Guest Bryan Posted July 23, 2007 Posted July 23, 2007 Hello, Whenever I try to run windows update I get an 8000FFFF error when it is searching for updates. I have searched the posting here for a solution and nothing has helped. I have seen KB929777 referenced in the notes but I do not have this installed. Also all antivirus and antispy software is turned off. Any help to solve this would be greatly appreciated. I have include part of the WindowsUpdate.log file where the error is mentioned. Also the "Current version: 7.0.6000.374" mentioned below appeared to be part of an update that failed a while back. It seems that a reinstall of this update might be a place to start but I do not know how to do that ? Thanks Bryan ## START ## AU: Search for updates AU ######### AU <<## SUBMITTED ## AU: Search for updates [CallId = {2E33484C-7FFA-4AB8-945A-ED5C3D876267}] Agent ************* Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] Agent ********* Setup Checking for agent SelfUpdate Setup Client version: Core: 6.0.6000.16386 Aux: 6.0.6000.16386 AU Triggering AU detection through DetectNow API AU Piggybacking on an AU detection already in progress Setup Determining whether a new setup handler needs to be downloaded Setup SelfUpdate handler update NOT required: Current version: 7.0.6000.374, required version: 7.0.6000.374 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" Handler FATAL: UH: 0x8000ffff: EvaluateApplicability failed in CCbs::EvaluateApplicability Setup WARNING: CBS EvaluateApplicability returned error, error = 0x8000FFFF Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" failed, error = 0x8000FFFF Setup FATAL: SelfUpdate check failed, err = 0x8000FFFF Agent * WARNING: Skipping scan, self-update check returned 0x8000FFFF Agent * WARNING: Exit code = 0x8000FFFF Agent ********* Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] Agent ************* Agent WARNING: WU client failed Searching for update with error 0x8000ffff AU >>## RESUMED ## AU: Search for updates [CallId = {2E33484C-7FFA-4AB8-945A-ED5C3D876267}] AU # WARNING: Search callback failed, result = 0x8000FFFF AU # WARNING: Failed to find updates with error code 8000FFFF AU ######### AU ## END ## AU: Search for updates [CallId = {2E33484C-7FFA-4AB8-945A-ED5C3D876267}]
Guest MowGreen [MVP] Posted July 23, 2007 Posted July 23, 2007 The ActiveX component of the latest version of the Windows Update Agent [WUA]is failing to install. Ensure that all security services are stopped by going to Start > Run > type in msconfig Click OK or press Enter Click the Services tab Put a check mark next to ' Hide all Microsoft Services ' Uncheck all the ones that remain LEAVE the System Configuration Utility open IF there is a 3rd party firewall installed If that is the case, go to the Windows Firewall applet in the Control Panel and enable it for now Back in the System Configuration Utility ... click Apply Now click the Startup tab UNcheck the boxes next to the Startup Items associated with ALL of the installed security software Click Apply, Close Restart the system now Download Windows Update Agent 3.0 and SAVE it to C:\ : For x86 [32 bit] http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe When the download completes, close the browser Now install WindowsUpdateAgent30-x86.exe by going to Start > Run > copy and paste the below into the Open: line "C:\WindowsUpdateAgent30-x86.exe" /wuforce Click OK That *should* get the WUA installed properly. If that is the case, then go back into the the System Configuration Utility and recheck the boxes that were previously unchecked for Services and Startup Items Restart the system [ IF the system is using a 3rd party firewall, restart AFTER disabling the native Windows Firewall ] MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten =============== Bryan wrote: > Hello, > Whenever I try to run windows update I get an 8000FFFF error when it is > searching for updates. > I have searched the posting here for a solution and nothing has helped. I > have seen KB929777 referenced in the notes but I do not have this installed. > Also all antivirus and antispy software is turned off. > Any help to solve this would be greatly appreciated. > I have include part of the WindowsUpdate.log file where the error is > mentioned. > Also the "Current version: 7.0.6000.374" mentioned below appeared to be part > of an update that failed a while back. It seems that a reinstall of this > update might be a place to start but I do not know how to do that ? > > Thanks > Bryan > > ## START ## AU: Search for updates > AU ######### > AU <<## SUBMITTED ## AU: Search for updates [CallId = > {2E33484C-7FFA-4AB8-945A-ED5C3D876267}] > Agent ************* > Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] > Agent ********* > Setup Checking for agent SelfUpdate > Setup Client version: Core: 6.0.6000.16386 Aux: 6.0.6000.16386 > AU Triggering AU detection through DetectNow API > AU Piggybacking on an AU detection already in progress > Setup Determining whether a new setup handler needs to be downloaded > Setup SelfUpdate handler update NOT required: Current version: 7.0.6000.374, > required version: 7.0.6000.374 > Setup Evaluating applicability of setup package > "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" > Handler FATAL: UH: 0x8000ffff: EvaluateApplicability failed in > CCbs::EvaluateApplicability > Setup WARNING: CBS EvaluateApplicability returned error, error = 0x8000FFFF > Setup FATAL: Applicability evaluation for setup package > "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" failed, > error = 0x8000FFFF > Setup FATAL: SelfUpdate check failed, err = 0x8000FFFF > Agent * WARNING: Skipping scan, self-update check returned 0x8000FFFF > Agent * WARNING: Exit code = 0x8000FFFF > Agent ********* > Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] > Agent ************* > Agent WARNING: WU client failed Searching for update with error 0x8000ffff > AU >>## RESUMED ## AU: Search for updates [CallId = > {2E33484C-7FFA-4AB8-945A-ED5C3D876267}] > AU # WARNING: Search callback failed, result = 0x8000FFFF > AU # WARNING: Failed to find updates with error code 8000FFFF > AU ######### > AU ## END ## AU: Search for updates [CallId = > {2E33484C-7FFA-4AB8-945A-ED5C3D876267}] > > >
Guest Bryan Posted July 26, 2007 Posted July 26, 2007 Hello, Thank you very much for the reply. I tried want was suggested but the install program exited with the same error 8000ffff. Any suggestions on what to try now would be greatly appreciated. thanks "MowGreen [MVP]" wrote: > The ActiveX component of the latest version of the Windows Update Agent > [WUA]is failing to install. > Ensure that all security services are stopped by going to > Start > Run > type in > > msconfig > Click OK or press Enter > > Click the Services tab > Put a check mark next to ' Hide all Microsoft Services ' > Uncheck all the ones that remain > LEAVE the System Configuration Utility open IF there is a 3rd party > firewall installed > If that is the case, go to the Windows Firewall applet in the Control > Panel and enable it for now > Back in the System Configuration Utility ... > click Apply > > Now click the Startup tab > UNcheck the boxes next to the Startup Items associated with ALL of the > installed security software > Click Apply, Close > Restart the system now > > Download Windows Update Agent 3.0 and SAVE it to C:\ : > For x86 [32 bit] > http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe > > When the download completes, close the browser > Now install WindowsUpdateAgent30-x86.exe by going to > Start > Run > copy and paste the below into the Open: line > > "C:\WindowsUpdateAgent30-x86.exe" /wuforce > > Click OK > That *should* get the WUA installed properly. > > If that is the case, then go back into the the System Configuration > Utility and recheck the boxes that were previously unchecked for > Services and Startup Items > Restart the system > > [ IF the system is using a 3rd party firewall, restart AFTER disabling > the native Windows Firewall ] > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > > Bryan wrote: > > > Hello, > > Whenever I try to run windows update I get an 8000FFFF error when it is > > searching for updates. > > I have searched the posting here for a solution and nothing has helped. I > > have seen KB929777 referenced in the notes but I do not have this installed. > > Also all antivirus and antispy software is turned off. > > Any help to solve this would be greatly appreciated. > > I have include part of the WindowsUpdate.log file where the error is > > mentioned. > > Also the "Current version: 7.0.6000.374" mentioned below appeared to be part > > of an update that failed a while back. It seems that a reinstall of this > > update might be a place to start but I do not know how to do that ? > > > > Thanks > > Bryan > > > > ## START ## AU: Search for updates > > AU ######### > > AU <<## SUBMITTED ## AU: Search for updates [CallId = > > {2E33484C-7FFA-4AB8-945A-ED5C3D876267}] > > Agent ************* > > Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] > > Agent ********* > > Setup Checking for agent SelfUpdate > > Setup Client version: Core: 6.0.6000.16386 Aux: 6.0.6000.16386 > > AU Triggering AU detection through DetectNow API > > AU Piggybacking on an AU detection already in progress > > Setup Determining whether a new setup handler needs to be downloaded > > Setup SelfUpdate handler update NOT required: Current version: 7.0.6000.374, > > required version: 7.0.6000.374 > > Setup Evaluating applicability of setup package > > "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" > > Handler FATAL: UH: 0x8000ffff: EvaluateApplicability failed in > > CCbs::EvaluateApplicability > > Setup WARNING: CBS EvaluateApplicability returned error, error = 0x8000FFFF > > Setup FATAL: Applicability evaluation for setup package > > "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" failed, > > error = 0x8000FFFF > > Setup FATAL: SelfUpdate check failed, err = 0x8000FFFF > > Agent * WARNING: Skipping scan, self-update check returned 0x8000FFFF > > Agent * WARNING: Exit code = 0x8000FFFF > > Agent ********* > > Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] > > Agent ************* > > Agent WARNING: WU client failed Searching for update with error 0x8000ffff > > AU >>## RESUMED ## AU: Search for updates [CallId = > > {2E33484C-7FFA-4AB8-945A-ED5C3D876267}] > > AU # WARNING: Search callback failed, result = 0x8000FFFF > > AU # WARNING: Failed to find updates with error code 8000FFFF > > AU ######### > > AU ## END ## AU: Search for updates [CallId = > > {2E33484C-7FFA-4AB8-945A-ED5C3D876267}] > > > > > > >
Guest MowGreen [MVP] Posted July 26, 2007 Posted July 26, 2007 If this is Vista then I don't know what else to offer other then to attempt to repair the OS, Bryan. How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista http://support.microsoft.com/kb/936212/ Use the ' System File Checker ' method. MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten =============== Bryan wrote: > Hello, > Thank you very much for the reply. I tried want was suggested but the > install program exited with the same error 8000ffff. > Any suggestions on what to try now would be greatly appreciated. > > thanks > > > "MowGreen [MVP]" wrote: > > >>The ActiveX component of the latest version of the Windows Update Agent >>[WUA]is failing to install. >>Ensure that all security services are stopped by going to >>Start > Run > type in >> >>msconfig >>Click OK or press Enter >> >>Click the Services tab >>Put a check mark next to ' Hide all Microsoft Services ' >>Uncheck all the ones that remain >>LEAVE the System Configuration Utility open IF there is a 3rd party >>firewall installed >>If that is the case, go to the Windows Firewall applet in the Control >>Panel and enable it for now >>Back in the System Configuration Utility ... >>click Apply >> >>Now click the Startup tab >>UNcheck the boxes next to the Startup Items associated with ALL of the >>installed security software >>Click Apply, Close >>Restart the system now >> >>Download Windows Update Agent 3.0 and SAVE it to C:\ : >>For x86 [32 bit] >>http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe >> >>When the download completes, close the browser >>Now install WindowsUpdateAgent30-x86.exe by going to >>Start > Run > copy and paste the below into the Open: line >> >>"C:\WindowsUpdateAgent30-x86.exe" /wuforce >> >>Click OK >>That *should* get the WUA installed properly. >> >>If that is the case, then go back into the the System Configuration >>Utility and recheck the boxes that were previously unchecked for >>Services and Startup Items >>Restart the system >> >>[ IF the system is using a 3rd party firewall, restart AFTER disabling >>the native Windows Firewall ] >> >>MowGreen [MVP 2003-2007] >>=============== >> *-343-* FDNY >>Never Forgotten >>=============== >> >> >> >>Bryan wrote: >> >> >>>Hello, >>>Whenever I try to run windows update I get an 8000FFFF error when it is >>>searching for updates. >>>I have searched the posting here for a solution and nothing has helped. I >>>have seen KB929777 referenced in the notes but I do not have this installed. >>>Also all antivirus and antispy software is turned off. >>>Any help to solve this would be greatly appreciated. >>>I have include part of the WindowsUpdate.log file where the error is >>>mentioned. >>>Also the "Current version: 7.0.6000.374" mentioned below appeared to be part >>>of an update that failed a while back. It seems that a reinstall of this >>>update might be a place to start but I do not know how to do that ? >>> >>>Thanks >>>Bryan >>> >>>## START ## AU: Search for updates >>>AU ######### >>>AU <<## SUBMITTED ## AU: Search for updates [CallId = >>>{2E33484C-7FFA-4AB8-945A-ED5C3D876267}] >>>Agent ************* >>>Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] >>>Agent ********* >>>Setup Checking for agent SelfUpdate >>>Setup Client version: Core: 6.0.6000.16386 Aux: 6.0.6000.16386 >>>AU Triggering AU detection through DetectNow API >>>AU Piggybacking on an AU detection already in progress >>>Setup Determining whether a new setup handler needs to be downloaded >>>Setup SelfUpdate handler update NOT required: Current version: 7.0.6000.374, >>>required version: 7.0.6000.374 >>>Setup Evaluating applicability of setup package >>>"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" >>>Handler FATAL: UH: 0x8000ffff: EvaluateApplicability failed in >>>CCbs::EvaluateApplicability >>>Setup WARNING: CBS EvaluateApplicability returned error, error = 0x8000FFFF >>>Setup FATAL: Applicability evaluation for setup package >>>"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" failed, >>>error = 0x8000FFFF >>>Setup FATAL: SelfUpdate check failed, err = 0x8000FFFF >>>Agent * WARNING: Skipping scan, self-update check returned 0x8000FFFF >>>Agent * WARNING: Exit code = 0x8000FFFF >>>Agent ********* >>>Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] >>>Agent ************* >>>Agent WARNING: WU client failed Searching for update with error 0x8000ffff >>>AU >>## RESUMED ## AU: Search for updates [CallId = >>>{2E33484C-7FFA-4AB8-945A-ED5C3D876267}] >>>AU # WARNING: Search callback failed, result = 0x8000FFFF >>>AU # WARNING: Failed to find updates with error code 8000FFFF >>>AU ######### >>>AU ## END ## AU: Search for updates [CallId = >>>{2E33484C-7FFA-4AB8-945A-ED5C3D876267}] >>> >>> >>> >>
Guest Bryan Posted July 27, 2007 Posted July 27, 2007 Hello, Thanks again for the reply. I tried sfc /scannow but I got a message that said that windows could not do this after a couple of minutes. I also tried in safe mode. Does any one know anything else to try before I rebuild the system? thanks again "MowGreen [MVP]" wrote: > If this is Vista then I don't know what else to offer other then to > attempt to repair the OS, Bryan. > > How to repair the operating system and how to restore the operating > system configuration to an earlier point in time in Windows Vista > http://support.microsoft.com/kb/936212/ > > Use the ' System File Checker ' method. > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > Bryan wrote: > > > Hello, > > Thank you very much for the reply. I tried want was suggested but the > > install program exited with the same error 8000ffff. > > Any suggestions on what to try now would be greatly appreciated. > > > > thanks > > > > > > "MowGreen [MVP]" wrote: > > > > > >>The ActiveX component of the latest version of the Windows Update Agent > >>[WUA]is failing to install. > >>Ensure that all security services are stopped by going to > >>Start > Run > type in > >> > >>msconfig > >>Click OK or press Enter > >> > >>Click the Services tab > >>Put a check mark next to ' Hide all Microsoft Services ' > >>Uncheck all the ones that remain > >>LEAVE the System Configuration Utility open IF there is a 3rd party > >>firewall installed > >>If that is the case, go to the Windows Firewall applet in the Control > >>Panel and enable it for now > >>Back in the System Configuration Utility ... > >>click Apply > >> > >>Now click the Startup tab > >>UNcheck the boxes next to the Startup Items associated with ALL of the > >>installed