Guest Kent_K Posted October 22, 2007 Posted October 22, 2007 when I try to do an update of (Update for Internet Explorer 7 for Windows XP (KB939653) I get a update failed message ..and it has started since I reset internet explorer back to its original state In the advanced settings section...the exact message is, Cumulative Security Update for Internet Explorer 7 for Windows XP (KB939653) download failed..please help...thank you for your time..
Guest PA Bear Posted October 22, 2007 Posted October 22, 2007 1. Disable your anti-virus application, any real-time protection provided by an anti-spyware application (except for Windows Defender includes Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any third-party firewall AND enable the Windows Firewall. NB: If you're running ZA Free firewall, you may need to uninstall it instead of disabling it. You're "working without a net" now: Don't to ANYTHING else online (e.g., browsing reading email chatting) except #4 below until your anti-virus application has been re-enabled! 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)" [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs (if installed currently make sure Show Updates box is checked at top right) and reboot. 3. Re-do #1 above. 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates offered. If "Root Certificates" update is listed in the Optional Updates category, you might install it, too, to take full advantage of IE7's additional security. 5. Reboot > Make sure everything in #1 above is enabled again and, if applicable, disable the Windows Firewall and enable your third-party firewall. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.org/ Kent_K wrote: > when I try to do an update of (Update for Internet Explorer 7 for Windows > XP > (KB939653) I get a update failed message ..and it has started since I > reset > internet explorer back to its original state In the advanced settings > section...the exact message is, Cumulative Security Update for Internet > Explorer 7 for Windows XP (KB939653) download failed..please help...thank > you for your time..
Guest Shirley L Hogan Posted October 23, 2007 Posted October 23, 2007 Thank you for your quick response to me, I will start this reapir suggestion tomorrow and tell you how I do. Really appreciate the help. Shirley Hogan "PA Bear" wrote: > 1. Disable your anti-virus application, any real-time protection provided by > an anti-spyware application (except for Windows Defender includes Spybot > Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any > third-party firewall AND enable the Windows Firewall. > > NB: If you're running ZA Free firewall, you may need to uninstall it instead > of disabling it. You're "working without a net" now: Don't to ANYTHING else > online (e.g., browsing reading email chatting) except #4 below until your > anti-virus application has been re-enabled! > > 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)" > [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs (if > installed currently make sure Show Updates box is checked at top right) and > reboot. > > 3. Re-do #1 above. > > 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates > offered. If "Root Certificates" update is listed in the Optional Updates > category, you might install it, too, to take full advantage of IE7's > additional security. > > 5. Reboot > Make sure everything in #1 above is enabled again and, if > applicable, disable the Windows Firewall and enable your third-party > firewall. > -- > ~Robear Dyer (PA Bear) > MS MVP-Windows (IE, OE, Security, Shell/User) > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.org/ > > > Kent_K wrote: > > when I try to do an update of (Update for Internet Explorer 7 for Windows > > XP > > (KB939653) I get a update failed message ..and it has started since I > > reset > > internet explorer back to its original state In the advanced settings > > section...the exact message is, Cumulative Security Update for Internet > > Explorer 7 for Windows XP (KB939653) download failed..please help...thank > > you for your time.. > >
Guest Shirley L Hogan Posted October 23, 2007 Posted October 23, 2007 Thank you for the help tomorrow I will work on this problem again. I will get back to you after it is done. "PA Bear" wrote: > 1. Disable your anti-virus application, any real-time protection provided by > an anti-spyware application (except for Windows Defender includes Spybot > Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any > third-party firewall AND enable the Windows Firewall. > > NB: If you're running ZA Free firewall, you may need to uninstall it instead > of disabling it. You're "working without a net" now: Don't to ANYTHING else > online (e.g., browsing reading email chatting) except #4 below until your > anti-virus application has been re-enabled! > > 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)" > [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs (if > installed currently make sure Show Updates box is checked at top right) and > reboot. > > 3. Re-do #1 above. > > 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates > offered. If "Root Certificates" update is listed in the Optional Updates > category, you might install it, too, to take full advantage of IE7's > additional security. > > 5. Reboot > Make sure everything in #1 above is enabled again and, if > applicable, disable the Windows Firewall and enable your third-party > firewall. > -- > ~Robear Dyer (PA Bear) > MS MVP-Windows (IE, OE, Security, Shell/User) > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.org/ > > > Kent_K wrote: > > when I try to do an update of (Update for Internet Explorer 7 for Windows > > XP > > (KB939653) I get a update failed message ..and it has started since I > > reset > > internet explorer back to its original state In the advanced settings > > section...the exact message is, Cumulative Security Update for Internet > > Explorer 7 for Windows XP (KB939653) download failed..please help...thank > > you for your time.. > >
Guest PA Bear Posted October 23, 2007 Posted October 23, 2007 YW, Shirley. Please keep in mind that I was replying specifically to Kent_K's post and specific situation. -- ~PA Bear Shirley L Hogan wrote: > Thank you for your quick response to me, I will start this reapir > suggestion > tomorrow and tell you how I do. Really appreciate the help. Shirley Hogan > > "PA Bear" wrote: > >> 1. Disable your anti-virus application, any real-time protection provided >> by an anti-spyware application (except for Windows Defender includes >> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any >> third-party firewall AND enable the Windows Firewall. >> >> NB: If you're running ZA Free firewall, you may need to uninstall it >> instead of disabling it. You're "working without a net" now: Don't to >> ANYTHING else online (e.g., browsing reading email chatting) except #4 >> below until your anti-virus application has been re-enabled! >> >> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)" >> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs >> (if installed currently make sure Show Updates box is checked at top >> right) and reboot. >> >> 3. Re-do #1 above. >> >> 4. Go to http://windowsupdate.microsoft.com and install any Critical >> Updates offered. If "Root Certificates" update is listed in the Optional >> Updates category, you might install it, too, to take full advantage of >> IE7's additional security. >> >> 5. Reboot > Make sure everything in #1 above is enabled again and, if >> applicable, disable the Windows Firewall and enable your third-party >> firewall. >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-Windows (IE, OE, Security, Shell/User) >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.org/ >> >> >> Kent_K wrote: >>> when I try to do an update of (Update for Internet Explorer 7 for >>> Windows >>> XP >>> (KB939653) I get a update failed message ..and it has started since I >>> reset >>> internet explorer back to its original state In the advanced settings >>> section...the exact message is, Cumulative Security Update for Internet >>> Explorer 7 for Windows XP (KB939653) download failed..please >>> help...thank >>> you for your time..
