Guest MapleFr3ak Posted July 15, 2007 Posted July 15, 2007 From a month or a few ago, I searched google trying to find out why this thing won't install. One link lead to a forum where it says you need some RAM space in order for it to install successfully. I can't remember exactly what it said, but it was something along the lines. I just wish there were a way to make it so that the update won't bug me again since I can't ever install it.
Guest Shenan Stanley Posted July 15, 2007 Posted July 15, 2007 MapleFr3ak wrote: > From a month or a few ago, I searched google trying to find out why > this thing won't install. > > One link lead to a forum where it says you need some RAM space in > order for it to install successfully. I can't remember exactly what > it said, but it was something along the lines. > > I just wish there were a way to make it so that the update won't > bug me again since I can't ever install it. (1) You need to repair .NET Framework 1.1 - obliterating all remnants of it and installing it/patching it fully. How to troubleshoot Microsoft .NET Framework 1.1 installation issues http://support.microsoft.com/kb/824643 - Unregister and then reregister Windows Installer (See article) - Manually remove and then reinstall the .NET Framework 1.1 (See Article) For the articles below, follow the "IT professionals" link and find the download for your OS. - Download/Install http://support.microsoft.com/kb/867460/ - Download/Install http://support.microsoft.com/kb/886903/ - Download/Install http://support.microsoft.com/kb/928366/ Reboot as needed and at the end. (2) You need to repair .NET Framework 2.0 - obliterating all remnants of it and installing it/patching it fully. How to troubleshoot Microsoft .NET Framework 2.0 installation issues http://support.microsoft.com/kb/908077/ - Unregister and then reregister Windows Installer (See article) - Manually remove and then reinstall the .NET Framework 2.0 (See Article) For the articles below, follow the "IT professionals" link and find the download for your OS. - Download/Install http://support.microsoft.com/kb/917283/ - Download/Install http://support.microsoft.com/kb/922770/ - Download/Install http://support.microsoft.com/kb/928365/ Reboot as needed and at the end. (3) You need to repair .NET Framework 3.0 - obliterating all remnants of it and installing it/patching it fully. Unfortunately - there is no particular article pertaining to .NET Framework 3.0 that I could find. I have not had issues, however, just going into the Control Panel --> Add or Remove Programs and just locating/removing it and its patches. I suggest you do the same and then reboot... Download/install using this distributable package: http://www.microsoft.com/downloads/details.aspx?FamilyId=10CC340B-F857-4A14-83F5-25634C3BF043&displaylang=en Reboot as needed and at the end. (4) Cleanup your updates system... Get Dial-a-Fix: http://wiki.djlizard.net/Dial-a-fix Use its options to fix: - Windows Installer - Windows Update - All the Registration Center options Turn off the "Empty System32\Catroot 2" Do NOT do "Flush SoftwareDistribution". Then click "GO"... May take a while. Reboot when it is done... (5) Visit http://windowsupdate.microsoft.com/ and scan for updates. Choose the critical updates you need and install them. Do not bother getting hardware updates (unless you happen to have some Microsoft hardware installed) and "Optional Updates" are *usually* just what the name infers - but feel free to see if you want any of the "Optional" ones. (6) Come back here and let us know how you faired. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
Guest Doug Posted July 15, 2007 Posted July 15, 2007 -- Doug "Shenan Stanley" wrote: > MapleFr3ak wrote: > > From a month or a few ago, I searched google trying to find out why > > this thing won't install. > > > > One link lead to a forum where it says you need some RAM space in > > order for it to install successfully. I can't remember exactly what > > it said, but it was something along the lines. > > > > I just wish there were a way to make it so that the update won't > > bug me again since I can't ever install it. > > (1) You need to repair .NET Framework 1.1 - obliterating all remnants of it > and installing it/patching it fully. > > How to troubleshoot Microsoft .NET Framework 1.1 installation issues > http://support.microsoft.com/kb/824643 > - Unregister and then reregister Windows Installer (See article) > - Manually remove and then reinstall the .NET Framework 1.1 (See Article) > For the articles below, follow the "IT professionals" link and find the > download for your OS. > - Download/Install http://support.microsoft.com/kb/867460/ > - Download/Install http://support.microsoft.com/kb/886903/ > - Download/Install http://support.microsoft.com/kb/928366/ > > Reboot as needed and at the end. > > (2) You need to repair .NET Framework 2.0 - obliterating all remnants of it > and installing it/patching it fully. > > How to troubleshoot Microsoft .NET Framework 2.0 installation issues > http://support.microsoft.com/kb/908077/ > - Unregister and then reregister Windows Installer (See article) > - Manually remove and then reinstall the .NET Framework 2.0 (See Article) > For the articles below, follow the "IT professionals" link and find the > download for your OS. > - Download/Install http://support.microsoft.com/kb/917283/ > - Download/Install http://support.microsoft.com/kb/922770/ > - Download/Install http://support.microsoft.com/kb/928365/ > > Reboot as needed and at the end. > > (3) You need to repair .NET Framework 3.0 - obliterating all remnants of it > and installing it/patching it fully. > > Unfortunately - there is no particular article pertaining to .NET Framework > 3.0 that I could find. I have not had issues, however, just going into the > Control Panel --> Add or Remove Programs and just locating/removing it and > its patches. I suggest you do the same and then reboot... > > Download/install using this distributable package: > http://www.microsoft.com/downloads/details.aspx?FamilyId=10CC340B-F857-4A14-83F5-25634C3BF043&displaylang=en > > Reboot as needed and at the end. > > (4) Cleanup your updates system... > > Get Dial-a-Fix: > http://wiki.djlizard.net/Dial-a-fix > > Use its options to fix: > - Windows Installer > - Windows Update > - All the Registration Center options > > Turn off the "Empty System32\Catroot 2" > Do NOT do "Flush SoftwareDistribution". > > Then click "GO"... May take a while. > > Reboot when it is done... > > (5) Visit http://windowsupdate.microsoft.com/ and scan for updates. Choose > the critical updates you need and install them. Do not bother getting > hardware updates (unless you happen to have some Microsoft hardware > installed) and "Optional Updates" are *usually* just what the name infers - > but feel free to see if you want any of the "Optional" ones. > > (6) Come back here and let us know how you faired. > > -- > Shenan Stanley > MS-MVP > -- > How To Ask Questions The Smart Way > http://www.catb.org/~esr/faqs/smart-questions.html > > >
Guest Doug Posted July 15, 2007 Posted July 15, 2007 Dear Shenan - I apologize for sending this email directly to you but you seem to have the best understanding of this problem. I also have been experiencing the problem on one of my computers (all of which are standalone running Windows XP) and have read your detailed steps to resolve. I am not a technician (a bean counter) and I always get very quesy when the solution discusses registry changes. For someone like myself with just average expertise would I be better having a tech guy I use from time to time come in and repair or are the steps so simple that it is difficult to mess up. I have been reading all the links referred to in your solutions and it seems complex. For example I do not even see the .Net Framework 2.0 and 3.0 on my system? I am also concerned as to whether I should stop using the problem computer until the fixes are made from a security standpoint. This week since all of these updates started I have found a Trojan horse virus (Trojan horse SHeur.AFJ) show up on 4 of my 6 computers. The virus was attached to QuickBooks software files in each instance so it is probably unrelated but it is interesting that is shows up just as all of these automatic downloads are taking place. Thanks so much for any ideas or help. -- Doug "Shenan Stanley" wrote: > MapleFr3ak wrote: > > From a month or a few ago, I searched google trying to find out why > > this thing won't install. > > > > One link lead to a forum where it says you need some RAM space in > > order for it to install successfully. I can't remember exactly what > > it said, but it was something along the lines. > > > > I just wish there were a way to make it so that the update won't > > bug me again since I can't ever install it. > > (1) You need to repair .NET Framework 1.1 - obliterating all remnants of it > and installing it/patching it fully. > > How to troubleshoot Microsoft .NET Framework 1.1 installation issues > http://support.microsoft.com/kb/824643 > - Unregister and then reregister Windows Installer (See article) > - Manually remove and then reinstall the .NET Framework 1.1 (See Article) > For the articles below, follow the "IT professionals" link and find the > download for your OS. > - Download/Install http://support.microsoft.com/kb/867460/ > - Download/Install http://support.microsoft.com/kb/886903/ > - Download/Install http://support.microsoft.com/kb/928366/ > > Reboot as needed and at the end. > > (2) You need to repair .NET Framework 2.0 - obliterating all remnants of it > and installing it/patching it fully. > > How to troubleshoot Microsoft .NET Framework 2.0 installation issues > http://support.microsoft.com/kb/908077/ > - Unregister and then reregister Windows Installer (See article) > - Manually remove and then reinstall the .NET Framework 2.0 (See Article) > For the articles below, follow the "IT professionals" link and find the > download for your OS. > - Download/Install http://support.microsoft.com/kb/917283/ > - Download/Install http://support.microsoft.com/kb/922770/ > - Download/Install http://support.microsoft.com/kb/928365/ > > Reboot as needed and at the end. > > (3) You need to repair .NET Framework 3.0 - obliterating all remnants of it > and installing it/patching it fully. > > Unfortunately - there is no particular article pertaining to .NET Framework > 3.0 that I could find. I have not had issues, however, just going into the > Control Panel --> Add or Remove Programs and just locating/removing it and > its patches. I suggest you do the same and then reboot... > > Download/install using this distributable package: > http://www.microsoft.com/downloads/details.aspx?FamilyId=10CC340B-F857-4A14-83F5-25634C3BF043&displaylang=en > > Reboot as needed and at the end. > > (4) Cleanup your