Guest Jlm Posted July 19, 2007 Posted July 19, 2007 Due to a crash I had to recover my Windows XP. Since then WindowsUpdate finds and downloads updates properly but cannot install them. All are rejected with the following errors: 828 Agent ************* 2007-07-19 07:56:53:909 1796 828 Agent ** START ** Agent: Installing updates [CallerId = MicrosoftUpdate] 2007-07-19 07:56:53:909 1796 828 Agent ********* 2007-07-19 07:56:53:909 1796 828 Agent * Updates to install = 1 2007-07-19 07:56:53:909 1796 828 Agent * Title = Update for Windows Media Format 11 SDK for Windows XP (KB929399) 2007-07-19 07:56:53:909 1796 828 Agent * UpdateId = {F467BA51-D0D3-45A8-8877-C3B30CA678D2}.101 2007-07-19 07:56:53:909 1796 828 Agent * Bundles 1 updates: 2007-07-19 07:56:53:909 1796 828 Agent * {518D691B-C85C-40C6-8A73-1C85C845D8E9}.101 2007-07-19 07:57:29:195 1796 828 Handler Attempting to create remote handler process as SECHERON\jlmarmier in session 0 2007-07-19 07:57:29:429 1348 46c Misc =========== Logging initialized (build: 7.0.6000.374, tz: +0200) =========== 2007-07-19 07:57:29:429 1348 46c Misc = Process: C:\WINDOWS\system32\wuauclt.exe 2007-07-19 07:57:29:429 1348 46c AUClnt FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server 2007-07-19 07:57:29:429 1796 828 Handler FATAL: 0x80004002: ERROR: Remote update handler container process created (PID: 1348), but exited before signaling event 2007-07-19 07:57:33:712 1796 828 Agent * WARNING: Exit code = 0x80004002 2007-07-19 07:57:33:712 17 I tried to follow note 916259, but when I try to re-install WindowsUpdate (WindowsUpdateAgent30-x86.exe), it keeps telling me that latest version is already installed. How can I force re-installation of WindowsUpdate ? Any help would be greatly appreciated. -- Jean-Luc
Guest TaurArian [MS-MVP] Posted July 19, 2007 Posted July 19, 2007 Try the following:- Click Start, select run and type the following (pressing okay after each one):- net.exe stop wuauserv regsvr32 wuapi.dll regsvr32 wups.dll regsvr32 wuaueng.dll regsvr32 wucltui.dll regsvr32 MSXML3.dll net.exe start wuauserv Try WU again. Otherwise follow this article to reinstall the WU Client - The Windows Update Web site and the Microsoft Update Web site do not scan for updates when you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service Pack 1 http://support.microsoft.com/kb/916259 -- ==================================== TaurArian [MS-MVP] 2005-2008 - Australia ==================================== How to make a good post: http://www.dts-l.org/goodpost.htm Defending your machine: http://defendingyourmachine2.blogspot.com/ http://taurarian.mvps.org/index.htm Emails will not be acknowledged - please post to the newsgroup so all may benefit. "Jlm" <Jlm@discussions.microsoft.com> wrote in message news:1A7D058C-3FB1-418D-BBCE-EE5642061A3C@microsoft.com... | Due to a crash I had to recover my Windows XP. | Since then WindowsUpdate finds and downloads updates properly but cannot | install them. All are rejected with the following errors: | | 828 Agent ************* | 2007-07-19 07:56:53:909 1796 828 Agent ** START ** Agent: Installing | updates [CallerId = MicrosoftUpdate] | 2007-07-19 07:56:53:909 1796 828 Agent ********* | 2007-07-19 07:56:53:909 1796 828 Agent * Updates to install = 1 | 2007-07-19 07:56:53:909 1796 828 Agent * Title = Update for Windows | Media Format 11 SDK for Windows XP (KB929399) | 2007-07-19 07:56:53:909 1796 828 Agent * UpdateId = | {F467BA51-D0D3-45A8-8877-C3B30CA678D2}.101 | 2007-07-19 07:56:53:909 1796 828 Agent * Bundles 1 updates: | 2007-07-19 07:56:53:909 1796 828 Agent * | {518D691B-C85C-40C6-8A73-1C85C845D8E9}.101 | 2007-07-19 07:57:29:195 1796 828 Handler Attempting to create remote handler | process as SECHERON\jlmarmier in session 0 | 2007-07-19 07:57:29:429 1348 46c Misc =========== Logging initialized | (build: 7.0.6000.374, tz: +0200) =========== | 2007-07-19 07:57:29:429 1348 46c Misc = Process: | C:\WINDOWS\system32\wuauclt.exe | 2007-07-19 07:57:29:429 1348 46c AUClnt FATAL: Error: 0x80004002. wuauclt | handler: failed to spawn COM server | 2007-07-19 07:57:29:429 1796 828 Handler FATAL: 0x80004002: ERROR: Remote | update handler container process created (PID: 1348), but exited before | signaling event | 2007-07-19 07:57:33:712 1796 828 Agent * WARNING: Exit code = 0x80004002 | 2007-07-19 07:57:33:712 17 | | I tried to follow note 916259, but when I try to re-install WindowsUpdate | (WindowsUpdateAgent30-x86.exe), it keeps telling me that latest version is | already installed. | | How can I force re-installation of WindowsUpdate ? | | Any help would be greatly appreciated. | -- | Jean-Luc
Guest PA Bear Posted July 19, 2007 Posted July 19, 2007 See TauArian's reply. Also, you may need to download/install fix & reboot: http://support.microsoft.com/kb/927891 NB: Windows Update/Automatic Updates started offering 927891 on 22 May-07. If "Update for Windows XP (KB927891)" is listed in Add/Remove Programs (make sure Show Updates box is checked), it's already installed. cf. http://www.microsoft.com/technet/security/advisory/927891.mspx -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin DTS-L.org Jlm wrote: > Due to a crash I had to recover my Windows XP. > Since then WindowsUpdate finds and downloads updates properly but cannot > install them. All are rejected with the following errors: > > 828 Agent ************* > 2007-07-19 07:56:53:909 1796 828 Agent ** START ** Agent: Installing > updates [CallerId = MicrosoftUpdate] > 2007-07-19 07:56:53:909 1796 828 Agent ********* > 2007-07-19 07:56:53:909 1796 828 Agent * Updates to install = 1 > 2007-07-19 07:56:53:909 1796 828 Agent * Title = Update for Windows > Media Format 11 SDK for Windows XP (KB929399) > 2007-07-19 07:56:53:909 1796 828 Agent * UpdateId = > {F467BA51-D0D3-45A8-8877-C3B30CA678D2}.101 > 2007-07-19 07:56:53:909 1796 828 Agent * Bundles 1 updates: > 2007-07-19 07:56:53:909 1796 828 Agent * > {518D691B-C85C-40C6-8A73-1C85C845D8E9}.101 > 2007-07-19 07:57:29:195 1796 828 Handler Attempting to create remote > handler > process as SECHERON\jlmarmier in session 0 > 2007-07-19 07:57:29:429 1348 46c Misc =========== Logging initialized > (build: 7.0.6000.374, tz: +0200) =========== > 2007-07-19 07:57:29:429 1348 46c Misc = Process: > C:\WINDOWS\system32\wuauclt.exe > 2007-07-19 07:57:29:429 1348 46c AUClnt FATAL: Error: 0x80004002. wuauclt > handler: failed to spawn COM server > 2007-07-19 07:57:29:429 1796 828 Handler FATAL: 0x80004002: ERROR: Remote > update handler container process created (PID: 1348), but exited before > signaling event > 2007-07-19 07:57:33:712 1796 828 Agent * WARNING: Exit code = 0x80004002 > 2007-07-19 07:57:33:712 17 > > I tried to follow note 916259, but when I try to re-install WindowsUpdate > (WindowsUpdateAgent30-x86.exe), it keeps telling me that latest version is > already installed. > > How can I force re-installation of WindowsUpdate ? > > Any help would be greatly appreciated.
