Guest John Riehl Posted July 17, 2007 Posted July 17, 2007 I'm getting failures in BITS which are preventing Windows Update from working. Here's the info from the event log: General: Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id 0x1384, application start time 0x01c7c82c3be6a002. Details: - System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2007-07-17T04:40:43.000Z EventRecordID 4240 Channel Application Computer Scrippy Security - EventData svchost.exe_BITS 6.0.6000.16386 4549adc4 qmgr.dll 7.0.6000.16386 4549bd9f c0000005 00017412 1384 01c7c82c3be6a002 And here's the info from
Guest Robert Aldwinckle Posted July 18, 2007 Posted July 18, 2007 (cross-post added to Vista Perf & Maint) "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com... > I'm getting failures in BITS which are preventing Windows Update from > working. Here's the info from the event log: > > General: > > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id > 0x1384, application start time 0x01c7c82c3be6a002. > > Details: > > - System Guessing (e.g. from the module version) that this is some type of Vista? Does Vista have bitsadmin? If so you could try checking on BITS status (in a cmd window) with: bitsadmin /util /version /verbose (For example.) That would be checking if the installation of the BITS support was corrupt. Otherwise my guess would be that the symptom could be due to interference from third-party programs. In order to test that hypothesis you could either try eliminating all such possibilities before retrying (e.g. use clean-boot troubleshooting techniques) or examine the Stack Back Trace of the crashing thread (e.g. in drwtsn32.log) for the presence of such modules. You may get better assistance from a newsgroup which specializes in your OS. Cross-posting for convenience. Good luck Robert Aldwinckle --- ....
Guest John Riehl Posted July 18, 2007 Posted July 18, 2007 "Robert Aldwinckle" wrote: > (cross-post added to Vista Perf & Maint) > "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message > news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com... > > I'm getting failures in BITS which are preventing Windows Update from > > working. Here's the info from the event log: > > > > General: > > > > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp > > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp > > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id > > 0x1384, application start time 0x01c7c82c3be6a002. > > > > Details: > > > > - System > > > Guessing (e.g. from the module version) that this is some type of Vista? > > Does Vista have bitsadmin? If so you could try checking on BITS status > (in a cmd window) with: > > bitsadmin /util /version /verbose > > (For example.) > > That would be checking if the installation of the BITS support was corrupt. > Otherwise my guess would be that the symptom could be due to interference > from third-party programs. In order to test that hypothesis you could either > try eliminating all such possibilities before retrying (e.g. use clean-boot > troubleshooting techniques) or examine the Stack Back Trace of the crashing > thread (e.g. in drwtsn32.log) for the presence of such modules. > > You may get better assistance from a newsgroup which specializes > in your OS. Cross-posting for convenience. > > > Good luck > > Robert Aldwinckle > --- > > .... > > > Thanks. It is Vista...should have been more specific. Here's the output from the bitsadmin command you suggested: BITSADMIN version 3.0 [ 7.0.6000 ] BITS administration utility. © Copyright 2000-2006 Microsoft Corp. Version of BITS installed on the system: 3.0 File version for BITS binaries: file path version langId C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033 C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033 C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033 C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033 C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033 C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033 C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033 C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033 Is BITS secondary service DLL active: No BITS secondary service DLL path: N/A Pending file operations: None Group policy undefined for peer caching. Group policy limit bandwidth: Undefined. Group policy daytime limit: Undefined. Group policy daytime start: Undefined. Group policy daytime end: Undefined. Group policy night time limit: Undefined. Group policy max jobs per user: Undefined. Group policy max jobs per machine: Undefined. Group policy max files per job: Undefined. Group policy max ranges per file: Undefined. Group policy max bandwidth from seconds: Undefined. Group policy max bandwidth to seconds: Undefined. Group policy prevent from acting as server: Undefined. Group policy prevent peer caching client: Undefined. Unable to get cache size - 0x800706be Max cache size: 0 % of the system volume's size Unable to get Maximum Content Age - 0x800706ba Max content age: 0 Group policy max bandwidth served: Undefined. Group policy max download time: Undefined. Is BITS's maximum network bandwidth utilization policy active? NO Is BITS's job inactivity timeout policy active? NO Checking BITS main COM interfaces... Attempting to instantiate BITS main interface, IBackgroundCopyManager... The BITS service will be started if not already running. SUCCESS - IBackgroundCopyManager is correctly registered and can be instantiated .. A dialog box then opens saying "BITS administration utility has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I also get the same dialog I got before about Host Process for Windows Services having stopped working. If I rerun bitsadmin before clearing those dialogs, I get the following at the end of the bitsadmin run: Failed to instantiate BITS IBackgroundCopyManager interface. The command /UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005 Server execution failed ERROR - BITS configuration errors were found!! Error code - 0x8007042b The process terminated unexpectedly. I don't have drwtsn32.log on my system. Here's what the event log has to say about the bitsadmin failure: Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp 0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp 0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id 0x16b8, application start time 0x01c7c963c7ff04f2. - System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2007-07-18T17:48:11.000Z EventRecordID 4329 Channel Application Computer Scrippy Security - EventData bitsadmin.exe 7.0.6000.16386 4549af01 bitsadmin.exe 7.0.6000.16386 4549af01 c0000005 00026e9a 16b8 01c7c963c7ff04f2 Apologies for the long post, but I really don't know what's important and what's not, so I'm trying to err on the side of giving too much information rather than not enough. Thanks for your help.
