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Hi

 

I am getting the above error when using Windows Update and am also unable to install updates for other software like Adobe Reader, Flash or Java. I have tried the Fix It tool, and the System Update Readiness Tool, to no effect. I suspect it may be to

do with a virus as there was one on the computer a while ago but the problem actually started when I uninstalled some bits of free trial software that the computer came with, possibly including an antivirus trial.

 

I suspect the answer may be similar to here:

 

http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/error-code-8007370b-and-8007371c/a80cc923-1fd5-47f5-a79d-bcc7cc17f684

 

and a system format is required, however that is a different version of Windows, so am unsure if this information still applies.

 

Many thanks for reading

 

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