Administrators AWS Posted March 8, 2013 Administrators Posted March 8, 2013 Remote desktop and the accessories file disappeared with last updates. How is this fixed? With the last updates (2/19, 22, 23) remote desktop and the accessories file disappeared. I've gone through the MS site and general searches with no answers. 4 out of five of machines - 3 on W-7 and one XP home - are impacted as well as several of those at associated firms. How do we fix this - now? [url="All Replies (2) [url="[url= Found this helpful 0 [url="Arya S Asok replied on Support Engineer[url="Community Star Hi, Thank you posting your query in Microsoft Community forums. As I understand, remote desktop and the accessories file disappear after Windows update.Do you receive any error message on the computer?Try fixing the issue by following the steps:Method 1:You may uninstall the update that is causing the issue and check.Refer to the link: http://windows.microsoft.com/is-is/windows7/see-which-windows-updates-are-installed http://windows.microsoft.com/en-in/windows7/remove-an-updateYou may try to install the update manually from the link: Microsoft Download Center http://www.microsoft.com/en-us/download/default.aspx Method 2:Perform a clean boot and check if the issue is caused due to any third party software.How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7http://support.microsoft.com/kb/929135Note: After trouble shooting put the computer to start as usual by performing step 7 from the above Knowledge Base article. Method 3:You may perform a system restore to the previous stage when the system was working fine and check.http://windows.microsoft.com/en-US/windows7/products/features/system-restore Please let us know if you face any further issue with Windows. I would be glad to assist. Found this helpful 0 [url="*** Email address is removed for privacy *** replied on Thank you for your response. I went through all the suggestions you made and nothing. In following your suggestions I reviewed each update / install and its purpose from 2/1 through today. Only one had an obvious tie to remote desktop - KB2592687 - but that wasn't installed on my machine until 2/25, several days after the loss of the accessories folder and specifically remote desktop (the other items in the accessories folder have also disappered such as the calculator). None of the updates had any reference to accessories. We made the 2/25 install in an effort to fix the issue but it did not fix the problem. I unistalled it today with no impact. What else do you suggest? Loss of the remote desktop severely impacts my ability to do my job. In closing - I have seen several web sites offering remote desktop downloads. None were Microsoft certified and most were off-shore sites. Needless to say I did attempt the downloads. Hoping the next note is the charm! John View this thread
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