Guest Janie Posted July 26, 2007 Posted July 26, 2007 I purchased McAfee Security Suite through Windstream for a monthly fee. I have not been able to download the program to my computer because it says : "Installation was cancelled because a required program failed to install." McAfee support says I need to download all the Window Updates in order for it to install. It will not let me download the security updates. I have a Dell computer and have worked with them and also McAfee and Windstream on this matter and it still does not let me download them. I would appreciate any help you could give me. Thanks, Janie
Guest PA Bear Posted July 26, 2007 Posted July 26, 2007 By any chance did you recently have occasion to reinstall Windows? If you (1) uninstall McAfee Security Suite, (2) reboot, (3) make sure the Windows Firewall is enabled, (4) install either Avira AntiVir (http://www.free-av.com/) or Active Virus Shield (http://www.activevirusshield.com) (both free), (5) update the anti-virus definitions manually and then (6) run a full system scan in Safe Mode, do these problems persist? -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin DTS-L.org Janie wrote: > I purchased McAfee Security Suite through Windstream for a monthly > fee. > I have not been able to download the program to my computer because it > says > : "Installation was cancelled because a required program failed to > install." > McAfee support says I need to download all the Window Updates in order > for it to install. It will not let me download the security updates. I > have a Dell computer and have worked with them and also McAfee and > Windstream on this matter and it still does not let me download them. I > would appreciate any help you could give me. Thanks, Janie
Guest Janie Posted July 26, 2007 Posted July 26, 2007 No, I have not reinstalled Windows. I have made sure the firewell is enabled but I have not installed any type of anti-virus program because one of the steps to installing McAfee is that there cannnot be any other Anti-Virus on the computer. I have taken everything off and now I have all kinds of advirsements coming through. My computer is getting very slow. I have run a full system scan but still have no luck in downloading the Window updates or McAfee Security Suites. Iwill try the free sites you gave me and will see if I have any luck. Thank you so much! Janie "PA Bear" wrote: > By any chance did you recently have occasion to reinstall Windows? > > If you (1) uninstall McAfee Security Suite, (2) reboot, (3) make sure the > Windows Firewall is enabled, (4) install either Avira AntiVir > (http://www.free-av.com/) or Active Virus Shield (http://www.activevirusshield.com) > (both free), (5) update the anti-virus definitions manually and then (6) run > a full system scan in Safe Mode, do these problems persist? > -- > ~Robear Dyer (PA Bear) > MS MVP-Windows (IE, OE, Security, Shell/User) > AumHa VSOP & Admin DTS-L.org > > > Janie wrote: > > I purchased McAfee Security Suite through Windstream for a monthly > > fee. > > I have not been able to download the program to my computer because it > > says > > : "Installation was cancelled because a required program failed to > > install." > > McAfee support says I need to download all the Window Updates in order > > for it to install. It will not let me download the security updates. I > > have a Dell computer and have worked with them and also McAfee and > > Windstream on this matter and it still does not let me download them. I > > would appreciate any help you could give me. Thanks, Janie > >
Guest PA Bear Posted July 26, 2007 Posted July 26, 2007 > ...I have not installed any type of anti-virus program because one > of the steps to installing McAfee is that there cannnot be any other > Anti-Virus on the computer. Read my reply again. I'm suggesting /uninstalling/ McAfee and replacing it, etc., to see if it's the cause of your Windows Update problems. -- ~PA Bear Janie wrote: > No, I have not reinstalled Windows. I have made sure the firewell is > enabled but I have not installed any type of anti-virus program because > one > of the steps to installing McAfee is that there cannnot be any other > Anti-Virus on the computer. I have taken everything off and now I have > all > kinds of advirsements coming through. My computer is getting very slow. > I have run a full system scan but still have no luck in downloading the > Window updates or McAfee Security Suites. Iwill try the free sites you > gave me and will see if I have any luck. Thank you so much! > Janie > > "PA Bear" wrote: > >> By any chance did you recently have occasion to reinstall Windows? >> >> If you (1) uninstall McAfee Security Suite, (2) reboot, (3) make sure the >> Windows Firewall is enabled, (4) install either Avira AntiVir >> (http://www.free-av.com/) or Active Virus Shield >> (http://www.activevirusshield.com) (both free), (5) update the anti-virus >> definitions manually and then (6) run a full system scan in Safe Mode, do >> these problems persist? -- >> ~Robear Dyer (PA Bear) >> MS MVP-Windows (IE, OE, Security, Shell/User) >> AumHa VSOP & Admin DTS-L.org >> >> >> Janie wrote: >>> I purchased McAfee Security Suite through Windstream for a monthly >>> fee. >>> I have not been able to download the program to my computer because it >>> says >>>> "Installation was cancelled because a required program failed to >>> install." >>> McAfee support says I need to download all the Window Updates in order >>> for it to install. It will not let me download the security updates. I >>> have a Dell computer and have worked with them and also McAfee and >>> Windstream on this matter and it still does not let me download them. I >>> would appreciate any help you could give me. Thanks, Janie
