Guest John Posted October 27, 2007 Posted October 27, 2007 Hi Win xp pro client pc connected to sbs 2003 premium (isa 2000). The problem is I can't get the windows update to work no matter what I try. There is no error message but the green progress bar keeps on running indefinitely at the 'Checking for the latest updates for your computer...' stage. All the things I have tried are listed at the end. The problem was discovered after a user found Outlook 2003 on the pc was not printing html emails. I tried to get the latest updates to fix the printing problem and discovered that I can't get the updates. Apart from problems mentioned, machine operation seems quite healthy. I can login to it remotely and work on it no problem and no noticeable speed problem. What is the problem with windows update and how can I fix it? Many Thanks Regards 1. Downloaded and installed IE7 but starting IE7 brings up the title 'Customise your settings' in the title bar but the page is blank. Tried this many times along with resetting browser settings, disabling all unknown add ins etc. no luck. Uninstalled IE7. Now I am back on IE6 and can browse the internet but still no luck with Windows update. 2. Ran Ad-Aware, found a few spyware. Cleared. 3. Ran trend csms for smb client. A couple of Trojans were found and cleared. These were in temp folder which when cleared, cleared them out too. 4. Ran sfc /scannow. 5. Tried to reinstall windows xp sp2 to see if it fixes anything but the sp2 install after running for a while says "An internal error occurred" and "Service Pack 2 installation did not complete" which does not tell much. 6. Tried re-register following dlls qmgr.dll qmgrprxy.dll wuaueng1.dll, wucltui.dll wuaueng.dll wuapi.dll jscript.dll MSXML.DLL MSXML2.DLL MSXML3.DLL 7. Downloaded and installed Windows Update Agent from following web site AgentWindows, x86-based systems http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe 8. Cleared history, temp files, cookies and offline files in IE6. 9. Checked that the Background Intelligent Transfer Service is running. 10. Checked that the Set Event Log service is running. 11. Recreated the SoftwareDistribution folder under %systemroot%. 12 Added the following sites to the IE6 Trusted Sites Zone http://*.windowsupdate.microsoft.com https://*.windowsupdate.microsoft.com http://download.windowsupdate.com
Guest john Posted October 27, 2007 Posted October 27, 2007 You sound like you're in the same boat I am (and from the recent posts here, so are a few others). Now I'm wondering if one of the recent updates broke something... Hmmm "John" <John@nospam.infovis.co.uk> wrote in message news:%23AAsI2MGIHA.3360@TK2MSFTNGP04.phx.gbl... > Hi > > Win xp pro client pc connected to sbs 2003 premium (isa 2000). The problem > is I can't get the windows update to work no matter what I try. There is > no error message but the green progress bar keeps on running indefinitely > at the 'Checking for the latest updates for your computer...' stage. All > the things I have tried are listed at the end. The problem was discovered > after a user found Outlook 2003 on the pc was not printing html emails. I > tried to get the latest updates to fix the printing problem and discovered > that I can't get the updates. Apart from problems mentioned, machine > operation seems quite healthy. I can login to it remotely and work on it > no problem and no noticeable speed problem. > > What is the problem with windows update and how can I fix it? > > Many Thanks > > Regards > > > 1. Downloaded and installed IE7 but starting IE7 brings up the title > 'Customise your settings' in the title bar but the page is blank. Tried > this many times along with resetting browser settings, disabling all > unknown add ins etc. no luck. Uninstalled IE7. Now I am back on IE6 and > can browse the internet but still no luck with Windows update. > > 2. Ran Ad-Aware, found a few spyware. Cleared. > > 3. Ran trend csms for smb client. A couple of Trojans were found and > cleared. These were in temp folder which when cleared, cleared them out > too. > > 4. Ran sfc /scannow. > > 5. Tried to reinstall windows xp sp2 to see if it fixes anything but the > sp2 install after running for a while says "An internal error occurred" > and "Service Pack 2 installation did not complete" which does not tell > much. > > 6. Tried re-register following dlls > > qmgr.dll > qmgrprxy.dll > wuaueng1.dll, > wucltui.dll > wuaueng.dll > wuapi.dll > jscript.dll > MSXML.DLL > MSXML2.DLL > MSXML3.DLL > > 7. Downloaded and installed Windows Update Agent from following web > site > > AgentWindows, x86-based systems > http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe > > 8. Cleared history, temp files, cookies and offline files in IE6. > > 9. Checked that the Background Intelligent Transfer Service is running. > > 10. Checked that the Set Event Log service is running. > > 11. Recreated the SoftwareDistribution folder under %systemroot%. > > 12 Added the following sites to the IE6 Trusted Sites Zone > > http://*.windowsupdate.microsoft.com > https://*.windowsupdate.microsoft.com > http://download.windowsupdate.com > > >
