Guest Tierralatina Posted July 26, 2007 Posted July 26, 2007 As I see I have the same problem as lot of others. And still no solution... I just bought a brand new HP Pavillon dv6000 laptop with Vista Home Premium preinstalled. And I didn't manage to run the update. Always getting a message: Windows could not search for new updates. Error(s) found: Code 8000FFFF Any hints?
Guest TaurArian Posted July 26, 2007 Posted July 26, 2007 Only thing I can suggest is contact MS Customers in the U.S. and Canada can receive technical support from Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are associated with security updates or using Automatic Updates. When you call, clearly state that your problem is. Note any error codes etc. In other countries, see http://support.microsoft.com/security "No-Charge Support...for virus and other security-related" issues in right-hand menu for localized contact information. For more information about how to contact Microsoft for support issues, visit the International Support Web site: https://support.microsoft.com/common/international.aspx When you do get a response that works, please post back and let others know so it helps everyone. "Tierralatina" wrote: > As I see I have the same problem as lot of others. And still no solution... > I just bought a brand new HP Pavillon dv6000 laptop with Vista Home Premium > preinstalled. And I didn't manage to run the update. Always getting a > message: Windows could not search for new updates. Error(s) found: Code > 8000FFFF > > Any hints?
Guest Bus36 Posted July 28, 2007 Posted July 28, 2007 That phone number cannot be right I get the infamous no service beeps and the "The number you are trying to reach...." Again... we are suffering the same generic unspecific error message when trying to install updates... Windows also prevents me from uninstalling existing updates AND i cannot do a system restore... this computer operates on less than 2 gig of RAM as well... I'm equally disappointed that when you search MS support for that particular error message there is no entry... but when you search google I see thousands of issues...I can see the IT's at MS now.... "Hey waddaya wanna do about that update issue thousands of people are complaining about?"..."ehhhh... i dunno... wanna get some Starbucks?"... "Sure!" "TaurArian" wrote: > Only thing I can suggest is contact MS > > Customers in the U.S. and Canada can receive technical support from > Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for > support calls that are associated with security updates or using Automatic > Updates. When you call, clearly state that your problem is. Note any error > codes etc. > > In other countries, see http://support.microsoft.com/security > "No-Charge Support...for virus and other security-related" issues in > right-hand menu for localized contact information. > > For more information about how to contact Microsoft for support issues, > visit the > International Support Web site: > https://support.microsoft.com/common/international.aspx > > When you do get a response that works, please post back and let others know > so it helps everyone. > > > "Tierralatina" wrote: > > > As I see I have the same problem as lot of others. And still no solution... > > I just bought a brand new HP Pavillon dv6000 laptop with Vista Home Premium > > preinstalled. And I didn't manage to run the update. Always getting a > > message: Windows could not search for new updates. Error(s) found: Code > > 8000FFFF > > > > Any hints?
Guest PA Bear Posted July 28, 2007 Posted July 28, 2007 Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin DTS-L.org Bus36 wrote: > That phone number cannot be right I get the infamous no service beeps and > the "The number you are trying to reach...." > Again... we are suffering the same generic unspecific error message when > trying to install updates... Windows also prevents me from uninstalling > existing updates AND i cannot do a system restore... this computer > operates > on less than 2 gig of RAM as well... I'm equally disappointed that when > you > search MS support for that particular error message there is no entry... > but > when you search google I see thousands of issues...I can see the IT's at > MS > now.... "Hey waddaya wanna do about that update issue thousands of people > are complaining about?"..."ehhhh... i dunno... wanna get some > Starbucks?"... > "Sure!" > > "TaurArian" wrote: > >> Only thing I can suggest is contact MS >> >> Customers in the U.S. and Canada can receive technical support from >> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge >> for support calls that are associated with security updates or using >> Automatic Updates. When you call, clearly state that your problem is. >> Note >> any error codes etc. >> >> In other countries, see http://support.microsoft.com/security >> "No-Charge Support...for virus and other security-related" issues in >> right-hand menu for localized contact information. >> >> For more information about how to contact Microsoft for support issues, >> visit the >> International Support Web site: >> https://support.microsoft.com/common/international.aspx >> >> When you do get a response that works, please post back and let others >> know >> so it helps everyone. >> >> >> "Tierralatina" wrote: >> >>> As I see I have the same problem as lot of others. And still no >>> solution... I just bought a brand new HP Pavillon dv6000 laptop with >>> Vista Home Premium preinstalled. And I didn't manage to run the update. >>> Always getting a message: Windows could not search for new updates. >>> Error(s) found: Code 8000FFFF >>> >>> Any hints?