Guest Jlm Posted July 20, 2007 Posted July 20, 2007 following your advice and reinstalling agent with force option : WindowsUpdateAgent30-x86 /wuforce solved the issue. Thanks for your help. Kind Regards -- Jean-Luc "TaurArian [MS-MVP]" wrote: > Try the following:- > > Click Start, select run and type the following (pressing okay after each one):- > > net.exe stop wuauserv > > regsvr32 wuapi.dll > regsvr32 wups.dll > regsvr32 wuaueng.dll > regsvr32 wucltui.dll > regsvr32 MSXML3.dll > > net.exe start wuauserv > > Try WU again. > > > > Otherwise follow this article to reinstall the WU Client - > The Windows Update Web site and the Microsoft Update Web site do not scan for updates when > you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service > Pack 1 > http://support.microsoft.com/kb/916259 > > > -- > ==================================== > TaurArian [MS-MVP] 2005-2008 - Australia > ==================================== > How to make a good post: http://www.dts-l.org/goodpost.htm > Defending your machine: http://defendingyourmachine2.blogspot.com/ > http://taurarian.mvps.org/index.htm > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > "Jlm" <Jlm@discussions.microsoft.com> wrote in message > news:1A7D058C-3FB1-418D-BBCE-EE5642061A3C@microsoft.com... > | Due to a crash I had to recover my Windows XP. > | Since then WindowsUpdate finds and downloads updates properly but cannot > | install them. All are rejected with the following errors: > | > | 828 Agent ************* > | 2007-07-19 07:56:53:909 1796 828 Agent ** START ** Agent: Installing > | updates [CallerId = MicrosoftUpdate] > | 2007-07-19 07:56:53:909 1796 828 Agent ********* > | 2007-07-19 07:56:53:909 1796 828 Agent * Updates to install = 1 > | 2007-07-19 07:56:53:909 1796 828 Agent * Title = Update for Windows > | Media Format 11 SDK for Windows XP (KB929399) > | 2007-07-19 07:56:53:909 1796 828 Agent * UpdateId = > | {F467BA51-D0D3-45A8-8877-C3B30CA678D2}.101 > | 2007-07-19 07:56:53:909 1796 828 Agent * Bundles 1 updates: > | 2007-07-19 07:56:53:909 1796 828 Agent * > | {518D691B-C85C-40C6-8A73-1C85C845D8E9}.101 > | 2007-07-19 07:57:29:195 1796 828 Handler Attempting to create remote handler > | process as SECHERON\jlmarmier in session 0 > | 2007-07-19 07:57:29:429 1348 46c Misc =========== Logging initialized > | (build: 7.0.6000.374, tz: +0200) =========== > | 2007-07-19 07:57:29:429 1348 46c Misc = Process: > | C:\WINDOWS\system32\wuauclt.exe > | 2007-07-19 07:57:29:429 1348 46c AUClnt FATAL: Error: 0x80004002. wuauclt > | handler: failed to spawn COM server > | 2007-07-19 07:57:29:429 1796 828 Handler FATAL: 0x80004002: ERROR: Remote > | update handler container process created (PID: 1348), but exited before > | signaling event > | 2007-07-19 07:57:33:712 1796 828 Agent * WARNING: Exit code = 0x80004002 > | 2007-07-19 07:57:33:712 17 > | > | I tried to follow note 916259, but when I try to re-install WindowsUpdate > | (WindowsUpdateAgent30-x86.exe), it keeps telling me that latest version is > | already installed. > | > | How can I force re-installation of WindowsUpdate ? > | > | Any help would be greatly appreciated. > | -- > | Jean-Luc > > >
