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Vista -- cannot Windows Update


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Guest Iceman01
Posted

New computer 2 days ago. Initial configuration worked seamlessly. Seems to

operate correctly in every other way. Network connectivity verified Internet

connectivity verified can ping external IPs. Failed Windows Update the

first time I tried it.

 

Upon initiating Windows Update, I get a message that I have to first install

an upgrade to Windows Update. When I tell it to install, it fails and gives

me Error Message 80240038 saying Windows Could Not Search For New Updates.

Can't find this message anywhere on Microsoft or the Internet. The two

threads that did reference it were not helpful.

 

Three related notes:

1. Windows Update history shows no updates have occurred.

2. I have Windows Auto Update set to download and let me know when they are

ready to be installed. Thus far, I have not received any notice.

3. For unknown reasons that may, or may not, be related, I am unable to ping

either http://www.microsoft.com or update.microsoft.com. Can successfully ping my

ISP, Google, Yahoo, etc.

Guest Iceman01
Posted

Anyone???

 

"Iceman01" wrote:

> New computer 2 days ago. Initial configuration worked seamlessly. Seems to

> operate correctly in every other way. Network connectivity verified Internet

> connectivity verified can ping external IPs. Failed Windows Update the

> first time I tried it.

>

> Upon initiating Windows Update, I get a message that I have to first install

> an upgrade to Windows Update. When I tell it to install, it fails and gives

> me Error Message 80240038 saying Windows Could Not Search For New Updates.

> Can't find this message anywhere on Microsoft or the Internet. The two

> threads that did reference it were not helpful.

>

> Three related notes:

> 1. Windows Update history shows no updates have occurred.

> 2. I have Windows Auto Update set to download and let me know when they are

> ready to be installed. Thus far, I have not received any notice.

> 3. For unknown reasons that may, or may not, be related, I am unable to ping

> either http://www.microsoft.com or update.microsoft.com. Can successfully ping my

> ISP, Google, Yahoo, etc.

Guest Iceman01
Posted

Simply wonderful. MS won't readily provide tech support for their own new

flagship product, and when I try to get it from the so-called professionals

they force me to refer to instead, I can't even get an acknowledgment. Must

be nice to be so secure in your own wealthy monopoly that you can afford to

basically tell your customers to take a hike...

 

"Iceman01" wrote:

> Anyone???

>

> "Iceman01" wrote:

>

> > New computer 2 days ago. Initial configuration worked seamlessly. Seems to

> > operate correctly in every other way. Network connectivity verified Internet

> > connectivity verified can ping external IPs. Failed Windows Update the

> > first time I tried it.

> >

> > Upon initiating Windows Update, I get a message that I have to first install

> > an upgrade to Windows Update. When I tell it to install, it fails and gives

> > me Error Message 80240038 saying Windows Could Not Search For New Updates.

> > Can't find this message anywhere on Microsoft or the Internet. The two

> > threads that did reference it were not helpful.

> >

> > Three related notes:

> > 1. Windows Update history shows no updates have occurred.

> > 2. I have Windows Auto Update set to download and let me know when they are

> > ready to be installed. Thus far, I have not received any notice.

> > 3. For unknown reasons that may, or may not, be related, I am unable to ping

> > either http://www.microsoft.com or update.microsoft.com. Can successfully ping my

> > ISP, Google, Yahoo, etc.

Guest Robert Aldwinckle
Posted

"Iceman01" <Iceman01@discussions.microsoft.com> wrote in message

news:753E441F-CC27-4859-8408-52860F174BE6@microsoft.com...

> New computer 2 days ago. Initial configuration worked seamlessly. Seems to

> operate correctly in every other way. Network connectivity verified Internet

> connectivity verified can ping external IPs. Failed Windows Update the

> first time I tried it.

>

> Upon initiating Windows Update, I get a message that I have to first install

> an upgrade to Windows Update. When I tell it to install, it fails and gives

> me Error Message 80240038 saying Windows Could Not Search For New Updates.

> Can't find this message anywhere on Microsoft or the Internet. The two

> threads that did reference it were not helpful.

 

 

You should also try searching for 0x80240038

(In general you will usually get more hits when searching for a hex code

with the 0x prefix than without it.)

 

When you use Google Groups or search the web you can search for both

forms at the same time by specifying them as: (0x80240038 OR 80240038)

 

 

Good luck

 

Robert Aldwinckle

---

 

>

> Three related notes:

> 1. Windows Update history shows no updates have occurred.

> 2. I have Windows Auto Update set to download and let me know when they are

> ready to be installed. Thus far, I have not received any notice.

> 3. For unknown reasons that may, or may not, be related, I am unable to ping

> either http://www.microsoft.com or update.microsoft.com. Can successfully ping my

> ISP, Google, Yahoo, etc.

Guest willioma
Posted

"Iceman01" wrote:

> New computer 2 days ago. Initial configuration worked seamlessly. Seems to

> operate correctly in every other way. Network connectivity verified Internet

> connectivity verified can ping external IPs. Failed Windows Update the

> first time I tried it.

>

> Upon initiating Windows Update, I get a message that I have to first install

> an upgrade to Windows Update. When I tell it to install, it fails and gives

> me Error Message 80240038 saying Windows Could Not Search For New Updates.

> Can't find this message anywhere on Microsoft or the Internet. The two

> threads that did reference it were not helpful.

>

> Three related notes:

> 1. Windows Update history shows no updates have occurred.

> 2. I have Windows Auto Update set to download and let me know when they are

> ready to be installed. Thus far, I have not received any notice.

> 3. For unknown reasons that may, or may not, be related, I am unable to ping

> either http://www.microsoft.com or update.microsoft.com. Can successfully ping my

> ISP, Google, Yahoo, etc.

 

Hello Iceman, have you gotten any help anywhere? For me the first updates

show they installed properly, then I installed "Norton" and now there are 7

updates that keep failing to install. My machine is brand new too, couldn't

get one with XP on it.

 

I tried to go to that website for help, but nothing comes up. Do you think

it has something to do with our firewall? I don't like turning off my

firewall for anything,

Willioma

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