Guest Janie Posted July 27, 2007 Posted July 27, 2007 I cannot uninstall McAfee because it is not on my computer to start with. It will not let me download it because it says: "Installation was cancelled because a required program failed to install". I so far have not had luck with the internet sites you gave me - but I haven't tried the 3rd step yet. Thanks again! Janie "PA Bear" wrote: > > ...I have not installed any type of anti-virus program because one > > of the steps to installing McAfee is that there cannnot be any other > > Anti-Virus on the computer. > > Read my reply again. I'm suggesting /uninstalling/ McAfee and replacing it, > etc., to see if it's the cause of your Windows Update problems. > -- > ~PA Bear > > > Janie wrote: > > No, I have not reinstalled Windows. I have made sure the firewell is > > enabled but I have not installed any type of anti-virus program because > > one > > of the steps to installing McAfee is that there cannnot be any other > > Anti-Virus on the computer. I have taken everything off and now I have > > all > > kinds of advirsements coming through. My computer is getting very slow. > > I have run a full system scan but still have no luck in downloading the > > Window updates or McAfee Security Suites. Iwill try the free sites you > > gave me and will see if I have any luck. Thank you so much! > > Janie > > > > "PA Bear" wrote: > > > >> By any chance did you recently have occasion to reinstall Windows? > >> > >> If you (1) uninstall McAfee Security Suite, (2) reboot, (3) make sure the > >> Windows Firewall is enabled, (4) install either Avira AntiVir > >> (http://www.free-av.com/) or Active Virus Shield > >> (http://www.activevirusshield.com) (both free), (5) update the anti-virus > >> definitions manually and then (6) run a full system scan in Safe Mode, do > >> these problems persist? -- > >> ~Robear Dyer (PA Bear) > >> MS MVP-Windows (IE, OE, Security, Shell/User) > >> AumHa VSOP & Admin DTS-L.org > >> > >> > >> Janie wrote: > >>> I purchased McAfee Security Suite through Windstream for a monthly > >>> fee. > >>> I have not been able to download the program to my computer because it > >>> says > >>>> "Installation was cancelled because a required program failed to > >>> install." > >>> McAfee support says I need to download all the Window Updates in order > >>> for it to install. It will not let me download the security updates. I > >>> have a Dell computer and have worked with them and also McAfee and > >>> Windstream on this matter and it still does not let me download them. I > >>> would appreciate any help you could give me. Thanks, Janie > >
Guest PA Bear Posted July 27, 2007 Posted July 27, 2007 My apologies, Janie: I misread your initial post. I interpreted "I have not been able to download the program to my computer" as "I have not been able to download [as in "any"] programs to my computer." Who does the computer belong to? Is there another anti-virus application already installed? What happens when you try to download/install updates from Windows Update website (http://windowsupdate.microsoft.com)? Post any error messages you're getting in their entirety, please. Also: Click on this link: http://aumha.org/mydetail.htm > Copy the results to your clipboard and Paste it into a reply to this thread. Example: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Browser Name: Microsoft Internet Explorer ver. 6.0 Browser & OS: (Major & Minor Version Information) 4.0 (compatible MSIE 6.0 Windows NT 5.1 SV1 .NET CLR 1.1.4322) SP2 Screen Resolution: 1024 x 768 Color Depth: undefined Java Enabled: true ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin DTS-L.org Janie wrote: > I cannot uninstall McAfee because it is not on my computer to start with. > It will not let me download it because it says: "Installation was > cancelled > because a required program failed to install". I so far have not had > luck > with the internet sites you gave me - but I haven't tried the 3rd step > yet. > Thanks again! > Janie > > "PA Bear" wrote: > >>> ...I have not installed any type of anti-virus program because one >>> of the steps to installing McAfee is that there cannnot be any other >>> Anti-Virus on the computer. >> >> Read my reply again. I'm suggesting /uninstalling/ McAfee and replacing >> it, etc., to see if it's the cause of your Windows Update problems. >> -- >> ~PA Bear >> >> >> Janie wrote: >>> No, I have not reinstalled Windows. I have made sure the firewell is >>> enabled but I have not installed any type of anti-virus program because >>> one >>> of the steps to installing McAfee is that there cannnot be any other >>> Anti-Virus on the computer. I have taken everything off and now I have >>> all >>> kinds of advirsements coming through. My computer is getting very slow. >>> I have run a full system scan but still have no luck in downloading the >>> Window updates or McAfee Security Suites. Iwill try the free sites you >>> gave me and will see if I have any luck. Thank you so much! >>> Janie >>> >>> "PA Bear" wrote: >>> >>>> By any chance did you recently have occasion to reinstall Windows? >>>> >>>> If you (1) uninstall McAfee Security Suite, (2) reboot, (3) make sure >>>> the >>>> Windows Firewall is enabled, (4) install either Avira AntiVir >>>> (http://www.free-av.com/) or Active Virus Shield >>>> (http://www.activevirusshield.com) (both free), (5) update the anti-virus >>>> definitions manually and then (6) run a full system scan in Safe Mode, >>>> do >>>> these problems persist? -- >>>> ~Robear Dyer (PA Bear) >>>> MS MVP-Windows (IE, OE, Security, Shell/User) >>>> AumHa VSOP & Admin DTS-L.org >>>> >>>> >>>> Janie wrote: >>>>> I purchased McAfee Security Suite through Windstream for a monthly >>>>> fee. >>>>> I have not been able to download the program to my computer because it >>>>> says >>>>>> "Installation was cancelled because a required program failed to >>>>> install." >>>>> McAfee support says I need to download all the Window Updates in >>>>> order >>>>> for it to install. It will not let me download the security updates. >>>>> I >>>>> have a Dell computer and have worked with them and also McAfee and >>>>> Windstream on this matter and it still does not let me download them. >>>>> I >>>>> would appreciate any help you could give me. Thanks, Janie
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