Guest Iceman01 Posted July 16, 2007 Posted July 16, 2007 New computer 2 days ago. Initial configuration worked seamlessly. Seems to operate correctly in every other way. Network connectivity verified Internet connectivity verified can ping external IPs. Failed Windows Update the first time I tried it. Upon initiating Windows Update, I get a message that I have to first install an upgrade to Windows Update. When I tell it to install, it fails and gives me Error Message 80240038 saying Windows Could Not Search For New Updates. Can't find this message anywhere on Microsoft or the Internet. The two threads that did reference it were not helpful. Three related notes: 1. Windows Update history shows no updates have occurred. 2. I have Windows Auto Update set to download and let me know when they are ready to be installed. Thus far, I have not received any notice. 3. For unknown reasons that may, or may not, be related, I am unable to ping either http://www.microsoft.com or update.microsoft.com. Can successfully ping my ISP, Google, Yahoo, etc.
Guest Iceman01 Posted July 16, 2007 Posted July 16, 2007 Anyone??? "Iceman01" wrote: > New computer 2 days ago. Initial configuration worked seamlessly. Seems to > operate correctly in every other way. Network connectivity verified Internet > connectivity verified can ping external IPs. Failed Windows Update the > first time I tried it. > > Upon initiating Windows Update, I get a message that I have to first install > an upgrade to Windows Update. When I tell it to install, it fails and gives > me Error Message 80240038 saying Windows Could Not Search For New Updates. > Can't find this message anywhere on Microsoft or the Internet. The two > threads that did reference it were not helpful. > > Three related notes: > 1. Windows Update history shows no updates have occurred. > 2. I have Windows Auto Update set to download and let me know when they are > ready to be installed. Thus far, I have not received any notice. > 3. For unknown reasons that may, or may not, be related, I am unable to ping > either http://www.microsoft.com or update.microsoft.com. Can successfully ping my > ISP, Google, Yahoo, etc.
Guest Iceman01 Posted July 17, 2007 Posted July 17, 2007 Simply wonderful. MS won't readily provide tech support for their own new flagship product, and when I try to get it from the so-called professionals they force me to refer to instead, I can't even get an acknowledgment. Must be nice to be so secure in your own wealthy monopoly that you can afford to basically tell your customers to take a hike... "Iceman01" wrote: > Anyone??? > > "Iceman01" wrote: > > > New computer 2 days ago. Initial configuration worked seamlessly. Seems to > > operate correctly in every other way. Network connectivity verified Internet > > connectivity verified can ping external IPs. Failed Windows Update the > > first time I tried it. > > > > Upon initiating Windows Update, I get a message that I have to first install > > an upgrade to Windows Update. When I tell it to install, it fails and gives > > me Error Message 80240038 saying Windows Could Not Search For New Updates. > > Can't find this message anywhere on Microsoft or the Internet. The two > > threads that did reference it were not helpful. > > > > Three related notes: > > 1. Windows Update history shows no updates have occurred. > > 2. I have Windows Auto Update set to download and let me know when they are > > ready to be installed. Thus far, I have not received any notice. > > 3. For unknown reasons that may, or may not, be related, I am unable to ping > > either http://www.microsoft.com or update.microsoft.com. Can successfully ping my > > ISP, Google, Yahoo, etc.
Guest Robert Aldwinckle Posted July 17, 2007 Posted July 17, 2007 "Iceman01" <Iceman01@discussions.microsoft.com> wrote in message news:753E441F-CC27-4859-8408-52860F174BE6@microsoft.com... > New computer 2 days ago. Initial configuration worked seamlessly. Seems to > operate correctly in every other way. Network connectivity verified Internet > connectivity verified can ping external IPs. Failed Windows Update the > first time I tried it. > > Upon initiating Windows Update, I get a message that I have to first install > an upgrade to Windows Update. When I tell it to install, it fails and gives > me Error Message 80240038 saying Windows Could Not Search For New Updates. > Can't find this message anywhere on Microsoft or the Internet. The two > threads that did reference it were not helpful. You should also try searching for 0x80240038 (In general you will usually get more hits when searching for a hex code with the 0x prefix than without it.) When you use Google Groups or search the web you can search for both forms at the same time by specifying them as: (0x80240038 OR 80240038) Good luck Robert Aldwinckle --- > > Three related notes: > 1. Windows Update history shows no updates have occurred. > 2. I have Windows Auto Update set to download and let me know when they are > ready to be installed. Thus far, I have not received any notice. > 3. For unknown reasons that may, or may not, be related, I am unable to ping > either http://www.microsoft.com or update.microsoft.com. Can successfully ping my > ISP, Google, Yahoo, etc.
Guest willioma Posted July 17, 2007 Posted July 17, 2007 "Iceman01" wrote: > New computer 2 days ago. Initial configuration worked seamlessly. Seems to > operate correctly in every other way. Network connectivity verified Internet > connectivity verified can ping external IPs. Failed Windows Update the > first time I tried it. > > Upon initiating Windows Update, I get a message that I have to first install > an upgrade to Windows Update. When I tell it to install, it fails and gives > me Error Message 80240038 saying Windows Could Not Search For New Updates. > Can't find this message anywhere on Microsoft or the Internet. The two > threads that did reference it were not helpful. > > Three related notes: > 1. Windows Update history shows no updates have occurred. > 2. I have Windows Auto Update set to download and let me know when they are > ready to be installed. Thus far, I have not received any notice. > 3. For unknown reasons that may, or may not, be related, I am unable to ping > either http://www.microsoft.com or update.microsoft.com. Can successfully ping my > ISP, Google, Yahoo, etc. Hello Iceman, have you gotten any help anywhere? For me the first updates show they installed properly, then I installed "Norton" and now there are 7 updates that keep failing to install. My machine is brand new too, couldn't get one with XP on it. I tried to go to that website for help, but nothing comes up. Do you think it has something to do with our firewall? I don't like turning off my firewall for anything, Willioma
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