Custom upd: Clicking links show the home page inside main window

[Guest RTopholm]

(This problem applies to Microsoft Update - Windows Update seems

unaccessible, it just redirects to Microsoft Update.)

When selecting custom update, after the search is finished, and the

high-priority results are shown (there are none for me, as I enable automatic

upd), then all the links in the left navigation frame ("High Priority",

"Software, Optional",...,"Windows XP",.."Office 2007" etc) malfunction!

When I click any of them, instead of the relevant results being shown, it

reloads the Microsoft Update homepage within the main frame (where the

results should be).

So I get a nested homepage within homepage look...

 

For some reason, the Options links work OK (except "Restore hidden updates").

 

I think this happened after upgr. to either IE 7 or Office 2007, around half

a year ago.

 

Microsoft Update has a Troubleshooter which mention a very similar problem:

http://www.update.microsoft.com/microsoftupdate/v6/showarticle.aspx?articleid=25&ln=en&IsMu=True

But the resolution "run regsvr32 URLMON.dll" did not help me (haven't

restarted though - maybe I should).

 

If anybody can see a reason for this, please post suggestions,

I'm getting rather frustrated :-(

 

PS: Making resolving this harder, any link to support.microsoft.com doesn't

work for me either (probably happened at the same time). It shows a

server-side error!

So I can't access KB articles or the like.

[Guest MowGreen [MVP]]

Disable the BitComet add-on from with IE's Internet Options.

Click the Program tab, then the Manage Add-ons button

IF the BitComet add-on is not installed then it's another add-on causing

the issue.

> This problem applies to Microsoft Update - Windows Update seems

> unaccessible, it just redirects to Microsoft Update

 

If you want to access Windows Update you'll need to revisit MS Update

and click the 'Change settings' link in the left frame, scroll down in

the right frame, and UNcheck the option to use MS Update.

 

MowGreen [MVP 2003-2007]

===============

*-343-* FDNY

Never Forgotten

===============

 

RTopholm wrote:

> (This problem applies to Microsoft Update - Windows Update seems

> unaccessible, it just redirects to Microsoft Update.)

> When selecting custom update, after the search is finished, and the

> high-priority results are shown (there are none for me, as I enable automatic

> upd), then all the links in the left navigation frame ("High Priority",

> "Software, Optional",...,"Windows XP",.."Office 2007" etc) malfunction!

> When I click any of them, instead of the relevant results being shown, it

> reloads the Microsoft Update homepage within the main frame (where the

> results should be).

> So I get a nested homepage within homepage look...

>

> For some reason, the Options links work OK (except "Restore hidden updates").

>

> I think this happened after upgr. to either IE 7 or Office 2007, around half

> a year ago.

>

> Microsoft Update has a Troubleshooter which mention a very similar problem:

> http://www.update.microsoft.com/microsoftupdate/v6/showarticle.aspx?articleid=25&ln=en&IsMu=True

> But the resolution "run regsvr32 URLMON.dll" did not help me (haven't

> restarted though - maybe I should).

>

> If anybody can see a reason for this, please post suggestions,

> I'm getting rather frustrated :-(

>

> PS: Making resolving this harder, any link to support.microsoft.com doesn't

> work for me either (probably happened at the same time). It shows a

> server-side error!

> So I can't access KB articles or the like.

[Guest RTopholm]

Re: Custom upd: Clicking links show the home page inside main wind

 

MowGreen [MVP 2003-2007] wrote:

> Disable the BitComet add-on from with IE's Internet Options.

> Click the Program tab, then the Manage Add-ons button

 

Wow - how did you know that!?

 

Anyway, you were right on. Disabling the Bitcomet add-on solved both problems.

Microsoft Update works like a charm, and the serverside error disappeared on

support.microsoft.com!

 

It boogles my mind how a IE add-on can make support.microsoft.com generate

server-side errors?

 

Anyway, thanks a lot!

And to think I doubted the value of asking :-)

 

* deep bow *

Richard Topholm

 

PS:

> If you want to access Windows Update you'll need to revisit MS Update

> and click the 'Change settings' link in the left frame, scroll down in

> the right frame, and UNcheck the option to use MS Update.

 

No, no - not when Microsoft Update is working again :-)

But thanks for sharing, I kind'a figured it had disappeared.

[Guest MowGreen [MVP]]

Re: Custom upd: Clicking links show the home page inside main wind

 

You're mowst welcome, Richard. That particular issue pops up over and

over again in this and the XP newsgroups.

 

Think of all the different hardware/software permutations that exist.

There's no way that MS could ever possibly test all of the said

permutations.

Now think about how many systems update via Automatic Updates or the

Windows/MS Update sites ? As Carl Sagan would say ... " billions and

billions " <w>

What boggles my mind is that most, not all, of the folks who run Windows

can/do update their systems successfully.

 

Not too shabby, eh ?

 

MowGreen [MVP 2003-2007]

===============

*-343-* FDNY

Never Forgotten

===============

 

 

RTopholm wrote:

> MowGreen [MVP 2003-2007] wrote:

>

>>Disable the BitComet add-on from with IE's Internet Options.

>>Click the Program tab, then the Manage Add-ons button

>

>

> Wow - how did you know that!?

>

> Anyway, you were right on. Disabling the Bitcomet add-on solved both problems.

> Microsoft Update works like a charm, and the serverside error disappeared on

> support.microsoft.com!

>

> It boogles my mind how a IE add-on can make support.microsoft.com generate

> server-side errors?

>

> Anyway, thanks a lot!

> And to think I doubted the value of asking :-)

>

> * deep bow *

> Richard Topholm

>

> PS:

>

>>If you want to access Windows Update you'll need to revisit MS Update

>>and click the 'Change settings' link in the left frame, scroll down in

>>the right frame, and UNcheck the option to use MS Update.

>

>

> No, no - not when Microsoft Update is working again :-)

> But thanks for sharing, I kind'a figured it had disappeared.