Administrators AWS Posted March 8, 2013 Administrators Posted March 8, 2013 My PC's symptoms are similar to many posted by others before - with "Windows 7 Build 7601 This copy of Windows is not genuine" now etched onto my otherwise black desktop. I understand warning messages were appearing on the task bar for a while but in my absence working abroad my partner decided to ignore these! The PC now appears to have gone into a state of paralysis - no internet connection, USB ports disabled , disc drives unable to read and most windows functions disabled (error message: "The specified service does not exist as an installed service"). After a long CHAT session with Microsoft's Answer Desk Support team, the conclusion was nothing could be done other than a complete OS re-install. Since the disk drives won't read from the PC when logged-on, I imagine it would have to be from re-boot, potentially losing all HD data - I therefore need to back up essential files first (but can't find a route to saving anything externally). A desperate situation for which I'd appreciate any advice. I can't even run a diagnostic tool or anything more than a McAfee full scan (which shows nothing). Is the situation recoverable or can I at least save important files to removable media? View the thread Quote
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