Guest Dave Posted October 15, 2007 Posted October 15, 2007 I just had 8 updates to my windows Vista Today...not I can not connecto the internet via AOL, nor Windows Internet Explorer. Does anyone have any idea what is creating this problem??? Better yet, how do I get reconnected to the Internet. (I was online earlier today before the updates loaded.) (I use Time warner Cable modem).
Guest Robert Aldwinckle Posted October 15, 2007 Posted October 15, 2007 (cross-post added to Vista Networking) "Dave" <Dave@discussions.microsoft.com> wrote in message news:E8C684B6-A623-4AD1-AD33-4F00092530D7@microsoft.com... >I just had 8 updates to my windows Vista Today...not I can not connecto the > internet via AOL, nor Windows Internet Explorer. Does anyone have any idea > what is creating this problem??? Better yet, how do I get reconnected to the > Internet. (I was online earlier today before the updates loaded.) (I use > Time warner Cable modem). Try this troubleshooter <title>How to troubleshoot network connectivity problems in Internet Explorer</title> http://support.microsoft.com/kb/936211 Also since that article was written a special case which is often overlooked has recently been added. Note that iexplore.exe can be regarded as being just the most common example of a more general problem the article implies. <title>Error message after you install a Windows Internet Explorer 7 update from Windows Update or from Microsoft Update: "Webpage cannot be displayed"</title> http://support.microsoft.com/?kbid=942818 BTW since your problem symptoms are occurring for more than one app and since I do not use your OS I am cross-posting this to a newsgroup which specializes in Networking for your OS. HTH Robert Aldwinckle ---
Guest Robert Aldwinckle Posted October 15, 2007 Posted October 15, 2007 (cross-post added to Vista Networking) "Dave" <Dave@discussions.microsoft.com> wrote in message news:E8C684B6-A623-4AD1-AD33-4F00092530D7@microsoft.com... >I just had 8 updates to my windows Vista Today...not I can not connecto the > internet via AOL, nor Windows Internet Explorer. Does anyone have any idea > what is creating this problem??? Better yet, how do I get reconnected to the > Internet. (I was online earlier today before the updates loaded.) (I use > Time warner Cable modem). Try this troubleshooter <title>How to troubleshoot network connectivity problems in Internet Explorer</title> http://support.microsoft.com/kb/936211 Also since that article was written a special case which is often overlooked has recently been added. Note that iexplore.exe can be regarded as being just the most common example of a more general problem the article implies. <title>Error message after you install a Windows Internet Explorer 7 update from Windows Update or from Microsoft Update: "Webpage cannot be displayed"</title> http://support.microsoft.com/?kbid=942818 BTW since your problem symptoms are occurring for more than one app and since I do not use your OS I am cross-posting this to a newsgroup which specializes in Networking for your OS. HTH Robert Aldwinckle ---
Guest Dwarf Posted October 15, 2007 Posted October 15, 2007 Hi Robert, Can I refer people to my post 'Updating Windows Vista' in the newsgroup 'Windows Update' (dated 10/10/2007). This post gives references to other posts of mine which give instructions on solving their problems. Obviously, this method will only work for systems running Vista. Dwarf "Robert Aldwinckle" wrote: > (cross-post added to Vista Networking) > "Dave" <Dave@discussions.microsoft.com> wrote in message > news:E8C684B6-A623-4AD1-AD33-4F00092530D7@microsoft.com... > >I just had 8 updates to my windows Vista Today...not I can not connecto the > > internet via AOL, nor Windows Internet Explorer. Does anyone have any idea > > what is creating this problem??? Better yet, how do I get reconnected to the > > Internet. (I was online earlier today before the updates loaded.) (I use > > Time warner Cable modem). > > > Try this troubleshooter > > <title>How to troubleshoot network connectivity problems in Internet Explorer</title> > http://support.microsoft.com/kb/936211 > > Also since that article was written a special case which is often overlooked > has recently been added. Note that iexplore.exe can be regarded as being > just the most common example of a more general problem the article implies. > > <title>Error message after you install a Windows Internet Explorer 7 update > from Windows Update or from Microsoft Update: "Webpage cannot be > displayed"</title> > http://support.microsoft.com/?kbid=942818 > > > BTW since your problem symptoms are occurring for more than one app > and since I do not use your OS I am cross-posting this to a newsgroup > which specializes in Networking for your OS. > > > HTH > > Robert Aldwinckle > --- > > >
