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BITS/svchost fails, Windows Update not working


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Guest John Riehl
Posted

I'm getting failures in BITS which are preventing Windows Update from

working. Here's the info from the event log:

 

General:

 

Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp

0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp

0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id

0x1384, application start time 0x01c7c82c3be6a002.

 

Details:

 

- System

 

- Provider

 

[ Name] Application Error

 

- EventID 1000

 

[ Qualifiers] 0

 

Level 2

 

Task 100

 

Keywords 0x80000000000000

 

- TimeCreated

 

[ SystemTime] 2007-07-17T04:40:43.000Z

 

EventRecordID 4240

 

Channel Application

 

Computer Scrippy

 

Security

 

 

- EventData

 

svchost.exe_BITS

6.0.6000.16386

4549adc4

qmgr.dll

7.0.6000.16386

4549bd9f

c0000005

00017412

1384

01c7c82c3be6a002

 

And here's the info from

Guest Robert Aldwinckle
Posted

(cross-post added to Vista Perf & Maint)

"John Riehl" <John Riehl@discussions.microsoft.com> wrote in message

news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com...

> I'm getting failures in BITS which are preventing Windows Update from

> working. Here's the info from the event log:

>

> General:

>

> Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp

> 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp

> 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id

> 0x1384, application start time 0x01c7c82c3be6a002.

>

> Details:

>

> - System

 

 

Guessing (e.g. from the module version) that this is some type of Vista?

 

Does Vista have bitsadmin? If so you could try checking on BITS status

(in a cmd window) with:

 

bitsadmin /util /version /verbose

 

(For example.)

 

That would be checking if the installation of the BITS support was corrupt.

Otherwise my guess would be that the symptom could be due to interference

from third-party programs. In order to test that hypothesis you could either

try eliminating all such possibilities before retrying (e.g. use clean-boot

troubleshooting techniques) or examine the Stack Back Trace of the crashing

thread (e.g. in drwtsn32.log) for the presence of such modules.

 

You may get better assistance from a newsgroup which specializes

in your OS. Cross-posting for convenience.

 

 

Good luck

 

Robert Aldwinckle

---

 

....

Guest John Riehl
Posted

"Robert Aldwinckle" wrote:

> (cross-post added to Vista Perf & Maint)

> "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message

> news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com...

> > I'm getting failures in BITS which are preventing Windows Update from

> > working. Here's the info from the event log:

> >

> > General:

> >

> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp

> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp

> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id

> > 0x1384, application start time 0x01c7c82c3be6a002.

> >

> > Details:

> >

> > - System

>

>

> Guessing (e.g. from the module version) that this is some type of Vista?

>

> Does Vista have bitsadmin? If so you could try checking on BITS status

> (in a cmd window) with:

>

> bitsadmin /util /version /verbose

>

> (For example.)

>

> That would be checking if the installation of the BITS support was corrupt.

> Otherwise my guess would be that the symptom could be due to interference

> from third-party programs. In order to test that hypothesis you could either

> try eliminating all such possibilities before retrying (e.g. use clean-boot

> troubleshooting techniques) or examine the Stack Back Trace of the crashing

> thread (e.g. in drwtsn32.log) for the presence of such modules.

>

> You may get better assistance from a newsgroup which specializes

> in your OS. Cross-posting for convenience.

>

>

> Good luck

>

> Robert Aldwinckle

> ---

>

> ....

>

>

>

 

Thanks. It is Vista...should have been more specific. Here's the output

from the bitsadmin command you suggested:

 

BITSADMIN version 3.0 [ 7.0.6000 ]

BITS administration utility.

© Copyright 2000-2006 Microsoft Corp.

 

Version of BITS installed on the system: 3.0

 

File version for BITS binaries:

file path version langId

C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033

C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033

C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033

C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033

C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033

C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033

C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033

C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033

 

Is BITS secondary service DLL active: No

BITS secondary service DLL path: N/A

 

Pending file operations: None

 

Group policy undefined for peer caching.

Group policy limit bandwidth: Undefined.

Group policy daytime limit: Undefined.

Group policy daytime start: Undefined.

Group policy daytime end: Undefined.

Group policy night time limit: Undefined.

Group policy max jobs per user: Undefined.

Group policy max jobs per machine: Undefined.

Group policy max files per job: Undefined.

Group policy max ranges per file: Undefined.

Group policy max bandwidth from seconds: Undefined.

Group policy max bandwidth to seconds: Undefined.

Group policy prevent from acting as server: Undefined.

Group policy prevent peer caching client: Undefined.

Unable to get cache size - 0x800706be

Max cache size: 0 % of the system volume's size

Unable to get Maximum Content Age - 0x800706ba

Max content age: 0

Group policy max bandwidth served: Undefined.

Group policy max download time: Undefined.

Is BITS's maximum network bandwidth utilization policy active? NO

 

Is BITS's job inactivity timeout policy active? NO

 

Checking BITS main COM interfaces...

 

Attempting to instantiate BITS main interface, IBackgroundCopyManager...