Guest Robert Aldwinckle Posted July 19, 2007 Posted July 19, 2007 (cross-post added to BITS) "John Riehl" <JohnRiehl@discussions.microsoft.com> wrote in message news:26B16C68-D5D5-4B28-9980-FB5E3C340C54@microsoft.com... > > > "Robert Aldwinckle" wrote: > >> (cross-post added to Vista Perf & Maint) >> "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message >> news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com... >> > I'm getting failures in BITS which are preventing Windows Update from >> > working. Here's the info from the event log: >> > >> > General: >> > >> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp >> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp >> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id >> > 0x1384, application start time 0x01c7c82c3be6a002. >> > >> > Details: >> > >> > - System >> >> >> Guessing (e.g. from the module version) that this is some type of Vista? >> >> Does Vista have bitsadmin? If so you could try checking on BITS status >> (in a cmd window) with: >> >> bitsadmin /util /version /verbose >> >> (For example.) >> >> That would be checking if the installation of the BITS support was corrupt. >> Otherwise my guess would be that the symptom could be due to interference >> from third-party programs. In order to test that hypothesis you could either >> try eliminating all such possibilities before retrying (e.g. use clean-boot >> troubleshooting techniques) or examine the Stack Back Trace of the crashing >> thread (e.g. in drwtsn32.log) for the presence of such modules. >> >> You may get better assistance from a newsgroup which specializes >> in your OS. Cross-posting for convenience. >> >> >> Good luck >> >> Robert Aldwinckle >> --- >> >> .... >> >> >> > > Thanks. It is Vista...should have been more specific. Here's the output > from the bitsadmin command you suggested: > > BITSADMIN version 3.0 [ 7.0.6000 ] > BITS administration utility. > © Copyright 2000-2006 Microsoft Corp. > > Version of BITS installed on the system: 3.0 > > File version for BITS binaries: > file path version langId > C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033 > C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033 > C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033 > C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033 > C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033 > C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033 > C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033 > C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033 > > Is BITS secondary service DLL active: No > BITS secondary service DLL path: N/A > > Pending file operations: None > > Group policy undefined for peer caching. > Group policy limit bandwidth: Undefined. > Group policy daytime limit: Undefined. > Group policy daytime start: Undefined. > Group policy daytime end: Undefined. > Group policy night time limit: Undefined. > Group policy max jobs per user: Undefined. > Group policy max jobs per machine: Undefined. > Group policy max files per job: Undefined. > Group policy max ranges per file: Undefined. > Group policy max bandwidth from seconds: Undefined. > Group policy max bandwidth to seconds: Undefined. > Group policy prevent from acting as server: Undefined. > Group policy prevent peer caching client: Undefined. > Unable to get cache size - 0x800706be > Max cache size: 0 % of the system volume's size > Unable to get Maximum Content Age - 0x800706ba > Max content age: 0 > Group policy max bandwidth served: Undefined. > Group policy max download time: Undefined. > Is BITS's maximum network bandwidth utilization policy active? NO > > Is BITS's job inactivity timeout policy active? NO > > Checking BITS main COM interfaces... > > Attempting to instantiate BITS main interface, IBackgroundCopyManager... > The BITS service will be started if not already running. > SUCCESS - IBackgroundCopyManager is correctly registered and can be > instantiated > . > > A dialog box then opens saying "BITS administration utility has stopped > working A problem caused the program to stop working correctly. Windows > will close the program and notify you if a solution is available." I also > get the same dialog I got before about Host Process for Windows Services > having stopped working. If I rerun bitsadmin before clearing those dialogs, > I get the following at the end of the bitsadmin run: > > Failed to instantiate BITS IBackgroundCopyManager interface. The command > /UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005 > Server execution failed > > ERROR - BITS configuration errors were found!! Error code - 0x8007042b > The process terminated unexpectedly. > > I don't have drwtsn32.log on my system. Here's what the event log has to > say about the bitsadmin failure: > > Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp > 0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp > 0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id > 0x16b8, application start time 0x01c7c963c7ff04f2. > > - System > > - Provider > > [ Name] Application Error > > - EventID 1000 > > [ Qualifiers] 0 > > Level 2 > > Task 100 > > Keywords 0x80000000000000 > > - TimeCreated > > [ SystemTime] 2007-07-18T17:48:11.000Z > > EventRecordID 4329 > > Channel Application > > Computer Scrippy > > Security > > > - EventData > > bitsadmin.exe > 7.0.6000.16386 > 4549af01 > bitsadmin.exe > 7.0.6000.16386 > 4549af01 > c0000005 > 00026e9a > 16b8 > 01c7c963c7ff04f2 > > Apologies for the long post, but I really don't know what's important and > what's not, so I'm trying to err on the side of giving too much information > rather than not enough. Thanks for your help. I was hoping the cross-post would elicit some comments from someone who had more in common with your scenario. Added BITS to cross-post as well. FWIW here is what XP's bitsadmin looks like where yours failed: <cmd_output> Attempting to instantiate BITS main interface, IBackgroundCopyManager... The BITS service will be started if not already running. SUCCESS - IBackgroundCopyManager is correctly registered and can be instantiated. SUCCESS - IBackgroundCopyJob2 is correctly registered. SUCCESS - IBackgroundCopyJob3 is correctly registered. SUCCESS - no BITS configuration errors were found!! </cmd_output> So, if your system would normally show those messages too it would appear to be breaking while checking on IBackgroundCopyJob2? However, you have a lot more messages than I do before that so I wouldn't want to put any money on that guess. <eg> At this point I'd probably be tempted to use the /repairservice option but I would be doing it blindly... Hmm... even the force option seems to be suggested more often than I suspected--though not for your specific symptom. (Live Search for vista repairservice site:microsoft.com ) Good luck Robert ---
Guest Anna Hester [MSFT] Posted July 21, 2007 Posted July 21, 2007 The following KB article might apply to this case: http://support.microsoft.com/kb/940520. Please let us know if you continue to see the issue after following the steps. Thanks --- Anna Hester Microsoft Corporation, BITS Team This posting is provided "AS IS" with no warranties, and confers no rights. "John Riehl" wrote: > I'm getting failures in BITS which are preventing Windows Update from > working. Here's the info from the event log: > > General: > > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id > 0x1384, application start time 0x01c7c82c3be6a002. > > Details: > > - System > > - Provider > > [ Name] Application Error > > - EventID 1000 > > [ Qualifiers] 0 > > Level 2 > > Task 100 > > Keywords 0x80000000000000 > > - TimeCreated > > [ SystemTime] 2007-07-17T04:40:43.000Z > > EventRecordID 4240 > > Channel Application > > Computer Scrippy > > Security > > > - EventData > > svchost.exe_BITS > 6.0.6000.16386 > 4549adc4 > qmgr.dll > 7.0.6000.16386 > 4549bd9f > c0000005 > 00017412 > 1384 > 01c7c82c3be6a002 > > And here's the info from
Guest Anna Hester [MSFT] Posted July 21, 2007 Posted July 21, 2007 The following KB article might apply to this case: http://support.microsoft.com/kb/940520. Please let us know if you continue to see the issue after following the steps. Thanks -- Anna Hester Microsoft Corporation, BITS Team This posting is provided "AS IS" with no warranties, and confers no rights. "Robert Aldwinckle" wrote: > (cross-post added to BITS) > "John Riehl" <JohnRiehl@discussions.microsoft.com> wrote in message > news:26B16C68-D5D5-4B28-9980-FB5E3C340C54@microsoft.com... > > > > > > "Robert Aldwinckle" wrote: > > > >> (cross-post added to Vista Perf & Maint) > >> "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message > >> news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com... > >> > I'm getting failures in BITS which are preventing Windows Update from > >> > working. Here's the info from the event log: > >> > > >> > General: > >> > > >> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp > >> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp > >> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id > >> > 0x1384, application start time 0x01c7c82c3be6a002. > >> > > >> > Details: > >> > > >> > - System > >> > >> > >> Guessing (e.g. from the module version) that this is some type of Vista? > >> > >> Does Vista have bitsadmin? If so you could try checking on BITS status > >> (in a cmd window) with: > >> > >> bitsadmin /util /version /verbose > >> > >> (For example.) > >> > >> That would be checking if the installation of the BITS support was corrupt. > >> Otherwise my guess would be that the symptom could be due to interference > >> from third-party programs. In order to test that hypothesis you could either > >> try eliminating all such possibilities before retrying (e.g. use clean-boot > >> troubleshooting techniques) or examine the Stack Back Trace of the crashing > >> thread (e.g. in