security software > >>Click Apply, Close > >>Restart the system now > >> > >>Download Windows Update Agent 3.0 and SAVE it to C:\ : > >>For x86 [32 bit] > >>http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe > >> > >>When the download completes, close the browser > >>Now install WindowsUpdateAgent30-x86.exe by going to > >>Start > Run > copy and paste the below into the Open: line > >> > >>"C:\WindowsUpdateAgent30-x86.exe" /wuforce > >> > >>Click OK > >>That *should* get the WUA installed properly. > >> > >>If that is the case, then go back into the the System Configuration > >>Utility and recheck the boxes that were previously unchecked for > >>Services and Startup Items > >>Restart the system > >> > >>[ IF the system is using a 3rd party firewall, restart AFTER disabling > >>the native Windows Firewall ] > >> > >>MowGreen [MVP 2003-2007] > >>=============== > >> *-343-* FDNY > >>Never Forgotten > >>=============== > >> > >> > >> > >>Bryan wrote: > >> > >> > >>>Hello, > >>>Whenever I try to run windows update I get an 8000FFFF error when it is > >>>searching for updates. > >>>I have searched the posting here for a solution and nothing has helped. I > >>>have seen KB929777 referenced in the notes but I do not have this installed. > >>>Also all antivirus and antispy software is turned off. > >>>Any help to solve this would be greatly appreciated. > >>>I have include part of the WindowsUpdate.log file where the error is > >>>mentioned. > >>>Also the "Current version: 7.0.6000.374" mentioned below appeared to be part > >>>of an update that failed a while back. It seems that a reinstall of this > >>>update might be a place to start but I do not know how to do that ? > >>> > >>>Thanks > >>>Bryan > >>> > >>>## START ## AU: Search for updates > >>>AU ######### > >>>AU <<## SUBMITTED ## AU: Search for updates [CallId = > >>>{2E33484C-7FFA-4AB8-945A-ED5C3D876267}] > >>>Agent ************* > >>>Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] > >>>Agent ********* > >>>Setup Checking for agent SelfUpdate > >>>Setup Client version: Core: 6.0.6000.16386 Aux: 6.0.6000.16386 > >>>AU Triggering AU detection through DetectNow API > >>>AU Piggybacking on an AU detection already in progress > >>>Setup Determining whether a new setup handler needs to be downloaded > >>>Setup SelfUpdate handler update NOT required: Current version: 7.0.6000.374, > >>>required version: 7.0.6000.374 > >>>Setup Evaluating applicability of setup package > >>>"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" > >>>Handler FATAL: UH: 0x8000ffff: EvaluateApplicability failed in > >>>CCbs::EvaluateApplicability > >>>Setup WARNING: CBS EvaluateApplicability returned error, error = 0x8000FFFF > >>>Setup FATAL: Applicability evaluation for setup package > >>>"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" failed, > >>>error = 0x8000FFFF > >>>Setup FATAL: SelfUpdate check failed, err = 0x8000FFFF > >>>Agent * WARNING: Skipping scan, self-update check returned 0x8000FFFF > >>>Agent * WARNING: Exit code = 0x8000FFFF > >>>Agent ********* > >>>Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] > >>>Agent ************* > >>>Agent WARNING: WU client failed Searching for update with error 0x8000ffff > >>>AU >>## RESUMED ## AU: Search for updates [CallId = > >>>{2E33484C-7FFA-4AB8-945A-ED5C3D876267}] > >>>AU # WARNING: Search callback failed, result = 0x8000FFFF > >>>AU # WARNING: Failed to find updates with error code 8000FFFF > >>>AU ######### > >>>AU ## END ## AU: Search for updates [CallId = > >>>{2E33484C-7FFA-4AB8-945A-ED5C3D876267}] > >>> > >>> > >>> > >> >
Guest MowGreen [MVP] Posted July 27, 2007 Posted July 27, 2007 Which antivirus and which 'antispy' software is installed ? That may be where the issue first started and at least, after you rebuild Vista, it won't occur again. MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten =============== Bryan wrote: > Hello, > Thanks again for the reply. I tried sfc /scannow but I got a message that > said that windows could not do this after a couple of minutes. I also tried > in safe mode. > Does any one know anything else to try before I rebuild the system? > > thanks again > > "MowGreen [MVP]" wrote: > > >>If this is Vista then I don't know what else to offer other then to >>attempt to repair the