Guest 501c3help Posted October 27, 2007 Posted October 27, 2007 Are you trying to get the updates from http://update.microsoft.com/windowsupdate or http://update.microsoft.com/microsoftupdate My experience with XP clients behind SBS is that they can't get updates from windowsupdate. You need to go to microsoftupdate I'm not exactly sure what the difference but there is one. More to the point, if you're running SBS 2003, then get and install Windows Update Services. It's free and the absolutely best way to manage updates on your network. "John" wrote: > Hi > > Win xp pro client pc connected to sbs 2003 premium (isa 2000). The problem > is I can't get the windows update to work no matter what I try. There is no > error message but the green progress bar keeps on running indefinitely at > the 'Checking for the latest updates for your computer...' stage. All the > things I have tried are listed at the end. The problem was discovered after > a user found Outlook 2003 on the pc was not printing html emails. I tried to > get the latest updates to fix the printing problem and discovered that I > can't get the updates. Apart from problems mentioned, machine operation > seems quite healthy. I can login to it remotely and work on it no problem > and no noticeable speed problem. > > What is the problem with windows update and how can I fix it? > > Many Thanks > > Regards > > > 1. Downloaded and installed IE7 but starting IE7 brings up the title > 'Customise your settings' in the title bar but the page is blank. Tried this > many times along with resetting browser settings, disabling all unknown add > ins etc. no luck. Uninstalled IE7. Now I am back on IE6 and can browse the > internet but still no luck with Windows update. > > 2. Ran Ad-Aware, found a few spyware. Cleared. > > 3. Ran trend csms for smb client. A couple of Trojans were found and > cleared. These were in temp folder which when cleared, cleared them out too. > > 4. Ran sfc /scannow. > > 5. Tried to reinstall windows xp sp2 to see if it fixes anything but the > sp2 install after running for a while says "An internal error occurred" and > "Service Pack 2 installation did not complete" which does not tell much. > > 6. Tried re-register following dlls > > qmgr.dll > qmgrprxy.dll > wuaueng1.dll, > wucltui.dll > wuaueng.dll > wuapi.dll > jscript.dll > MSXML.DLL > MSXML2.DLL > MSXML3.DLL > > 7. Downloaded and installed Windows Update Agent from following web site > > AgentWindows, x86-based systems > http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe > > 8. Cleared history, temp files, cookies and offline files in IE6. > > 9. Checked that the Background Intelligent Transfer Service is running. > > 10. Checked that the Set Event Log service is running. > > 11. Recreated the SoftwareDistribution folder under %systemroot%. > > 12 Added the following sites to the IE6 Trusted Sites Zone > > http://*.windowsupdate.microsoft.com > https://*.windowsupdate.microsoft.com > http://download.windowsupdate.com > > >
Guest John Adams Posted October 27, 2007 Posted October 27, 2007 John wrote: > Hi > > Win xp pro client pc connected to sbs 2003 premium (isa 2000). The problem > is I can't get the windows update to work no matter what I try. There is no > error message but the green progress bar keeps on running indefinitely at > the 'Checking for the latest updates for your computer...' stage. All the > things I have tried are listed at the end. The problem was discovered after > a user found Outlook 2003 on the pc was not printing html emails. I tried to > get the latest updates to fix the printing problem and discovered that I > can't get the updates. Apart from problems mentioned, machine operation > seems quite healthy. I can login to it remotely and work on it no problem > and no noticeable speed problem. > > What is the problem with windows update and how can I fix it? This may fix it but may not. I had the same issue once and contacted Microsoft about it. Of course their first suspicion was that I was using a pirated version of XP, which I wasn't. I looked into the issue myself as Microsoft were of no help at all. Turned out it was because I had recently switched to ADSL and my crappy ADSL modem needed a higher MTU setting in the registry. All other websites worked fine except Microsoft update. Once I had adjusted MTU to a higher value Microsoft update worked perfectly. This site will tell you how to adjust the MTU setting. http://www.dslreports.com/