Guest PA Bear Posted October 15, 2007 Posted October 15, 2007 Error message after you install a Windows Internet Explorer 7 update from Windows Update or from Microsoft Update: "Webpage cannot be displayed": http://support.microsoft.com/kb/942818 Try the following: 1. Disable your anti-virus application, any real-time protection provided by an anti-spyware application (except for Windows Defender includes Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any third-party firewall AND enable the Windows Firewall. NB: If you're running ZA Free firewall, you may need to uninstall it instead of disabling it. You're "working without a net" now: Don't to ANYTHING else online (e.g., browsing reading email chatting) except #4 below until your anti-virus application has been re-enabled! 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)" [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs (make sure Show Updates box is checked at top right) and reboot. 3. Re-do #1 above. 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates offered. If "Root Certificates" update is listed in the Optional Updates category, you might install it, too, to take full advantage of IE7's additional security. 5. Reboot > Make sure everything in #1 above is enabled again and, if applicable, disable the Windows Firewall and enable your third-party firewall. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.org/ Dave wrote: > I just had 8 updates to my windows Vista Today...not I can not connecto > the > internet via AOL, nor Windows Internet Explorer. Does anyone have any idea > what is creating this problem??? Better yet, how do I get reconnected to > the Internet. (I was online earlier today before the updates loaded.) (I > use Time warner Cable modem).
Guest Rob R Posted October 18, 2007 Posted October 18, 2007 Followed this step-by-step and it worked perfectly. Thank you for such a good answer to a vexing problem. "PA Bear" wrote: > Error message after you install a Windows Internet Explorer 7 update from > Windows Update or from Microsoft Update: "Webpage cannot be displayed": > http://support.microsoft.com/kb/942818 > > Try the following: > > 1. Disable your anti-virus application, any real-time protection provided by > an anti-spyware application (except for Windows Defender includes Spybot > Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any > third-party firewall AND enable the Windows Firewall. > > NB: If you're running ZA Free firewall, you may need to uninstall it instead > of disabling it. You're "working without a net" now: Don't to ANYTHING else > online (e.g., browsing reading email chatting) except #4 below until your > anti-virus application has been re-enabled! > > 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)" > [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs > (make sure Show Updates box is checked at top right) and reboot. > > 3. Re-do #1 above. > > 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates > offered. If "Root Certificates" update is listed in the Optional Updates > category, you might install it, too, to take full advantage of IE7's > additional security. > > 5. Reboot > Make sure everything in #1 above is enabled again and, if > applicable, disable the Windows Firewall and enable your third-party > firewall. > -- > ~Robear Dyer (PA Bear) > MS MVP-Windows (IE, OE, Security, Shell/User) > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.org/ > > Dave wrote: > > I just had 8 updates to my windows Vista Today...not I can not connecto > > the > > internet via AOL, nor Windows Internet Explorer. Does anyone have any idea > > what is creating this problem??? Better yet, how do I get reconnected to > > the Internet. (I was online earlier today before the updates loaded.) (I > > use Time warner Cable modem). > >