OS, Bryan. >> >>How to repair the operating system and how to restore the operating >>system configuration to an earlier point in time in Windows Vista >>http://support.microsoft.com/kb/936212/ >> >>Use the ' System File Checker ' method. >> >>MowGreen [MVP 2003-2007] >>=============== >> *-343-* FDNY >>Never Forgotten >>=============== >> >> >>Bryan wrote: >> >> >>>Hello, >>>Thank you very much for the reply. I tried want was suggested but the >>>install program exited with the same error 8000ffff. >>>Any suggestions on what to try now would be greatly appreciated. >>> >>>thanks >>> >>> >>>"MowGreen [MVP]" wrote: >>> >>> >>> >>>>The ActiveX component of the latest version of the Windows Update Agent >>>>[WUA]is failing to install. >>>>Ensure that all security services are stopped by going to >>>>Start > Run > type in >>>> >>>>msconfig >>>>Click OK or press Enter >>>> >>>>Click the Services tab >>>>Put a check mark next to ' Hide all Microsoft Services ' >>>>Uncheck all the ones that remain >>>>LEAVE the System Configuration Utility open IF there is a 3rd party >>>>firewall installed >>>>If that is the case, go to the Windows Firewall applet in the Control >>>>Panel and enable it for now >>>>Back in the System Configuration Utility ... >>>>click Apply >>>> >>>>Now click the Startup tab >>>>UNcheck the boxes next to the Startup Items associated with ALL of the >>>>installed security software >>>>Click Apply, Close >>>>Restart the system now >>>> >>>>Download Windows Update Agent 3.0 and SAVE it to C:\ : >>>>For x86 [32 bit] >>>>http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe >>>> >>>>When the download completes, close the browser >>>>Now install WindowsUpdateAgent30-x86.exe by going to >>>>Start > Run > copy and paste the below into the Open: line >>>> >>>>"C:\WindowsUpdateAgent30-x86.exe" /wuforce >>>> >>>>Click OK >>>>That *should* get the WUA installed properly. >>>> >>>>If that is the case, then go back into the the System Configuration >>>>Utility and recheck the boxes that were previously unchecked for >>>>Services and Startup Items >>>>Restart the system >>>> >>>>[ IF the system is using a 3rd party firewall, restart AFTER disabling >>>>the native Windows Firewall ] >>>> >>>>MowGreen [MVP 2003-2007] >>>>=============== >>>> *-343-* FDNY >>>>Never Forgotten >>>>=============== >>>> >>>> >>>> >>>>Bryan wrote: >>>> >>>> >>>> >>>>>Hello, >>>>>Whenever I try to run windows update I get an 8000FFFF error when it is >>>>>searching for updates. >>>>>I have searched the posting here for a solution and nothing has helped. I >>>>>have seen KB929777 referenced in the notes but I do not have this installed. >>>>>Also all antivirus and antispy software is turned off. >>>>>Any help to solve this would be greatly appreciated. >>>>>I have include part of the WindowsUpdate.log file where the error is >>>>>mentioned. >>>>>Also the "Current version: 7.0.6000.374" mentioned below appeared to be part >>>>>of an update that failed a while back. It seems that a reinstall of this >>>>>update might be a place to start but I do not know how to do that ? >>>>> >>>>>Thanks >>>>>Bryan >>>>> >>>>>## START ## AU: Search for updates >>>>>AU ######### >>>>>AU <<## SUBMITTED ## AU: Search for updates [CallId = >>>>>{2E33484C-7FFA-4AB8-945A-ED5C3D876267}] >>>>>Agent ************* >>>>>Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] >>>>>Agent ********* >>>>>Setup Checking for agent SelfUpdate >>>>>Setup Client version: Core: 6.0.6000.16386 Aux: 6.0.6000.16386 >>>>>AU Triggering AU detection through DetectNow API >>>>>AU Piggybacking on an AU detection already in progress >>>>>Setup Determining whether a new setup handler needs to be downloaded >>>>>Setup SelfUpdate handler update NOT required: Current version: 7.0.6000.374, >>>>>required version: 7.0.6000.374 >>>>>Setup Evaluating applicability of setup package >>>>>"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" >>>>>Handler FATAL: UH: 0x8000ffff: EvaluateApplicability failed in >>>>>CCbs::EvaluateApplicability >>>>>Setup WARNING: CBS EvaluateApplicability returned error, error = 0x8000FFFF >>>>>Setup FATAL: Applicability evaluation for setup package >>>>>"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" failed, >>>>>error = 0x8000FFFF >>>>>Setup FATAL: SelfUpdate check