Guest Eric R. Renken Posted April 16, 2008 Posted April 16, 2008 We are seeing a lot of our customers call in because our applications won't start and the problem is that the .NET 2.0 Framework is corrupt. When you go to Add/Remove programs and try to do a repair of the framework it gives you an error and it can't repair. You end up having to use the ..NET Clean Up tool. We aren't the only company having this issue. QuickBooks just sent out a notice yesterday to all of their customers for the same issue, http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/1009275. It appears to be happening because parts of the .NET 2.0 framework are in use so the setup fails and this in turn corrupts the framework and make it unusable. We are seeing stuff like this in the event log: Event Type: Information Event Source: MsiInstaller Event Category: None Event ID: 1025 Date: 4/11/2008 Time: 1:15:32 PM User: NT AUTHORITY\SYSTEM Computer: KVAR Description: Product: Microsoft .NET Framework 2.0 Service Pack 1. The file C:\WINDOWS\system32\mscoree.dll is being held in use by the following process Name: TimeSummit , Id 472. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 7b 42 35 30 38 42 33 46 {B508B3F 0008: 31 2d 41 32 34 41 2d 33 1-A24A-3 0010: 32 43 30 2d 42 33 31 30 2C0-B310 0018: 2d 38 35 37 38 36 39 31 -8578691 0020: 39 45 46 32 38 7d 9EF28} Event Type: Error Event Source: MsiInstaller Event Category: None Event ID: 11714 Date: 4/11/2008 Time: 1:13:43 PM User: NT AUTHORITY\SYSTEM Computer: KVAR Description: Product: Microsoft .NET Framework 2.0 Service Pack 1 -- Error 1714.The older version of Microsoft .NET Framework 2.0 Service Pack 1 cannot be removed. Contact your technical support group. System Error 1612. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 7b 42 35 30 38 42 33 46 {B508B3F 0008: 31 2d 41 32 34 41 2d 33 1-A24A-3 0010: 32 43 30 2d 42 33 31 30 2C0-B310 0018: 2d 38 35 37 38 36 39 31 -8578691 0020: 39 45 46 32 38 7d 9EF28} Product: Microsoft .NET Framework 2.0 Service Pack 1. The file c:\WINDOWS\system32\mscoree.dll is being held in use by the following process Name: tmasea , Id 3580. Product: Microsoft .NET Framework 2.0 Service Pack 1. The file c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\CORPerfMonExt.dll is being held in use by the following process Name: tmasea , Id 3580. Error Source: Windows Update Agent Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 2.0 Service Pack 1 (KB110806). The in use files error messages are from a computer at our offices and he did a Shutdown and Install Update, and he still got this problem. It looks like the TrendMicro servicers were still running and in turn locked the files from update. I was wondering if this issue is being looked at? If an update fails to install it should not cause this corruption. I thought the beauty of an MSI was that it would roll back any changes if it failed. Well it appears this isn't working. This is causing a bunch of tech calls to our company and in turn costing us lots of money in support. Thanks, Eric Renken
Guest Eric Brauner Posted April 16, 2008 Posted April 16, 2008 Thanks for taking the time to post your knowledge. I had spent two hours working on trying to get this resolved as far as getting the .NET2 to install corectly - without success following other advice in this group. When I saw your message and you mentioned Quickbooks I realized that was also happening to me. The quickbooks link worked and had me back in operation in 10 minutes. "Eric R. Renken" wrote: > We are seeing a lot of our customers call in because our applications won't > start and the problem is that the .NET 2.0 Framework is corrupt. > > When you go to Add/Remove programs and try to do a repair of the framework > it gives you an error and it can't repair. You end up having to use the > .NET Clean Up tool. We aren't the only company having this issue. > QuickBooks just sent out a notice yesterday to all of their customers for > the same issue, > http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/1009275. > > It appears to be happening because parts of the .NET 2.0 framework are in > use so the setup fails and this in turn corrupts the framework and make it > unusable. We are seeing stuff like this in the event log: > > Event Type: Information > Event Source: MsiInstaller > Event Category: None > Event ID: 1025 > Date: 4/11/2008 > Time: 1:15:32 PM > User: NT AUTHORITY\SYSTEM > Computer: KVAR > Description: > Product: Microsoft .NET Framework 2.0 Service Pack 1. The file > C:\WINDOWS\system32\mscoree.dll is being held in use by the following > process Name: TimeSummit , Id 472. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 7b 42 35 30 38 42 33 46 {B508B3F > 0008: 31 2d 41 32 34 41 2d 33 1-A24A-3 > 0010: 32 43 30 2d 42 33 31 30 2C0-B310 > 0018: 2d 38 35 37 38 36 39 31 -8578691 > 0020: 39 45 46 32 38 7d 9EF28} > > > > Event Type: Error > Event Source: MsiInstaller > Event Category: None > Event ID: 11714 > Date: 4/11/2008 > Time: 1:13:43 PM > User: NT AUTHORITY\SYSTEM > Computer: KVAR > Description: > Product: Microsoft .NET Framework 2.0 Service Pack 1 -- Error 1714.The older > version of Microsoft .NET Framework 2.0 Service Pack 1 cannot be removed. > Contact your technical support group. System Error 1612. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 7b 42 35 30 38 42 33 46 {B508B3F > 0008: 31 2d 41 32 34 41 2d 33 1-A24A-3 > 0010: 32 43 30 2d 42 33 31 30 2C0-B310 > 0018: 2d 38 35 37 38 36 39 31 -8578691 > 0020: 39 45 46 32 38 7d 9EF28} > > Product: Microsoft .NET Framework 2.0 Service Pack 1. The file > c:\WINDOWS\system32\mscoree.dll is being held in use by the following > process Name: tmasea , Id 3580. > > Product: Microsoft .NET Framework 2.0 Service Pack 1. The file > c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\CORPerfMonExt.dll is being > held in use by the following process Name: tmasea , Id 3580. > > Error Source: Windows Update Agent > Installation Failure: Windows failed to install the following update with > error 0x80070643: Microsoft .NET Framework 2.0 Service Pack 1 (KB110806). > > The in use files error messages are from a computer at our offices and he > did a Shutdown and Install Update, and he still got this problem. It looks > like the TrendMicro servicers were still running and in turn locked the > files from update. > > I was wondering if this issue is being looked at? If an update fails to > install it should not cause this corruption. I thought the beauty of an MSI > was that it would roll back any changes if it failed. Well it appears this > isn't working. This is causing a bunch of tech calls to our company and in > turn costing us lots of money in support. > > Thanks, > > Eric Renken >
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