Guest PA Bear Posted October 19, 2007 Posted October 19, 2007 You're most welcome, Rob, and thanks very much for your feedback. -- ~PA Bear Rob R wrote: > Followed this step-by-step and it worked perfectly. Thank you for such a > good answer to a vexing problem. > > "PA Bear" wrote: > >> Error message after you install a Windows Internet Explorer 7 update from >> Windows Update or from Microsoft Update: "Webpage cannot be displayed": >> http://support.microsoft.com/kb/942818 >> >> Try the following: >> >> 1. Disable your anti-virus application, any real-time protection provided >> by an anti-spyware application (except for Windows Defender includes >> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any >> third-party firewall AND enable the Windows Firewall. >> >> NB: If you're running ZA Free firewall, you may need to uninstall it >> instead of disabling it. You're "working without a net" now: Don't to >> ANYTHING else online (e.g., browsing reading email chatting) except #4 >> below until your anti-virus application has been re-enabled! >> >> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)" >> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs >> (make sure Show Updates box is checked at top right) and reboot. >> >> 3. Re-do #1 above. >> >> 4. Go to http://windowsupdate.microsoft.com and install any Critical >> Updates offered. If "Root Certificates" update is listed in the Optional >> Updates category, you might install it, too, to take full advantage of >> IE7's additional security. >> >> 5. Reboot > Make sure everything in #1 above is enabled again and, if >> applicable, disable the Windows Firewall and enable your third-party >> firewall. >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-Windows (IE, OE, Security, Shell/User) >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.org/ >> >> Dave wrote: >>> I just had 8 updates to my windows Vista Today...not I can not connecto >>> the >>> internet via AOL, nor Windows Internet Explorer. Does anyone have any >>> idea >>> what is creating this problem??? Better yet, how do I get reconnected >>> to >>> the Internet. (I was online earlier today before the updates loaded.) >>> (I >>> use Time warner Cable modem).
Guest Dave Posted October 22, 2007 Posted October 22, 2007 Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)" worked. There seems to be a conflict with Norton Anti-virus and this critical update. I installed McAfee after the problem and have no further problems. Each time I updated or installed KB939653 and NAV IE7.0 will not work. "PA Bear" wrote: > You're most welcome, Rob, and thanks very much for your feedback. > -- > ~PA Bear > > Rob R wrote: > > Followed this step-by-step and it worked perfectly. Thank you for such a > > good answer to a vexing problem. > > > > "PA Bear" wrote: > > > >> Error message after you install a Windows Internet Explorer 7 update from > >> Windows Update or from Microsoft Update: "Webpage cannot be displayed": > >> http://support.microsoft.com/kb/942818 > >> > >> Try the following: > >> > >> 1. Disable your anti-virus application, any real-time protection provided > >> by an anti-spyware application (except for Windows Defender includes > >> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any > >> third-party firewall AND enable the Windows Firewall. > >> > >> NB: If you're running ZA Free firewall, you may need to uninstall it > >> instead of disabling it. You're "working without a net" now: Don't to > >> ANYTHING else online (e.g., browsing reading email chatting) except #4 > >> below until your anti-virus application has been re-enabled! > >> > >> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)" > >> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs > >> (make sure Show Updates box is checked at top right) and reboot. > >> > >> 3. Re-do #1 above. > >> > >> 4. Go to http://windowsupdate.microsoft.com and install any Critical > >> Updates offered. If "Root Certificates" update is listed in the Optional > >> Updates category, you might install it, too, to take full advantage of > >> IE7's additional security. > >> > >> 5. Reboot > Make sure everything in #1 above is enabled again and, if > >> applicable, disable the Windows Firewall and enable your third-party > >> firewall. > >> -- > >> ~Robear Dyer (PA Bear) > >> MS MVP-Windows (IE, OE, Security, Shell/User) > >> AumHa VSOP & Admin http://aumha.net > >> DTS-L http://dts-l.org/ > >> > >> Dave wrote: > >>> I just had 8 updates to my windows Vista Today...not I can not connecto > >>> the > >>> internet via AOL, nor Windows Internet Explorer. Does anyone have any > >>> idea > >>> what is creating this problem??? Better yet, how do I get reconnected > >>> to > >>> the Internet. (I was online earlier today before the updates loaded.) > >>> (I > >>> use Time warner Cable modem). > >
Recommended Posts