updates system... > > Get Dial-a-Fix: > http://wiki.djlizard.net/Dial-a-fix > > Use its options to fix: > - Windows Installer > - Windows Update > - All the Registration Center options > > Turn off the "Empty System32\Catroot 2" > Do NOT do "Flush SoftwareDistribution". > > Then click "GO"... May take a while. > > Reboot when it is done... > > (5) Visit http://windowsupdate.microsoft.com/ and scan for updates. Choose > the critical updates you need and install them. Do not bother getting > hardware updates (unless you happen to have some Microsoft hardware > installed) and "Optional Updates" are *usually* just what the name infers - > but feel free to see if you want any of the "Optional" ones. > > (6) Come back here and let us know how you faired. > > -- > Shenan Stanley > MS-MVP > -- > How To Ask Questions The Smart Way > http://www.catb.org/~esr/faqs/smart-questions.html > > >
Guest Shenan Stanley Posted July 15, 2007 Posted July 15, 2007 Doug wrote: > I also have been experiencing the problem on one of my computers > (all of which are standalone running Windows XP) and have read your > detailed steps to resolve. I am not a technician (a bean counter) > and I always get very quesy when the solution discusses registry > changes. For someone like myself with just average expertise would > I be better having a tech guy I use from time to time come in and > repair or are the steps so simple that it is difficult to mess up. Although I believe most anyone *could* do it, it is also true that most anyone could mess it up. -) If you are not feeling confident enough to do it - you likely don't want to go in and try it. To be honest - however - if you followed the steps exactly (from the links, etc) - you really cannot mess anything up badly - just be careful to follow the steps exactly and if you get to a step that doesn't apply to you (or they tell you to delete a key you don't have or a file you cannot find) - that is OK - you may/may not have everything the article asks you to do. I have ran across this many times with these particular articles. Either because some partial uninstall worked or perhaps it was never fully installed and the entries/files are just missing. > I have been reading all the links referred to in your solutions and > it seems complex. For example I do not even see the .Net Framework > 2.0 and 3.0 on my system? See above - since your computer could have one of billions of possible combinations of installations - you may not have everything in the solution. For example - you may not have .NET Framework 2.0 or .NET Framework 3.0... You may have nothing that needs it either. If part of the solution does not apply to you (like the parts concerning .NET Framework 2.0 or .NET Framework 3.0) <- skip it. Many people will probably be able to just get .NET Framework 1.1 uninstalled/reinstalled and patched - and that will be more than enough for them. > I am also concerned as to whether I should stop using the problem > computer until the fixes are made from a security standpoint. This > week since all of these updates started I have found a Trojan horse > virus (Trojan horse SHeur.AFJ) show up on 4 of my 6 computers. > The virus was attached to QuickBooks software files in each > instance so it is probably unrelated but it is interesting that is > shows up just as all of these automatic downloads are taking place. > Thanks so much for any ideas or help. Can you better defined on how you were notified of this? It could be a false positive - as it seems others with Quickbooks have had similar occurances. http://forum.grisoft.cz/freeforum/read.php?4,104118,104133 http://groups.google.com/group/pack-errors/browse_thread/thread/a0cfecd17ddb1c91 -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
Guest Doug Posted July 15, 2007 Posted July 15, 2007 Dear Shenan - Thanks for responding. First with respect to the .Net issue - My primary question was that the detailed instructions to resolve appear complex for a non IT related person as they discuss registry changes. Is this something a casual user should attempt or should I contact this computer specialist I use from time to time? With respect to the Trojan horse virus it was identified by the AVG virus program on each computer during the week. The AVG software quarantined it. It was shown as infecting about 30 separate QBooks files that were primarily located in the Qbooks download area on each computer and also the Qbooks sample data files. -- Doug "Shenan Stanley" wrote: > Doug wrote: > > I also have been experiencing the problem on one of my computers > > (all of which are standalone running Windows XP) and have read your > > detailed steps to resolve. I am not a technician (a bean counter) > > and I always get very quesy when the solution discusses registry > > changes. For someone like myself with just average expertise would > > I be better having a tech guy I use from time to time come in and > > repair or are the steps so simple that it is difficult to mess up. > > Although I believe most anyone *could* do it, it is also true that most > anyone could mess it up. -) If you are not feeling confident enough to do > it - you likely don't want to go in and try it. To be honest - however - if > you followed the steps exactly (from the links, etc) - you really cannot > mess anything up badly - just be careful to follow the steps exactly and if > you get to a step that doesn't