Guest John Harris Posted July 15, 2007 Posted July 15, 2007 I am finding this very exasperating and hope someone can give me the correct fix, as nothing on MS's site helps at all. 1.I get a notification that there are updates 2.Vista (HP) download the 5 updates and installs them 3.Vista Requests I restart the computer 4.Upon restart I get a message that the install failed 5.Updates redownloads and goes through the whole process again I have followed all the steps in the MS Help Files (stopping the service, deleting all the files in the updates folder, starting the service, etc. etc. etc. Nothing is working. I am pasting one of the errors from the 5 updates below: Security Update for Windows Vista (KB935807) Installation date: ?7/?15/?2007 4:54 PM Installation status: Failed Error details: Code 80070002 Update type: Important A security issue has been identified that could allow an attacker to compromise your Windows-based system and gain control over it. You can help protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer. More information: http://go.microsoft.com/fwlink/?LinkId=91033 Help and Support: http://support.microsoft.com Any help is appreciated. JC
Guest MowGreen [MVP] Posted July 16, 2007 Posted July 16, 2007 0x80070002 = The System cannot find the file specified Which antivirus software is installed ? Perhaps it's corrupting/blocking the downloads of the updates OR, there's a router issue if the system is on a home network, OR, there's a 3rd party firewall installed. Suggest you try a manual download with the AV temporarily Paused/Disabled from any monitoring of the system. Create a folder on the root drive [usualy C:\ ] and name it 935807. Download KB935807 and SAVE it : http://www.microsoft.com/downloads/details.aspx?FamilyId=e9b64746-6afa-4a30-833d-e058e000c821&displaylang=en Close the browser and any other open programs. Now open a Command Prompt with Elevated Privileges by going to Start, type cmd in the Start Search box, and then *right-click* cmd in the Programs list. Click 'Run as administrator', and then click Continue. If you are prompted for an administrator password or for confirmation, type the password, or click Allow. At the Command Prompt, either type this in exactly as written or copy&paste it: wusa.exe C:\935807\Windows6.0-KB935807-x86.msu /quiet /norestart Press Enter The update *should* install now If the Command Prompt window does not close, then type in exit Press Enter Restart the system if prompted to Did that get KB935807 installed ? Description of the Windows Update Stand-alone Installer (Wusa.exe) and of .msu files in Windows Vista http://support.microsoft.com/kb/934307 MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten =============== John Harris wrote: > I am finding this very exasperating and hope someone can give me the > correct fix, as nothing on MS's site helps at all. > > 1.I get a notification that there are updates > 2.Vista (HP) download the 5 updates and installs them > 3.Vista Requests I restart the computer > 4.Upon restart I get a message that the install failed > 5.Updates redownloads and goes through the whole process again > > I have followed all the steps in the MS Help Files (stopping the > service, deleting all the files in the updates folder, starting the > service, etc. etc. etc. Nothing is working. I am pasting one of the > errors from the 5 updates below: > > Security Update for Windows Vista (KB935807) > Installation date: ?7/?15/?2007 4:54 PM > Installation status: Failed > Error details: Code 80070002 > Update type: Important > A security issue has been identified that could allow an attacker to > compromise your Windows-based system and gain control over it. You can > help protect your computer by installing this update from Microsoft. > After you install this item, you may have to restart your computer. > More information: > http://go.microsoft.com/fwlink/?LinkId=91033 > Help and Support: > http://support.microsoft.com > > Any help is appreciated. > > JC >
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