drwtsn32.log) for the presence of such modules. > >> > >> You may get better assistance from a newsgroup which specializes > >> in your OS. Cross-posting for convenience. > >> > >> > >> Good luck > >> > >> Robert Aldwinckle > >> --- > >> > >> .... > >> > >> > >> > > > > Thanks. It is Vista...should have been more specific. Here's the output > > from the bitsadmin command you suggested: > > > > BITSADMIN version 3.0 [ 7.0.6000 ] > > BITS administration utility. > > © Copyright 2000-2006 Microsoft Corp. > > > > Version of BITS installed on the system: 3.0 > > > > File version for BITS binaries: > > file path version langId > > C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033 > > C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033 > > C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033 > > C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033 > > C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033 > > C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033 > > C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033 > > C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033 > > > > Is BITS secondary service DLL active: No > > BITS secondary service DLL path: N/A > > > > Pending file operations: None > > > > Group policy undefined for peer caching. > > Group policy limit bandwidth: Undefined. > > Group policy daytime limit: Undefined. > > Group policy daytime start: Undefined. > > Group policy daytime end: Undefined. > > Group policy night time limit: Undefined. > > Group policy max jobs per user: Undefined. > > Group policy max jobs per machine: Undefined. > > Group policy max files per job: Undefined. > > Group policy max ranges per file: Undefined. > > Group policy max bandwidth from seconds: Undefined. > > Group policy max bandwidth to seconds: Undefined. > > Group policy prevent from acting as server: Undefined. > > Group policy prevent peer caching client: Undefined. > > Unable to get cache size - 0x800706be > > Max cache size: 0 % of the system volume's size > > Unable to get Maximum Content Age - 0x800706ba > > Max content age: 0 > > Group policy max bandwidth served: Undefined. > > Group policy max download time: Undefined. > > Is BITS's maximum network bandwidth utilization policy active? NO > > > > Is BITS's job inactivity timeout policy active? NO > > > > Checking BITS main COM interfaces... > > > > Attempting to instantiate BITS main interface, IBackgroundCopyManager... > > The BITS service will be started if not already running. > > SUCCESS - IBackgroundCopyManager is correctly registered and can be > > instantiated > > . > > > > A dialog box then opens saying "BITS administration utility has stopped > > working A problem caused the program to stop working correctly. Windows > > will close the program and notify you if a solution is available." I also > > get the same dialog I got before about Host Process for Windows Services > > having stopped working. If I rerun bitsadmin before clearing those dialogs, > > I get the following at the end of the bitsadmin run: > > > > Failed to instantiate BITS IBackgroundCopyManager interface. The command > > /UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005 > > Server execution failed > > > > ERROR - BITS configuration errors were found!! Error code - 0x8007042b > > The process terminated unexpectedly. > > > > I don't have drwtsn32.log on my system. Here's what the event log has to > > say about the bitsadmin failure: > > > > Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp > > 0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp > > 0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id > > 0x16b8, application start time 0x01c7c963c7ff04f2. > > > > - System > > > > - Provider > > > > [ Name] Application Error > > > > - EventID 1000 > > > > [ Qualifiers] 0 > > > > Level 2 > > > > Task 100 > > > > Keywords 0x80000000000000 > > > > - TimeCreated > > > > [ SystemTime] 2007-07-18T17:48:11.000Z > > > > EventRecordID 4329 > > > > Channel Application > > > > Computer Scrippy > > > > Security > > > > > > - EventData > > > > bitsadmin.exe > > 7.0.6000.16386 > > 4549af01 > > bitsadmin.exe > > 7.0.6000.16386 > > 4549af01 > > c0000005 > > 00026e9a > > 16b8 > > 01c7c963c7ff04f2 > > > > Apologies for the long post, but I really don't know what's important and > > what's not, so I'm trying to err on the side of giving too much information > > rather than not enough. Thanks for your help. > > > I was hoping the cross-post would elicit some comments from someone > who had more in common with your scenario. Added BITS to cross-post > as well. > > FWIW here is what XP's bitsadmin looks like where yours failed: > > <cmd_output> > Attempting to instantiate BITS main interface, IBackgroundCopyManager... > The BITS service will be started if not already running. > SUCCESS - IBackgroundCopyManager is correctly registered and can be instantiated. > SUCCESS - IBackgroundCopyJob2 