apply to you (or they tell you to delete a > key you don't have or a file you cannot find) - that is OK - you may/may not > have everything the article asks you to do. I have ran across this many > times with these particular articles. Either because some partial uninstall > worked or perhaps it was never fully installed and the entries/files are > just missing. > > > I have been reading all the links referred to in your solutions and > > it seems complex. For example I do not even see the .Net Framework > > 2.0 and 3.0 on my system? > > See above - since your computer could have one of billions of possible > combinations of installations - you may not have everything in the solution. > For example - you may not have .NET Framework 2.0 or .NET Framework 3.0... > You may have nothing that needs it either. If part of the solution does not > apply to you (like the parts concerning .NET Framework 2.0 or .NET Framework > 3.0) <- skip it. Many people will probably be able to just get .NET > Framework 1.1 uninstalled/reinstalled and patched - and that will be more > than enough for them. > > > I am also concerned as to whether I should stop using the problem > > computer until the fixes are made from a security standpoint. This > > week since all of these updates started I have found a Trojan horse > > virus (Trojan horse SHeur.AFJ) show up on 4 of my 6 computers. > > The virus was attached to QuickBooks software files in each > > instance so it is probably unrelated but it is interesting that is > > shows up just as all of these automatic downloads are taking place. > > Thanks so much for any ideas or help. > > Can you better defined on how you were notified of this? > It could be a false positive - as it seems others with Quickbooks have had > similar occurances. > > http://forum.grisoft.cz/freeforum/read.php?4,104118,104133 > http://groups.google.com/group/pack-errors/browse_thread/thread/a0cfecd17ddb1c91 > > -- > Shenan Stanley > MS-MVP > -- > How To Ask Questions The Smart Way > http://www.catb.org/~esr/faqs/smart-questions.html > > >
Guest Doug Posted July 15, 2007 Posted July 15, 2007 OOPS - Dear Shenan - You did a great job of answering my primary question. I just missed the insert. I have very little experience with these types of venues. Thanks for the response. I may go ahead and try by following slowly each link. -- Doug "Shenan Stanley" wrote: > Doug wrote: > > I also have been experiencing the problem on one of my computers > > (all of which are standalone running Windows XP) and have read your > > detailed steps to resolve. I am not a technician (a bean counter) > > and I always get very quesy when the solution discusses registry > > changes. For someone like myself with just average expertise would > > I be better having a tech guy I use from time to time come in and > > repair or are the steps so simple that it is difficult to mess up. > > Although I believe most anyone *could* do it, it is also true that most > anyone could mess it up. -) If you are not feeling confident enough to do > it - you likely don't want to go in and try it. To be honest - however - if > you followed the steps exactly (from the links, etc) - you really cannot > mess anything up badly - just be careful to follow the steps exactly and if > you get to a step that doesn't apply to you (or they tell you to delete a > key you don't have or a file you cannot find) - that is OK - you may/may not > have everything the article asks you to do. I have ran across this many > times with these particular articles. Either because some partial uninstall > worked or perhaps it was never fully installed and the entries/files are > just missing. > > > I have been reading all the links referred to in your solutions and > > it seems complex. For example I do not even see the .Net Framework > > 2.0 and 3.0 on my system? > > See above - since your computer could have one of billions of possible > combinations of installations - you may not have everything in the solution. > For example - you may not have .NET Framework 2.0 or .NET Framework 3.0... > You may have nothing that needs it either. If part of the solution does not > apply to you (like the parts concerning .NET Framework 2.0 or .NET Framework > 3.0) <- skip it. Many people will probably be able to just get .NET > Framework 1.1 uninstalled/reinstalled and patched - and that will be more > than enough for them. > > > I am also concerned as to whether I should stop using the problem > > computer until the fixes are made from a security standpoint. This > > week since all of these updates started I have found a Trojan horse > > virus (Trojan horse SHeur.AFJ) show up on 4 of my 6 computers. > > The virus was attached to QuickBooks software files in each > > instance so it is probably unrelated but it is interesting that is > > shows up just as all of these automatic downloads are taking place. > > Thanks so much for any ideas or help. > > Can you better defined on how you were notified of this? > It could be a false positive - as it seems others with Quickbooks have had > similar occurances. > > http://forum.grisoft.cz/freeforum/read.php?4,104118,104133 > http://groups.google.com/group/pack-errors/browse_thread/thread/a0cfecd17ddb1c91 > > -- > Shenan Stanley > MS-MVP > -- > How To Ask Questions The Smart Way > http://www.catb.org/~esr/faqs/smart-questions.html > > >
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