The BITS service will be started if not already running.

SUCCESS - IBackgroundCopyManager is correctly registered and can be

instantiated

..

 

A dialog box then opens saying "BITS administration utility has stopped

working A problem caused the program to stop working correctly. Windows

will close the program and notify you if a solution is available." I also

get the same dialog I got before about Host Process for Windows Services

having stopped working. If I rerun bitsadmin before clearing those dialogs,

I get the following at the end of the bitsadmin run:

 

Failed to instantiate BITS IBackgroundCopyManager interface. The command

/UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005

Server execution failed

 

ERROR - BITS configuration errors were found!! Error code - 0x8007042b

The process terminated unexpectedly.

 

I don't have drwtsn32.log on my system. Here's what the event log has to

say about the bitsadmin failure:

 

Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp

0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp

0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id

0x16b8, application start time 0x01c7c963c7ff04f2.

 

- System

 

- Provider

 

[ Name] Application Error

 

- EventID 1000

 

[ Qualifiers] 0

 

Level 2

 

Task 100

 

Keywords 0x80000000000000

 

- TimeCreated

 

[ SystemTime] 2007-07-18T17:48:11.000Z

 

EventRecordID 4329

 

Channel Application

 

Computer Scrippy

 

Security

 

 

- EventData

 

bitsadmin.exe

7.0.6000.16386

4549af01

bitsadmin.exe

7.0.6000.16386

4549af01

c0000005

00026e9a

16b8

01c7c963c7ff04f2

 

Apologies for the long post, but I really don't know what's important and

what's not, so I'm trying to err on the side of giving too much information

rather than not enough. Thanks for your help.

Guest Robert Aldwinckle
Posted

(cross-post added to BITS)

"John Riehl" <JohnRiehl@discussions.microsoft.com> wrote in message

news:26B16C68-D5D5-4B28-9980-FB5E3C340C54@microsoft.com...

>

>

> "Robert Aldwinckle" wrote:

>

>> (cross-post added to Vista Perf & Maint)

>> "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message

>> news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com...

>> > I'm getting failures in BITS which are preventing Windows Update from

>> > working. Here's the info from the event log:

>> >

>> > General:

>> >

>> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp

>> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp

>> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id

>> > 0x1384, application start time 0x01c7c82c3be6a002.

>> >

>> > Details:

>> >

>> > - System

>>

>>

>> Guessing (e.g. from the module version) that this is some type of Vista?

>>

>> Does Vista have bitsadmin? If so you could try checking on BITS status

>> (in a cmd window) with:

>>

>> bitsadmin /util /version /verbose

>>

>> (For example.)

>>

>> That would be checking if the installation of the BITS support was corrupt.

>> Otherwise my guess would be that the symptom could be due to interference

>> from third-party programs. In order to test that hypothesis you could either

>> try eliminating all such possibilities before retrying (e.g. use clean-boot

>> troubleshooting techniques) or examine the Stack Back Trace of the crashing

>> thread (e.g. in drwtsn32.log) for the presence of such modules.

>>

>> You may get better assistance from a newsgroup which specializes

>> in your OS. Cross-posting for convenience.

>>

>>

>> Good luck

>>

>> Robert Aldwinckle

>> ---

>>

>> ....

>>

>>

>>

>

> Thanks. It is Vista...should have been more specific. Here's the output

> from the bitsadmin command you suggested:

>

> BITSADMIN version 3.0 [ 7.0.6000 ]

> BITS administration utility.

> © Copyright 2000-2006 Microsoft Corp.

>

> Version of BITS installed on the system: 3.0

>

> File version for BITS binaries:

> file path version langId

> C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033

> C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033

> C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033

> C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033

> C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033

> C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033

> C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033

> C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033

>

> Is BITS secondary service DLL active: No

> BITS secondary service DLL path: N/A

>

> Pending file operations: None

>

> Group policy undefined for peer caching.

> Group policy limit bandwidth: Undefined.

> Group policy daytime limit: Undefined.

> Group policy daytime start: Undefined.

> Group policy daytime end: Undefined.

> Group policy night time limit: Undefined.

> Group policy max jobs per user: Undefined.

> Group policy max jobs per machine: Undefined.

> Group policy max files per job: Undefined.

> Group policy max ranges per file: Undefined.

> Group policy max bandwidth from seconds: Undefined.

> Group policy max bandwidth to seconds: Undefined.

> Group policy prevent from acting as server: Undefined.

> Group policy prevent peer caching client: Undefined.

> Unable to get cache size - 0x800706be

> Max cache size: 0 % of the system volume's size

> Unable to get Maximum Content Age - 0x800706ba

> Max content age: 0

> Group policy max bandwidth served: Undefined.

> Group policy max download time: Undefined.

> Is BITS's maximum network bandwidth utilization policy active? NO

>

> Is BITS's job inactivity timeout policy active? NO

>

> Checking BITS main COM interfaces...

>

> Attempting to instantiate BITS main interface, IBackgroundCopyManager...

> The BITS service will be started if not already running.

