Error message: Internal page fault

[ktomk42]

Whenever I try to display Windows 98 Help files I receive the following error
message: HH has caused an internal page fault in module HHCTRL.OCX...
I have been unable to find a solution anywhere. Any ideas?
--
TomK

 

[Mart]

"internal" or "invalid"?

Error Message: HH Caused an Invalid Page Fault in Module HHCTRL.OCX
http://support.microsoft.com/kb/207253/en-us

Mart


"ktomk42" <ktomk42@discussions.microsoft.com> wrote in message
news:A04A6D8A-8A31-42B3-82C9-6654C8B90BAB@microsoft.com...
> Whenever I try to display Windows 98 Help files I receive the following
> error
> message: HH has caused an internal page fault in module HHCTRL.OCX...
> I have been unable to find a solution anywhere. Any ideas?
> --
> TomK

 

[ktomk42]

You're right, invalid page fault is correct, not internal page fault.
Nevertheless, I tried to procedure that I had already found in the Knowledge
Base but it didn't solve my problem.
--
TomK


"ktomk42" wrote:

> Whenever I try to display Windows 98 Help files I receive the following error
> message: HH has caused an internal page fault in module HHCTRL.OCX...
> I have been unable to find a solution anywhere. Any ideas?
> --
> TomK

 

[glee]

Try this:
Delete the Hh.dat file from the Windows folder.
To do so, follow these steps:
Click Start, point to Find, and then click Files Or Folders.
In the Named box, type hh.dat, and then click Find Now.
Right-click the Hh.dat file, click Delete, and then click Yes.


If that does not help, extract Hhctrl.ocx from the .cab files on your Windows CD, or
from the .cab file location on your hard drive, to the Windows\System folder, using
the"Extract one file" option of System File Checker (SFC).

Using SFC to extract a file:
http://www.rickrogers.org/sfc.htm#1pp
http://www.rickrogers.org/sfc.htm#2pp

HOW TO: Extract Original Compressed Windows Files:
http://support.microsoft.com/default.aspx?scid=kbEN-US129605#5


If that does not help, try this:
1. Click Start, point to Find, and then click Files or Folders.
2. Type *.chw in the Search For box. Make sure that you are searching in "My
Computer" and you click to select the Search Subdirectories check box.
3. Click Find Now.
4. Click Edit from the menu bar and click Select All.
5. Press the DELETE key on the keyboard. Click Yes when you receive the prompt to
move files to the Recycle Bin.
6. Close the window and open Help.
7. Click the Index tab. Windows Help rebuilds the index file and creates a new .chw
file.

--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/
http://dts-l.org/goodpost.htm


"ktomk42" <ktomk42@discussions.microsoft.com> wrote in message
newsCCC1086-346B-4D62-A54F-24B1A87443EA@microsoft.com...
> You're right, invalid page fault is correct, not internal page fault.
> Nevertheless, I tried to procedure that I had already found in the Knowledge
> Base but it didn't solve my problem.
> --
> TomK
>
>
> "ktomk42" wrote:
>
>> Whenever I try to display Windows 98 Help files I receive the following error
>> message: HH has caused an internal page fault in module HHCTRL.OCX...
>> I have been unable to find a solution anywhere. Any ideas?
>> --
>> TomK

 

[... et al.]

glee wrote:

>
> If that does not help, extract Hhctrl.ocx from the .cab files on your
> Windows CD, or from the .cab file location on your hard drive, to the
> Windows\System folder, using the"Extract one file" option of System File
> Checker (SFC).

If it help with the pagefaults that's good of course, but is it advisable to
go back to that old version if one have updated Win98 to the 'HTML Help'
that comes with the 'Internet Explorer 6' bundle?

HTML Help Update(KB896358) Security(ms05-026) for Win98:
(Latest i know of that contains an [HHCtrl.ocx] file)
<http://support.microsoft.com/kb/896358/>

<http://www.microsoft.com/technet/security/bulletin/ms05-026.mspx>,
contains no link to DL it, so ..

... direct DL:
<http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/Windows98-KB896358-ENU_c5723e17767d92f28912f0c368525bc.exe>

--
Nah-ah. I'm staying out of this. ... Now, here's my opinion.

Please followup in the newsgroup.
E-mail address is invalid due to spam-control.

 

[glee]

Yes, the best thing would be to reinstall that update to replace the file.

Thanks for the link to the download itself. I could not find it when I posted.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/
http://dts-l.org/goodpost.htm


"... et al." <look@sig.bcause.this.is.invalid> wrote in message
news:ukHrMQi3HHA.1204@TK2MSFTNGP03.phx.gbl...
> glee wrote:
>
>>
>> If that does not help, extract Hhctrl.ocx from the .cab files on your Windows CD,
>> or from the .cab file location on your hard drive, to the Windows\System folder,
>> using the"Extract one file" option of System File Checker (SFC).
>
> If it help with the pagefaults that's good of course, but is it advisable to go
> back to that old version if one have updated Win98 to the 'HTML Help' that comes
> with the 'Internet Explorer 6' bundle?
>
> HTML Help Update(KB896358) Security(ms05-026) for Win98:
> (Latest i know of that contains an [HHCtrl.ocx] file)
> <http://support.microsoft.com/kb/896358/>
>
> <http://www.microsoft.com/technet/security/bulletin/ms05-026.mspx>,
> contains no link to DL it, so ..
>
> .. direct DL:
> <http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/Windows98-KB896358-ENU_c5723e17767d92f28912f0c368525bc.exe>
>
> --
> Nah-ah. I'm staying out of this. ... Now, here's my opinion.
>
> Please followup in the newsgroup.
> E-mail address is invalid due to spam-control.