Guest Juv Posted July 22, 2007 Posted July 22, 2007 This has been very helpful, ....Finally my WU is working again :-) Some background: =============== It all began with some variation of the STRAT WORM which installed some malicious files (most noticeable is the %windir%\system32\e1.dll) – This is some sort of windows messenger spam. After my antivirus failed to remove the worm, I used the following link in order to remove it: http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=WORM_STRAT.GG&VSect=Sn Note that after looking at the registry (start->run->regedit) I found out that the names mentioned in the removal instruction are not the same – I looked for names, and the dates of the files (Most of the files were in %windir% and %windir%\system32 and the creation date was the same as the infection date). ================ I don't know if the worm and the WU problem are connected, but starting with this worm and until crossing this solution, windows update was not able to work (for some weeks by now). Thanks, Juv "Jlm" wrote: > following your advice and reinstalling agent with force option : > > WindowsUpdateAgent30-x86 /wuforce > > solved the issue. > > Thanks for your help. > Kind Regards > -- > Jean-Luc > > > "TaurArian [MS-MVP]" wrote: > > > Try the following:- > > > > Click Start, select run and type the following (pressing okay after each one):- > > > > net.exe stop wuauserv > > > > regsvr32 wuapi.dll > > regsvr32 wups.dll > > regsvr32 wuaueng.dll > > regsvr32 wucltui.dll > > regsvr32 MSXML3.dll > > > > net.exe start wuauserv > > > > Try WU again. > > > > > > > > Otherwise follow this article to reinstall the WU Client - > > The Windows Update Web site and the Microsoft Update Web site do not scan for updates when > > you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service > > Pack 1 > > http://support.microsoft.com/kb/916259 > > > > > > -- > > ==================================== > > TaurArian [MS-MVP] 2005-2008 - Australia > > ==================================== > > How to make a good post: http://www.dts-l.org/goodpost.htm > > Defending your machine: http://defendingyourmachine2.blogspot.com/ > > http://taurarian.mvps.org/index.htm > > > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > > > > "Jlm" <Jlm@discussions.microsoft.com> wrote in message > > news:1A7D058C-3FB1-418D-BBCE-EE5642061A3C@microsoft.com... > > | Due to a crash I had to recover my Windows XP. > > | Since then WindowsUpdate finds and downloads updates properly but cannot > > | install them. All are rejected with the following errors: > > | > > | 828 Agent ************* > > | 2007-07-19 07:56:53:909 1796 828 Agent ** START ** Agent: Installing > > | updates [CallerId = MicrosoftUpdate] > > | 2007-07-19 07:56:53:909 1796 828 Agent ********* > > | 2007-07-19 07:56:53:909 1796 828 Agent * Updates to install = 1 > > | 2007-07-19 07:56:53:909 1796 828 Agent * Title = Update for Windows > > | Media Format 11 SDK for Windows XP (KB929399) > > | 2007-07-19 07:56:53:909 1796 828 Agent * UpdateId = > > | {F467BA51-D0D3-45A8-8877-C3B30CA678D2}.101 > > | 2007-07-19 07:56:53:909 1796 828 Agent * Bundles 1 updates: > > | 2007-07-19 07:56:53:909 1796 828 Agent * > > | {518D691B-C85C-40C6-8A73-1C85C845D8E9}.101 > > | 2007-07-19 07:57:29:195 1796 828 Handler Attempting to create remote handler > > | process as SECHERON\jlmarmier in session 0 > > | 2007-07-19 07:57:29:429 1348 46c Misc =========== Logging initialized > > | (build: 7.0.6000.374, tz: +0200) =========== > > | 2007-07-19 07:57:29:429 1348 46c Misc = Process: > > | C:\WINDOWS\system32\wuauclt.exe > > | 2007-07-19 07:57:29:429 1348 46c AUClnt FATAL: Error: 0x80004002. wuauclt > > | handler: failed to spawn COM server > > | 2007-07-19 07:57:29:429 1796 828 Handler FATAL: 0x80004002: ERROR: Remote > > | update handler container process created (PID: 1348), but exited before > > | signaling event > > | 2007-07-19 07:57:33:712 1796 828 Agent * WARNING: Exit code = 0x80004002 > > | 2007-07-19 07:57:33:712 17 > > | > > | I tried to follow note 916259, but when I try to re-install WindowsUpdate > > | (WindowsUpdateAgent30-x86.exe), it keeps telling me that latest version is > > | already installed. > > | > > | How can I force re-installation of WindowsUpdate ? > > | > > | Any help would be greatly appreciated. > > | -- > > | Jean-Luc > > > > > >