> SUCCESS - IBackgroundCopyManager is correctly registered and can be

> instantiated

> .

>

> A dialog box then opens saying "BITS administration utility has stopped

> working A problem caused the program to stop working correctly. Windows

> will close the program and notify you if a solution is available." I also

> get the same dialog I got before about Host Process for Windows Services

> having stopped working. If I rerun bitsadmin before clearing those dialogs,

> I get the following at the end of the bitsadmin run:

>

> Failed to instantiate BITS IBackgroundCopyManager interface. The command

> /UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005

> Server execution failed

>

> ERROR - BITS configuration errors were found!! Error code - 0x8007042b

> The process terminated unexpectedly.

>

> I don't have drwtsn32.log on my system. Here's what the event log has to

> say about the bitsadmin failure:

>

> Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp

> 0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp

> 0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id

> 0x16b8, application start time 0x01c7c963c7ff04f2.

>

> - System

>

> - Provider

>

> [ Name] Application Error

>

> - EventID 1000

>

> [ Qualifiers] 0

>

> Level 2

>

> Task 100

>

> Keywords 0x80000000000000

>

> - TimeCreated

>

> [ SystemTime] 2007-07-18T17:48:11.000Z

>

> EventRecordID 4329

>

> Channel Application

>

> Computer Scrippy

>

> Security

>

>

> - EventData

>

> bitsadmin.exe

> 7.0.6000.16386

> 4549af01

> bitsadmin.exe

> 7.0.6000.16386

> 4549af01

> c0000005

> 00026e9a

> 16b8

> 01c7c963c7ff04f2

>

> Apologies for the long post, but I really don't know what's important and

> what's not, so I'm trying to err on the side of giving too much information

> rather than not enough. Thanks for your help.

 

 

I was hoping the cross-post would elicit some comments from someone

who had more in common with your scenario. Added BITS to cross-post

as well.

 

FWIW here is what XP's bitsadmin looks like where yours failed:

 

<cmd_output>

Attempting to instantiate BITS main interface, IBackgroundCopyManager...

The BITS service will be started if not already running.

SUCCESS - IBackgroundCopyManager is correctly registered and can be instantiated.

SUCCESS - IBackgroundCopyJob2 is correctly registered.

SUCCESS - IBackgroundCopyJob3 is correctly registered.

 

SUCCESS - no BITS configuration errors were found!!

</cmd_output>

 

So, if your system would normally show those messages too

it would appear to be breaking while checking on IBackgroundCopyJob2?

However, you have a lot more messages than I do before that

so I wouldn't want to put any money on that guess. <eg>

 

At this point I'd probably be tempted to use the /repairservice option

but I would be doing it blindly...

 

Hmm... even the force option seems to be suggested more often than

I suspected--though not for your specific symptom.

 

(Live Search for

vista repairservice site:microsoft.com

)

 

 

Good luck

 

Robert

---

Guest Anna Hester [MSFT]
Posted

The following KB article might apply to this case:

http://support.microsoft.com/kb/940520.

 

Please let us know if you continue to see the issue after following the steps.

 

Thanks

---

Anna Hester

Microsoft Corporation, BITS Team

 

This posting is provided "AS IS" with no warranties, and confers no rights.

 

"John Riehl" wrote:

> I'm getting failures in BITS which are preventing Windows Update from

> working. Here's the info from the event log:

>

> General:

>

> Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp

> 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp

> 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id

> 0x1384, application start time 0x01c7c82c3be6a002.

>

> Details:

>

> - System

>

> - Provider

>

> [ Name] Application Error

>

> - EventID 1000

>

> [ Qualifiers] 0

>

> Level 2

>

> Task 100

>

> Keywords 0x80000000000000

>

> - TimeCreated

>

> [ SystemTime] 2007-07-17T04:40:43.000Z

>

> EventRecordID 4240

>

> Channel Application

>

> Computer Scrippy

>

> Security

>

>

> - EventData

>

> svchost.exe_BITS

> 6.0.6000.16386

> 4549adc4

> qmgr.dll

> 7.0.6000.16386

> 4549bd9f

> c0000005

> 00017412

> 1384

> 01c7c82c3be6a002

>

> And here's the info from

Guest Anna Hester [MSFT]
Posted

The following KB article might apply to this case:

http://support.microsoft.com/kb/940520.

 

Please let us know if you continue to see the issue after following the steps.

 

Thanks

--

Anna Hester

Microsoft Corporation, BITS Team

 

This posting is provided "AS IS" with no warranties, and confers no rights.

 

"Robert Aldwinckle" wrote:

> (cross-post added to BITS)

> "John Riehl" <JohnRiehl@discussions.microsoft.com> wrote in message

> news:26B16C68-D5D5-4B28-9980-FB5E3C340C54@microsoft.com...

> >

> >

> > "Robert Aldwinckle" wrote:

> >

> >> (cross-post added to Vista Perf & Maint)

> >> "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message

> >> news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com...

