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Windows update "stuck"downloading updates!


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Guest pamacs
Posted

Folks-

 

An automatic update was in process through quite a few restarts which were

required due to line problems. The line problems have been resolved but

although my tray icon shows "Downloading updates: 35%" no further

downloading is taking place. I have run a registry cleaner, done a restart,

verified that the process wuauclt.exe was activated but the update remains

stuck at 35%. How can I determine which update this is? How can I get it to

actually continue? How can I terminate it and have it start again?

 

-Gary

Guest TaurArian
Posted

Hopefully by running a registry cleaner, you haven't done any damage -

 

For your question about the stuck update.

You'll need to turn off the WU service, clear out the downloads folder

(temporary) and then turn on the WU service and then you can search to see

what up dates are needed.

 

Instructions -

 

First stop the update service -

Click Start, Choose Run.

In the Run box, type services.msc.

Click OK.

Right-click the Automatic Updates service.

Click Stop.

Stopping the service will take a moment.

 

Second, now locate the softwaredistribution/downloads folder

a. Click Start, click Run, type %systemroot%, and then click OK.

b. Open the the SoftwareDistribution folder, locate the downloads folder and

delete the contents of that folder (the downloads folder)

(that folder would have cleared in about 10 days anyway and by only deleting

the contents of that folder, you won't lose your history)

 

Thirdly, you'll need to restart the WU service -

 

Click Start. Choose Run.

In the Run box, type services.msc.

Click OK.

Right-click the Automatic Updates service.

Click Start.

Starting the service will take a moment.

 

You should eventually be reoffered Windows updates - if inpatient, try

manually scanning for WU to see what is required.

 

Some require a reboot, others don't.

 

HTH

 

"pamacs" wrote:

> Folks-

>

> An automatic update was in process through quite a few restarts which were

> required due to line problems. The line problems have been resolved but

> although my tray icon shows "Downloading updates: 35%" no further

> downloading is taking place. I have run a registry cleaner, done a restart,

> verified that the process wuauclt.exe was activated but the update remains

> stuck at 35%. How can I determine which update this is? How can I get it to

> actually continue? How can I terminate it and have it start again?

>

> -Gary

>

>

>

Guest pamacs
Posted

Oddly, after 2 days of being stuck and after posting my original query (but

before your response) the update took off and completed before I needed to

follow your suggestion. Thanks! Now my problem is an update which

continually asks to be installed: Security update MS .net framework v1.1sp1

kb928366. I install it and it says it completes but I check add/remove

programs and it does not show as installed and after a few seconds the tray

icon is back indicating it needs to be installed. I have installed it 6

times?! Suggestions?

 

-Gary

Guest TaurArian [MS-MVP]
Posted

You won't like it -

 

Troubleshooting installation and failed downloads of Framework 1.1

 

Posted by another user – Microsoft Response

 

This issue can occur if the previous .NET Framework component is damaged. Let's try to

remove the previous version of .NET Framework and reinstall all of them.

 

Step 1: Download Microsoft Windows Installer CleanUp utility

============================================

1. Visit:

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

2. Save the file to your Desktop

3. Please double click the file msicuu2.exe on the Desktop to install this

tool on your computer.

 

Step 2: Remove .NET Framework 1.1

========================

1. Click Start -> (All) Programs->Windows Installer Clean Up.

2. See if you can find .NET Framework software. If so, remove it.

3. Restart the computer and see if the issue still exists.

 

For more information, please refer to:

-----------

Title: Description of the Windows Installer CleanUp Utility

Link: http://support.microsoft.com/default.aspx?scid=kben-us290301

 

However, if any problem is encountered when trying to uninstall .NET

Framework 1.1, we can also refer to the following Knowledge Base article to uninstall it

manually.

http://support.microsoft.com/?id=320112

 

After that, please restart the computer and perform the following suggestions to reinstall

..NET Framework 1.1 and the updates for it.

 

Step 3: Install .NET Framework 1.1 Redistributable Package and .NET

Framework 1.1 SP1

 

=========================

 

1. Please download the Microsoft .NET Framework Version 1.1 Redistributable Package and

the updates from the following link and save them to the C drive (C:\)

 

Microsoft .NET Framework Version 1.1 Redistributable Package

http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe

 

Microsoft .NET Framework 1.1 Service Pack 1

http://download.microsoft.com/download/8/b/4/8b4addd8-e957-4dea-bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe

 

Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1

(KB928366)

http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/ndp1.1sp1-kb928366-x86_20112ef50011e0de2c0e3378139245d81a178b15.exe

 

2. When the File Download window appears, please click the Save button, and follow the

directions to save it to Windows. After downloading the Microsoft

...NET Framework 1.1 setup file onto your computer, please double-click the

...NET Framework files to manually install them one by one.

 

If an error is encountered when installing .NET Framework 1.1, we can also refer to the

following Microsoft Knowledge Base article to troubleshoot this issue:

 

How to troubleshoot Microsoft .NET Framework 1.1 installation issues

http://support.microsoft.com/?id=824643

 

End Microsoft Response

 

Added if you require/need it:

 

Uninstall Cleanup Tool for the .NET Framework 1.0 and

...NET Framework 1.1 updates KB928366, KB929729, and KB928367:

http://www.microsoft.com/downloads/details.aspx?FamilyID=7a4efc33-0343-4ee4-b0c4-97bd16967a09&DisplayLang=en

 

 

--

====================================

TaurArian [MS-MVP] 2005-2008 - Australia

====================================

How to make a good post: http://www.dts-l.org/goodpost.htm

Defending your machine: http://defendingyourmachine2.blogspot.com/

http://taurarian.mvps.org/index.htm

 

 

Emails will not be acknowledged - please post to the newsgroup so all may benefit.

 

 

"pamacs" <pamacs@peoplepc.com> wrote in message

news:%23cTWd8TyHHA.1164@TK2MSFTNGP02.phx.gbl...

| Oddly, after 2 days of being stuck and after posting my original query (but

| before your response) the update took off and completed before I needed to

| follow your suggestion. Thanks! Now my problem is an update which

| continually asks to be installed: Security update MS .net framework v1.1sp1

| kb928366. I install it and it says it completes but I check add/remove

| programs and it does not show as installed and after a few seconds the tray

| icon is back indicating it needs to be installed. I have installed it 6

| times?! Suggestions?

|

| -Gary

|

|

|

Guest pamacs
Posted

Thanks. Followed your advised course of action and all seems under control

and back on track!

 

-Gary

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