 

[ktomk42]

Thanks, glee, extracting the file using sfc worked! I appreciate your help.
--
TomK


"glee" wrote:

> Try this:
> Delete the Hh.dat file from the Windows folder.
> To do so, follow these steps:
> Click Start, point to Find, and then click Files Or Folders.
> In the Named box, type hh.dat, and then click Find Now.
> Right-click the Hh.dat file, click Delete, and then click Yes.
>
>
> If that does not help, extract Hhctrl.ocx from the .cab files on your Windows CD, or
> from the .cab file location on your hard drive, to the Windows\System folder, using
> the"Extract one file" option of System File Checker (SFC).
>
> Using SFC to extract a file:
> http://www.rickrogers.org/sfc.htm#1pp
> http://www.rickrogers.org/sfc.htm#2pp
>
> HOW TO: Extract Original Compressed Windows Files:
> http://support.microsoft.com/default.aspx?scid=kbEN-US129605#5
>
>
> If that does not help, try this:
> 1. Click Start, point to Find, and then click Files or Folders.
> 2. Type *.chw in the Search For box. Make sure that you are searching in "My
> Computer" and you click to select the Search Subdirectories check box.
> 3. Click Find Now.
> 4. Click Edit from the menu bar and click Select All.
> 5. Press the DELETE key on the keyboard. Click Yes when you receive the prompt to
> move files to the Recycle Bin.
> 6. Close the window and open Help.
> 7. Click the Index tab. Windows Help rebuilds the index file and creates a new .chw
> file.
>
> --
> Glen Ventura, MS MVP Shell/User, A+
> http://dts-l.org/
> http://dts-l.org/goodpost.htm
>
>
> "ktomk42" <ktomk42@discussions.microsoft.com> wrote in message
> newsCCC1086-346B-4D62-A54F-24B1A87443EA@microsoft.com...
> > You're right, invalid page fault is correct, not internal page fault.
> > Nevertheless, I tried to procedure that I had already found in the Knowledge
> > Base but it didn't solve my problem.
> > --
> > TomK
> >
> >
> > "ktomk42" wrote:
> >
> >> Whenever I try to display Windows 98 Help files I receive the following error
> >> message: HH has caused an internal page fault in module HHCTRL.OCX...
> >> I have been unable to find a solution anywhere. Any ideas?
> >> --
> >> TomK
>
>

 

[glee]

Glad to hear it.

Now you should download and install the HTML Help Update as "...etal." mentioned in
his reply, to update that file and its associated files with the latest version:
http://download.windowsupdate.com/m...96358-ENU_c5723e17767d92f28912f0c368525bc.exe

I was going to recommend that but could not find a link to the file download that
worked, so I gave you the next best alternative of extracting. (Thanks again to
"...etal." for finding a working link to the download).
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/
http://dts-l.org/goodpost.htm


"ktomk42" <ktomk42@discussions.microsoft.com> wrote in message
news:151CAA07-7519-4EAF-834B-91A988024D8E@microsoft.com...
> Thanks, glee, extracting the file using sfc worked! I appreciate your help.
> --
> TomK
>
>
> "glee" wrote:
>
>> Try this:
>> Delete the Hh.dat file from the Windows folder.
>> To do so, follow these steps:
>> Click Start, point to Find, and then click Files Or Folders.
>> In the Named box, type hh.dat, and then click Find Now.
>> Right-click the Hh.dat file, click Delete, and then click Yes.
>>
>>
>> If that does not help, extract Hhctrl.ocx from the .cab files on your Windows CD,
>> or
>> from the .cab file location on your hard drive, to the Windows\System folder,
>> using
>> the"Extract one file" option of System File Checker (SFC).
>>
>> Using SFC to extract a file:
>> http://www.rickrogers.org/sfc.htm#1pp
>> http://www.rickrogers.org/sfc.htm#2pp
>>
>> HOW TO: Extract Original Compressed Windows Files:
>> http://support.microsoft.com/default.aspx?scid=kbEN-US129605#5
>>
>>
>> If that does not help, try this:
>> 1. Click Start, point to Find, and then click Files or Folders.
>> 2. Type *.chw in the Search For box. Make sure that you are searching in "My
>> Computer" and you click to select the Search Subdirectories check box.
>> 3. Click Find Now.
>> 4. Click Edit from the menu bar and click Select All.
>> 5. Press the DELETE key on the keyboard. Click Yes when you receive the prompt to
>> move files to the Recycle Bin.
>> 6. Close the window and open Help.
>> 7. Click the Index tab. Windows Help rebuilds the index file and creates a new
>> .chw
>> file.
>>
>> --
>> Glen Ventura, MS MVP Shell/User, A+
>> http://dts-l.org/
>> http://dts-l.org/goodpost.htm
>>
>>
>> "ktomk42" <ktomk42@discussions.microsoft.com> wrote in message
>> newsCCC1086-346B-4D62-A54F-24B1A87443EA@microsoft.com...
>> > You're right, invalid page fault is correct, not internal page fault.
>> > Nevertheless, I tried to procedure that I had already found in the Knowledge
>> > Base but it didn't solve my problem.
>> > --
>> > TomK
>> >
>> >
>> > "ktomk42" wrote:
>> >
>> >> Whenever I try to display Windows 98 Help files I receive the following error
>> >> message: HH has caused an internal page fault in module HHCTRL.OCX...
>> >> I have been unable to find a solution anywhere. Any ideas?
>> >> --
>> >> TomK
>>
>>