> >> > I'm getting failures in BITS which are preventing Windows Update from

> >> > working. Here's the info from the event log:

> >> >

> >> > General:

> >> >

> >> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp

> >> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp

> >> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id

> >> > 0x1384, application start time 0x01c7c82c3be6a002.

> >> >

> >> > Details:

> >> >

> >> > - System

> >>

> >>

> >> Guessing (e.g. from the module version) that this is some type of Vista?

> >>

> >> Does Vista have bitsadmin? If so you could try checking on BITS status

> >> (in a cmd window) with:

> >>

> >> bitsadmin /util /version /verbose

> >>

> >> (For example.)

> >>

> >> That would be checking if the installation of the BITS support was corrupt.

> >> Otherwise my guess would be that the symptom could be due to interference

> >> from third-party programs. In order to test that hypothesis you could either

> >> try eliminating all such possibilities before retrying (e.g. use clean-boot

> >> troubleshooting techniques) or examine the Stack Back Trace of the crashing

> >> thread (e.g. in drwtsn32.log) for the presence of such modules.

> >>

> >> You may get better assistance from a newsgroup which specializes

> >> in your OS. Cross-posting for convenience.

> >>

> >>

> >> Good luck

> >>

> >> Robert Aldwinckle

> >> ---

> >>

> >> ....

> >>

> >>

> >>

> >

> > Thanks. It is Vista...should have been more specific. Here's the output

> > from the bitsadmin command you suggested:

> >

> > BITSADMIN version 3.0 [ 7.0.6000 ]

> > BITS administration utility.

> > © Copyright 2000-2006 Microsoft Corp.

> >

> > Version of BITS installed on the system: 3.0

> >

> > File version for BITS binaries:

> > file path version langId

> > C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033

> > C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033

> > C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033

> > C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033

> > C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033

> > C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033

> > C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033

> > C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033

> >

> > Is BITS secondary service DLL active: No

> > BITS secondary service DLL path: N/A

> >

> > Pending file operations: None

> >

> > Group policy undefined for peer caching.

> > Group policy limit bandwidth: Undefined.

> > Group policy daytime limit: Undefined.

> > Group policy daytime start: Undefined.

> > Group policy daytime end: Undefined.

> > Group policy night time limit: Undefined.

> > Group policy max jobs per user: Undefined.

> > Group policy max jobs per machine: Undefined.

> > Group policy max files per job: Undefined.

> > Group policy max ranges per file: Undefined.

> > Group policy max bandwidth from seconds: Undefined.

> > Group policy max bandwidth to seconds: Undefined.

> > Group policy prevent from acting as server: Undefined.

> > Group policy prevent peer caching client: Undefined.

> > Unable to get cache size - 0x800706be

> > Max cache size: 0 % of the system volume's size

> > Unable to get Maximum Content Age - 0x800706ba

> > Max content age: 0

> > Group policy max bandwidth served: Undefined.

> > Group policy max download time: Undefined.

> > Is BITS's maximum network bandwidth utilization policy active? NO

> >

> > Is BITS's job inactivity timeout policy active? NO

> >

> > Checking BITS main COM interfaces...

> >

> > Attempting to instantiate BITS main interface, IBackgroundCopyManager...

> > The BITS service will be started if not already running.

> > SUCCESS - IBackgroundCopyManager is correctly registered and can be

> > instantiated

> > .

> >

> > A dialog box then opens saying "BITS administration utility has stopped

> > working A problem caused the program to stop working correctly. Windows

> > will close the program and notify you if a solution is available." I also

> > get the same dialog I got before about Host Process for Windows Services

> > having stopped working. If I rerun bitsadmin before clearing those dialogs,

> > I get the following at the end of the bitsadmin run:

> >

> > Failed to instantiate BITS IBackgroundCopyManager interface. The command

> > /UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005

> > Server execution failed

> >

> > ERROR - BITS configuration errors were found!! Error code - 0x8007042b

> > The process terminated unexpectedly.

> >

> > I don't have drwtsn32.log on my system. Here's what the event log has to

> > say about the bitsadmin failure:

> >

> > Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp

> > 0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp

> > 0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id

> > 0x16b8, application start time 0x01c7c963c7ff04f2.

> >

> > - System

> >

> > - Provider

> >

> > [ Name] Application Error

> >

> > - EventID 1000

> >

> > [ Qualifiers] 0

> >

> > Level 2

> >

> > Task 100

> >

> > Keywords 0x80000000000000

> >

> > - TimeCreated

> >

> > [ SystemTime] 2007-07-18T17:48:11.000Z

> >

> > EventRecordID 4329

> >

> > Channel Application

> >

> > Computer Scrippy

> >

> > Security

> >

> >

> > - EventData

> >

> > bitsadmin.exe

> > 7.0.6000.16386

> > 4549af01

> > bitsadmin.exe

> > 7.0.6000.16386

> > 4549af01

> > c0000005

> > 00026e9a

> > 16b8

> > 01c7c963c7ff04f2

> >

> > Apologies for the long post, but I really don't know what's important and

> > what's not, so I'm trying to err on the side of giving too much information

> > rather than not enough. Thanks for your help.

