Microsoft Mouse and Keyboard Center does not recognize Microsoft Surface Laptop keyboard

[Guest Daniel_336]

Problem:

 

1. I have a brand new Microsoft Surface Laptop, with Windows 10 Pro, which naturally comes with a brand new Microsoft keyboard hardwired to the laptop.
   
2. I installed the Microsoft Mouse and Keyboard Center to reassign some of the keyboard keys.
   
3. However, Microsoft's keyboard program does not detect Microsoft's own keyboard!
   

 

Failed solutions:

 

1. All the help pages say "update your drivers" or "unplug the USB device and plug it back in." However, this is a laptop keyboard, which is hardwired, not a USB keyboard. It is working fine, so there's no reason why the program should not detect it.
   
2. Yes, EVERYTHING is up to date, including ALL Windows Updates and ALL keyboard drivers.
   
3. Yes, I tried the troubleshooter.
   
4. Yes, I checked the list of "supported devices" that Microsoft lists here. But they are all mice, none of them are keyboards.
   
5. Screenshots of my steps are below -- Microsoft moderators, please don't dismiss me by saying "run the troubleshooter" or "update your drivers" or "turn it off and on again."
   

 

Questions:

 

1. Has anyone actually SEEN the Mouse and Keyboard Center recognize a Windows laptop keyboard? Not a USB external keyboard, the actual physical laptop keyboard?
   
2. Does the Mouse and Keyboard Center actually work with laptops? There's no documentation suggesting it shouldn't, especially with Microsoft's own hardware (like the Surface Laptop).
   
3. Where is there a list of what keyboards work with the "Mouse and *Keyboard* Center"?
   

 

Screenshots:

 

1. "No supported device detected"
   
    
   
2. "The best drivers are already installed"
   
   
    
   
3. "Keyboard troubleshooting has completed, no changes or updates were necessary"
   
   

 

Continue reading...