 00 00 06 00 00 00 1C 24 00 00 7C 00 00 00 .........$..|...
00130110: 02 00 00 00 53 73 48 64 2C 00 00 00 01 00 00 00 ....SsHd,.......
00130120: 01 00 00 00 01 00 00 00 05 00 00 00 88 00 00 00 ................
00130130: 01 00 00 00 58 0F 00 00 2C 00 00 00 5A 00 00 00 ....X...,...Z...
00130140: 5A 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Z...............
00130150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00130160: 00 00 00 00 00 00 00 00 02 00 00 00 24 00 00 00 ............$...
00130170: 34 00 00 00 43 00 3A 00 5C 00 57 00 49 00 4E 00 4...C.:.\.W.I.N.
00130180: 44 00 4F 00 57 00 53 00 5C 00 57 00 69 00 6E 00 D.O.W.S.\.W.i.n.
00130190: 53 00 78 00 73 00 5C 00 00 00 00 00 00 00 00 00 S.x.s.\.........
001301A0: 00 00 00 00 00 00 00 00 00 01 00 00 9C 01 00 00 ................
001301B0: 01 00 00 00 5B 49 59 2D 9C 02 00 00 32 00 00 00 ....[IY-....2...
001301C0: D0 02 00 00 D2 02 00 00 02 00 00 00 E4 02 02 83 ................
001301D0: A4 05 00 00 46 00 00 00 EC 05 00 00 EA 02 00 00 ....F...........

------------------------------------------------------------------------------

Malke · Aug 11, 2007

gremme wrote:
> Hi
> I got a problem with my computer.
> now and then, sometimes very often, when I'm playing world of warcraft
> a message pops up (looks like this but with different numbers from time to
> time:
>
> error#132 (0x85100084) fatal exception
> program: c:\program\world of warcraft\wow.exe
> exception: 0xc0000005 (access_violation) @ 001b:4d67375
> the instruction at "0x4d657375" referenced memory at "0x4d657375".
> the memory could not be "read".
>
> then the game will shut down after I press ok.
> Does anyone know what might cause this? I'll be very grateful for any help.
> Below I've included system specs and an errorlog
>
> Here's a summary of my system specs from the directX diagnostics:
> OS: Microsoft windows XP professional(5.1, build 2600)
> Systemmanufacturer: NVIDIA
> Systemmodel: AWRDACPI
> BIOS: Phoenix - AwardBIOS v6.00PG
> Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, MMX, 3DNow(2
> CPUs),
> Memory: 2048MB RAM
> Exchangefile: 711 MB used, 3228 available
> DirectX-version: DirectX 9.0c(4.09.0000.0904)
>
> Here's an errorlog from world of warcrafts errorlogs:

(snip very long WoW logs which aren't useful for our troubleshooting)

1. Make sure you have all the patches for WoW.
2. Have nothing else running in the background when you play WoW - it is
very resource-intensive.
3. Have you always gotten these errors when running WoW? If not, ask
yourself The First Question Of Troubleshooting: what changed between the
time things worked and the time they didn't?
4. If everything else on your computer is working correctly and your
only problem is with WoW, contact Blizzard tech support and/or post on
one of the extremely active WoW user forums.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

nass · Aug 11, 2007

"gremme" wrote:

> Hi
> I got a problem with my computer.
> now and then, sometimes very often, when I'm playing world of warcraft
> a message pops up (looks like this but with different numbers from time to
> time:
>
> error#132 (0x85100084) fatal exception
> program: c:\program\world of warcraft\wow.exe
> exception: 0xc0000005 (access_violation) @ 001b:4d67375
> the instruction at "0x4d657375" referenced memory at "0x4d657375".
> the memory could not be "read".
>
> then the game will shut down after I press ok.
> Does anyone know what might cause this? I'll be very grateful for any help.
> Below I've included system specs and an errorlog
>
> Here's a summary of my system specs from the directX diagnostics:
> OS: Microsoft windows XP professional(5.1, build 2600)
> Systemmanufacturer: NVIDIA
> Systemmodel: AWRDACPI
> BIOS: Phoenix - AwardBIOS v6.00PG
> Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, MMX, 3DNow(2
> CPUs),
> Memory: 2048MB RAM
> Exchangefile: 711 MB used, 3228 available
> DirectX-version: DirectX 9.0c(4.09.0000.0904)
>
> Here's an errorlog from world of warcrafts errorlogs:
>
>
> WoWBuild: 6898
> ------------------------------------------------------------------------------
>
> ----------------------------------------
> x86 Registers
> ----------------------------------------
>
> EAX=52000805 EBX=0012FE14 ECX=003C2B6D EDX=00290000 ESI=05F06008
> EDI=0000B81C EBP=0012FE00 ESP=0012FDE0 EIP=52000805 FLG=00210206
> CS =001B DS =0023 ES =0023 SS =0023 FS =003B GS =0000

Either contact WoW for support or try this discussion:
http://www.dslreports.com/forum/remark,12823614
HTH.
nass
-------
www.nasstec.co.uk

Matou · Aug 14, 2007

I have this problem too. The message is apears at the end of the
loading, just after I chose my character.

I uninstalled and installed the game with all the add-ons and setups,
but it's still here !!!

I researched on the web : they are speaking about problems with the
RAM or with the graphic system. But everything is okay on my
computer.

The first time this message appeared was after a reboot of my
computer, because of a bug in WOW.

Please help me I'm paying my account but I can't play !!!

Malke · Aug 14, 2007

Matou wrote:
> I have this problem too. The message is apears at the end of the
> loading, just after I chose my character.
>
> I uninstalled and installed the game with all the add-ons and setups,
> but it's still here !!!
>
> I researched on the web : they are speaking about problems with the
> RAM or with the graphic system. But everything is okay on my
> computer.
>
> The first time this message appeared was after a reboot of my
> computer, because of a bug in WOW.
>
> Please help me I'm paying my account but I can't play !!!
>
As we told the OP, contact Blizzard tech support for problems with their
game.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

memory could not be "read"

gremme

Malke

nass

Matou

Malke

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