>

>

> I was hoping the cross-post would elicit some comments from someone

> who had more in common with your scenario. Added BITS to cross-post

> as well.

>

> FWIW here is what XP's bitsadmin looks like where yours failed:

>

> <cmd_output>

> Attempting to instantiate BITS main interface, IBackgroundCopyManager...

> The BITS service will be started if not already running.

> SUCCESS - IBackgroundCopyManager is correctly registered and can be instantiated.

> SUCCESS - IBackgroundCopyJob2 is correctly registered.

> SUCCESS - IBackgroundCopyJob3 is correctly registered.

>

> SUCCESS - no BITS configuration errors were found!!

> </cmd_output>

>

> So, if your system would normally show those messages too

> it would appear to be breaking while checking on IBackgroundCopyJob2?

> However, you have a lot more messages than I do before that

> so I wouldn't want to put any money on that guess. <eg>

>

> At this point I'd probably be tempted to use the /repairservice option

> but I would be doing it blindly...

>

> Hmm... even the force option seems to be suggested more often than

> I suspected--though not for your specific symptom.

>

> (Live Search for

> vista repairservice site:microsoft.com

> )

>

>

> Good luck

>

> Robert

> ---

>

>

>

Guest Anna Hester [MSFT]
Posted

The following KB article might apply to this case:

http://support.microsoft.com/kb/940520.

 

Please let us know if you continue to see the issue after following the steps.

 

Thanks

--

Anna Hester

Microsoft Corporation, BITS Team

 

This posting is provided "AS IS" with no warranties, and confers no rights.

 

"Robert Aldwinckle" wrote:

> (cross-post added to BITS)

> "John Riehl" <JohnRiehl@discussions.microsoft.com> wrote in message

> news:26B16C68-D5D5-4B28-9980-FB5E3C340C54@microsoft.com...

> >

> >

> > "Robert Aldwinckle" wrote:

> >

> >> (cross-post added to Vista Perf & Maint)

> >> "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message

> >> news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com...

> >> > I'm getting failures in BITS which are preventing Windows Update from

> >> > working. Here's the info from the event log:

> >> >

> >> > General:

> >> >

> >> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp

> >> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp

> >> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id

> >> > 0x1384, application start time 0x01c7c82c3be6a002.

> >> >

> >> > Details:

> >> >

> >> > - System

> >>

> >>

> >> Guessing (e.g. from the module version) that this is some type of Vista?

> >>

> >> Does Vista have bitsadmin? If so you could try checking on BITS status

> >> (in a cmd window) with:

> >>

> >> bitsadmin /util /version /verbose

> >>

> >> (For example.)

> >>

> >> That would be checking if the installation of the BITS support was corrupt.

> >> Otherwise my guess would be that the symptom could be due to interference

> >> from third-party programs. In order to test that hypothesis you could either

> >> try eliminating all such possibilities before retrying (e.g. use clean-boot

> >> troubleshooting techniques) or examine the Stack Back Trace of the crashing

> >> thread (e.g. in drwtsn32.log) for the presence of such modules.

> >>

> >> You may get better assistance from a newsgroup which specializes

> >> in your OS. Cross-posting for convenience.

> >>

> >>

> >> Good luck

> >>

> >> Robert Aldwinckle

> >> ---

> >>

> >> ....

> >>

> >>

> >>

> >

> > Thanks. It is Vista...should have been more specific. Here's the output

> > from the bitsadmin command you suggested:

> >

> > BITSADMIN version 3.0 [ 7.0.6000 ]

> > BITS administration utility.

> > © Copyright 2000-2006 Microsoft Corp.

> >

> > Version of BITS installed on the system: 3.0

> >

> > File version for BITS binaries:

> > file path version langId

> > C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033

> > C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033

> > C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033

> > C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033

> > C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033

> > C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033

> > C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033

> > C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033

> >

> > Is BITS secondary service DLL active: No

> > BITS secondary service DLL path: N/A

> >

> > Pending file operations: None

> >

> > Group policy undefined for peer caching.

> > Group policy limit bandwidth: Undefined.

> > Group policy daytime limit: Undefined.

> > Group policy daytime start: Undefined.

> > Group policy daytime end: Undefined.

> > Group policy night time limit: Undefined.

> > Group policy max jobs per user: Undefined.

> > Group policy max jobs per machine: Undefined.

> > Group policy max files per job: Undefined.

> > Group policy max ranges per file: Undefined.

> > Group policy max bandwidth from seconds: Undefined.

> > Group policy max bandwidth to seconds: Undefined.

> > Group policy prevent from acting as server: Undefined.

> > Group policy prevent peer caching client: Undefined.

> > Unable to get cache size - 0x800706be

> > Max cache size: 0 % of the system volume's size

> > Unable to get Maximum Content Age - 0x800706ba

> > Max content age: 0

> > Group policy max bandwidth served: Undefined.

> > Group policy max download time: Undefined.

