Guest Me Posted July 19, 2007 Posted July 19, 2007 ok, i somehow have accidently downloaded some spyware, I have the windows defender loaded now and i have scanned my entire system several times and gotten rid of about 4 viruses. The tool bar that came onto my computer with the virus continues to pop up though telling me i have spyware on my computer. Is it gone or not?...Windows is telling me my computer is fine but all these other messages keep comming up...i want to get rid of this tool bar but i don't kno how and i'm confused about whether these popups are just a scam or if windows has missed something please HELP!!!!!!!!!! Quote
Guest Malke Posted July 19, 2007 Posted July 19, 2007 Me wrote: > ok, i somehow have accidently downloaded some spyware, I have the windows > defender loaded now and i have scanned my entire system several times and > gotten rid of about 4 viruses. The tool bar that came onto my computer with > the virus continues to pop up though telling me i have spyware on my > computer. Is it gone or not?...Windows is telling me my computer is fine but > all these other messages keep comming up...i want to get rid of this tool bar > but i don't kno how and i'm confused about whether these popups are just a > scam or if windows has missed something please HELP!!!!!!!!!! No, your computer is not clean. Go through the preparatory steps here: http://www.elephantboycomputers.com/page2.html#Removing_Malware Since you didn't mention what antivirus you have, include scanning with David Lipman's Multi_AV and follow instructions to do all scans in Safe Mode. http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions http://pcdid.com/Multi_AV.htm - download Then do the specific removal steps here: http://www.elephantboycomputers.com/page2.html#Smitfraud_Trojan You could also look up the name of the program telling you that you're infected (this is the malware) at the following link and see if there are specific removal instructions: Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html When all else fails, run HijackThis and post your log in one of the specialty forums listed at the first link above (not here, please). Standard caveat: If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a professional computer repair shop (not your local version of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. Have all your data backed up before you take the machine into a shop. Malke -- Elephant Boy Computers http://www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User Quote
Guest James Matthews Posted July 20, 2007 Posted July 20, 2007 You need to go to housecall.antivirus.com and run there scan! -- http://www.goldwatches.com/watches.asp?Brand=14 "Me" <Me@discussions.microsoft.com> wrote in message news:11429575-5975-486B-A65B-D43F97144B4F@microsoft.com... > ok, i somehow have accidently downloaded some spyware, I have the windows > defender loaded now and i have scanned my entire system several times and > gotten rid of about 4 viruses. The tool bar that came onto my computer > with > the virus continues to pop up though telling me i have spyware on my > computer. Is it gone or not?...Windows is telling me my computer is fine > but > all these other messages keep comming up...i want to get rid of this tool > bar > but i don't kno how and i'm confused about whether these popups are just a > scam or if windows has missed something please HELP!!!!!!!!!! > Quote
Guest Malke Posted July 20, 2007 Posted July 20, 2007 James Matthews wrote: > You need to go to housecall.antivirus.com and run there scan! > You have posted numerous times advocating TrendMicro's Housecall. There's nothing wrong with Housecall, but it isn't the first step in cleaning out an infected machine. In fact, I don't normally suggest using online scanners at all unless there is absolutely no other recourse. When removing malware, you want to be in Safe Mode and not on any networks, including the Internet. Also, many online scanners can't remove the malware because it is active in Regular Mode. For this particular OP, Housecall isn't the answer in any case. S/he has a variant of the Smitfraud trojan and needs to go through the recommended steps to remove it. Housecall won't do it. Malke -- Elephant Boy Computers http://www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User Quote
Guest James Matthews Posted July 20, 2007 Posted July 20, 2007 Yes I agree with what you said that house call doesn't always help! Infect most virii block house call.antivirus.com. Now removing malware these days has become a very tedious task that I wish could be automated but isn't! I think that housecall is one step of the way in killing the malware! -- http://www.goldwatches.com/watches.asp?Brand=14 "Malke" <notreally@invalid.invalid> wrote in message news:OrV7hanyHHA.464@TK2MSFTNGP02.phx.gbl... > James Matthews wrote: >> You need to go to housecall.antivirus.com and run there scan! >> > > You have posted numerous times advocating TrendMicro's Housecall. There's > nothing wrong with Housecall, but it isn't the first step in cleaning out > an infected machine. In fact, I don't normally suggest using online > scanners at all unless there is absolutely no other recourse. When > removing malware, you want to be in Safe Mode and not on any networks, > including the Internet. Also, many online scanners can't remove the > malware because it is active in Regular Mode. > > For this particular OP, Housecall isn't the answer in any case. S/he has a > variant of the Smitfraud trojan and needs to go through the recommended > steps to remove it. Housecall won't do it. > > > Malke > -- > Elephant Boy Computers > http://www.elephantboycomputers.com > "Don't Panic!" > MS-MVP Windows - Shell/User Quote
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