Guest Jimmycade Posted July 24, 2007 Posted July 24, 2007 "TaurArian [MS-MVP]" wrote: > Try the following:- > > Click Start, select run and type the following (pressing okay after each one):- > > net.exe stop wuauserv > > regsvr32 wuapi.dll > regsvr32 wups.dll > regsvr32 wuaueng.dll > regsvr32 wucltui.dll > regsvr32 MSXML3.dll > > net.exe start wuauserv > > Try WU again. > > > > Otherwise follow this article to reinstall the WU Client - > The Windows Update Web site and the Microsoft Update Web site do not scan for updates when > you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service > Pack 1 > http://support.microsoft.com/kb/916259 > > > -- > ==================================== > TaurArian [MS-MVP] 2005-2008 - Australia > ==================================== > How to make a good post: http://www.dts-l.org/goodpost.htm > Defending your machine: http://defendingyourmachine2.blogspot.com/ > http://taurarian.mvps.org/index.htm > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > "Jlm" <Jlm@discussions.microsoft.com> wrote in message > news:1A7D058C-3FB1-418D-BBCE-EE5642061A3C@microsoft.com... > | Due to a crash I had to recover my Windows XP. > | Since then WindowsUpdate finds and downloads updates properly but cannot > | install them. All are rejected with the following errors: > | > | 828 Agent ************* > | 2007-07-19 07:56:53:909 1796 828 Agent ** START ** Agent: Installing > | updates [CallerId = MicrosoftUpdate] > | 2007-07-19 07:56:53:909 1796 828 Agent ********* > | 2007-07-19 07:56:53:909 1796 828 Agent * Updates to install = 1 > | 2007-07-19 07:56:53:909 1796 828 Agent * Title = Update for Windows > | Media Format 11 SDK for Windows XP (KB929399) > | 2007-07-19 07:56:53:909 1796 828 Agent * UpdateId = > | {F467BA51-D0D3-45A8-8877-C3B30CA678D2}.101 > | 2007-07-19 07:56:53:909 1796 828 Agent * Bundles 1 updates: > | 2007-07-19 07:56:53:909 1796 828 Agent * > | {518D691B-C85C-40C6-8A73-1C85C845D8E9}.101 > | 2007-07-19 07:57:29:195 1796 828 Handler Attempting to create remote handler > | process as SECHERON\jlmarmier in session 0 > | 2007-07-19 07:57:29:429 1348 46c Misc =========== Logging initialized > | (build: 7.0.6000.374, tz: +0200) =========== > | 2007-07-19 07:57:29:429 1348 46c Misc = Process: > | C:\WINDOWS\system32\wuauclt.exe > | 2007-07-19 07:57:29:429 1348 46c AUClnt FATAL: Error: 0x80004002. wuauclt > | handler: failed to spawn COM server > | 2007-07-19 07:57:29:429 1796 828 Handler FATAL: 0x80004002: ERROR: Remote > | update handler container process created (PID: 1348), but exited before > | signaling event > | 2007-07-19 07:57:33:712 1796 828 Agent * WARNING: Exit code = 0x80004002 > | 2007-07-19 07:57:33:712 17 > | > | I tried to follow note 916259, but when I try to re-install WindowsUpdate > | (WindowsUpdateAgent30-x86.exe), it keeps telling me that latest version is > | already installed. > | > | How can I force re-installation of WindowsUpdate ? > | > | Any help would be greatly appreciated. > | -- > | Jean-Luc > > I have the identical problem. But your post http://support.microsoft.com/kb/916259 is for a auto extracting file so I am unable to extract it to a directory it runs automatically and then says the files already exists. >