> > Is BITS's maximum network bandwidth utilization policy active? NO

> >

> > Is BITS's job inactivity timeout policy active? NO

> >

> > Checking BITS main COM interfaces...

> >

> > Attempting to instantiate BITS main interface, IBackgroundCopyManager...

> > The BITS service will be started if not already running.

> > SUCCESS - IBackgroundCopyManager is correctly registered and can be

> > instantiated

> > .

> >

> > A dialog box then opens saying "BITS administration utility has stopped

> > working A problem caused the program to stop working correctly. Windows

> > will close the program and notify you if a solution is available." I also

> > get the same dialog I got before about Host Process for Windows Services

> > having stopped working. If I rerun bitsadmin before clearing those dialogs,

> > I get the following at the end of the bitsadmin run:

> >

> > Failed to instantiate BITS IBackgroundCopyManager interface. The command

> > /UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005

> > Server execution failed

> >

> > ERROR - BITS configuration errors were found!! Error code - 0x8007042b

> > The process terminated unexpectedly.

> >

> > I don't have drwtsn32.log on my system. Here's what the event log has to

> > say about the bitsadmin failure:

> >

> > Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp

> > 0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp

> > 0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id

> > 0x16b8, application start time 0x01c7c963c7ff04f2.

> >

> > - System

> >

> > - Provider

> >

> > [ Name] Application Error

> >

> > - EventID 1000

> >

> > [ Qualifiers] 0

> >

> > Level 2

> >

> > Task 100

> >

> > Keywords 0x80000000000000

> >

> > - TimeCreated

> >

> > [ SystemTime] 2007-07-18T17:48:11.000Z

> >

> > EventRecordID 4329

> >

> > Channel Application

> >

> > Computer Scrippy

> >

> > Security

> >

> >

> > - EventData

> >

> > bitsadmin.exe

> > 7.0.6000.16386

> > 4549af01

> > bitsadmin.exe

> > 7.0.6000.16386

> > 4549af01

> > c0000005

> > 00026e9a

> > 16b8

> > 01c7c963c7ff04f2

> >

> > Apologies for the long post, but I really don't know what's important and

> > what's not, so I'm trying to err on the side of giving too much information

> > rather than not enough. Thanks for your help.

>

>

> I was hoping the cross-post would elicit some comments from someone

> who had more in common with your scenario. Added BITS to cross-post

> as well.

>

> FWIW here is what XP's bitsadmin looks like where yours failed:

>

> <cmd_output>

> Attempting to instantiate BITS main interface, IBackgroundCopyManager...

> The BITS service will be started if not already running.

> SUCCESS - IBackgroundCopyManager is correctly registered and can be instantiated.

> SUCCESS - IBackgroundCopyJob2 is correctly registered.

> SUCCESS - IBackgroundCopyJob3 is correctly registered.

>

> SUCCESS - no BITS configuration errors were found!!

> </cmd_output>

>

> So, if your system would normally show those messages too

> it would appear to be breaking while checking on IBackgroundCopyJob2?

> However, you have a lot more messages than I do before that

> so I wouldn't want to put any money on that guess. <eg>

>

> At this point I'd probably be tempted to use the /repairservice option

> but I would be doing it blindly...

>

> Hmm... even the force option seems to be suggested more often than

> I suspected--though not for your specific symptom.

>

> (Live Search for

> vista repairservice site:microsoft.com

> )

>

>

> Good luck

>

> Robert

> ---

>

>

>

Guest Robert Aldwinckle
Posted

"Anna Hester [MSFT]" <annah@online.microsoft.com> wrote in message

news:CFAC3F96-4FE1-4453-9446-9852705471AB@microsoft.com...

> The following KB article might apply to this case:

> http://support.microsoft.com/kb/940520.

>

> Please let us know if you continue to see the issue after following the steps.

>

> Thanks

 

 

Thanks, Anna.

 

I cross-posted because I wasn't sure BITS experts watched the WU NG.

 

BTW looks like that article is "hot off the presses"? <eg>

 

(Live Search for

0x800706ba BITS site:support.microsoft.com

 

and

 

0x800706ba Vista site:support.microsoft.com

 

both come up empty.

)

 

 

Hmm... BITS is not mentioned in it! (So the first search wouldn't help

even if the article was indexed.) Possible extra keyword to add? <eg>

 

 

Thanks again.

 

Robert

---

 

> --

> Anna Hester

> Microsoft Corporation, BITS Team

>

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

> "Robert Aldwinckle" wrote:

>

>> (cross-post added to BITS)

>> "John Riehl" <JohnRiehl@discussions.microsoft.com> wrote in message

>> news:26B16C68-D5D5-4B28-9980-FB5E3C340C54@microsoft.com...

>> >

>> >

>> > "Robert Aldwinckle" wrote:

>> >

>> >> (cross-post added to Vista Perf & Maint)

>> >> "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message

>> >> news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com...

>> >> > I'm getting failures in BITS which are preventing Windows Update from

>> >> > working. Here's the info from the event log:

 

....

