Guest Alan Posted October 21, 2007 Posted October 21, 2007 This didn't help me either. So what's the solution? Alan "Tom" wrote: > I filed a complaint and received the following email message: (which no one > has contacted me yet as of 05/13/06) Hello Thomas, > > I understand you are experiencing difficulties using the Office Update site. > > Microsoft provides no-charge technical support for issues related to Office > Update, so I have forwarded your case to a Support Professional from whom you > will hear within 24 hours. > > Please note that since this will be handled by e-mail, you may need to > adjust any bulk or junk mail filters to allow e-mail from the Microsoft.com > domain to ensure you receive your Support Professional's response. If you do > not receive a response within 24 hours, please check your junk or bulk mail > folder for a message containing your Case ID number, SRZ060512000995,in the > subject line. > > If, while awaiting your Support Professional's reply, you have any > additional questions or information regarding this issue, please add the > details to the case notes. You may do so by writing to compmail@microsoft.com > with your case number (SRZ060512000995) in the subject line of your message. > > Thank you for using Microsoft products and services. > > Gomathy > Microsoft Online Customer Service Representative. > > -- > Tom > > > "Me2" wrote: > > > Try, http://support.microsoft.com/?id=903774 > > > > "Tom" wrote: > > > > > All day long Windows Update has been trying to install an update: Product: > > > Microsoft Office Professional Edition 2003 - Update 'Update for Outlook 2003: > > > Junk E-mail Filter (KB916521): OUTLFLTR' could not be installed. Error code > > > 1603. Windows Installer can create logs to help troubleshoot issues with > > > installing software packages. Use the following link for instructions on > > > turning on logging support: http://go.microsoft.com/fwlink /?LinkId=23127. I > > > tried getting on this web page but, it does not exist!! Has anyone else > > > encountered this problem? > > > -- > > > Tom
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