Guest Robert Aldwinckle Posted October 27, 2007 Posted October 27, 2007 "John" <John@nospam.infovis.co.uk> wrote in message news:%23AAsI2MGIHA.3360@TK2MSFTNGP04.phx.gbl... > Hi > > Win xp pro client pc connected to sbs 2003 premium (isa 2000). The problem > is I can't get the windows update to work no matter what I try. Do you allow anonymous connections through ISA for WU? > There is no > error message but the green progress bar keeps on running indefinitely at > the 'Checking for the latest updates for your computer...' stage. All the > things I have tried are listed at the end. The problem was discovered after > a user found Outlook 2003 on the pc was not printing html emails. I tried to > get the latest updates to fix the printing problem and discovered that I > can't get the updates. Have you tried downloading them manually? That would allow you to make the connection with your account and thus avoid the above-mentioned requirement for anonymous connections through ISA for WU. HTH Robert Aldwinckle --- > Apart from problems mentioned, machine operation > seems quite healthy. I can login to it remotely and work on it no problem > and no noticeable speed problem. > > What is the problem with windows update and how can I fix it? > > Many Thanks > > Regards > > > 1. Downloaded and installed IE7 but starting IE7 brings up the title > 'Customise your settings' in the title bar but the page is blank. Tried this > many times along with resetting browser settings, disabling all unknown add > ins etc. no luck. Uninstalled IE7. Now I am back on IE6 and can browse the > internet but still no luck with Windows update. > > 2. Ran Ad-Aware, found a few spyware. Cleared. > > 3. Ran trend csms for smb client. A couple of Trojans were found and > cleared. These were in temp folder which when cleared, cleared them out too. > > 4. Ran sfc /scannow. > > 5. Tried to reinstall windows xp sp2 to see if it fixes anything but the > sp2 install after running for a while says "An internal error occurred" and > "Service Pack 2 installation did not complete" which does not tell much. > > 6. Tried re-register following dlls > > qmgr.dll > qmgrprxy.dll > wuaueng1.dll, > wucltui.dll > wuaueng.dll > wuapi.dll > jscript.dll > MSXML.DLL > MSXML2.DLL > MSXML3.DLL > > 7. Downloaded and installed Windows Update Agent from following web site > > AgentWindows, x86-based systems > http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe > > 8. Cleared history, temp files, cookies and offline files in IE6. > > 9. Checked that the Background Intelligent Transfer Service is running. > > 10. Checked that the Set Event Log service is running. > > 11. Recreated the SoftwareDistribution folder under %systemroot%. > > 12 Added the following sites to the IE6 Trusted Sites Zone > > http://*.windowsupdate.microsoft.com > https://*.windowsupdate.microsoft.com > http://download.windowsupdate.com > >
Guest PA Bear Posted October 28, 2007 Posted October 28, 2007 Please don't begin ANY more new threads in IE General, SBS, or Windows Update forums! Reinstalling IE6 will NOT help. =================================== How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/?kbid=906602 Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 Support for Windows Update: http://support.microsoft.com/gp/wusupport Tip: Temporarily disable real-time protection by your anti-virus and/or anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting to install the update(s). 1. See the "Need more help? Tell us what problem you are having" section of http://support.microsoft.com/?scid=phen-us6527 2. You cannot install some updates or programs http://support.microsoft.com/default.aspx?scid=kben-us822798 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors associated with the download/install. How to read the Windowsupdate.log file http://support.microsoft.com/kb/902093 3b. Compare errors to those listed here: http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 and/or go to http://windowsupdate.microsoft.com > click on Help and Support link in left pane > Solve problems on your own. John wrote: > Hi > > Win xp pro client pc connected to sbs 2003 premium (isa 2000). The problem > is I can't get the windows update to work no matter what I try. There is > no > error message but the green progress bar keeps on running indefinitely at > the 'Checking for the latest updates for your computer...' stage. All the > things I have tried are listed at the end. The problem was