Guest Anna Hester [MSFT]
Posted

The cross-post was a good thing, thanks Robert. I check the BITS newsgroup

more often than the others. My bad for the duplicate postings, btw.

 

You raise a good point regarding the keywords used in the KB... "BITS" is

not a very good candidate for use as a keyword (since it is the plural of

"bit"), but I'll check on that... -)

 

--

Anna Hester

Microsoft Corporation, BITS Team

 

This posting is provided "AS IS" with no warranties, and confers no rights.

 

 

"Robert Aldwinckle" wrote:

> "Anna Hester [MSFT]" <annah@online.microsoft.com> wrote in message

> news:CFAC3F96-4FE1-4453-9446-9852705471AB@microsoft.com...

> > The following KB article might apply to this case:

> > http://support.microsoft.com/kb/940520.

> >

> > Please let us know if you continue to see the issue after following the steps.

> >

> > Thanks

>

>

> Thanks, Anna.

>

> I cross-posted because I wasn't sure BITS experts watched the WU NG.

>

> BTW looks like that article is "hot off the presses"? <eg>

>

> (Live Search for

> 0x800706ba BITS site:support.microsoft.com

>

> and

>

> 0x800706ba Vista site:support.microsoft.com

>

> both come up empty.

> )

>

>

> Hmm... BITS is not mentioned in it! (So the first search wouldn't help

> even if the article was indexed.) Possible extra keyword to add? <eg>

>

>

> Thanks again.

>

> Robert

> ---

>

>

> > --

> > Anna Hester

> > Microsoft Corporation, BITS Team

> >

> > This posting is provided "AS IS" with no warranties, and confers no rights.

> >

> > "Robert Aldwinckle" wrote:

> >

> >> (cross-post added to BITS)

> >> "John Riehl" <JohnRiehl@discussions.microsoft.com> wrote in message

> >> news:26B16C68-D5D5-4B28-9980-FB5E3C340C54@microsoft.com...

> >> >

> >> >

> >> > "Robert Aldwinckle" wrote:

> >> >

> >> >> (cross-post added to Vista Perf & Maint)

> >> >> "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message

> >> >> news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com...

> >> >> > I'm getting failures in BITS which are preventing Windows Update from

> >> >> > working. Here's the info from the event log:

>

> ....

>

>

>

Guest John Riehl
Posted

Anna,

 

It worked perfectly, thanks.

 

John

 

"Anna Hester [MSFT]" wrote:

> The following KB article might apply to this case:

> http://support.microsoft.com/kb/940520.

>

> Please let us know if you continue to see the issue after following the steps.

>

> Thanks

> --

> Anna Hester

> Microsoft Corporation, BITS Team

>

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

> "Robert Aldwinckle" wrote:

>

> > (cross-post added to BITS)

> > "John Riehl" <JohnRiehl@discussions.microsoft.com> wrote in message

> > news:26B16C68-D5D5-4B28-9980-FB5E3C340C54@microsoft.com...

> > >

> > >

> > > "Robert Aldwinckle" wrote:

> > >

> > >> (cross-post added to Vista Perf & Maint)

> > >> "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message

> > >> news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com...

> > >> > I'm getting failures in BITS which are preventing Windows Update from

> > >> > working. Here's the info from the event log:

> > >> >

> > >> > General:

> > >> >

> > >> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp

> > >> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp

> > >> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id

> > >> > 0x1384, application start time 0x01c7c82c3be6a002.

> > >> >

> > >> > Details:

> > >> >

> > >> > - System

> > >>

> > >>

> > >> Guessing (e.g. from the module version) that this is some type of Vista?

> > >>

> > >> Does Vista have bitsadmin? If so you could try checking on BITS status

> > >> (in a cmd window) with:

> > >>

> > >> bitsadmin /util /version /verbose

> > >>

> > >> (For example.)

> > >>

> > >> That would be checking if the installation of the BITS support was corrupt.

> > >> Otherwise my guess would be that the symptom could be due to interference

> > >> from third-party programs. In order to test that hypothesis you could either

> > >> try eliminating all such possibilities before retrying (e.g. use clean-boot

> > >> troubleshooting techniques) or examine the Stack Back Trace of the crashing

> > >> thread (e.g. in drwtsn32.log) for the presence of such modules.

> > >>

> > >> You may get better assistance from a newsgroup which specializes

> > >> in your OS. Cross-posting for convenience.

> > >>

> > >>

> > >> Good luck

> > >>

> > >> Robert Aldwinckle

> > >> ---

> > >>

> > >> ....

> > >>

> > >>

> > >>

> > >

> > > Thanks. It is Vista...should have been more specific. Here's the output

> > > from the bitsadmin command you suggested:

> > >

> > > BITSADMIN version 3.0 [ 7.0.6000 ]

> > > BITS administration utility.

> > > © Copyright 2000-2006 Microsoft Corp.