Guest TaurArian [MS-MVP] Posted July 24, 2007 Posted July 24, 2007 "Jimmycade" <Jimmycade@discussions.microsoft.com> wrote in message news:7D84DE5A-E855-4286-9A0A-AE6F2F9C6E36@microsoft.com... | | | "TaurArian [MS-MVP]" wrote: | | > Try the following:- | > | > Click Start, select run and type the following (pressing okay after each one):- | > | > net.exe stop wuauserv | > | > regsvr32 wuapi.dll | > regsvr32 wups.dll | > regsvr32 wuaueng.dll | > regsvr32 wucltui.dll | > regsvr32 MSXML3.dll | > | > net.exe start wuauserv | > | > Try WU again. | > | > | > | > Otherwise follow this article to reinstall the WU Client - | > The Windows Update Web site and the Microsoft Update Web site do not scan for updates when | > you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service | > Pack 1 | > http://support.microsoft.com/kb/916259 | > | > | > -- | > ==================================== | > TaurArian [MS-MVP] 2005-2008 - Australia | > ==================================== | > How to make a good post: http://www.dts-l.org/goodpost.htm | > Defending your machine: http://defendingyourmachine2.blogspot.com/ | > http://taurarian.mvps.org/index.htm | > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit. | > | > | > "Jlm" <Jlm@discussions.microsoft.com> wrote in message | > news:1A7D058C-3FB1-418D-BBCE-EE5642061A3C@microsoft.com... | > | Due to a crash I had to recover my Windows XP. | > | Since then WindowsUpdate finds and downloads updates properly but cannot | > | install them. All are rejected with the following errors: | > | | > | 828 Agent ************* | > | 2007-07-19 07:56:53:909 1796 828 Agent ** START ** Agent: Installing | > | updates [CallerId = MicrosoftUpdate] | > | 2007-07-19 07:56:53:909 1796 828 Agent ********* | > | 2007-07-19 07:56:53:909 1796 828 Agent * Updates to install = 1 | > | 2007-07-19 07:56:53:909 1796 828 Agent * Title = Update for Windows | > | Media Format 11 SDK for Windows XP (KB929399) | > | 2007-07-19 07:56:53:909 1796 828 Agent * UpdateId = | > | {F467BA51-D0D3-45A8-8877-C3B30CA678D2}.101 | > | 2007-07-19 07:56:53:909 1796 828 Agent * Bundles 1 updates: | > | 2007-07-19 07:56:53:909 1796 828 Agent * | > | {518D691B-C85C-40C6-8A73-1C85C845D8E9}.101 | > | 2007-07-19 07:57:29:195 1796 828 Handler Attempting to create remote handler | > | process as SECHERON\jlmarmier in session 0 | > | 2007-07-19 07:57:29:429 1348 46c Misc =========== Logging initialized | > | (build: 7.0.6000.374, tz: +0200) =========== | > | 2007-07-19 07:57:29:429 1348 46c Misc = Process: | > | C:\WINDOWS\system32\wuauclt.exe | > | 2007-07-19 07:57:29:429 1348 46c AUClnt FATAL: Error: 0x80004002. wuauclt | > | handler: failed to spawn COM server | > | 2007-07-19 07:57:29:429 1796 828 Handler FATAL: 0x80004002: ERROR: Remote | > | update handler container process created (PID: 1348), but exited before | > | signaling event | > | 2007-07-19 07:57:33:712 1796 828 Agent * WARNING: Exit code = 0x80004002 | > | 2007-07-19 07:57:33:712 17 | > | | > | I tried to follow note 916259, but when I try to re-install WindowsUpdate | > | (WindowsUpdateAgent30-x86.exe), it keeps telling me that latest version is | > | already installed. | > | | > | How can I force re-installation of WindowsUpdate ? | > | | > | Any help would be greatly appreciated. | > | -- | > | Jean-Luc | > | > | I have the identical problem. But your post | http://support.microsoft.com/kb/916259 is for a auto extracting file so I am | unable to extract it to a directory it runs automatically and then says the | files already exists. Place the downloaded file in a folder called C:\temp Try this from Start, Run - C:\temp\windowsupdateagent30-x86.exe /X:C:\temp You'll be asked to run the file - it will then extract to the C:\temp folder. ref: http://support.microsoft.com/kb/262841
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