discovered > after > a user found Outlook 2003 on the pc was not printing html emails. I tried > to > get the latest updates to fix the printing problem and discovered that I > can't get the updates. Apart from problems mentioned, machine operation > seems quite healthy. I can login to it remotely and work on it no problem > and no noticeable speed problem. > > What is the problem with windows update and how can I fix it? > > Many Thanks > > Regards > > > 1. Downloaded and installed IE7 but starting IE7 brings up the title > 'Customise your settings' in the title bar but the page is blank. Tried > this > many times along with resetting browser settings, disabling all unknown > add > ins etc. no luck. Uninstalled IE7. Now I am back on IE6 and can browse the > internet but still no luck with Windows update. > > 2. Ran Ad-Aware, found a few spyware. Cleared. > > 3. Ran trend csms for smb client. A couple of Trojans were found and > cleared. These were in temp folder which when cleared, cleared them out > too. > > 4. Ran sfc /scannow. > > 5. Tried to reinstall windows xp sp2 to see if it fixes anything but the > sp2 install after running for a while says "An internal error occurred" > and > "Service Pack 2 installation did not complete" which does not tell much. > > 6. Tried re-register following dlls > > qmgr.dll > qmgrprxy.dll > wuaueng1.dll, > wucltui.dll > wuaueng.dll > wuapi.dll > jscript.dll > MSXML.DLL > MSXML2.DLL > MSXML3.DLL > > 7. Downloaded and installed Windows Update Agent from following web > site > > AgentWindows, x86-based systems > http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe > > 8. Cleared history, temp files, cookies and offline files in IE6. > > 9. Checked that the Background Intelligent Transfer Service is running. > > 10. Checked that the Set Event Log service is running. > > 11. Recreated the SoftwareDistribution folder under %systemroot%. > > 12 Added the following sites to the IE6 Trusted Sites Zone > > http://*.windowsupdate.microsoft.com > https://*.windowsupdate.microsoft.com > http://download.windowsupdate.com
Guest Marina Roos [SBS-MVP] Posted October 28, 2007 Posted October 28, 2007 Hi John, ISA 2000???? Hurry and get the SBS 2003 SP1 cd update that has ISA 2004 on it. You only have 2 months left to order it: Last call for ordering SP1 cd with ISA 2004 > Small Business Server Support Forum - English > Smallbizserver.Net: http://www.smallbizserver.net/Default.aspx?tabid=53&forumid=6&postid=67634&view=topic -- Regards, Marina Roos Microsoft SBS-MVP One of the Magical M&M's http://www.smallbizserver.net Take part in SBS forum: http://www.smallbizserver.net/Default.aspx?tabid=53 "John" <John@nospam.infovis.co.uk> schreef in bericht news:%23AAsI2MGIHA.3360@TK2MSFTNGP04.phx.gbl... > Hi > > Win xp pro client pc connected to sbs 2003 premium (isa 2000). The problem > is I can't get the windows update to work no matter what I try. There is no > error message but the green progress bar keeps on running indefinitely at > the 'Checking for the latest updates for your computer...' stage. All the > things I have tried are listed at the end. The problem was discovered after > a user found Outlook 2003 on the pc was not printing html emails. I tried to > get the latest updates to fix the printing problem and discovered that I > can't get the updates. Apart from problems mentioned, machine operation > seems quite healthy. I can login to it remotely and work on it no problem > and no noticeable speed problem. > > What is the problem with windows update and how can I fix it? > > Many Thanks > > Regards > > > 1. Downloaded and installed IE7 but starting IE7 brings up the title > 'Customise your settings' in the title bar but the page is blank. Tried this > many times along with resetting browser settings, disabling all unknown add > ins etc. no luck. Uninstalled IE7. Now I am back on IE6 and can browse the > internet but still no luck with Windows update. > > 2. Ran Ad-Aware, found a few spyware. Cleared. > > 3. Ran trend csms for smb client. A couple of Trojans were found and > cleared. These were in temp folder which when cleared, cleared them out too. > > 4. Ran sfc /scannow. > > 5. Tried to reinstall windows xp sp2 to see if it fixes anything but the > sp2 install after running for a while says "An internal error occurred" and > "Service Pack 2 installation did not complete" which does not tell much. > > 6. Tried re-register following dlls > > qmgr.dll > qmgrprxy.dll > wuaueng1.dll, > wucltui.dll > wuaueng.dll > wuapi.dll > jscript.dll > MSXML.DLL > MSXML2.DLL > MSXML3.DLL > > 7. Downloaded and installed Windows Update Agent from following web site > > AgentWindows, x86-based systems > http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe > > 8. Cleared history, temp files, cookies and offline files in IE6. > > 9. Checked that the Background Intelligent Transfer Service is running. > > 10. Checked that the Set Event Log service is running. > > 11. Recreated the SoftwareDistribution folder under %systemroot%. > > 12 Added the following sites to the IE6 Trusted Sites Zone > > http://*.windowsupdate.microsoft.com > https://*.windowsupdate.microsoft.com > http://download.windowsupdate.com > >