is correctly registered. > SUCCESS - IBackgroundCopyJob3 is correctly registered. > > SUCCESS - no BITS configuration errors were found!! > </cmd_output> > > So, if your system would normally show those messages too > it would appear to be breaking while checking on IBackgroundCopyJob2? > However, you have a lot more messages than I do before that > so I wouldn't want to put any money on that guess. <eg> > > At this point I'd probably be tempted to use the /repairservice option > but I would be doing it blindly... > > Hmm... even the force option seems to be suggested more often than > I suspected--though not for your specific symptom. > > (Live Search for > vista repairservice site:microsoft.com > ) > > > Good luck > > Robert > --- > > >
Guest Anna Hester [MSFT] Posted July 22, 2007 Posted July 22, 2007 The following KB article might apply to this case: http://support.microsoft.com/kb/940520. Please let us know if you continue to see the issue after following the steps. Thanks -- Anna Hester Microsoft Corporation, BITS Team This posting is provided "AS IS" with no warranties, and confers no rights. "Robert Aldwinckle" wrote: > (cross-post added to BITS) > "John Riehl" <JohnRiehl@discussions.microsoft.com> wrote in message > news:26B16C68-D5D5-4B28-9980-FB5E3C340C54@microsoft.com... > > > > > > "Robert Aldwinckle" wrote: > > > >> (cross-post added to Vista Perf & Maint) > >> "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message > >> news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com... > >> > I'm getting failures in BITS which are preventing Windows Update from > >> > working. Here's the info from the event log: > >> > > >> > General: > >> > > >> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp > >> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp > >> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id > >> > 0x1384, application start time 0x01c7c82c3be6a002. > >> > > >> > Details: > >> > > >> > - System > >> > >> > >> Guessing (e.g. from the module version) that this is some type of Vista? > >> > >> Does Vista have bitsadmin? If so you could try checking on BITS status > >> (in a cmd window) with: > >> > >> bitsadmin /util /version /verbose > >> > >> (For example.) > >> > >> That would be checking if the installation of the BITS support was corrupt. > >> Otherwise my guess would be that the symptom could be due to interference > >> from third-party programs. In order to test that hypothesis you could either > >> try eliminating all such possibilities before retrying (e.g. use clean-boot > >> troubleshooting techniques) or examine the Stack Back Trace of the crashing > >> thread (e.g. in drwtsn32.log) for the presence of such modules. > >> > >> You may get better assistance from a newsgroup which specializes > >> in your OS. Cross-posting for convenience. > >> > >> > >> Good luck > >> > >> Robert Aldwinckle > >> --- > >> > >> .... > >> > >> > >> > > > > Thanks. It is Vista...should have been more specific. Here's the output > > from the bitsadmin command you suggested: > > > > BITSADMIN version 3.0 [ 7.0.6000 ] > > BITS administration utility. > > © Copyright 2000-2006 Microsoft Corp. > > > > Version of BITS installed on the system: 3.0 > > > > File version for BITS binaries: > > file path version langId > > C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033 > > C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033 > > C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033 > > C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033 > > C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033 > > C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033 > > C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033 > > C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033 > > > > Is BITS secondary service DLL active: No > > BITS secondary service DLL path: N/A > > > > Pending file operations: None > > > > Group policy undefined for peer caching. > > Group policy limit bandwidth: Undefined. > > Group policy daytime limit: Undefined. > > Group policy daytime start: Undefined. > > Group policy daytime end: Undefined. > > Group policy night time limit: Undefined. > > Group policy max jobs per user: Undefined. > > Group policy max jobs per machine: Undefined. > > Group policy max files per job: Undefined. > > Group policy max ranges per file: Undefined. > > Group policy max bandwidth from seconds: Undefined. > > Group policy max bandwidth to seconds: Undefined. > > Group policy prevent from acting as server: Undefined. > > Group policy prevent peer caching client: Undefined. > > Unable to get cache size - 0x800706be > > Max cache size: 0 % of the system volume's size > > Unable to get Maximum Content Age - 0x800706ba > > Max content age: 0 > > Group policy max bandwidth served: Undefined. > > Group policy max download time: Undefined. > > Is BITS's maximum network bandwidth utilization policy active? NO > > > > Is BITS's job inactivity timeout policy active? NO > > > > Checking BITS main COM interfaces... > > > > Attempting to instantiate BITS main interface, IBackgroundCopyManager... > > The BITS service will be started if not already running. > > SUCCESS - IBackgroundCopyManager is correctly registered and can be > > instantiated > > . > > > > A dialog box then opens saying "BITS administration utility has stopped > > working A problem caused the program to stop working correctly. Windows > > will close the program and notify you if a solution is available." I also > > get the same dialog I got before about Host Process for Windows Services > > having stopped working. If I rerun bitsadmin before clearing those dialogs, > > I get the following at the end of the bitsadmin run: > > > > Failed to instantiate BITS IBackgroundCopyManager interface. The command > > /UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005 > > Server execution failed > > > > ERROR - BITS configuration errors were found!! Error code - 0x8007042b > > The process terminated unexpectedly. > > > > I don't have drwtsn32.log on my system. Here's what the event log has to > > say about the bitsadmin failure: > > > > Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp > > 0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp > > 0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id > > 0x16b8, application start time 0x01c7c963c7ff04f2. > > > > - System > > > > - Provider > > > > [ Name] Application Error > > > > - EventID 1000 > > > > [ Qualifiers] 0 > > > > Level 2 > > > > Task 100 > > > > Keywords 0x80000000000000 > > > > - TimeCreated > > > > [ SystemTime] 2007-07-18T17:48:11.000Z > > > > EventRecordID 4329 > > > > Channel Application > > > > Computer Scrippy > > > > Security > > > > > > - EventData > > > > bitsadmin.exe > > 7.0.6000.16386 > > 4549af01 > > bitsadmin.exe > > 7.0.6000.16386 > > 4549af01 > > c0000005 > > 00026e9a > > 16b8 > > 01c7c963c7ff04f2 > > > > Apologies for the long post, but I really don't know what's important and > > what's not, so I'm trying to err on the side of giving too much information > > rather than not enough. Thanks for your help. > > > I was hoping the cross-post would elicit some comments from someone > who had more in common with your scenario. Added BITS to cross-post > as well. > > FWIW here is what XP's bitsadmin looks like where yours failed: > > <cmd_output> > Attempting to instantiate BITS main interface, IBackgroundCopyManager... > The BITS service will be started if not already running. > SUCCESS - IBackgroundCopyManager is correctly registered and can be instantiated. > SUCCESS - IBackgroundCopyJob2 is correctly registered. > SUCCESS - IBackgroundCopyJob3 is correctly registered. > > SUCCESS - no BITS configuration errors were found!! > </cmd_output> > > So, if your system would normally show those messages too > it would appear to be breaking while checking on IBackgroundCopyJob2? > However, you have a lot more messages than I do before that > so I wouldn't want to put any money on that guess. <eg> > > At this point I'd probably be tempted to use the /repairservice option > but I would be doing it blindly... > > Hmm... even the force option seems to be suggested more often than > I suspected--though not for your specific symptom. > > (Live Search for > vista repairservice site:microsoft.com > ) > > > Good luck > > Robert > --- > > >
Guest Robert Aldwinckle Posted July 22, 2007 Posted July 22, 2007 "Anna Hester [MSFT]" <annah@online.microsoft.com> wrote in message news:CFAC3F96-4FE1-4453-9446-9852705471AB@microsoft.com... > The following KB article might apply to this case: > http://support.microsoft.com/kb/940520. > > Please let us know if you continue to see the issue after following the steps. > > Thanks Thanks, Anna. I cross-posted because I wasn't sure BITS experts watched the WU NG. BTW looks like that article is "hot off the presses"? <eg> (Live Search for 0x800706ba BITS site:support.microsoft.com and 0x800706ba Vista site:support.microsoft.com both come up empty. ) Hmm... BITS is not mentioned in it! (So the first search wouldn't help even if the article was indexed.) Possible extra keyword to add? <eg> Thanks again. Robert --- > -- > Anna Hester > Microsoft Corporation, BITS Team > > This posting is provided "AS IS" with no warranties, and confers no rights. > > "Robert Aldwinckle" wrote: > >> (cross-post added to BITS) >> "John Riehl" <JohnRiehl@discussions.microsoft.com> wrote in message >> news:26B16C68-D5D5-4B28-9980-FB5E3C340C54@microsoft.com... >> > >> > >> > "Robert Aldwinckle" wrote: >> > >> >> (cross-post added to Vista Perf & Maint) >> >> "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message >> >> news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com... >> >> > I'm getting failures in BITS which are preventing Windows Update from >> >> > working. Here's the info from the event log: ....
