KB935807 - Error 80070002 (Generic soluton doesn't help)

[Guest Koshy John]

I've been trying to install the KB935807 update using Windows Update on

Windows Vista Ultimate. Once the update is installed, I am asked to restart

the computer - which I do. It tries to install the update immediately after

the Vista logo flashes off and then after sometime reboots itself without

giving me a chance to log in. The next startup involves trying to install the

updates again as the first time but I get to log in.

 

Windows Update reports that the update failed and I try to troubleshoot it.

Error 80070002 is displayed. This happens over and over and I'm unable to

sleep my computer now. The power button is constantly in the install updates

and shut down state even if I don't bother installing this error prone update.

 

Solution tried (note: this is the only update left to install):

1. Shut down the windows update service

2. deleted the contents of Windows\SoftwareDistribution\Datastore

3. Restarted service

4. Installed update

 

This doesn't help and I'm unable to find any thing of use in the knowledge

base atricles.

--

Koshy John

[Guest Ivory]

Exactly same problem also.

 

"Koshy John" wrote:

> I've been trying to install the KB935807 update using Windows Update on

> Windows Vista Ultimate. Once the update is installed, I am asked to restart

> the computer - which I do. It tries to install the update immediately after

> the Vista logo flashes off and then after sometime reboots itself without

> giving me a chance to log in. The next startup involves trying to install the

> updates again as the first time but I get to log in.

>

> Windows Update reports that the update failed and I try to troubleshoot it.

> Error 80070002 is displayed. This happens over and over and I'm unable to

> sleep my computer now. The power button is constantly in the install updates

> and shut down state even if I don't bother installing this error prone update.

>

> Solution tried (note: this is the only update left to install):

> 1. Shut down the windows update service

> 2. deleted the contents of Windows\SoftwareDistribution\Datastore

> 3. Restarted service

> 4. Installed update

>

> This doesn't help and I'm unable to find any thing of use in the knowledge

> base atricles.

> --

> Koshy John

[Guest Keith D]

Hi

 

Does any of this help

 

replies from M/Soft a few days ago

 

 

if these fail

 

next time it tries to do it and provided you have verified installation

as per below

 

then place it in the hidden updates file

then it will stop

 

 

From: "TaurArian [MS-MVP]" <taurarianREMOVECAPS@gmail.com>

Subject: Re: problems with KB935807

Date: 11 July 2007 12:18

 

Clear out your Temp Internet files and manually download the update

http://www.microsoft.com/downloads/results.aspx?pocId=&freetext=KB935807&DisplayLang=en

 

 

 

 

You can check which updates are installed on your computer by -

Start button || Control Panel || Programs

Under Programs and Features - click View installed updates.

 

The update may still be cached in the softwaredistribution\download folder

from the

previous attempt at auto updating.

Find it and remove it.

 

--

====================================

TaurArian [MS-MVP] 2005-2008 - Australia

====================================

[Guest Ivory]

Finally got this to work today following this link from microsoft:

http://support.microsoft.com/?kbid=935807

 

"Koshy John" wrote:

> I've been trying to install the KB935807 update using Windows Update on

> Windows Vista Ultimate. Once the update is installed, I am asked to restart

> the computer - which I do. It tries to install the update immediately after

> the Vista logo flashes off and then after sometime reboots itself without

> giving me a chance to log in. The next startup involves trying to install the

> updates again as the first time but I get to log in.

>

> Windows Update reports that the update failed and I try to troubleshoot it.

> Error 80070002 is displayed. This happens over and over and I'm unable to

> sleep my computer now. The power button is constantly in the install updates

> and shut down state even if I don't bother installing this error prone update.

>

> Solution tried (note: this is the only update left to install):

> 1. Shut down the windows update service

> 2. deleted the contents of Windows\SoftwareDistribution\Datastore

> 3. Restarted service

> 4. Installed update

>

> This doesn't help and I'm unable to find any thing of use in the knowledge

> base atricles.

> --

> Koshy John

[Guest Dave Quail]

"Ivory" <Ivory@discussions.microsoft.com> wrote in message

news:9FFBF322-F899-4AE1-9523-C979BB8C89C9@microsoft.com...

> Finally got this to work today following this link from microsoft:

> http://support.microsoft.com/?kbid=935807

>

> "Koshy John" wrote:

>

>> I've been trying to install the KB935807 update using Windows Update on

>> Windows Vista Ultimate. Once the update is installed, I am asked to

>> restart

>> the computer - which I do. It tries to install the update immediately

>> after

>> the Vista logo flashes off and then after sometime reboots itself without

>> giving me a chance to log in. The next startup involves trying to install

>> the

>> updates again as the first time but I get to log in.

>>

>> Windows Update reports that the update failed and I try to troubleshoot

>> it.

>> Error 80070002 is displayed. This happens over and over and I'm unable to

>> sleep my computer now. The power button is constantly in the install

>> updates

>> and shut down state even if I don't bother installing this error prone

>> update.

>>

>> Solution tried (note: this is the only update left to install):

>> 1. Shut down the windows update service

>> 2. deleted the contents of Windows\SoftwareDistribution\Datastore

>> 3. Restarted service

>> 4. Installed update

>>

>> This doesn't help and I'm unable to find any thing of use in the

>> knowledge

>> base atricles.

>> --

>> Koshy John

 

This MS support link fixed it for me as well

 

Dave