Guest Kent_K Posted October 23, 2007 Posted October 23, 2007 Pa bear Any oother ideas I tried your suggestion and I got the same message I disabled windows defender and turned off virus protection through sbc yahoo but was un able to turn off their spyware protection not an option for me but it did not work maybe you can think of something else???..thanks again "PA Bear" wrote: > 1. Disable your anti-virus application, any real-time protection provided by > an anti-spyware application (except for Windows Defender includes Spybot > Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any > third-party firewall AND enable the Windows Firewall. > > NB: If you're running ZA Free firewall, you may need to uninstall it instead > of disabling it. You're "working without a net" now: Don't to ANYTHING else > online (e.g., browsing reading email chatting) except #4 below until your > anti-virus application has been re-enabled! > > 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)" > [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs (if > installed currently make sure Show Updates box is checked at top right) and > reboot. > > 3. Re-do #1 above. > > 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates > offered. If "Root Certificates" update is listed in the Optional Updates > category, you might install it, too, to take full advantage of IE7's > additional security. > > 5. Reboot > Make sure everything in #1 above is enabled again and, if > applicable, disable the Windows Firewall and enable your third-party > firewall. > -- > ~Robear Dyer (PA Bear) > MS MVP-Windows (IE, OE, Security, Shell/User) > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.org/ > > > Kent_K wrote: > > when I try to do an update of (Update for Internet Explorer 7 for Windows > > XP > > (KB939653) I get a update failed message ..and it has started since I > > reset > > internet explorer back to its original state In the advanced settings > > section...the exact message is, Cumulative Security Update for Internet > > Explorer 7 for Windows XP (KB939653) download failed..please help...thank > > you for your time.. > >
Guest PA Bear Posted October 23, 2007 Posted October 23, 2007 How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/?kbid=906602 Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 Support for Windows Update: http://support.microsoft.com/gp/wusupport 1. See the "Need more help? Tell us what problem you are having" section of http://support.microsoft.com/?scid=phen-us6527 2. You cannot install some updates or programs http://support.microsoft.com/default.aspx?scid=kben-us822798 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors associated with the download/install. How to read the Windowsupdate.log file http://support.microsoft.com/kb/902093 3b. Compare errors to those listed here: http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 and/or go to http://windowsupdate.microsoft.com > click on Help and Support link in left pane > Solve problems on your own. 4. Windows Update Checklist: http://www3.telus.net/dandemar/updtcl.htm -- ~PA Bear Kent_K wrote: > Pa bear > Any oother ideas I tried your suggestion and I got the same message I > disabled windows defender and turned off virus protection through sbc > yahoo > but was un able to turn off their spyware protection not an option for me > but it did not work maybe you can think of something else???..thanks again > > "PA Bear" wrote: > >> 1. Disable your anti-virus application, any real-time protection provided >> by an anti-spyware application (except for Windows Defender includes >> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any >> third-party firewall AND enable the Windows Firewall. >> >> NB: If you're running ZA Free firewall, you may need to uninstall it >> instead of disabling it. You're "working without a net" now: Don't to >> ANYTHING else online (e.g., browsing reading email chatting) except #4 >> below until your anti-virus application has been re-enabled! >> >> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)" >> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs >> (if installed currently make sure Show Updates box is checked at top >> right) and reboot. >> >> 3. Re-do #1 above. >> >> 4. Go to http://windowsupdate.microsoft.com and install any Critical >> Updates offered. If "Root Certificates" update is listed in the Optional >> Updates category, you might install it, too, to take full advantage of >> IE7's additional security. >> >> 5. Reboot > Make sure everything in #1 above is enabled again and, if >> applicable, disable the Windows Firewall and enable your third-party >> firewall. >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-Windows (IE, OE, Security, Shell/User) >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.org/ >> >> >> Kent_K wrote: >>> when I try to do an update of (Update for Internet Explorer 7 for >>> Windows >>> XP >>> (KB939653) I get a update failed message ..and it has started since I >>> reset >>> internet explorer back to its original state In the advanced settings >>> section...the exact message is, Cumulative Security Update for Internet >>> Explorer 7 for Windows XP (KB939653) download failed..please >>> help...thank >>> you for your time..
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