> > >

> > > Version of BITS installed on the system: 3.0

> > >

> > > File version for BITS binaries:

> > > file path version langId

> > > C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033

> > > C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033

> > > C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033

> > > C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033

> > > C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033

> > > C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033

> > > C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033

> > > C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033

> > >

> > > Is BITS secondary service DLL active: No

> > > BITS secondary service DLL path: N/A

> > >

> > > Pending file operations: None

> > >

> > > Group policy undefined for peer caching.

> > > Group policy limit bandwidth: Undefined.

> > > Group policy daytime limit: Undefined.

> > > Group policy daytime start: Undefined.

> > > Group policy daytime end: Undefined.

> > > Group policy night time limit: Undefined.

> > > Group policy max jobs per user: Undefined.

> > > Group policy max jobs per machine: Undefined.

> > > Group policy max files per job: Undefined.

> > > Group policy max ranges per file: Undefined.

> > > Group policy max bandwidth from seconds: Undefined.

> > > Group policy max bandwidth to seconds: Undefined.

> > > Group policy prevent from acting as server: Undefined.

> > > Group policy prevent peer caching client: Undefined.

> > > Unable to get cache size - 0x800706be

> > > Max cache size: 0 % of the system volume's size

> > > Unable to get Maximum Content Age - 0x800706ba

> > > Max content age: 0

> > > Group policy max bandwidth served: Undefined.

> > > Group policy max download time: Undefined.

> > > Is BITS's maximum network bandwidth utilization policy active? NO

> > >

> > > Is BITS's job inactivity timeout policy active? NO

> > >

> > > Checking BITS main COM interfaces...

> > >

> > > Attempting to instantiate BITS main interface, IBackgroundCopyManager...

> > > The BITS service will be started if not already running.

> > > SUCCESS - IBackgroundCopyManager is correctly registered and can be

> > > instantiated

> > > .

> > >

> > > A dialog box then opens saying "BITS administration utility has stopped

> > > working A problem caused the program to stop working correctly. Windows

> > > will close the program and notify you if a solution is available." I also

> > > get the same dialog I got before about Host Process for Windows Services

> > > having stopped working. If I rerun bitsadmin before clearing those dialogs,

> > > I get the following at the end of the bitsadmin run:

> > >

> > > Failed to instantiate BITS IBackgroundCopyManager interface. The command

> > > /UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005

> > > Server execution failed

> > >

> > > ERROR - BITS configuration errors were found!! Error code - 0x8007042b

> > > The process terminated unexpectedly.

> > >

> > > I don't have drwtsn32.log on my system. Here's what the event log has to

> > > say about the bitsadmin failure:

> > >

> > > Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp

> > > 0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp

> > > 0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id

> > > 0x16b8, application start time 0x01c7c963c7ff04f2.

> > >

> > > - System

> > >

> > > - Provider

> > >

> > > [ Name] Application Error

> > >

> > > - EventID 1000

> > >

> > > [ Qualifiers] 0

> > >

> > > Level 2

> > >

> > > Task 100

> > >

> > > Keywords 0x80000000000000

> > >

> > > - TimeCreated

> > >

> > > [ SystemTime] 2007-07-18T17:48:11.000Z

> > >

> > > EventRecordID 4329

> > >

> > > Channel Application

> > >

> > > Computer Scrippy

> > >

> > > Security

> > >

> > >

> > > - EventData

> > >

> > > bitsadmin.exe

> > > 7.0.6000.16386

> > > 4549af01

> > > bitsadmin.exe

> > > 7.0.6000.16386

> > > 4549af01

> > > c0000005

> > > 00026e9a

> > > 16b8

> > > 01c7c963c7ff04f2

> > >

> > > Apologies for the long post, but I really don't know what's important and

> > > what's not, so I'm trying to err on the side of giving too much information

> > > rather than not enough. Thanks for your help.

> >

> >

> > I was hoping the cross-post would elicit some comments from someone

> > who had more in common with your scenario. Added BITS to cross-post

> > as well.

> >

> > FWIW here is what XP's bitsadmin looks like where yours failed:

> >

> > <cmd_output>

> > Attempting to instantiate BITS main interface, IBackgroundCopyManager...

> > The BITS service will be started if not already running.

> > SUCCESS - IBackgroundCopyManager is correctly registered and can be instantiated.

> > SUCCESS - IBackgroundCopyJob2 is correctly registered.

> > SUCCESS - IBackgroundCopyJob3 is correctly registered.

> >

> > SUCCESS - no BITS configuration errors were found!!

> > </cmd_output>

> >

> > So, if your system would normally show those messages too

> > it would appear to be breaking while checking on IBackgroundCopyJob2?

> > However, you have a lot more messages than I do before that

> > so I wouldn't want to put any money on that guess. <eg>

> >

> > At this point I'd probably be tempted to use the /repairservice option

> > but I would be doing it blindly...

> >

> > Hmm... even the force option seems to be suggested more often than

> > I suspected--though not for your specific symptom.

> >

> > (Live Search for

> > vista repairservice site:microsoft.com

> > )

> >

> >

> > Good luck

> >

> > Robert

> > ---

> >

> >

> >

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