Guest Bus36 Posted July 30, 2007 Posted July 30, 2007 So i started a support incident and got the problem fixed in a moderately anoying way... I was first told to goto:: Start > cmd > (right click) Run as administrator > type "sfc /scannow" This showed me that nothing was wrong, BUT that a repair was pending a restart... that was a lie, because I restarted and did it again and it told me the same thing... it's as if an update never got fully installed or something... so the second thing was to use the VISTA DVD and initiate an upgrade from the disk... IT IS VERY IMPORTANT TO ONLY USE THE DISC.... even though vista recommends using current updates from the internet. I tried that and the upgrade install failed... I retried just doing a plain old 'in-place' upgrade using the disc...It took some time, but I get updates now no problem... thanks for putting me in the right direction... -bus "PA Bear" wrote: > Start a free Windows Update support incident request: > https://support.microsoft.com/oas/default.aspx?gprid=6527 > -- > ~Robear Dyer (PA Bear) > MS MVP-Windows (IE, OE, Security, Shell/User) > AumHa VSOP & Admin DTS-L.org > > Bus36 wrote: > > That phone number cannot be right I get the infamous no service beeps and > > the "The number you are trying to reach...." > > Again... we are suffering the same generic unspecific error message when > > trying to install updates... Windows also prevents me from uninstalling > > existing updates AND i cannot do a system restore... this computer > > operates > > on less than 2 gig of RAM as well... I'm equally disappointed that when > > you > > search MS support for that particular error message there is no entry... > > but > > when you search google I see thousands of issues...I can see the IT's at > > MS > > now.... "Hey waddaya wanna do about that update issue thousands of people > > are complaining about?"..."ehhhh... i dunno... wanna get some > > Starbucks?"... > > "Sure!" > > > > "TaurArian" wrote: > > > >> Only thing I can suggest is contact MS > >> > >> Customers in the U.S. and Canada can receive technical support from > >> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge > >> for support calls that are associated with security updates or using > >> Automatic Updates. When you call, clearly state that your problem is. > >> Note > >> any error codes etc. > >> > >> In other countries, see http://support.microsoft.com/security > >> "No-Charge Support...for virus and other security-related" issues in > >> right-hand menu for localized contact information. > >> > >> For more information about how to contact Microsoft for support issues, > >> visit the > >> International Support Web site: > >> https://support.microsoft.com/common/international.aspx > >> > >> When you do get a response that works, please post back and let others > >> know > >> so it helps everyone. > >> > >> > >> "Tierralatina" wrote: > >> > >>> As I see I have the same problem as lot of others. And still no > >>> solution... I just bought a brand new HP Pavillon dv6000 laptop with > >>> Vista Home Premium preinstalled. And I didn't manage to run the update. > >>> Always getting a message: Windows could not search for new updates. > >>> Error(s) found: Code 8000FFFF > >>> > >>> Any hints? > >
Guest PA Bear Posted July 31, 2007 Posted July 31, 2007 You're welcome and thank you very much for the feedback. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin DTS-L.org Bus36 wrote: > So i started a support incident and got the problem fixed in a moderately > anoying way... > I was first told to goto:: > Start > cmd > (right click) Run as administrator > type "sfc /scannow" > > This showed me that nothing was wrong, BUT that a repair was pending a > restart... > that was a lie, because I restarted and did it again and it told me the > same > thing... it's as if an update never got fully installed or something... > > so the second thing was to use the VISTA DVD and initiate an upgrade from > the disk... IT IS VERY IMPORTANT TO ONLY USE THE DISC.... even though > vista > recommends using current updates from the internet. I tried that and the > upgrade install failed... I retried just doing a plain old 'in-place' > upgrade using the disc...It took some time, but I get updates now no > problem... thanks for putting me in the right direction... > > -bus > > "PA Bear" wrote: > >> Start a free Windows Update support incident request: >> https://support.microsoft.com/oas/default.aspx?gprid=6527 >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-Windows (IE, OE, Security, Shell/User) >> AumHa VSOP & Admin DTS-L.org >> >> Bus36 wrote: >>> That phone number cannot be right I get the infamous no service beeps >>> and >>> the "The number you are trying to reach...." >>> Again... we are suffering the same generic unspecific error message when >>> trying to install updates... Windows also prevents me from uninstalling >>> existing updates AND i cannot do a system restore... this computer >>> operates >>> on less than 2 gig of RAM as well... I'm equally disappointed that when >>> you >>> search MS support for that particular error message there is no entry... >>> but >>> when you search google I see thousands of issues...I can see the IT's at >>> MS >>> now.... "Hey waddaya wanna do about that update issue thousands of >>> people >>> are complaining about?"..."ehhhh... i dunno... wanna get some >>> Starbucks?"... >>> "Sure!" >>> >>> "TaurArian" wrote: >>> >>>> Only thing I can suggest is contact MS >>>> >>>> Customers in the U.S. and Canada can receive technical support from >>>> Microsoft Product Support Services at 1-866-PCSAFETY. There is >>>> no-charge >>>> for support calls that are associated with security updates or using >>>> Automatic Updates. When you call, clearly state that your problem is. >>>> Note >>>> any error codes etc. >>>> >>>> In other countries, see http://support.microsoft.com/security >>>> "No-Charge Support...for virus and other security-related" issues in >>>> right-hand menu for localized contact information. >>>> >>>> For more information about how to contact Microsoft for support issues, >>>> visit the >>>> International Support Web site: >>>> https://support.microsoft.com/common/international.aspx >>>> >>>> When you do get a response that works, please post back and let others >>>> know >>>> so it helps everyone. >>>> >>>> >>>> "Tierralatina" wrote: >>>> >>>>> As I see I have the same problem as lot of others. And still no >>>>> solution... I just bought a brand new HP Pavillon dv6000 laptop with >>>>> Vista Home Premium preinstalled. And I didn't manage to run the >>>>> update. >>>>> Always getting a message: Windows could not search for new updates. >>>>> Error(s) found: Code 8000FFFF >>>>> >>>>> Any hints?
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