failed, err = 0x8000FFFF >>>>>Agent * WARNING: Skipping scan, self-update check returned 0x8000FFFF >>>>>Agent * WARNING: Exit code = 0x8000FFFF >>>>>Agent ********* >>>>>Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] >>>>>Agent ************* >>>>>Agent WARNING: WU client failed Searching for update with error 0x8000ffff >>>>>AU >>## RESUMED ## AU: Search for updates [CallId = >>>>>{2E33484C-7FFA-4AB8-945A-ED5C3D876267}] >>>>>AU # WARNING: Search callback failed, result = 0x8000FFFF >>>>>AU # WARNING: Failed to find updates with error code 8000FFFF >>>>>AU ######### >>>>>AU ## END ## AU: Search for updates [CallId = >>>>>{2E33484C-7FFA-4AB8-945A-ED5C3D876267}] >>>>> >>>>> >>>>> >>>>
Guest Mohit Kapoor Posted September 9, 2007 Posted September 9, 2007 Some steps you can try and I am sure it will resolve the issue. 1.From admin command prompt type net stop wuauserv and net stop cryptsvc and then delete the softwaredistribution and catroot2 folder under c:\windows and c:\windows\system32 respectively. 2.Look for these files under c:\windows\winsxs Pending.xml and Pending.grl Take the ownership of these files and delete them. Along with this also check if you have these values undre registry • PendingXmldentifier • NextQueueEntryIndex • AdvancedInstallersNeedResolving in the location HKLM/Components If present delete them as well. Restart the computer and try updating again. If issue still remains try these 1.Install WindowsUpdateAgent30-x86.exe from http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe save to the desktop, and run from an elevated command prompt, adding /wuforce to the end of the command 2.Uninstall any antivirus or firewall software. 3.try running sfc scan in the WinRE ( sfc /scannow /offbootdir=C:\ /offwindir=C:\windows ) All the Best!! "Bryan" wrote: > Hello, > Whenever I try to run windows update I get an 8000FFFF error when it is > searching for updates. > I have searched the posting here for a solution and nothing has helped. I > have seen KB929777 referenced in the notes but I do not have this installed. > Also all antivirus and antispy software is turned off. > Any help to solve this would be greatly appreciated. > I have include part of the WindowsUpdate.log file where the error is > mentioned. > Also the "Current version: 7.0.6000.374" mentioned below appeared to be part > of an update that failed a while back. It seems that a reinstall of this > update might be a place to start but I do not know how to do that ? > > Thanks > Bryan > > ## START ## AU: Search for updates > AU ######### > AU <<## SUBMITTED ## AU: Search for updates [CallId = > {2E33484C-7FFA-4AB8-945A-ED5C3D876267}] > Agent ************* > Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] > Agent ********* > Setup Checking for agent SelfUpdate > Setup Client version: Core: 6.0.6000.16386 Aux: 6.0.6000.16386 > AU Triggering AU detection through DetectNow API > AU Piggybacking on an AU detection already in progress > Setup Determining whether a new setup handler needs to be downloaded > Setup SelfUpdate handler update NOT required: Current version: 7.0.6000.374, > required version: 7.0.6000.374 > Setup Evaluating applicability of setup package > "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" > Handler FATAL: UH: 0x8000ffff: EvaluateApplicability failed in > CCbs::EvaluateApplicability > Setup WARNING: CBS EvaluateApplicability returned error, error = 0x8000FFFF > Setup FATAL: Applicability evaluation for setup package > "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" failed, > error = 0x8000FFFF > Setup FATAL: SelfUpdate check failed, err = 0x8000FFFF > Agent * WARNING: Skipping scan, self-update check returned 0x8000FFFF > Agent * WARNING: Exit code = 0x8000FFFF > Agent ********* > Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] > Agent ************* > Agent WARNING: WU client failed Searching for update with error 0x8000ffff > AU >>## RESUMED ## AU: Search for updates [CallId = > {2E33484C-7FFA-4AB8-945A-ED5C3D876267}] > AU # WARNING: Search callback failed, result = 0x8000FFFF > AU # WARNING: Failed to find updates with error code 8000FFFF > AU ######### > AU ## END ## AU: Search for updates [CallId = > {2E33484C-7FFA-4AB8-945A-ED5C3D876267}] > > >
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