Guest Anna Hester [MSFT] Posted July 22, 2007 Posted July 22, 2007 The cross-post was a good thing, thanks Robert. I check the BITS newsgroup more often than the others. My bad for the duplicate postings, btw. You raise a good point regarding the keywords used in the KB... "BITS" is not a very good candidate for use as a keyword (since it is the plural of "bit"), but I'll check on that... -) -- Anna Hester Microsoft Corporation, BITS Team This posting is provided "AS IS" with no warranties, and confers no rights. "Robert Aldwinckle" wrote: > "Anna Hester [MSFT]" <annah@online.microsoft.com> wrote in message > news:CFAC3F96-4FE1-4453-9446-9852705471AB@microsoft.com... > > The following KB article might apply to this case: > > http://support.microsoft.com/kb/940520. > > > > Please let us know if you continue to see the issue after following the steps. > > > > Thanks > > > Thanks, Anna. > > I cross-posted because I wasn't sure BITS experts watched the WU NG. > > BTW looks like that article is "hot off the presses"? <eg> > > (Live Search for > 0x800706ba BITS site:support.microsoft.com > > and > > 0x800706ba Vista site:support.microsoft.com > > both come up empty. > ) > > > Hmm... BITS is not mentioned in it! (So the first search wouldn't help > even if the article was indexed.) Possible extra keyword to add? <eg> > > > Thanks again. > > Robert > --- > > > > -- > > Anna Hester > > Microsoft Corporation, BITS Team > > > > This posting is provided "AS IS" with no warranties, and confers no rights. > > > > "Robert Aldwinckle" wrote: > > > >> (cross-post added to BITS) > >> "John Riehl" <JohnRiehl@discussions.microsoft.com> wrote in message > >> news:26B16C68-D5D5-4B28-9980-FB5E3C340C54@microsoft.com... > >> > > >> > > >> > "Robert Aldwinckle" wrote: > >> > > >> >> (cross-post added to Vista Perf & Maint) > >> >> "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message > >> >> news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com... > >> >> > I'm getting failures in BITS which are preventing Windows Update from > >> >> > working. Here's the info from the event log: > > .... > > >
Guest John Riehl Posted July 23, 2007 Posted July 23, 2007 Anna, It worked perfectly, thanks. John "Anna Hester [MSFT]" wrote: > The following KB article might apply to this case: > http://support.microsoft.com/kb/940520. > > Please let us know if you continue to see the issue after following the steps. > > Thanks > -- > Anna Hester > Microsoft Corporation, BITS Team > > This posting is provided "AS IS" with no warranties, and confers no rights. > > "Robert Aldwinckle" wrote: > > > (cross-post added to BITS) > > "John Riehl" <JohnRiehl@discussions.microsoft.com> wrote in message > > news:26B16C68-D5D5-4B28-9980-FB5E3C340C54@microsoft.com... > > > > > > > > > "Robert Aldwinckle" wrote: > > > > > >> (cross-post added to Vista Perf & Maint) > > >> "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message > > >> news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com... > > >> > I'm getting failures in BITS which are preventing Windows Update from > > >> > working. Here's the info from the event log: > > >> > > > >> > General: > > >> > > > >> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp > > >> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp > > >> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id > > >> > 0x1384, application start time 0x01c7c82c3be6a002. > > >> > > > >> > Details: > > >> > > > >> > - System > > >> > > >> > > >> Guessing (e.g. from the module version) that this is some type of Vista? > > >> > > >> Does Vista have bitsadmin? If so you could try checking on BITS status > > >> (in a cmd window) with: > > >> > > >> bitsadmin /util /version /verbose > > >> > > >> (For example.) > > >> > > >> That would be checking if the installation of the BITS support was corrupt. > > >> Otherwise my guess would be that the symptom could be due to interference > > >> from third-party programs. In order to test that hypothesis you could either > > >> try eliminating all such possibilities before retrying (e.g. use clean-boot > > >> troubleshooting techniques) or examine the Stack Back Trace of the crashing > > >> thread (e.g. in drwtsn32.log) for the presence of such modules. > > >> > > >> You may get better assistance from a newsgroup which specializes > > >> in your OS. Cross-posting for convenience. > > >> > > >> > > >> Good luck > > >> > > >> Robert Aldwinckle > > >> --- > > >> > > >> .... > > >> > > >> > > >> > > > > > > Thanks. It is Vista...should have been more specific. Here's the output > > > from the bitsadmin command you suggested: > > > > > > BITSADMIN version 3.0 [ 7.0.6000 ] > > > BITS administration utility. > > > © Copyright 2000-2006 Microsoft Corp. > > > > > > Version of BITS installed on the system: 3.0 > > > > > > File version for BITS binaries: > > > file path version langId > > > C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033 > > > C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033 > > > C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033 > > > C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033 > > > C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033 > > > C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033 > > > C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033 > > > C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033 > > > > > > Is BITS secondary service DLL active: No > > > BITS secondary service DLL path: N/A > > > > > > Pending file operations: None > > > > > > Group policy undefined for peer caching. > > > Group policy limit bandwidth: Undefined. > > > Group policy daytime limit: Undefined. > > > Group policy daytime start: Undefined. > > > Group policy daytime end: Undefined. > > > Group policy night time limit: Undefined. > > > Group policy max jobs per user: Undefined. > > > Group policy max jobs per machine: Undefined. > > > Group policy max files per job: Undefined. > > > Group policy max ranges per file: Undefined. > > > Group policy max bandwidth from seconds: Undefined. > > > Group policy max bandwidth to seconds: Undefined. > > > Group policy prevent from acting as server: Undefined. > > > Group policy prevent peer caching client: Undefined. > > > Unable to get cache size - 0x800706be > > > Max cache size: 0 % of the system volume's size > > > Unable to get Maximum Content Age - 0x800706ba > > > Max content age: 0 > > > Group policy max bandwidth served: Undefined. > > > Group policy max download time: Undefined. > > > Is BITS's maximum network bandwidth utilization policy active? NO > > > > > > Is BITS's job inactivity timeout policy active? NO > > > > > > Checking BITS main COM interfaces... > > > > > > Attempting to instantiate BITS main interface, IBackgroundCopyManager... > > > The BITS service will be started if not already running. > > > SUCCESS - IBackgroundCopyManager is correctly registered and can be > > > instantiated > > > . > > > > > > A dialog box then opens saying "BITS administration utility has stopped > > > working A problem caused the program to stop working correctly. Windows > > > will close the program and notify you if a solution is available." I also > > > get the same dialog I got before about Host Process for Windows Services > > > having stopped working. If I rerun bitsadmin before clearing those dialogs, > > > I get the following at the end of the bitsadmin run: > > > > > > Failed to instantiate BITS IBackgroundCopyManager interface. The command > > > /UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005 > > > Server execution failed > > > > > > ERROR - BITS configuration errors were found!! Error code - 0x8007042b > > > The process terminated unexpectedly. > > > > > > I don't have drwtsn32.log on my system. Here's what the event log has to > > > say about the bitsadmin failure: > > > > > > Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp > > > 0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp > > > 0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id > > > 0x16b8, application start time 0x01c7c963c7ff04f2. > > > > > > - System > > > > > > - Provider > > > > > > [ Name] Application Error > > > > > > - EventID 1000 > > > > > > [ Qualifiers] 0 > > > > > > Level 2 > > > > > > Task 100 > > > > > > Keywords 0x80000000000000 > > > > > > - TimeCreated > > > > > > [ SystemTime] 2007-07-18T17:48:11.000Z > > > > > > EventRecordID 4329 > > > > > > Channel Application > > > > > > Computer Scrippy > > > > > > Security > > > > > > > > > - EventData > > > > > > bitsadmin.exe > > > 7.0.6000.16386 > > > 4549af01 > > > bitsadmin.exe > > > 7.0.6000.16386 > > > 4549af01 > > > c0000005 > > > 00026e9a > > > 16b8 > > > 01c7c963c7ff04f2 > > > > > > Apologies for the long post, but I really don't know what's important and > > > what's not, so I'm trying to err on the side of giving too much information > > > rather than not enough. Thanks for your help. > > > > > > I was hoping the cross-post would elicit some comments from someone > > who had more in common with your scenario. Added BITS to cross-post > > as well. > > > > FWIW here is what XP's bitsadmin looks like where yours failed: > > > > <cmd_output> > > Attempting to instantiate BITS main interface, IBackgroundCopyManager... > > The BITS service will be started if not already running. > > SUCCESS - IBackgroundCopyManager is correctly registered and can be instantiated. > > SUCCESS - IBackgroundCopyJob2 is correctly registered. > > SUCCESS - IBackgroundCopyJob3 is correctly registered. > > > > SUCCESS - no BITS configuration errors were found!! > > </cmd_output> > > > > So, if your system would normally show those messages too > > it would appear to be breaking while checking on IBackgroundCopyJob2? > > However, you have a lot more messages than I do before that > > so I wouldn't want to put any money on that guess. <eg> > > > > At this point I'd probably be tempted to use the /repairservice option > > but I would be doing it blindly... > > > > Hmm... even the force option seems to be suggested more often than > > I suspected--though not for your specific symptom. > > > > (Live Search for > > vista repairservice site:microsoft.com > > ) > > > > > > Good luck > > > > Robert > > --- > > > > > >
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