Guest John Posted October 28, 2007 Posted October 28, 2007 Thanks. Will try these. Regards "PA Bear" <PABearMVP@gmail.com> wrote in message news:%23ehgMIRGIHA.5228@TK2MSFTNGP05.phx.gbl... > Please don't begin ANY more new threads in IE General, SBS, or Windows > Update forums! Reinstalling IE6 will NOT help. > =================================== > How to troubleshoot Windows Update, Microsoft Update, and Windows Server > Update Services installation issues: > http://support.microsoft.com/?kbid=906602 > > Start a free Windows Update support incident request: > https://support.microsoft.com/oas/default.aspx?gprid=6527 > > Support for Windows Update: > http://support.microsoft.com/gp/wusupport > > Tip: Temporarily disable real-time protection by your anti-virus and/or > anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG > Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting > to install the update(s). > > 1. See the "Need more help? Tell us what problem you are having" section > of http://support.microsoft.com/?scid=phen-us6527 > > 2. You cannot install some updates or programs > http://support.microsoft.com/default.aspx?scid=kben-us822798 > > 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors > associated with the download/install. > > How to read the Windowsupdate.log file > http://support.microsoft.com/kb/902093 > > 3b. Compare errors to those listed here: > http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 > and/or go to http://windowsupdate.microsoft.com > click on Help and > Support link in left pane > Solve problems on your own. > > John wrote: >> Hi >> >> Win xp pro client pc connected to sbs 2003 premium (isa 2000). The >> problem >> is I can't get the windows update to work no matter what I try. There is >> no >> error message but the green progress bar keeps on running indefinitely at >> the 'Checking for the latest updates for your computer...' stage. All the >> things I have tried are listed at the end. The problem was discovered >> after >> a user found Outlook 2003 on the pc was not printing html emails. I tried >> to >> get the latest updates to fix the printing problem and discovered that I >> can't get the updates. Apart from problems mentioned, machine operation >> seems quite healthy. I can login to it remotely and work on it no problem >> and no noticeable speed problem. >> >> What is the problem with windows update and how can I fix it? >> >> Many Thanks >> >> Regards >> >> >> 1. Downloaded and installed IE7 but starting IE7 brings up the title >> 'Customise your settings' in the title bar but the page is blank. Tried >> this >> many times along with resetting browser settings, disabling all unknown >> add >> ins etc. no luck. Uninstalled IE7. Now I am back on IE6 and can browse >> the >> internet but still no luck with Windows update. >> >> 2. Ran Ad-Aware, found a few spyware. Cleared. >> >> 3. Ran trend csms for smb client. A couple of Trojans were found and >> cleared. These were in temp folder which when cleared, cleared them out >> too. >> >> 4. Ran sfc /scannow. >> >> 5. Tried to reinstall windows xp sp2 to see if it fixes anything but the >> sp2 install after running for a while says "An internal error occurred" >> and >> "Service Pack 2 installation did not complete" which does not tell much. >> >> 6. Tried re-register following dlls >> >> qmgr.dll >> qmgrprxy.dll >> wuaueng1.dll, >> wucltui.dll >> wuaueng.dll >> wuapi.dll >> jscript.dll >> MSXML.DLL >> MSXML2.DLL >> MSXML3.DLL >> >> 7. Downloaded and installed Windows Update Agent from following web >> site >> >> AgentWindows, x86-based systems >> http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe >> >> 8. Cleared history, temp files, cookies and offline files in IE6. >> >> 9. Checked that the Background Intelligent Transfer Service is running. >> >> 10. Checked that the Set Event Log service is running. >> >> 11. Recreated the SoftwareDistribution folder under %systemroot%. >> >> 12 Added the following sites to the IE6 Trusted Sites Zone >> >> http://*.windowsupdate.microsoft.com >> https://*.windowsupdate.microsoft.com >> http://download.windowsupdate.com >
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